Photoshop CS4 crashes everytime I close the program

Although Photoshop CS4 is running fine on my 2008 Imac 2.8 ghz, when I close the program it crashes, before I reinstall it, is there anything I can do to hopefully fix the issue?
Of note here: I have some Onone software plug ins installed, its weird that Onone shows up twice in the toolbar? Should only be one there.

If none of the above works (all excellent suggestions) try looking for a corrupted saved workspace. That's known to generate a crash message upon quitting Photoshop.
Naturally, this assumes you have tried trashing preferences to no avail.

Similar Messages

Photoshop CS4 crashes everytime it is opened

I have have photoshop cs4 installed on this computer for a little over a month now. Up until today it has run without any problems whatsoever. For Christmas, I recieved a Wacom Pen and Touch tablet. I installed it yesterday and had some time to play around with it and doodle for a while. Today when I went back into Photoshop I was greeted by continuous crashes. Photoshop itself will open but I am unable to open any documents, create new documents or even browse menu options. Anything that I click on brings up the "Photoshop has encountered and error and needs to close" box. Every once and a while I get a video driver error and notified that openGL has been disabled. I have updated Photoshop, my graphics driver, and even uninstalled, tried the adobe solutions at http://kb2.adobe.com/cps/405/kb405064.html and even uninstalled and reinstalled Photoshop. Nothing is working and I am getting quite frustrated. What could be wrong that yesterday it was working perfectly but today it will not even open. Any help would be greatly appreciated.

Is the Bamboo a USB tablet? Could be a conflict with your USB controller?
What other USB devices do you have connected? Mouse? Externals? Keyboard? Other?
If the proper installation of the Wacom driver does not fix things, this would be my next area to research.
Good luck,
Hunt

My Photoshop CS4 crashes constantly, out of the blue!

I have a relatively new Mac Pro 3.32 GHz Quad-Core Intel Xeon with 12 GB of ram. I'm using OS 10.6.4. My previous computer was a PowerMac G5 on which I used CS2 for about 7 years with perhaps a couple of crashes in all that time. My Mac Pro with CS4 has crashed 4 times today alone! Is the Intel Mac junk or is it the CS4 that is crap? I'd go back to CS2 if it would work on this computer. No chance in He%# I'm upgrading to CS5!!!!! Adobe don't seem to care and just want your money. That's the problem with monopoly's!

Which ones of the basic attempts at trouble-shooting have you taken so far?
Boilerplate-text:
As with all unexplainable Photoshop-problems You might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences You’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.
System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)

My iPhone e-mail crashes everytime I open the program

Each time I click on e-mail the program crashes. I've rebooted several times, have the latest software update, etc. but cannot figure out why. Any ideas?

Basic troubleshooting
Restart
Reset
Restore with back up and if required as new
As described in User Guide

Firefox 3.6.15 hangs almost everytime I close the program, any fix soon?

It started with the update to 3.6.14 and worsen with 3.6.15 now almost every time I close Firefox it hangs and I have to end manually the process. I have the same problem on 3 different PC running Windows 7 32-bit, Windows 7 64-bit, and Windows Vista, and the all have different Add-ins, and I did not have that problem with 3.6.13

Try uninstalling the Ask toolbar and it should work again. There is a compatibility issue with the Ask toolbar and Firefox that prevents new tabs from being opened.

Just purchased and installed photoshop and everytime i try to open it it says "windows has encountered a problem and must close the program" anyone else have this problem?

I have just purchased the photography package on my windows 8 computer and everytime I open photoshop an error message pops up saying that windows has encountered a problem and needs to close the program. I am really frustrated that this is happening after I purchased this plan and would like to be able to use the product I have purchased

+1 to Chris' assessment.
Keep in mind that it's your responsibility to provide a problem-free working environment on your computer for Photoshop, and system software (such as display drivers) can have problems.
Look in your Windows Event Logs (specifically, your Application Log) for the info requested above on the specific crashes.
-Noel

Help! my cs4 photoshop keeps crashing everytime i click on the icon to open it my computer\

help! my cs4 photoshop keeps crashing everytime i click on the icon to open it my computer goes to a blue screen. i am working on a windows 7 platfrom on a s seris laptop

And what does the bluescreen denote as the "fault module"? What do all those cute numbers say? check your Windows Event Viewer for the exact cause.
Mylenium

Windows 8 - Photoshop CS5.1 crashes upon startup. Error message: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Hello!
I've had the student version of the Adobe Creative Suite 5.5 Design Premium software for several years now.
When I received my Windows 8 computer I installed the software with no issue.
Last week when I tried opening Photoshop I get the following error: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I deactivated and uninstalled the entire Creative Suite then reinstalled it. I am able to open the other programs, but still receive the same message for Photoshop.
What can I do?

I found the issue was with the Nik Filters I was using. The filters were messing with Photoshop's initializing. I uninstalled and reinstalled the filters and now Photoshop works like a charm.
It appears this forum is dead?!
Thankfully, I was able to troubleshoot on my own and figured out the problem...

The application photoshop quit enexpectedly. Happens when i close the program.

Hello, Some help please. Using photoshop CS3. Great program no problems with it. Just an irritating notice everytime i exit the program. The Apple error reporting dialog comes up. I have an iMac 24", with 4 gb ram, ATI Radeon 2600 graphics card, the 2.4 ghz dual core model, running Mac OSX 10.5.1 . The report reads as follows from my console program. 01/02/09 3:57:59 PM Bridge CS3[222] *** -[NSConditionLock dealloc]: lock (<NSConditionLock: 0x18563460> '(null)') deallocated while still in use 01/02/09 3:57:59 PM Bridge CS3[222] *** Break on _NSLockError() to debug. 01/02/09 3:57:59 PM Bridge CS3[222] *** -[NSLock unlock]: lock (<NSLock: 0x185633e0> '(null)') unlocked when not locked 01/02/09 3:57:59 PM Bridge CS3[222] *** Break on _NSLockError() to debug. 01/02/09 3:57:59 PM Bridge CS3[222] *** -[NSLock unlock]: lock (<NSLock: 0x18564030> '(null)') unlocked when not locked 01/02/09 3:57:59 PM Bridge CS3[222] *** Break on _NSLockError() to debug. 01/02/09 3:57:59 PM Bridge CS3[222] *** -[NSLock unlock]: lock (<NSLock: 0x18563f90> '(null)') unlocked when not locked 01/02/09 3:57:59 PM Bridge CS3[222] *** Break on _NSLockError() to debug. 01/02/09 3:58:09 PM Adobe Photoshop CS3[178] *** -[NSConditionLock dealloc]: lock (<NSConditionLock: 0x2d4a690> '(null)') deallocated while still in use 01/02/09 3:58:09 PM Adobe Photoshop CS3[178] *** Break on _NSLockError() to debug. 01/02/09 3:58:09 PM Adobe Photoshop CS3[178] *** -[NSLock unlock]: lock (<NSLock: 0x2d4a600> '(null)') unlocked when not locked 01/02/09 3:58:09 PM Adobe Photoshop CS3[178] *** Break on _NSLockError() to debug. 01/02/09 3:58:09 PM Adobe Photoshop CS3[178] *** -[NSLock unlock]: lock (<NSLock: 0x178dfdd0> '(null)') unlocked when not locked 01/02/09 3:58:09 PM Adobe Photoshop CS3[178] *** Break on _NSLockError() to debug. 01/02/09 3:58:09 PM Adobe Photoshop CS3[178] *** -[NSLock unlock]: lock (<NSLock: 0x178dfd90> '(null)') unlocked when not locked 01/02/09 3:58:09 PM Adobe Photoshop CS3[178] *** Break on _NSLockError() to debug. 01/02/09 3:58:09 PM Adobe Photoshop CS3[178] Internal error unloading bundle CFBundle 0x1ae5f290 </Library/Image Capture/TWAIN Data Sources/EPSON CX7300_CX7400_DX7400.ds> (bundle, loaded) 01/02/09 3:58:09 PM [0x0-0x1d01d].com.adobe.Photoshop[178] Adobe Photoshop CS3(178,0xa0358720) malloc: *** error for object 0x1e714930: Non-aligned pointer being freed (2) 01/02/09 3:58:09 PM [0x0-0x1d01d].com.adobe.Photoshop[178] *** set a breakpoint in malloc_error_break to debug 01/02/09 3:58:22 PM com.apple.launchd[75] ([0x0-0x1d01d].com.adobe.Photoshop[178]) Exited abnormally: Segmentation fault Does anybody know what this means. I am irritated that $700 program doesn't come with support and closes like this. I thank you for any time you spend reading this. Thanks, Nick

I still advocate Repairing Permissions (with Apple's Disk Utility) before AND after any system update or upgrade, as well as before AND after installing any software that requires an installer that asks for your password.
I have seen software installations go sour because the installer did not find everything as and where it should be.
I have also seen software installations go bad because the installer did not clean up after itself properly and did not leave everything as and where it should be.
This is just my own personal opinion and practice based on my own observations. Others may disagree and that's OK. I can only base my routines and my advice to others on my own experience and conclusion. I don't pretend to know why others believe otherwise.
Repairing Permissions after the fact (i. e. not immediately before and after an install) may NOT help. Try it anyway, though.
====
Additionally, if your machine does not run 24/7 so that it runs the daily, weekly and monthly Cron Scripts in the middle of the night as intended by Apple, run Cocktail (shareware) as well.
Cron Scripts are maintenance routines designed by Apple to run on a daily, weekly and monthly basis in the middle of the night.
If you don't run them, you WILL run into trouble, sooner rather than later.
Here's an excerpt from the Apple tech doc http://docs.info.apple.com/article.html?artnum=107388
Mac OS X performs background maintenance tasks at certain times if the computer is not in sleep mode. If your computer is shut down or in sleep at the designated times, the maintenance does not occur. In that case, you may want or need to run these manually.
Mac OS X periodically runs background tasks that, in part, remove system files that are no longer needed. This includes purging older information from log files or deleting certain temporary items. These tasks do not run if the computer is shut down or in sleep mode. If the tasks do not run, it is possible that certain log files (such as system.log) may become very large.
Also, from: http://docs.info.apple.com/article.html?artnum=106978
The disk activity generated by find is a normal part of file system maintenance, used for tasks such as removing invisible temporary files that are used by the system. It is scheduled to occur early in the morning at 03:15 everyday, 04:30 on Saturdays, and 05:30 on the first day of each month.
NOTE:
There have been comments to the effect that Apple "fixed" this in 10.4.2 and later versions of the OS, but I have not been able to verify this to my satisfaction. The reference in the 10.4.2 release notes are far from explicit on this subject.
= = =
If you have DiskWarrior, run it regularly too.

So I download photoshop cc (2014) and when I go to open the program, it gives me an error message and shuts the program down. It says," A problem cause the program to stop working correctly. Windows will close the program." Can someone help me please?

So I download photoshop cc (2014) and when I go to open the program, it gives me an error message and shuts the program down. It says," A problem cause the program to stop working correctly. Windows will close the program." Can someone help me please?

I've got the same issue and it affects all my adobe software. You are not alone as I have seen several postings looking for the answer to this help request.

TS1717 Ever since I downloaded and installed iTunes64Setup.exe v. 6.0.1, it crashes on my Windows 7 system, with the useless message, "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program an

iTunes64Setup.exe, even after multiple times of uninstalling and reinstalling with even a fresh download crashes with the message:
"iTunes has stopped working. A problem [unspecified] caused the program to stop working correctly. Windows will close the program and notify you IF a solution is available." I cannot get out of this loop and it renders my iPad HD useless. I tried calling the Apple Store but was referred by an automated system to this web site. I tried looking up the problem in the FAQ but it didn't help.
merylew

Hi there Nok Saensanoh,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W.

Ever since the systyem upgraded me to 3.6.6. I can not even run one eight hour day without firefoc either crashing or locking up which requires me use C/A/Deleate to close the program. I used to be able to run 8 to 12 windows at a time and NEVER lock up

Ever since the systyem upgraded me to 3.6.6. I can not even run one eight hour day without firefoc either crashing or locking up which requires me use C/A/Deleate to close the program. I used to be able to run 8 to 12 windows at a time and NEVER lock up or crash with the older version. Is this problem being looked into and or being corrected. I use Firefox with Google and my system is XP Pro 32 bit. THIS IS REALLY making me MAD. My email is [email protected] and would appreciate a response to this ASAP. I have tried a couple of items from your help section and nothing works.

'''Anonymous'''
Please post a separate question. Thank you. https://support.mozilla.com/tiki-ask_a_question.php?locale=en-US&forumId=1
'''chris'''
'''''Crashing'''''
See:
http://support.mozilla.com/en-US/kb/Firefox+crashes
http://kb.mozillazine.org/Firefox_crashes
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+loading+certain+pages
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it
http://support.mozilla.com/en-US/kb/Firefox+will+not+start
http://kb.mozillazine.org/Browser_will_not_start_up
'''''Hanging'''''
See: http://support.mozilla.com/en-US/kb/Firefox+hangs
'''''Hanging at exit'''''
'''Kill Application'''
In Task Manager, does firefox.exe show in the '''Processes''' tab?
See: [http://kb.mozillazine.org/Kill_application Kill Application]
'''Causes and solutions for Firefox hanging at exit:'''
[[Firefox hangs]]
[http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit Firefox hangs at exit]
[[Firefox is already running but is not responding]]
'''''Safe Mode'''''
You may need to use '''[[Safe Mode]]''' (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
See:
'''[[Troubleshooting extensions and themes]]'''
'''[[Troubleshooting plugins]]'''
'''[[Basic Troubleshooting]]'''
If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling '''one at a time''' until the problem reappears. '''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.
'''chris'''
'''''Other Issues''''': ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
'''Update Java''': your ver. 1.6.0.~~red:17~~; current ver. 1.6.0.20 (important security update 04-15-2010)
(Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed.
'''NOTE:''' Java version 1.6.0.21 has been released. It is mainly an update for developers of Java applications and most users do not need to be concerned about downloading version 1.6.0.21. '''''At this time''''', the update option in existing installations of Java 1.6.0.20 are not updating to version 1.6.0.21; '''''at this time''''', it must be manually downloaded and installed. According to the Java release notes:
''"'''Bug Fixes'''''
''Java SE 6 Update 21 does not contain any additional fixes for security vulnerabilities to its previous release, Java SE 6 Update 20. Users who have Java SE 6 Update 20 have the latest security fixes and do not need to upgrade to this release to be current on security fixes."'' Source: http://java.sun.com/javase/6/webnotes/6u21.html
'''Install/Update Adobe Flash Player for Firefox (aka Shockwave Flash)''': your ver. 10.0 r~~red:45~~; current ver. 10.1 r53 ('''important security update 2010-06-10'''; see: http://www.adobe.com/support/security/bulletins/apsb10-14.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash Updating Flash]'''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
-exit Firefox (File > Exit)
-''In Windows,'' check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-''In Windows,'' double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash
-when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version of Flash. To install/update the IE ActiveX Adobe Flash Player, same instructions as above, except use IE to download the ActiveX Flash installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Flash ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]
'''Update Shockwave for Director (aka Shockwave Player)''': your ver. ~~red:10.1 (very old)~~; current ver. 11.5.7.609 (important security update released 2010-05-11; see http://www.adobe.com/support/security/bulletins/apsb10-12.html)
NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
SAVE the installer to your hard drive (Desktop is a good place so you can find it). When the download is complete, exit Firefox (File > Exit), locate and double-click in the installer you just downloaded, let the install complete.
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox#_Installing_Shockwave Installing Shockwave]'''
'''You '''~~red:'''MAY'''~~''' need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)''': your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
''You may be able to update from the Adobe Reader installed on your system'' instead of going to the Adobe site and downloading. Open the Adobe Reader installed on your system (''in Windows, Start > Program Files, find and click Adobe Reader to open''), click Help, click Check for Updates.
''If you go to the Adobe site to download the current Adobe Reader:''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~
-exit Firefox (File > Exit)
-In Windows: check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-In Windows: double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]

My music is on an external drive and is about 250GB. When I shut iTunes down it crashes and stops working. Windows has to close the program. What do I do?

I can't seem to get iTunes to shut down without crashing. After closing the program a window pops up that says "Saving iTunes Library..." and then immediately another window below it that says "iTunes has stopped working" and only gives me the option to close the program. I've uninstalled and reinstalled the program and that didn't work. What else can I try?

Exclude your antivirus software's real time scanner from the iTunes folder.
tt2

I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?

I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?

Hi Noel,
I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
You ask: "So why didn't you provide the same?"
It just didn't occur to me to do so.
My intent was to report that there was at least one other user encountering a similar problem. It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of their best known products to fail to run quite so completely after a clean install
I also see that I misreported the OS I'm running - its Windows 8.
If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
Perhaps the following from the event log:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process id: 0x1f48
Faulting application start time: 0x01cfca332430f3a7
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
Faulting package full name:
Faulting package-relative application ID:
The X230 has Intel HD 4000 graphics support built in to the processor. Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
- download the zip version of the generic driver from Intel
- use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver.

I have tried downloading Adobe Photoshop CC 2014 3 times now. It downloads fine. Then after I try to open it and it loads the screen but then a box pops up and says "Adobe Photoshop CC 2014 has stopped working" and then makes me close the program.

I need help please. Exactly what my title says. It makes me close the program whenever I join/try to get on Photoshop CC 2014 and says it has "stopped working."

Moving this discussion to the Photoshop General Discussion forum.

Photoshop CS4 crashes everytime I close the program

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