Photoshop CC hangs when I open or create a file
This is the error report:
Date/Time: 2014-04-08 18:08:41 -0500
OS Version: 10.9.2 (Build 13C64)
Architecture: x86_64
Report Version: 18
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.2.1 (14.2.1.570)
Parent: launchd [167]
PID: 87824
Event: hang
Duration: 2.16s
Steps: 22 (100ms sampling interval)
Hardware model: MacBookPro8,3
Active cpus: 8
Fan speed: 1997 rpm
Free pages: 23768 pages (-1999)
Pageins: 518 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages
Process: Adobe Photoshop CC [87824]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Architecture: x86_64
Parent: launchd [167]
UID: 501
Task size: 60027 pages (-92)
Pageins: 497 pages
CPU Time: 1.164s
Thread 0x1f9c9d DispatchQueue 1 priority 41-47 cpu time 1.159s
22 ??? (Adobe Photoshop CC + 11828) [0x100002e34]
22 ??? (Adobe Photoshop CC + 3088793) [0x1002f2199]
22 ??? (Adobe Photoshop CC + 3088375) [0x1002f1ff7]
22 ??? (Adobe Photoshop CC + 582975) [0x10008e53f]
22 ??? (Adobe Photoshop CC + 24898056) [0x1017bea08]
22 ??? (Adobe Photoshop CC + 24893234) [0x1017bd732]
22 -[NSApplication run] + 553 (AppKit) [0x7fff85b80b2c]
22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122 (AppKit) [0x7fff85b8ca2b]
22 _DPSNextEvent + 1434 (AppKit) [0x7fff85b8d3de]
22 _BlockUntilNextEventMatchingListInModeWithFilter + 65 (HIToolbox) [0x7fff8912a5bc]
22 ReceiveNextEventCommon + 173 (HIToolbox) [0x7fff8912a685]
22 RunCurrentEventLoopInMode + 226 (HIToolbox) [0x7fff8912aa0d]
22 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff896d00b5]
22 __CFRunLoopRun + 1525 (CoreFoundation) [0x7fff896d08e5]
22 __CFRunLoopDoTimers + 298 (CoreFoundation) [0x7fff897865aa]
22 __CFRunLoopDoTimer + 1151 (CoreFoundation) [0x7fff8971509f]
22 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation) [0x7fff89715564]
22 __NSFireTimer + 96 (Foundation) [0x7fff90f940f4]
22 ??? (Adobe Photoshop CC + 24893476) [0x1017bd824]
22 ??? (Adobe Photoshop CC + 580624) [0x10008dc10]
22 ??? (Adobe Photoshop CC + 581199) [0x10008de4f]
22 ??? (Adobe Photoshop CC + 603665) [0x100093611]
22 ??? (Adobe Photoshop CC + 607597) [0x10009456d]
22 ??? (Adobe Photoshop CC + 6551651) [0x10063f863]
22 ??? (Adobe Photoshop CC + 629282) [0x100099a22]
22 ??? (Adobe Photoshop CC + 18402813) [0x10118cdfd]
22 ??? (Adobe Photoshop CC + 18402975) [0x10118ce9f]
22 ??? (Adobe Photoshop CC + 18405725) [0x10118d95d]
22 OWLWidgetShow + 491 (AdobeOwl) [0x104cc4657]
22 ??? (AdobeOwl + 315521) [0x104cc5081]
22 ??? (AdobeOwl + 259756) [0x104cb76ac]
22 ??? (AdobeOwl + 164632) [0x104ca0318]
22 ??? (AdobeOwl + 341296) [0x104ccb530]
22 ??? (AdobeOwl + 336956) [0x104cca43c]
22 ??? (AdobeOwl + 338643) [0x104ccaad3]
22 ??? (AdobeOwl + 859404) [0x104d49d0c]
22 ??? (AdobeOwl + 859770) [0x104d49e7a]
22 ??? (AdobeOwl + 871942) [0x104d4ce06]
22 ??? (AdobeOwl + 483113) [0x104cedf29]
22 ??? (AdobeOwl + 595416) [0x104d095d8]
22 ??? (AdobeOwl + 560155) [0x104d00c1b]
22 ??? (AdobeOwl + 558016) [0x104d003c0]
22 ??? (AdobeOwl + 514281) [0x104cf58e9]
22 -[NSView(NSInternal) _setHidden:setNeedsDisplay:] + 281 (AppKit) [0x7fff85ba07e5]
22 -[NSView _recursiveLostHiddenAncestor] + 363 (AppKit) [0x7fff85cc8e7b]
22 -[NSView _recursiveLostHiddenAncestor] + 363 (AppKit) [0x7fff85cc8e7b]
22 -[NSView _recursiveLostHiddenAncestor] + 363 (AppKit) [0x7fff85cc8e7b]
22 -[NSView _recursiveLostHiddenAncestor] + 128 (AppKit) [0x7fff85cc8d90]
22 ??? (Adobe Photoshop CC + 25689606) [0x10187fe06]
22 ??? (Adobe Photoshop CC + 18402613) [0x10118cd35]
22 ??? (Adobe Photoshop CC + 18402813) [0x10118cdfd]
22 ??? (Adobe Photoshop CC + 18403261) [0x10118cfbd]
22 ??? (Adobe Photoshop CC + 1045317) [0x1000ff345]
22 ??? (Adobe Photoshop CC + 583236) [0x10008e644]
22 ??? (Adobe Photoshop CC + 658559) [0x1000a0c7f]
22 ??? (Adobe Photoshop CC + 7391570) [0x10070c952]
22 ??? (Adobe Photoshop CC + 7296649) [0x1006f5689]
22 ??? (Adobe Photoshop CC + 25877834) [0x1018add4a]
22 ??? (Adobe Photoshop CC + 24449184) [0x1017510a0]
22 ??? (Adobe Photoshop CC + 24429512) [0x10174c3c8]
22 ??? (Adobe Photoshop CC + 6702478) [0x10066458e]
22 ??? (Adobe Photoshop CC + 13475973) [0x100cda085]
22 ??? (Adobe Photoshop CC + 13543755) [0x100cea94b]
22 ??? (Adobe Photoshop CC + 13405389) [0x100cc8ccd]
22 ??? (Adobe Photoshop CC + 13408459) [0x100cc98cb]
22 ??? (Adobe Photoshop CC + 12643990) [0x100c0ee96]
22 ??? (Adobe Photoshop CC + 12644364) [0x100c0f00c]
22 ??? (Adobe Photoshop CC + 12650197) [0x100c106d5]
22 ??? (AdobeCoolType + 353271) [0x1058743f7]
22 CTCleanup + 724119 (AdobeCoolType) [0x10592d645]
22 CTCleanup + 388882 (AdobeCoolType) [0x1058db8c0]
22 CTCleanup + 389039 (AdobeCoolType) [0x1058db95d]
17 CTCleanup + 724408 (AdobeCoolType) [0x10592d766]
17 ??? (AdobeCoolType + 73805) [0x10583004d]
17 CTCleanup + 325486 (AdobeCoolType) [0x1058cc11c]
17 CTCleanup + 324222 (AdobeCoolType) [0x1058cbc2c]
14 CTCleanup + 1026999 (AdobeCoolType) [0x105977565]
14 CTCleanup + 1025852 (AdobeCoolType) [0x1059770ea]
14 CTCleanup + 1005255 (AdobeCoolType) [0x105972075]
14 CTCleanup + 1005353 (AdobeCoolType) [0x1059720d7]
14 CTFontManagerCreateFontDescriptorsFromURL + 54 (CoreText) [0x7fff8b32b94e]
14 CreateFontsWithURL(__CFURL const*, bool) + 22 (CoreText) [0x7fff8b32c31c]
13 CGFontCreateFontsWithURL + 383 (CoreGraphics) [0x7fff8dbc44fe]
13 CGFontCreateFontsWithPath + 40 (CoreGraphics) [0x7fff8dbc48e9]
13 create_private_data_with_path + 19 (libCGXType.A.dylib) [0x7fff8a8731f4]
13 FPFontCreateFontsWithPath + 253 (libFontParser.dylib) [0x7fff90128e1f]
5 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 1306 (libFontParser.dylib) [0x7fff9012981e]
5 TLWFNType1Font::TLWFNType1Font(TResourceForkSurrogate const&, TResourceFileDataSurrogate const&, TResourceFileDataSurrogate const&) + 452 (libFontParser.dylib) [0x7fff9013cc86]
5 TType1ParsingContext::ParseType1Font() + 14 (libFontParser.dylib) [0x7fff9013d610]
5 TParsingContext::ParseType1Font() + 486 (libFontParser.dylib) [0x7fff9013d8b4]
2 TParsingContext::DoParse(TParserDictionary const*) + 857 (libFontParser.dylib) [0x7fff9013e4db]
1 TParsingContext::DoCharStrings() + 334 (libFontParser.dylib) [0x7fff90143524]
1 TParsingContext::GetBinaryString(unsigned int&, unsigned int&, unsigned int&) + 390 (libFontParser.dylib) [0x7fff90142ff8]
1 TParsingContext::FillBuf() + 182 (libFontParser.dylib) [0x7fff9013e05e]
1 TParsingContext::DecryptBuf() + 241 (libFontParser.dylib) [0x7fff901425ab]
1 <executing in user space>
1 TParsingContext::DoCharStrings() + 378 (libFontParser.dylib) [0x7fff90143550]
1 TType1LWFNParsingContext::CharString(unsigned int, unsigned int, unsigned int, char const*, char const*, unsigned int) + 374 (libFontParser.dylib) [0x7fff90143a8a]
1 TSimpleDictionary<TStringKeyValuePair, char const*, unsigned int>::GetValue(char const*, unsigned int&) const + 30 (libFontParser.dylib) [0x7fff9013fbfe]
1 TSimpleDictionary<TStringKeyValuePair, char const*, unsigned int>::BinarySearch(char const*, int, unsigned long) const + 64 (libFontParser.dylib) [0x7fff9013fc7c]
1 _platform_strcmp + 227 (libsystem_platform.dylib) [0x7fff8a59cde3]
1 <executing in user space>
1 TParsingContext::DoParse(TParserDictionary const*) + 1003 (libFontParser.dylib) [0x7fff9013e56d]
1 TParsingContext::HandleReaction(int) + 4484 (libFontParser.dylib) [0x7fff90140e40]
1 TParsingContext::DoEncoding(TEncodingProtocol*) + 188 (libFontParser.dylib) [0x7fff9014181a]
1 TParsingContext::GetToken() + 2404 (libFontParser.dylib) [0x7fff9013f188]
1 TParsingContext::FillBuf() + 86 (libFontParser.dylib) [0x7fff9013dffe]
1 TType1LWFNParsingContext::GetBytes(unsigned long&) + 43 (libFontParser.dylib) [0x7fff9013e0c9]
1 TType1LWFNResourceChain::GetNextResource() const + 55 (libFontParser.dylib) [0x7fff90142415]
1 TResourceFileDataSurrogate::TResourceFileDataSurrogate(TResourceForkSurrogate const&, unsigned int, short) + 67 (libFontParser.dylib) [0x7fff901300cf]
1 TResourceFileDataReference::TResourceFileDataReference(TResourceForkSurrogate const&, unsigned int, short) + 147 (libFontParser.dylib) [0x7fff901301d5]
1 TResourceForkFileReference::GetResource(unsigned int, short, unsigned long*, unsigned char*) const + 33 (libFontParser.dylib) [0x7fff90130227]
1 RMGetResource + 43 (CarbonCore) [0x7fff91350517]
1 GetResourcePtrCommon + 531 (CarbonCore) [0x7fff91350730]
*1 hndl_alltraps + 219 (mach_kernel) [0xffffff80002f322b]
*1 user_trap + 748 (mach_kernel) [0xffffff80002dc26c]
*1 vm_fault + 4767 (mach_kernel) [0xffffff8000278fdf]
*1 vm_fault_enter + 2631 (mach_kernel) [0xffffff8000277587]
*1 pmap_enter_options + 1647 (mach_kernel) [0xffffff80002c417f]
*1 do_mfence + 3 (mach_kernel) [0xffffff80002d70c3]
1 TParsingContext::DoParse(TParserDictionary const*) + 43 (libFontParser.dylib) [0x7fff9013e1ad]
1 TParserDictionary::CommenceDictionaryParsing(TParsingContext&) const + 55 (libFontParser.dylib) [0x7fff9013e70f]
1 TParsingContext::SkipTo(Token) + 91 (libFontParser.dylib) [0x7fff9013e7c5]
1 TParsingContext::SkipTo(Token) + 62 (libFontParser.dylib) [0x7fff9013e7a8]
1 TParsingContext::GetToken() + 1827 (libFontParser.dylib) [0x7fff9013ef47]
1 <executing in user space>
1 TParsingContext::DoParse(TParserDictionary const*) + 299 (libFontParser.dylib) [0x7fff9013e2ad]
1 TParsingContext::DoSubrs() + 270 (libFontParser.dylib) [0x7fff90142c5c]
1 TParsingContext::GetToken() + 2042 (libFontParser.dylib) [0x7fff9013f01e]
1 <executing in user space>
2 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 930 (libFontParser.dylib) [0x7fff901296a6]
2 TResourceFileDataSurrogate::TResourceFileDataSurrogate(TResourceForkSurrogate const&, unsigned int, short) + 67 (libFontParser.dylib) [0x7fff901300cf]
2 TResourceFileDataReference::TResourceFileDataReference(TResourceForkSurrogate const&, unsigned int, short) + 147 (libFontParser.dylib) [0x7fff901301d5]
2 TResourceForkFileReference::GetResource(unsigned int, short, unsigned long*, unsigned char*) const + 33 (libFontParser.dylib) [0x7fff90130227]
2 RMGetResource + 43 (CarbonCore) [0x7fff91350517]
2 GetResourcePtrCommon + 413 (CarbonCore) [0x7fff913506ba]
*2 hndl_alltraps + 219 (mach_kernel) [0xffffff80002f322b]
*2 user_trap + 748 (mach_kernel) [0xffffff80002dc26c]
*2 vm_fault + 2660 (mach_kernel) [0xffffff80002787a4]
*2 vm_fault_page + 994 (mach_kernel) [0xffffff8000274412]
*2 lck_rw_sleep + 81 (mach_kernel) [0xffffff800022d921]
*2 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*2 ??? (mach_kernel + 223627) [0xffffff800023698b]
*2 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
2 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 3152 (libFontParser.dylib) [0x7fff90129f54]
2 TSFNTOpenTypeCIDFont::IsCFFCIDFont(TSFNTData const&) + 54 (libFontParser.dylib) [0x7fff90136394]
2 TSFNTType1CFFDescriptor::TSFNTType1CFFDescriptor(TSFNTData const&, unsigned int) + 154 (libFontParser.dylib) [0x7fff9013648c]
2 TType1CFFDescriptor::TType1CFFDescriptor(TDataReference, TStringRef const&) + 223 (libFontParser.dylib) [0x7fff901366d1]
1 TType1CFFDescriptor::GetCFFFontSet() + 184 (libFontParser.dylib) [0x7fff90136d3c]
1 TCFFFontSetInfo::GetArrayInfo(TCFFArrayInfo&, unsigned int) const + 128 (libFontParser.dylib) [0x7fff90136f2a]
1 TCFFFontSetInfo::GetIndexedArrayOffset(MDataReference&, TCFFArrayInfo const&, unsigned int) const + 141 (libFontParser.dylib) [0x7fff901370df]
1 ReadByteInc(MDataReference&) + 27 (libFontParser.dylib) [0x7fff90136e3a]
*1 hndl_alltraps + 219 (mach_kernel) [0xffffff80002f322b]
*1 user_trap + 748 (mach_kernel) [0xffffff80002dc26c]
*1 vm_fault + 3761 (mach_kernel) [0xffffff8000278bf1]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
1 TType1CFFDescriptor::GetCFFFontSet() + 80 (libFontParser.dylib) [0x7fff90136cd4]
1 ReadByteInc(MDataReference&) + 27 (libFontParser.dylib) [0x7fff90136e3a]
*1 hndl_alltraps + 219 (mach_kernel) [0xffffff80002f322b]
*1 user_trap + 748 (mach_kernel) [0xffffff80002dc26c]
*1 vm_fault + 3761 (mach_kernel) [0xffffff8000278bf1]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
2 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 2698 (libFontParser.dylib) [0x7fff90129d8e]
2 TArrayOfFontsWithUniquePostscriptNames::Append(TFont* const&) + 72 (libFontParser.dylib) [0x7fff9012bf66]
2 TSFNTFont::GetPostscriptName() const + 35 (libFontParser.dylib) [0x7fff9012c073]
2 TnameTable::GetPostscriptName() const + 64 (libFontParser.dylib) [0x7fff9012c2b4]
2 TnameTable::FindName(unsigned short, unsigned short, unsigned short, unsigned short) const + 47 (libFontParser.dylib) [0x7fff9012c40d]
*2 hndl_alltraps + 219 (mach_kernel) [0xffffff80002f322b]
*2 user_trap + 748 (mach_kernel) [0xffffff80002dc26c]
*2 vm_fault + 3761 (mach_kernel) [0xffffff8000278bf1]
*2 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*2 ??? (mach_kernel + 223627) [0xffffff800023698b]
Hi Curt,
Thanks for your input. In this case, Photoshop CC did hang in a stalled state (Mac spinning beachball, Photoshop (Not Responding) and I had to force quit. That's how the report was generated. If you look at the top it says that it was a hung process. I suppose it generates the report because of the forced quit. Here's the top of the report:
Date/Time: 2014-04-08 18:08:41 -0500
OS Version: 10.9.2 (Build 13C64)
Architecture: x86_64
Report Version: 18
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.2.1 (14.2.1.570)
Parent: launchd [167]
PID: 87824
Event: hang
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De : sarika02
Envoyé : 17 juin 2014 19:26
À : Daniel Cloutier
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created by sarika02 <https://forums.adobe.com/people/sarika02> in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/6466796#6466796> -
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If you suspect a virus, I'd like to direct you here http://bleepingcomputer.com/
That would be the "Am I infected?" forum.
They have the tools, you run them, and copy and paste the logs that are generated. They are very good at this, but it is super important you follow directions and don't leave until the process is completed.
Gene -
Photoshop 10 hangs when I try to sigh on , and errors out when I try to email aa picture
photoshop 10 hangs when I try to sigh on , and errors out when I try to email a picture
What sort of errors? A screenshot would help here.
Can you please mention the OS you're on?
Thanks
Andaleeb -
Unable to complete 'Opening or creating preferences file' in Acrobat 9
I'm using Windows, and just updated to Acrobat 9. (Installed Pitstop and quite imposing) and when i go to 'Edit' or quite imposing i get the following error message:
Unable to complete 'Opening or creating preferences file' because of the following error:
This file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder.
Can someone please supply an answer to fix it?
The files are not read only or opened/saved by another computer...Try the Acrobat forum; this is the Adobe Reader forum.
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Illustrator CC crashes on opening or creating a file
Out of the blue Illustrator CC has decided to crash immediately on trying to open or create a file.
I am on a 64 bit windows 7 machine.verbalmugging,
Here is the usual list (including the usual suspects in Item 7 in the link in Step 5)) that Monika refers to (the non destructive preference resetting is Step 4):
You may try the following (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder Other options (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Edit: Hi Monika. Still autumn there, too? -
10.5.5 Can't open previously created Illustrator files!!
I've recently updated to 10.5.5 and now I can't open previously created Illustrator files, prior to the update, I had no problems. I get the error message- can't open the illustration with an OK box which, when clicked, opens the document in preview mode, but I can't do anything with the document!
Anyone else have this problem?That implies that you didn't preserve a bootable backup/clone as strongly suggested in
http://docs.info.apple.com/article.html?artnum=106941
http://www.macmaps.com/upgradefaq.html
http://www.macmaps.com/backup.html
http://www.thexlab.com/faqs/installswupdates.html
http://www.thexlab.com/faqs/backuprecovery.html
Without one of those, your only solution is to try an Archive & Install installation. -
Issue opening or creating new files in illustrator CS5 windows 7 64bit, "Not Responding"
Issue opening or creating new files in illustrator CS5 windows 7 64bit, program becomes "Not Responding" when opening a file.
I had recently tried a trial version of FontExplorer Pro X, and this issue has come up after the Uninstallation of that program. Any suggestions?Check for ant third party plugin in the plugin folder....?
Also Check in the new user account?
Message was edited by: Manish_1988 -
Working in PSE 13, when I open a folder, jpeg files have a preview image, but psd files just have white sheet of paper as preview. I have to open the file to be able to see it. Also, there is no thumbnail of the file below the file list.Surely, there's a setting that needs to be changed. I did not have this problem with Elements 12. This is a real bother because I have to use Lightroom to see all the file types. It seems as if Elements is using the standard Windows file loader that can't show previews of file types it doesn't know including .PSD, DNG and CR2. Is that a bug or did I do something wrong? Thanks for any help.
I am using Windows 7 64 bits. Working in the editor, I never use the organizer. The screen above is not the same at all that I got in Elements 12, it was completely different and showed me a thumbnail below the listing when I single clicked on one of the files. In Elements 12, I also could see a thumbnail of all the file types, not only the jpegs. It is as if the loader is the regular Windows used anywhere, not the right one for Elements. I hope someone understands my problem.. Thanks.
Mike
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