Photoshop CS5 "Help" function not working - Adobe Air error message?

Installed Photoshop CS5, and thought everything was working okay, but when I click on Photoshop Help, I get the error message "Adobe Air - This installation of this application is damaged. Try re-installing......" I have re-installed first Adobe Air, same problem and then uninstalled and re-installed Photoshop CS5, but the problem remains. When I first tried to use the Help function it tried to update something and for some reason this failed. I'm wondering if others have seen the same problem and know of a solution? Thanks, David.

Hello: there may be a configuration issue going on here. I have escalated this issue to our Help app engineering team. In the meanwhile, please try the following:
Uninstall the Adobe Help application: go to your Application folder > Adobe > Adobe Help (drag it to the Trash)
Delete the following directory:
USER NAME (home) > Library > Preferences > chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.
Empty the Trash
Manually update the application via this link: http://www.adobe.com/support/chc/
Select "Photoshop" in Step 1 and then click the Install badge in Step 2. Make sure to select "Open" (and not Save) in the installation dialog box to fully update the app.
Note: The previous instructions did not include deleting the old application or its preference file. This will help ensure that it is thoroughly updated.

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Date: Thu, 12 Apr 2012 17:10:46 -0600
From: [email protected]
To: [email protected]
Subject: Adobe Air error message when using PSE 10
    Re: Adobe Air error message when using PSE 10
    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Vetteski65 I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml for steps on how to resolve your difficulties. Please feel free to respond to this thread if you have any questions about the steps listed within the document. If you could also respond with the specific error message you receive it would be appreciated.
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4331328#4331328
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Message was edited by: Beholder003

function(){return A.apply(null,[this].concat($A(arguments)))}
c.pfaffenbichler wrote:
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Thx Michael

Hi,
We have successfully reproduced this issue at our end. Our team will be working on this.
-Tushar
Adobe AIR Team

After installation photoshop cs5 extended is not working properly

don't know what the problem is?

don't know what the problem is?
And neither do we. Sorry, you need to provide much more information - operating system, system specs, what is not working.
Mylenium

Photoshop Elements Stacking function not working

I have downloaded and installed Elements 12 and when I opened it I discovered that it would not stack a series of pictures - gave me an error message saying "create stack failed." Also when I tried to crop a pictures, it did not save it to the Catalog. It did save to the hard drvie but did not put it in the Catalog. I am wondering if this copy of the program has a bug in it?
M L Brown

Most probably that bug:
http://forums.adobe.com/thread/1328850
See the workarounds you can try.

Aperture help not working - getting JavaScript error message

My Aperture 3 has been having a lot of strange issues lately, most, but not all of which have been cleared up by holding down command + option while starting up and going through all three of the choices there.
One problem that remains is the inability to open the Help files. I keep getting the following message:
“The Help Library requires JavaScript.
If JavaScript is not enabled, you will not
be able to view all the content.”
Help works in all other applications, like Pages and Final Cut Pro. I don’t get JavaScript error messages in any other applications.
I’ve already done an erase and restore from a Time Machine backup, and an archive and install. I reinstalled Aperture, although not by using the Terminal command suggested in the kbase article # HT3805.
If I go the Terminal command route, will I lose all my projects, albums, and editing? What about Mobile Me galleries?
I have a guest user on the computer, and when I log on to that user and open Aperture, the Help Library works fine. So, I know the problem is in my user account somewhere, but I don’t know how to address it. Any ideas?

Welcome to the forums.
The fact that you have access to java in another user suggests that it is a local setting or preference.
In the applications folder/utilities there is an application Java Preferences, try resetting this and seeing if it works.
If not, try deleting the java preferences file in your users folder
systemHD/Users/user/Library/Preferences/com.apple.java.JavaPreferences.plist
relaunch the app Java Preferences which creates a new preferences file for you, then try Aperture again.
Let us know how this goes.
Tony

Photoshop CS5 "Help" function not working - Adobe Air error message?

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