Photoshop Element crashes on start up.
Hi all,
Hope you can enlighten me what i can do to solve the issue.
I have tried disk verification and repair and send to Apple for diagnose but still no answer to the problem.
Below is the log report.
Thank you.
Process: Adobe Photoshop Elements [229]
Path: /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements
Identifier: com.adobe.PhotoshopElements
Version: 9.0 (20100905.m.9093) (9)
Code Type: X86 (Native)
Parent Process: launchd [111]
Date/Time: 2011-07-21 10:17:50.663 +0800
OS Version: Mac OS X 10.6.8 (10K540)
Report Version: 6
Interval Since Last Report: 254107 sec
Crashes Since Last Report: 7
Per-App Interval Since Last Report: 87 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: AD99B3F1-1A61-48D7-8997-8375878151DD
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x94894613 CFStringGetCString + 131
1 AdobeCoolType 0x053a035e CTCleanup + 1071042
2 AdobeCoolType 0x053a657a CTCleanup + 1096158
3 AdobeCoolType 0x052ee341 CTCleanup + 341925
4 AdobeCoolType 0x052480d8 0x5240000 + 32984
5 AdobeCoolType 0x05351825 CTCleanup + 748681
6 AdobeCoolType 0x052fa330 CTCleanup + 391060
7 AdobeCoolType 0x052f8f15 CTCleanup + 385913
8 AdobeCoolType 0x0534fc92 CTCleanup + 741622
9 AdobeCoolType 0x05293799 0x5240000 + 341913
10 com.adobe.PhotoshopElements 0x015d0437 CoolType5aBasedFontAccess::WRGetFamilyList() + 71
11 WRServices 0x057b8b82 WRDefaultFontInfoImpl::BuildFromCurrentContext() + 144
12 com.adobe.PhotoshopElements 0x015ce79f WRInitialize() + 623
13 com.adobe.PhotoshopElements 0x015ccdb9 PSSLO::SLOInitialize(void* (*)(char const*, char const*, char const*)) + 41
14 com.adobe.PhotoshopElements 0x009f425a InitATE() + 28
15 com.adobe.PhotoshopElements 0x00a49b0d TTextParagraphPanel::TextRestoreState(cow_ptr<TActionDescriptor> const&, TextRestoreScope) + 17
16 com.adobe.PhotoshopElements 0x00a564ef UTextParagraphPalette::ReadPrefs(cow_ptr<TActionDescriptor> const&) + 53
17 com.adobe.PhotoshopElements 0x00a3e6ed UTextParagraphPalette::SetToDefaults() + 49
18 com.adobe.PhotoshopElements 0x006c46db CPrefsObject::DoReadPrefs(TReadStream*) + 367
19 com.adobe.PhotoshopElements 0x006c613e InitModules() + 6588
20 com.adobe.PhotoshopElements 0x007757e8 TPhotoshopApplication::IPhotoshopApplication() + 24
21 com.adobe.PhotoshopElements 0x0026f22e psmain(int, char**) + 1076
22 com.adobe.PhotoshopElements 0x0026f8a6 main + 24
23 com.adobe.PhotoshopElements 0x00003442 _start + 216 (cvtas_atof.c:1530)
24 com.adobe.PhotoshopElements 0x00003369 start + 41 (cvtas_get_scale.c:188)
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x92c1f382 kevent + 10
1 libSystem.B.dylib 0x92c1fa9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x92c1ef59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x92c1ecfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x92c1e781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x92c1e5c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x92bf8b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x92c266f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x92c6f05f pthread_cond_wait + 48
3 com.adobe.amt.services 0x0b101222 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0b0fa204 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x0b101288 C_AMTUISwitchSuppressUpdates + 16966
6 libSystem.B.dylib 0x92c26259 _pthread_start + 345
7 libSystem.B.dylib 0x92c260de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x92bf8b4e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x91f83942 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x27338aac ThreadFunction(void*) + 78
3 ...ple.CoreServices.CarbonCore 0x91f5154a PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x92c26259 _pthread_start + 345
5 libSystem.B.dylib 0x92c260de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x92c26aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x92c2675e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x92c283f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x91f8621e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x91f71b68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x91f6d533 MPWaitOnQueue + 250
6 AdobeACE 0x048946f1 0x485a000 + 239345
7 AdobeACE 0x048940ed 0x485a000 + 237805
8 ...ple.CoreServices.CarbonCore 0x91f5154a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x92c26259 _pthread_start + 345
10 libSystem.B.dylib 0x92c260de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x92c1e412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x92c1e9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x92c1e5c6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9489459e ecx: 0xa00978a4 edx: 0x00000007
edi: 0x08000100 esi: 0xbfffda2c ebp: 0xbfffda08 esp: 0xbfffd990
ss: 0x0000001f efl: 0x00010283 eip: 0x94894613 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x41b5000 - 0x41bbff7 org.twain.dsm 1.9.4 (1.9.4) <0EACA56D-A860-8A0B-EFA8-F217105D2457> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x41c2000 - 0x459c01f +com.adobe.linguistic.LinguisticManager 4.0.0 (7863) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
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0x485a000 - 0x496efff +AdobeACE ??? (???) <DD291A17-ECF4-FE20-5837-AC1F5BC76940> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x4991000 - 0x4d69ff7 +AdobeMPS ??? (???) <272DAEDE-FC7E-B412-7C97-CF47FF6BF242> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x4e98000 - 0x518dfe7 +AdobeAGM ??? (???) <2394D309-4268-368B-0ED1-DCFA8BF85220> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x5240000 - 0x552aff7 +AdobeCoolType ??? (???) <A9733E22-E553-846E-D3D0-CA7BAE915002> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x55ae000 - 0x55c8fff +AdobeBIB ??? (???) <9EEDE900-6B67-3A3C-D7F3-918E1722EAFC> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x55d1000 - 0x55f2ff7 +AdobeBIBUtils ??? (???) <D23AB3B7-054A-C93F-EEE5-773920DCCBE1> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x55fe000 - 0x5621ff6 +AdobeAXE8SharedExpat ??? (???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Share dExpat
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0x56ed000 - 0x570880f +libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
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0x578d000 - 0x581dfc3 +WRServices ??? (???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x599f000 - 0x59f6fff +aif_core ??? (???) <B4DCB439-E1EE-ABE3-BD12-2C42E980366B> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
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0x5a57000 - 0x5ad0fff +image_flow ??? (???) <498A857D-F8C6-F9E0-C92F-BC3EC8680ED0> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
0x5b36000 - 0x5b46fff +image_runtime ??? (???) <F379A952-2983-1E44-676D-BBD8259F131A> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
0x5b5b000 - 0x5d1affe +aif_ogl ??? (???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
0x5dcb000 - 0x5e9cfef +AdobeAXEDOMCore ??? (???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x5f4f000 - 0x600cfff +AdobeAXSLE ??? (???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAXSLE.framework/Versions/A/AdobeAXSLE
0x60b4000 - 0x60b8ffc +AdobeOperaMgr ??? (???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeOperaMgr.framework/Versions/A/AdobeOperaMgr
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0x6105000 - 0x6172fef +FileInfo ??? (???) <4A4C74F9-CA83-B174-F56D-F7671DC61389> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x618d000 - 0x61e5ff7 +AdobeXMP ??? (???) <81804842-72EB-80EC-0A9E-72368BC14C14> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x61f4000 - 0x6280fef +AdobeXMPFiles ??? (???) <03DDE52B-E9AB-EFDD-CA13-C8DF1DB345D0> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
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0x6542000 - 0x655dff9 +AdobePDFSettings ??? (???) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
0x6577000 - 0x65f4fff +AdobeOwlCanvas ??? (???) <7AA102E0-B244-9265-38B9-9831AE50388A> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
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0x775b000 - 0x77aeffb +com.adobe.headlights.LogSessionFramework ??? (2.0.1.011) <4F2BFF03-01D2-A07D-E5E2-7F88D4C2DEC4> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x77f6000 - 0x789bffb +FaceDetector ??? (???) <1275F007-B8A7-CA23-8F89-570E182FCBA8> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/FaceDetector.framework/Versions/A/FaceDetector
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0x7af5000 - 0x7b17ff7 +libtbb.dylib ??? (???) <AAA2AFA2-789A-41B8-D03D-C03861305060> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/libtbb.dylib
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0x1d81b000 - 0x1d81cff7 ATSHI.dylib ??? (???) <F06AB560-C2AF-09F6-7328-773E43CA2713> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/ATSHI.dylib
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0x40000000 - 0x400d1fe7 +AdobeJP2K ??? (???) <EF392886-5A95-6A96-C95D-43DA0322925C> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <749D24EE-54BD-D74B-D305-C13F5E6C95D8> /usr/lib/dyld
0x9003e000 - 0x9011efe7 com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
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0x980df000 - 0x980f3fe7 libbsm.0.dylib ??? (???) <B328FA0A-899C-4FC4-F2AC-2FDC08819CD2> /usr/lib/libbsm.0.dylib
0x98102000 - 0x98116ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <9F5CE4F7-D05C-8C14-4B76-E43D07A8A680> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x98411000 - 0x98846ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <4D2F47EF-BD32-1E3C-6A0A-438896ADE2BE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x989ae000 - 0x989aeff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x98a66000 - 0x98a66ff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x98a7d000 - 0x98a8fff7 com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x98b41000 - 0x98bedfe7 com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x98c19000 - 0x98c25ff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x98c26000 - 0x98c33ff7 com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x98c34000 - 0x98c95fe7 com.apple.CoreText 151.10 (???) <5C2DEFBE-D54B-4DC7-D456-9ED02880BE98> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x98c96000 - 0x98d61fef com.apple.CoreServices.OSServices 359 (359) <EC340F74-8192-C9DD-40B3-AE4E519A38D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x98d65000 - 0x98db2feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x98db3000 - 0x98ebfff7 libGLProgrammability.dylib ??? (???) <04D7E5C3-B0C3-054B-DF49-3B333DCDEE22> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
0x99e13000 - 0x99f15fe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <015563C4-81E2-8C8A-82AC-31B38D904A42> /usr/lib/libcrypto.0.9.8.dylib
0x99f16000 - 0x9a044fe7 com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <02CCC192-2AC9-73DF-4A40-0B3AF87B6372> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <8697CB9C-AC3B-301B-F1BD-382E30FA5642> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x058f (Alcor Micro, Corp.), 0x6254, 0x24100000 / 3
USB Device: FreeAgent GoFlex, 0x0bc2 (Seagate LLC), 0x5031, 0x24130000 / 5
USB Device: MP140 series, 0x04a9 (Canon Inc.), 0x172b, 0x24110000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000 / 2
USB Device: Microsoft® 2.4GHz Transceiver v8.0, 0x045e (Microsoft Corporation), 0x0745, 0x06400000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000 / 7
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000 / 2
You're in the wrong forum. Very few folks here are familiar with Ps Elements. This forum is for the full version of Photoshop.
There's a dedicated Photoshop Elements forum. Please post there.
Similar Messages
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Photoshop Elements crashed on my MAC and gave me the suggestion to go to Help, then Updates to correct the problem. When I do this the update starts and then tells me to close Elements to continue. I close Elements and continue then get this message - PLEASE CLOSE THE FOLLOWING APPLICATIONS TO CONTINUE - ElementsAutoAnalyzer AND ElementsOrganizerRevelAgent. I have no idea how to close these applications and therefore I am not able to get the updates.
Applications>Utilities>Activity Monitor and you can kill them there.
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Hi All
We have:
- Mac Book Pro (15" two and a half years old)
- OS X 10.6.8
- Photoshop Elements 4
It has all been working fine, then suddenly Photoshop Elements has started to crash. It will load up and if you leave it on the 'Welcome' screen with the 'Start From Scratch', 'Import from camera or scanner', 'Recent images' etc options, it is fine. Once you open an image or start a new one, it is ok for a short while but with in a minute or two it crashes. It doesn't crash when you specifically click on anything. It can crash with the image just on the screen and you not touching the laptop. It crashes straight out to 'Problem Report for Photoshop Elements'.
We are seeing no other applications having any problems.
The top of the crash report is as follows (if more of it is useful, please just ask - it is very long):
Process: Photoshop Elements 4.0 [166]
Path: /Applications/Adobe Photoshop Elements 4.0/Photoshop Elements 4.0.app/Contents/MacOS/Photoshop Elements 4.0
Identifier: com.adobe.Photoshop.Elements
Version: 4.0 (20060216.m.125) (4.0)
Code Type: PPC (Translated)
Parent Process: launchd [118]
Date/Time: 2011-11-02 17:28:08.046 +0000
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 1529 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 367 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 290A9765-9452-45BF-B06C-A2A8402ED9B6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000050e06b04
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0x8af0527f 0 + 2331005567
What I have tried:
- Removing the application
- Removing any preference files
- Reinstalling the application
- Removing any preference files for Opera (found this searching the forums..)
- Ran Disk Utility - Permissions and disk repair
- Ran the long/full hardware check off the OS X boot CD - no problems found
Any ideas please?
Thanks
She11Right, not had a chance to grab some one elses laptop and swap things, but I have done this..
This laptop has 2x 2GB sticks of RAM. It has 2 slots.
I put 1 stick in at a time in to each slot, so trying each stick of RAM on it's own in each of the 2 slots.
It crashed which ever stick was in which ever slot!
A mixture of the following 2 error variants appeared (both errors had with both sticks on their own):
Process: Photoshop Elements 4.0 [201]
Path: /Applications/Adobe Photoshop Elements 4.0/Photoshop Elements 4.0.app/Contents/MacOS/
Photoshop Elements 4.0
Identifier: com.adobe.Photoshop.Elements
Version: 4.0 (20060216.m.125) (4.0)
Code Type: PPC (Translated)
Parent Process: launchd [111]
Date/Time: 2011-11-15 14:36:27.668 +0000
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 81349 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 209 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: A098CB02-5B80-477D-A6BE-58809F0386E1
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000050a493cc
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.Photoshop.Elements 0xb80c5d10 0xb8000000 + 810256
1 com.adobe.Photoshop.Elements 0xb80c0037 0xb8000000 + 786487
2 com.adobe.Photoshop.Elements 0xb80dd8e8 0xb8000000 + 907496
3 com.adobe.Photoshop.Elements 0xb8145397 spin_lock_wrapper + 1791
4 com.adobe.Photoshop.Elements 0xb801ceb7 0xb8000000 + 118455
... and ...
Process: Photoshop Elements 4.0 [155]
Path: /Applications/Adobe Photoshop Elements 4.0/Photoshop Elements 4.0.app/Contents/MacOS/Photoshop Elements 4.0
Identifier: com.adobe.Photoshop.Elements
Version: 4.0 (20060216.m.125) (4.0)
Code Type: PPC (Translated)
Parent Process: launchd [104]
Date/Time: 2011-11-15 14:50:54.472 +0000
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 81988 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 479 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: A098CB02-5B80-477D-A6BE-58809F0386E1
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000050f9f8e4
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0x8ade422e 0 + 2329821742
Still think it's the memory? Can't be unless *both* of them are at fault surely? Then I really would expect more issues than just Photoshop Elements crashing?
Thanks for your help!
She11 -
Pls help - Photoshop Elements crashes when switching media types
Hello, I'm hoping someone can help. I just installed Photoshop Elements 7 and Premiere Elements 7 on a brand new HP Pavilion system running Vista, 9 GB of RAM. I then imported a catalog with ~18,000 photos and tags from Photoshop Elements v6 via backup from original system and restore to new HP system. Worked like a charm. Now I have the catalog open, and when I click on "View -> Media types -> anything else (Video, PDF, whatever)" irrespective of what I select, Photoshop Elements crashes. The error message states, "Adobe Photoshop Elements 7.0 (Organizer) has stopped working. A problem cause the program to stop working correctly. Windows will close the program and notify you if a solution is available." Note this also happens when I use Ctrl-1 or other shortcuts.
Has anyone else seen this? I literally powered up the HP today, and loaded Elements and Premiere today, so it's not likely due to old software (eg I did not install Photoshop Elements 6).
Thanks all!
EdPlease delete the folder C:\Documents and Settings\<username>\Application Data\Adobe\Elements Organizer\8.0\Organizer and relaunch to see if the problem vanishes.
~V -
My Photoshop Elements does not start any more. It gives response "Photoshop elements cannot start or continue because of missing file(s). Please reinstall." How do I get the installing file again (I bought it from Adobe via internet the first time december 2013?)
Did you download the Basic/Free version?
I also thought the Trial period was as long as you needed!?
What is your Warranty and Return Policy?
You get to use VueScan for as long as you want before you buy it, so we recommend you test it before you buy it to make sure it meets your needs.
All sales are final and there are no refunds.
Isn't this a bit harsh? Naah I actually prefer to solve problems, and if I offer refunds, people give up too easily. If I can't solve your problem after you send a few Problem Reports (see above), I'm happy to give a refund.
http://www.hamrick.com/sup.html#q -
Creative cloud photoshop keeps crashing at start up any ideas why?
creative cloud photoshop keeps crashing at start up any ideas why?
SOLUTION:
Navigate to
C:\Program Files\Adobe\Adobe Photoshop CC 2014
Locate sniffer.exe and rename it ~sniffer.exe
SOLVED
This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
Me: Correct
Adobe: Thank you for confirming the issue.
Adobe: I will be glad to help you with this.
Me: PS goes through initialization, then quits
Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
Adobe: Once you have it open, let me know .,
Me: Done
Adobe: Now please expand Windows Logs option and select Applications.
Me: Done
Adobe: You will get Notification on right as Error , Warning, Information
Adobe: Please check if you have any Error Notifications.
Me: Yes
Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
Adobe: If yes, please copy the information and paste on this chat.
Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
Adobe: Thank you for the information.
Me: It's an AMD HD 6700 display
Adobe: It seems there is an issue with your Graphic Card Drivers.
Me: Well, yes
Me: But only with PS CC, so the problem is with PS
Me: I've updated the drivers
Me: This seems to be a common problem
Adobe: Please click on Start Button and type Device Manager and open Device Manager
Adobe: Once you have Device manager open, let me know
Me: Done
Adobe: Now please expand Display Adaptor option and right click on AMD HD 6700 and Select Properties
Me: OK
Adobe: Then click on Drivers Tab
Adobe: Click on Disable
Adobe: Click on Okay
Adobe: Once you click on Okay, it will change your Screen resolution
Me: You bet it did!
Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
Me: Error not happening
Adobe: Are you able to launch Photoshop CC 2014?
Me: Yes
Adobe: It means, issue is with Graphic Card drivers.
Me: Yes, I knew that
Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
Me: SO... PS CC 2014 is incompatible with the AMD drivers?
Me: I've installed 4 versions already. I'm running the latest beta now
Adobe: Could you please provide me with Full name of the Graphic Card?
Me: AFAIK, PS CC2014 is the only program that causes this error
Me: AMD Radeon HD 6700
Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
Me: I did, and they blame Adobe
Adobe: Okay
Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
Adobe: We have checked with the error logs as well., it show Fault Module Name: atiocl64.dll
Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
Me: Again, I've done all of that
Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
Adobe: You can follow below link to know more about supported Graphic Cards.
Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
Me: Can we elevate this to the next level, please?
Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
Me: Yes.
Me: So PS CC 2014 will not work with this card?
Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
Me: So PS CC 2014 will not work with this card?
Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
Adobe: However you have issue with Graphic card drivers.
Me: No, Adobe has an issue. And I have an issue with Adobe.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Me: And I'm not the first person to report it, either
<long pause>
Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
Adobe: Locate sniffer folder and rename it ~sniffer.
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Before that, please re-enable your Graphic Drivers as well.
Adobe: Once you done that, let me know.
Me: No such folder. sniffer.exe is present, however
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Please rename sniffer.exe to ~sniffer.exe
Me: Done
Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
Me: Yes
Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
Me: No error. Program loads and runs.
Adobe: Please close and re-run the product and check,
Adobe: * I mean, close and re-launch
Me: No error. Program loads and runs.
Adobe: Okay
Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
Adobe: You can keep it renamed and use the product.
Me: What does sniffer.exe do and can I run PS CC 2014 without it?
Adobe: You will be able to use the product without any issue.
Me: I'm sorry that I had to push you for a solution
Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
Me: As of yesterday, they did not
Adobe: I am sorry for the Inconvenience.
Adobe: Is there anything else I can help you with?
Me: No, thank you. Hopefully, the problem is resolved.
Adobe: You will be able to use the product, if any issue contact us back, we will check and help you accordingly
Adobe: You are most welcome.
Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Adobe: Thank you for contacting Adobe. Good Bye. -
When I open Photoshop Elements 12 it starts to load and then never open the workspace then will not load at all unless I reboot. ?
When I open Photoshop Elements 12 it starts to load and then never open the workspace then will not load at all unless I reboot. ?
-
Photoshop Elements crash when I want to send a photo-email
Hello, when I want to send photo-email then photoshop elements crash. What can I do?
Hi,
Which operating system are you running on?
Which version of Photoshop Elements are you using?
If you are on a Windows system, use Windows Explorer to locate the actual organizer - should be somewhere like this
"C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe"
If you are on a 32 bit system, omit the (x86) part.
Right click on that file and choose "Run as Administrator" - then try the email.
You need only do this once, you should be able to load normally after that.
If you still have problems please gives us details of which step it fails at.
Brian -
Cannot find photoshop elements 8 to start download. what next
cannot find photoshop elements 8 to start download. what next
my serial says it does;t work with Version 9… so it must be for version 8, which I cannot locate to download.
what do I do now ????You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 8: http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.h tml
As far as version 9 goes, if you never purchased it you shouldn't expect to be able to use it. If you check your Adobe account online you might be able to find whatever version you purchased identified there. -
Photoshop Elements Help | Getting started tutorials
This question was posted in response to the following article: http://helpx.adobe.com/photoshop-elements/topics/getting-started-tutorials.html
Do you mean photo mkail or attachments? I’ve found it usually works best with web mail via Adobe after obtaining verification. I know some email services block bulk email completely and I’ve only tested it with Gmail which works fine. Should also work with other web mail e.g. Yahoo and Hotmail. Before you start it will help to check your internet security settings. If they are set to High, reduce the settings to Medium temporarily. Then follow these instructions.
1. Log in to your mail provider on the web and add the following email to your address/contacts book.
[email protected]
2. Open Organizer and on the menu click:
Edit >> Preferences >> Sharing
3. Choose Adobe Email Service from the client dropdown menu.
4. Add your name and email address to the fields provided and click OK
5. Test the system (first use only) by selecting a photo in organizer and choosing Share >> Photo Mail then click Next (Mac users should use attachments)
6. Choose a contact then click Next
7. Click Next Step, then click Next - the sender verification dialog will open.
8. Check you have spelt your email address correctly and hit the Resend E-Mail button.
9. Go to your inbox (also check spam) and when the Adobe mailer message is received copy (Ctrl+C) the long verification code.
10. Return to the verification dialog and paste it (Ctrl+V) into the Sender verification field and click OK. Wait for validation confirmation then click OK to continue -
Adobe Photoshop Elements crashes before it starts.
A few days ago, I tried to open up Photoshop Elements 7, and... nothing. My cursor showed that it was loading, but then it stopped. No window opened, nothing. So I went to a picture and tried opening it with Photoshop. The loading window popped up and then another window which "Adobe Photoshop Elements (Editor) has stopped working" and "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Other than that, I have nothing. I've tried multiple solutions suggested online, but nothing has worked. Before someone suggests the ctrl+alt+shift click editor at the welcome window, I cannot do that. It's impossible because the welcome window never appears.
I really need this program to do artwork for posters and such, and I'm rapidly approaching my deadline.Before someone suggests the ctrl+alt+shift click editor at the welcome window, I cannot do that. It's impossible because the welcome window never appears.
Go into the program files and find the exe file and start it from there with the keystrokes. -
Photoshop Elements does not start
Hello,
I bought and installed Photoshop Elements a view month ago and it worked fine. Yesterday I wanted to edit a photo, but it was not possible to do any changes to the photo, because the program crashed every time I tried. So I reinstalled the program and now it doesn't even start anymore. If I start it over the select screen (Organizer/Editor) it says "Photoshop Elements funtkioniert nicht mehr, es wird nach einer Lösung gesucht" and if I start the editor directly I get an error message: PhotoshopElementsEditor.exe - Einsprungpunkt nicht gefunden. Der Prozedureinsprungpunkt "__crtCreateSymbolicLinkW" wurde in der DLL "MSVCR110.dll" nicht gefunden. Does anyone have a solution to this problem?After a view days of searching a found a solution: I installed the MS Visual C++ Reditributable für Visual Studio 2012 Update 4 (both 32 bit and 64 bit) and now Photoshop Elements runs without any problems.
-
Photoshop Elements 9 wont start
Hi
I've successfully been using Photoshop Elements 7 for some time now, but have recently downloaded a trial version of Photoshop Elements 9 (PSE9). The installation was successfull - no errors. When I started PSE9, the welcome screen started fine, I selected the organiser. The familiar organiser started - then before it completed its load, it crashed and returned me to the Windows desktop.
Looking through the forums, the advice was to ensure underlying software (Apple, Mircosoft etc ) is OK....done that, still would not start. Have also de-installed PSE7 and Premier Elements 7, cleaned the register, renamed the PSA file......still nothing - the organiser wont start.
Finally, I've started the editor - that works fine.....however, the organiser still wont start from the editor.
Help appreciated
GrahamStart PSE to get to the Welcome screen. Hold down the Ctrl, Alt, and Shift keys and click Organize. Keep holding down the keys until you see the Catalog window. Select your catalog and click Repair. Select “repair anyway” even if PSE doesn’t find problems.
Then for good measure, click Optimize. (The documentation says that Optimize merely optimizes the performance of your catalog, but some people have reported that it also enabled catalog conversion to proceed after they initially encountered errors.)
If repairing the catalog doesn’t help, repeat the steps above, but instead of clicking Repair, click New to create a new test catalog.
If you’re able to import photos into the new catalog and the Organizer works correctly, then there’s likely something about the old catalog that is corrupted in some other way.
try and let me know your comments.
Thanks,
Garry -
Photoshop elements crashing. Even after complete removal and re-installation
In the middle of a project Photoshop Elements Organizer (Photoshop Elements 13) began crashing. I uninstalled the program, rebooted the computer and re-installed a new download. Still the crashing continues. I am running Win 8.1 64-bit. Here is a picture of the error message
Thanks, Your link took me right to it. Baisley 944
Date: Mon, 11 Jun 2012 21:17:48 -0600
From: [email protected]
To: [email protected]
Subject: Photoshop Elements 10 won't complete installation and won't uninstall.
Re: Photoshop Elements 10 won't complete installation and won't uninstall.
created by photodrawken in Photoshop Elements - View the full discussion
For some reason, my link to the MS FixIt Center didn't appear in my message:http://support.microsoft.com/fixit/ Ken
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Start a new discussion in Photoshop Elements by email or at Adobe Forums
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Premiere Elements crashing upon start up
I have transferred my application of Premiere Elements 11 to my new iMac OS 10.9.2 but it will not open up. It starts the process but then it crashes every time. What can I try?
islantweet
Lots of just in case questions...
a. When your older iMac fried, did it trap your Premiere Elements 11 in it so that you could not deactivate it and uninstall it? Adobe allows for the same purchased serial number to be on no more of two of your computers. If this is the case, Adobe should be able to help you clear your account so that you do not have an activated program trapped on an unusable computer. If this applies to you, contact Adobe via its Adobe Chat on the topic of "Serial Numbers Issues or Activating My Product". Click on the following link and, when it opens, click on "Still Need Help? Contact Us." to bring up the Adobe Chat to work on the topic.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=serial-number-issues-o r-activating-my-product
b. Why are do describing these transfer paths for the Premiere Elements 11 Mac installation on the new computer? Did you purchase Premiere Elements 11 in boxed packaging so that you have a Mac installation disc or did you purchase Mac installation files from a download from Amazon? If you have a purchased serial number for Premiere Elements 11 Mac, you can install from tryout files from the following web site and then insert your purchased serial number in them.
The key to success for this route is to read very carefully the "Note: Very Important Instructions" on that web page so that you do not receive an Access Denied message.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
More later.
Thanks.
ATR
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