PhotoShop CC - Latest update fails.

Have talked to/chat with support and they don't have an answer. Their solution uninstall/reinstall. Did that and it didn't work.
have the log files from the update and there seems to be a problem with two files, C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher.dll and C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll.
Support was not interested in the log files. Is there anyone in Adobe that is at all interested in looking at the log files and coming up with a solution to this problem.

The open case number is 0185043427.
I've talked to support and the last time was a chat session where they took control of my system and attempted to do things. One thing that bothered me was when they were through the admin logon password was gone and I had to re-establish it. My normal logon is a member of the Administors group and has admin privileges. I have also attempted to do the update while loged on as the Administrator. Same errors both times.
OS is Windows 7 Pro, 64 bit. My system has a four processor CPU and 8gb of memory.
Below is the contents of the log file. I've cut and pasted as I don't see a way to attach a file.
Let me know if you need anything else.
01/06/14 14:27:21:949 | [INFO] | | OOBE | DE | | | | 4388 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
01/06/14 14:27:21:949 | [INFO] | | OOBE | DE | | | | 4388 | Visit http://www.adobe.com/go/loganalyzer/ for more information
01/06/14 14:27:21:949 | [INFO] | | OOBE | DE | | | | 4388 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
01/06/14 14:27:21:949 | [INFO] | | OOBE | DE | | | | 4388 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
01/06/14 14:27:21:949 | [INFO] | | OOBE | DE | | | | 4388 | START - Installer Session
01/06/14 14:27:21:949 | [INFO] | | OOBE | DE | | | | 4388 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
01/06/14 14:27:21:949 | [INFO] | | OOBE | DE | | | | 4388 | RIBS version: 7.0.0.108
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | Win OS version: 6.1.1.0 64 bit Type: 1
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | ::START TIMER:: [Total Timer]
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | CHECK: Single instance running
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | CHECK : Credentials
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | Load Deployment File
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | deploymentFile option not given
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | CHECK : Another Native OS installer already running
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | Create Required Folders
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | Assuming install mode
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | Looking up install source path
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | Sync Media DB ...
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | ::START TIMER:: [Sync Media DB]
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | Pre check media db sync
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | End of Pre check media db sync. Exit code: 0
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | :: END TIMER :: [Sync Media DB] took 1483.5 milliseconds (1.4835 seconds) DTR = 5.39266 KBPS (0.00526627 MBPS)
01/06/14 14:27:22:020 | [INFO] | | OOBE | DE | | | | 4388 | Ready to initialize session to start with ...
01/06/14 14:27:22:021 | [INFO] | | OOBE | DE | | | | 4388 | ::START TIMER:: [CreatePayloadSession]
01/06/14 14:27:22:021 | [INFO] | | OOBE | DE | | | | 4388 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
01/06/14 14:27:22:021 | [INFO] | | OOBE | DE | | | | 4388 | Updated source path: C:\Users\Mike\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSInfrastructure4-4\4.0.2\setup
01/06/14 14:27:22:021 | [INFO] | | OOBE | DE | | | | 4388 | Updating media info for: {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}
01/06/14 14:27:22:021 | [INFO] | | OOBE | DE | | | | 4388 | Ignoring original data since install source is local
01/06/14 14:27:22:021 | [INFO] | | OOBE | DE | | | | 4388 |   Type: 0, Volume Order: 1, Media Name: AdobeCSXSInfrastructure4-mul
Path: C:\Users\Mike\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSInfrastructure4-4\4.0.2\setup\ payloads\AdobeCSXSInfrastructure4-mul-261213100542\Install.db
01/06/14 14:27:22:021 | [INFO] | | OOBE | DE | | | | 4388 | -------------------- END - Updating Media Sources - END --------------------
01/06/14 14:27:22:382 | [INFO] | | OOBE | DE | | | | 4388 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
01/06/14 14:27:22:382 | [INFO] | | OOBE | DE | | | | 4388 | ----------------- CreatePayloadSession: machine is x64 ---------------
01/06/14 14:27:23:431 | [INFO] | | OOBE | DE | | | | 4388 | ______ Verify Dependency Subscribers ______
01/06/14 14:27:23:445 | [INFO] | | OOBE | DE | | | | 4388 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
01/06/14 14:27:23:445 | [INFO] | | OOBE | DE | | | | 4388 |   Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}: 0 (0,0)
01/06/14 14:27:23:445 | [INFO] | | OOBE | DE | | | | 4388 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
01/06/14 14:27:23:448 | [INFO] | | OOBE | DE | | | | 4388 | Patch Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE} can be applied to product Adobe CSXS Infrastructure 4 4.0.0.0 {5F816B76-62F3-41C9-B651-27F49F25F50B}
01/06/14 14:27:23:986 | [INFO] | | OOBE | DE | | | | 4388 | Ignoring deployment input for the INSTALLDIR: marked as fixed
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Setting property "installSourcePath" to: C:\Users\Mike\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSInfrastructure4-4\4.0.2\setup
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Setting property "mode" to: silent
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Setting property "updateManifestPath" to: C:\Users\Mike\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSInfrastructure4-4\4.0.2\4. 0.2.xml
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Setting property "workflow" to: updater
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Overwrite property "extensionsOnly" to: 1
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Overwrite property "mode" to: silent
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Overwrite property "patchesOnly" to: 1
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Overwrite property "updateManifestPath" to: C:\Users\Mike\AppData\Local\Adobe\AAMUpdater\1.0\Data\AdobeCSXSInfrastructure4-4\4.0.2\4. 0.2.xml
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Overwrite property "workflow" to: updater
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Found payload actions:
01/06/14 14:27:23:999 | [INFO] | | OOBE | DE | | | | 4388 | Deciding what installer mode to use...
01/06/14 14:27:24:013 | [INFO] | | OOBE | DE | | | | 4388 | BEGIN Setting requested payload actions
01/06/14 14:27:24:015 | [INFO] | | OOBE | DE | | | | 4388 | Value returned on lookup of payload: Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE} is: false
01/06/14 14:27:24:015 | [INFO] | | OOBE | DE | | | | 4388 | Action string for Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE} is install
01/06/14 14:27:24:017 | [INFO] | | OOBE | DE | | | | 4388 | END Setting requested payload actions
01/06/14 14:27:24:230 | [INFO] | | OOBE | DE | | | | 4388 | Collected advanced path check information for INSTALLDIR
01/06/14 14:27:24:230 | [INFO] | | OOBE | DE | | | | 4388 | INSTALLDIR is a well-formed path
01/06/14 14:27:24:230 | [INFO] | | OOBE | DE | | | | 4388 | INSTALLDIR is not the root path
01/06/14 14:27:24:230 | [INFO] | | OOBE | DE | | | | 4388 | INSTALLDIR is on a local volume
01/06/14 14:27:24:230 | [INFO] | | OOBE | DE | | | | 4388 | INSTALLDIR is on a writable volume
01/06/14 14:27:24:230 | [INFO] | | OOBE | DE | | | | 4388 | INSTALLDIR is not on a case sensitive volume
01/06/14 14:27:24:230 | [INFO] | | OOBE | DE | | | | 4388 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4
01/06/14 14:27:27:306 | [INFO] | | OOBE | DE | | | | 4388 | ::START TIMER:: [System check :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]
01/06/14 14:27:27:322 | [INFO] | | OOBE | DE | | | | 4388 | In InstallPreSystemCheckProc
01/06/14 14:27:27:322 | [INFO] | | OOBE | DE | | | | 4388 | Custom action return code: 0
01/06/14 14:27:27:322 | [INFO] | | OOBE | DE | | | | 4388 | :: END TIMER :: [System check :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 15.5799 milliseconds (0.0155799 seconds)
01/06/14 14:27:27:855 | [INFO] | | OOBE | DE | | | | 4388 | BEGIN InstallOperationsQueue Unordered operations
01/06/14 14:27:27:856 | [INFO] | | OOBE | DE | | | | 4388 |   Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}: with operation install
01/06/14 14:27:27:856 | [INFO] | | OOBE | DE | | | | 4388 | END InstallOperationsQueue Unordered operations
01/06/14 14:27:27:856 | [INFO] | | OOBE | DE | | | | 4388 | BEGIN InstallOperationsQueue Ordered operations
01/06/14 14:27:27:856 | [INFO] | | OOBE | DE | | | | 4388 |   Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}: with operation install
01/06/14 14:27:27:856 | [INFO] | | OOBE | DE | | | | 4388 | END InstallOperationsQueue Ordered operations
01/06/14 14:27:27:896 | [INFO] | | OOBE | DE | | | | 4388 | Payloads passed preflight validation.
01/06/14 14:27:27:897 | [INFO] | | OOBE | DE | | | | 4388 | Call PreSession Custom Hook
01/06/14 14:27:27:897 | [INFO] | | OOBE | DE | | | | 4388 | ::START TIMER:: [Pre session :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]
01/06/14 14:27:27:898 | [INFO] | | OOBE | DE | | | | 4388 | In InstallSessionOpenProc
01/06/14 14:27:27:898 | [INFO] | | OOBE | DE | | | | 4388 | Custom action return code: 0
01/06/14 14:27:27:898 | [INFO] | | OOBE | DE | | | | 4388 | :: END TIMER :: [Pre session :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 1.38478 milliseconds (0.00138478 seconds)
01/06/14 14:27:27:898 | [INFO] | | OOBE | DE | | | | 4388 | BEGIN InstallOperationsQueue Unordered operations
01/06/14 14:27:27:898 | [INFO] | | OOBE | DE | | | | 4388 |   Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}: with operation install
01/06/14 14:27:27:898 | [INFO] | | OOBE | DE | | | | 4388 | END InstallOperationsQueue Unordered operations
01/06/14 14:27:27:898 | [INFO] | | OOBE | DE | | | | 4388 | BEGIN InstallOperationsQueue Ordered operations
01/06/14 14:27:27:898 | [INFO] | | OOBE | DE | | | | 4388 |   Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}: with operation install
01/06/14 14:27:27:898 | [INFO] | | OOBE | DE | | | | 4388 | END InstallOperationsQueue Ordered operations
01/06/14 14:27:27:909 | [INFO] | | OOBE | DE | | | | 4388 | Calling the custom action code for pre-install for payload Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}
01/06/14 14:27:27:909 | [INFO] | | OOBE | DE | | | | 4388 | ::START TIMER:: [Pre payload :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]
01/06/14 14:27:27:910 | [INFO] | | OOBE | DE | | | | 4388 | In PrePayloadInstallProc
01/06/14 14:27:32:912 | [INFO] | | OOBE | DE | | | | 4388 | Custom action return code: 0
01/06/14 14:27:32:912 | [INFO] | | OOBE | DE | | | | 4388 | :: END TIMER :: [Pre payload :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 5002.85 milliseconds (5.00285 seconds)
01/06/14 14:27:32:912 | [INFO] | | OOBE | DE | | | | 4388 | ::START TIMER:: [Payload Operation :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]
01/06/14 14:27:32:920 | [INFO] | | OOBE | DE | | | | 5936 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
01/06/14 14:27:32:920 | [INFO] | | OOBE | DE | | | | 5936 | Installer Operation: PayloadInstaller
01/06/14 14:27:32:920 | [INFO] | | OOBE | DE | | | | 5936 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
01/06/14 14:27:32:920 | [INFO] | | OOBE | DE | | | | 5936 | Request to install payload
01/06/14 14:27:32:934 | [INFO] | | OOBE | DE | | | | 5936 | Payload Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
01/06/14 14:27:36:914 | [INFO] | | OOBE | DE | | | | 5936 | Extracting assets complete. Number assets: 2
01/06/14 14:27:36:914 | [INFO] | | OOBE | DE | | | | 5936 | CustomizedPatch property not found in database
01/06/14 14:27:36:914 | [INFO] | | OOBE | DE | | | | 5936 | Beginning installation for payload at C:\Users\Mike\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSInfrastructure4-4\4.0.2\setup\ payloads\AdobeCSXSInfrastructure4-mul-261213100542\Install.db
01/06/14 14:27:38:935 | [ERROR] | | OOBE | DE | | | | 5936 | DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher.dll")(Seq 6)
01/06/14 14:27:38:935 | [WARN] | | OOBE | DE | | | | 5936 | DW063: Command ARKPatchCommand failed.(Seq 6)
01/06/14 14:27:38:935 | [INFO] | | OOBE | DE | | | | 5936 | Completing installation for payload at C:\Users\Mike\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSInfrastructure4-4\4.0.2\setup\ payloads\AdobeCSXSInfrastructure4-mul-261213100542\Install.db
01/06/14 14:27:40:329 | [ERROR] | | OOBE | DE | | | | 5936 | Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll", Patcher tool returned error: 32769(Seq 4)
01/06/14 14:27:40:329 | [ERROR] | | OOBE | DE | | | | 5936 | DW063: Error rolling back command ARKPatchCommand(Seq 4)
01/06/14 14:27:40:364 | [INFO] | | OOBE | DE | | | | 4388 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
01/06/14 14:27:40:364 | [INFO] | | OOBE | DE | | | | 4388 | :: END TIMER :: [Payload Operation :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 7451.57 milliseconds (7.45157 seconds)
01/06/14 14:27:42:970 | [INFO] | | OOBE | DE | | | | 4388 | User specified overrideFile:
01/06/14 14:27:42:987 | [INFO] | | OOBE | DE | | | | 4388 | The csu inventory was not updated for payload Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}, value of local var is -1
01/06/14 14:27:42:988 | [INFO] | | OOBE | DE | | | | 4388 | Calling the ROLLBACK custom action code for pre-install for payload Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}
01/06/14 14:27:42:988 | [INFO] | | OOBE | DE | | | | 4388 | ::START TIMER:: [Pre payload :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]
01/06/14 14:27:42:989 | [INFO] | | OOBE | DE | | | | 4388 | In PrePayloadInstallProc
01/06/14 14:27:47:992 | [INFO] | | OOBE | DE | | | | 4388 | Custom action return code: 0
01/06/14 14:27:47:992 | [INFO] | | OOBE | DE | | | | 4388 | :: END TIMER :: [Pre payload :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 5004.11 milliseconds (5.00411 seconds) DTR = 76.7369 KBPS (0.0749384 MBPS)
01/06/14 14:27:48:994 | [INFO] | | OOBE | DE | | | | 4388 | No operation. We're done:
01/06/14 14:27:51:000 | [INFO] | | OOBE | DE | | | | 4388 | Total components installed: 0
01/06/14 14:27:51:000 | [INFO] | | OOBE | DE | | | | 4388 | Total components repaired: 0
01/06/14 14:27:51:000 | [INFO] | | OOBE | DE | | | | 4388 | Total components removed: 0
01/06/14 14:27:51:000 | [WARN] | | OOBE | DE | | | | 4388 | DW050: The following payload errors were found during install:
01/06/14 14:27:51:000 | [WARN] | | OOBE | DE | | | | 4388 | DW050: - Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul: Install failed
01/06/14 14:27:51:000 | [INFO] | | OOBE | DE | | | | 4388 | Call PostSession Custom Hook
01/06/14 14:27:51:000 | [INFO] | | OOBE | DE | | | | 4388 | ::START TIMER:: [Post session :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}]
01/06/14 14:27:51:002 | [INFO] | | OOBE | DE | | | | 4388 | In InstallSessionCloseProc
01/06/14 14:27:51:002 | [INFO] | | OOBE | DE | | | | 4388 | Custom action return code: 0
01/06/14 14:27:51:002 | [INFO] | | OOBE | DE | | | | 4388 | :: END TIMER :: [Post session :{45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE}] took 1.95587 milliseconds (0.00195587 seconds)
01/06/14 14:27:51:002 | [INFO] | | OOBE | DE | | | | 4388 | :: END TIMER :: [Total Timer] took 31649.8 milliseconds (31.6498 seconds) DTR = 12.7647 KBPS (0.0124655 MBPS)
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | -------------------------------------- Summary --------------------------------------
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | - 0 fatal error(s), 3 error(s)
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | Win OS version: 6.1.1.0 64 bit Type: 1
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 |
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | ----------- Payload: Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE} -----------
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher.dll")(Seq 6)
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll", Patcher tool returned error: 32769(Seq 4)
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 4)
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 |
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | Please search the above error string(s) to find when the error occurred.
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | These errors resulted in installer Exit Code mentioned below.
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | -------------------------------------------------------------------------------------
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 |
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | Exit Code: 7 - Unable to complete Silent workflow.
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | Please see specific errors for troubleshooting. For example, ERROR: DF045, DW063 ...
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | END - Installer Session
01/06/14 14:27:52:002 | [INFO] | | OOBE | DE | | | | 4388 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

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Photoshop and Illustrator updates fail using Adobe Application Manager, why and what can I do?

In the Adobe Application Manager, it says there are updates for both Photoshop and Illustrator. When I click to update, they both downloaded and attempted to install and in the middle of this process, Application Manager shows that the updates fail. After this, upon restart of my Mac–running Lion–Illustrator shows that it's up to date in the Application Manager and Photoshop shows an update is available. Upon trying to re-update Photoshop again, the update fails again and again.
I have updated before a few days ago with no problem, so I don't understand why the updates are failing and why after doing so, now Illustrator shows that it is up to date and Photoshop does not.
Has anyone else had this problem and if so, does anyone know why and what I can do about it?
Thank you.

Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
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Why is the latest update failing and giving me this_ U44M1P7?

See above. Why is the latest update failing and giving me this_ U44M1P7?

Hi cfosofart,
Please go follow the mentioned kb: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html .
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The latest update Failed

The latest update Failed:
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Installazione non riuscita. Codice errore: U44M1P7
Sorry I do not speak English.
Tanks,
Andrea Boldrini

Hi Aboldri,
Welcome to Adobe Forums.
Please refer to the below article.
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
Thanks

Itunes latest update failed to install

Latest update failed to install.
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Now won't run at all...
HELP....

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Firefox won't open in Windows 8.1 after latest update failed to install

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So, I uninstalled firefox. Download the installer. Open the installer and...nothing. Again the process is there but nothing is happening.
Tried killing all processes and rebooting and trying the re-install. Still nothing.
The only thing I haven't checked is Nortons Firewall but I thought I might as well ask while I am at work if there is anything else I should check.
Was working fine until this update failed. On Win8.1

I would try restoring preferences: Restore preferences | Dreamweaver CS4, CS5, CS5.5
If that doesn't work, a Clean and Reinstall might do it...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Latest update failed to install and cannot now open iTunes at all.

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Hey gina 2909,
When you uninstalled and reinstalled iTunes, did you use this article?
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Sincerely,
Delgadoh

Latest update failed 6 times, then Firefox will not start.

Latest update self installed 2 days ago, after which Firefox would not run. Tried restart and shut down, but it would not even open. System restore cured problem. Then it tried partial update, which failed. Full update caused same problem, so ran system restore again. This morning partial update failed again. Run Glary utilities Pro once a week, everything else working to spec, this is the only update that has caused such problems. Even tried uninstalling Firefox, and new install, but problem still the same. I have no doubt that when full update is installed problem will return.

Firefox 15 is constantly crashing. I never saw this behavior prior to version 14. I tried the "disable hardware acceleration" setting, and it made no difference.

Latest update failed, computer won't even start up

Downloaded the latest update (don't know which one, it was just a few days ago; system update and iTunes). The update failed and locked up. Upon shutdown, the computer will not start up. All that comes up is the grey apple and the spinning circle of lines (for hours). It's a 3 month old 27" quad-core iMac. I have tried starting up from the DVD and re-installing the system, but it fails saying there are essential files that it can't install. Disk Utilities says that it appears the disk is fine. Repair permissions had an error that it couldn't fix. Also, tried resetting PRAM. Disk Warrior DVD didn't start it up. Do you have any suggestions? I am not Terminal savy. Thanks.

G'day Blaise,
Do you have a Time Machine (or other) backup of your System from just before the update?
If so, then you can boot from the installation DVD, and then select ["Restore System From Backup"|http://docs.info.apple.com/article.html?path=Mac/10.5/en/15638.html].
If not, then you may be forced to Erase your disk and fully reinstall OS X using the installation DVD. Follow [these instructions|http://support.apple.com/kb/HT3910] if you wish to do that. (Note that it will delete your data).
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Adobe photoshop and bridge updates fail

I get error saying update fail when i try to update both bridge and photoshop

What is the exact text of the error?
For example...
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
U44.. update error http://forums.adobe.com/thread/1289956 may help
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-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
or
What ???

Type Tool bug in Photoshop since latest update

Found another annoying bug:
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2. Press Shift and click anywhere else on your page
It deselects the text you were working on and activates a new text box. Usually, I press shift and then drag the layer to keep it aligned as I drag the layer...now it acts like I want to create a new text box....sigh.

You are correct but only if you are done typing do you press Ctrl +enter to close the type box. But sometimes, in mid-sentence if you decide you want to move the text box over to the right while you are still working on it, you could have (before the latest update), pressed shift and then just drag the text and then continue typing.
It's not a "huge" deal but it is slightly annoying when you are used to working a certain way and you keep clicking "out" of the text you're working on.

Photoshop CS6 / CC Update Fail

I'm running into issues while attempting to update Photoshop CS6 on my Mac. I recently joined Adobe CC, however have Adobe PS CS6 already loaded on my machine. When I attempt to update the program inside of PS CS6 now using the Help/Updates/Install Updates pathway, I'm receiving an "U44M1P7" Error Code message at the end of the download cycle. When I try and update using the Adobe Applications Mgr, I receive a "File corrupted, please cancel and retry later" type of error message. Any suggestions or thoughts on how to fix this issue?
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Sandi

After a long afternoon of working to get through to tech support, was finally able to reach a solution to address this issue and successfully upload PS CC. Here are the steps I needed to take to get the software to successfully load on my Mac.
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Once I uninstalled PS CS6 using the CS Cleaner tool I then went back to the Adobe Applications Manager and reloaded PS CS6 on my machine.
Once PS CS6 was reloaded on my machine, I then had to update it by launching PS CS6, going to the Help Menu, clicking on Updates, then loading the PS CC updates on my machine.
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CS6 photoshop and related updates failed to install

I have tried twice to download and install the 4 updates for CS6 photoshop and related applications. Each attempt failed. Want should I do? My OS is Vista.

Please refer :
U44M1P7 - Updates :
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html
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Photoshop (64bit) CS6 update failed

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Please refer:
http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html
Ensure your admin has not disabled updates.
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Latest update failed to download

Tried to download the most recent itunes update for windows, an error message appeared and stated that it would have to be manually downloaded....

Hi Kitc84,
Thanks for using Apple Support Communities. If you're unable to install an iTunes update automatically, I would recommend going through the steps in this article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
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