Photosmart C4180 does not pick up 10x15 photopaper from the photo paper cassette

What can I do to get the printer to pick up 10x15 photo paper from the photo paper cassette? It wil only print when feeding one piece of photo paper at a time. This is tedious and annoying. No problems with ordinary paper.

Hello Mr. Wilks,
I am sorry to read about the issue you are having with your new Photosmart 6520 not picking up 4x6 paper. I understand you have cleaned the rollers and that did not resolve the problem. I have researched this and have found a couple of documents that I recommend you look at to ensure all of the print settings are correct when printing on a 4x6 or any other size you wish to print on.
I am unsure if you have a Windows or a Mac computer, therefore I will post 2 different links for you to look at depending on which operating system you have.
Here is the document for troubleshooting on Windows: Printing Photos Saved on Your Windows Computer
Here is the document for troubleshooting on a Mac: Print Photos Saved on Your Computer (Mac)
I really hope this helps you, feel free to respond if there is anything else I can help with!
Regards,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Photosmart C4180 does not pick up 10x15 photopaper from the photo paper cassette

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