Photosmart Plus 210A - Locking up/Freezing

Bought the photosmart plus 210a yesterday and set it up no problem. Today It keeps freezing/locking up and the only way to reset it is to pull out the power cord.
Apps refuse to upload to it also and yes it does connect to the web successfully. If I choose and add the app on the web page when I go into apps on the printer the added apps do not appear, if refreshed on the webpage the apps disappear from the webpage. This only happens after I go into apps on the printer and the printer connects to the website.

Received a HP Photosmart Plus 210A the first of Jan. I got it set up and it worked great but I went to use it a few hours later and it was locked up and I had to remove the power cord to get it to work again. Received a message not to upplug the printer but to use the power button which was locked up to shut it off. After we went through this drill a couple of times I called HP Support. The technician had me upplug it to get it working then turn off the engergy saver. Of course after the power cord was removed it worked ok. It wasn't long and it was locked up again, called again and when through some testing, including removing the plug from the power strip and plugging it in the wall outlet. Again after being upplugged it worked. Locked up after a short time. Called for the third time and they shipped a new unit and I returned the defective one.
Received the new printer and got it set up used it for a day and then it locked up again. Unplugged the printer and it was working again. It is becoming obvious that there is a real problem with this printer that HP refuses to address.
At this point I would not recommend this printer.

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Hp photosmart plus driver no longer working

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Fattyz

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HI
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Hi,
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BH
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[?1034h
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Enter a location description for this printer (q=quit) ?pool-room
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Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

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I have the same printer but my problem stems from installing a new router. I went through the exact same steps that you did and the HP Installer crashed on me 5 different times at the exact same spot. I called HP and got through to them and after 15 minutes he informed me that this particulart printer is no longer "supported" and software is not available. I told him that I downloaded the update that was available today. He was no help whatsoever. I also can print via USB but that is not at all what I want. The downside of this printer anyways is that it is not Airprint compatible. So, its either reinstall the old router or buy a new printer. This *****!

Photosmart Plus 210A - Locking up/Freezing

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