Ping time over 1500ms, what can I do?
Hi All,
I have been with BT for years and just moved house. Because I was happy with the previous service and broadband performance I got BT to move my broadband over.
It has been a week of being connected now so the settling in period is over, I have the same equipment as my old house but now although the router states it is connected by DSL at 6600kbps the ping times are almost always over 1000ms and frequently over 1500ms. Downloads are very slow 15-30kb/s and I can't use any program which needs fast response times. occasionally the ping drops to 40ms for about 30 secs and everything seems fine but then just goes back to being slow again.
Anyone have any ideas?
Solved!
Go to Solution.
OK thanks everyone for your replies. Here are some details, I have tried multiple attached PCs with wireless and direct ethernet connections:
PC - Recent install and clean as a whistle
windows 7 x64
8GB Ram
Core i7
MacBook Pro - thought it would be good to check it was not a windows problem.
Core i5
Snow Leopard
both are giving these kind of ping times for the gateway that my modem is linking to:
Reply from 217.47.110.58: bytes=32 time=1110ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1154ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1303ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1279ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1272ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1094ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1317ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1310ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1297ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1355ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1309ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1445ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1272ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1228ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1304ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1299ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1301ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1306ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1443ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1110ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1154ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1303ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1279ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1272ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1094ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1317ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1310ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1297ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1355ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1309ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1445ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1272ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1228ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1304ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1299ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1301ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1306ms TTL=126
Reply from 217.47.110.58: bytes=32 time=1443ms TTL=126
I have tried pinging the gateway from the hub using the linksys diagnostic page and get the same.
Every so often (about every hour) the connection (not the DSL) then drops and after it reconnects for a few moments the ping goes to aroun d 40ms. but the moment you try to download a web page etc the ping goes straight back to over 1000ms
It feels to me like a fault in the router at the exchange?
Thanks for anything anyone can add.
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