Pixma MG6320 Where is the print head release?

‎09-06-2014 01:12 PM
My Pixma MG6320 was replaced by Cannon by mail without a printer head while under warranty with problems with the print head and I am supposed to use the head from my old printer (the one with the print head problems). They can't send me a replacement with a new head? The access door is inadequate to perform this operation and there is no hint on the generic instructions, that apply to many different models, where the head release lever is. I see that there are two brass clips way at the back of the assembly that seem to be holding the head in place.
How hard would it be for a huge corporation like this to provide instructions applicable to the exact product you purchased instead of these generic instructions that leave out so much you need to know; in able to do what they seem to expect of you. Give me a break! Don't they sell thousands of each different model. Shows how important my time and peace of mind is to the manufacturer. Online "how to" help also does not show the majic release lever. Also, it is the weekend and telephone help is not available.

Hi bettytillery,
On very rare occasions, like a print head error condition or poor print quality issues, it may be necessary to reseat or remove the print head from one printer to install it into another. Follow these steps to remove the print head:
Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
Lift the operation panel open until it stops. The print head holder will move to ink tank replacement position.
Push the tab (A) on an ink tank and lift it out of the printer.
Remove the rest of the ink tanks from the holder.
After all the ink tanks have been removed from the holder, press and hold the Stop button for two seconds (or longer) until the print head carriage moves to the replacement position and then release the button. The carriage will move to the right and then return almost centered with the front opening.
Open the the inner cover (B) and push it down all the way to the bottom.
Pull the Head Set Lever towards the front of the machine. You may find resistance when the bottom of the Head Set Lever hits the back of the front edge. The Head Set Lever will move forward as it slides above that front edge.
Use your finger tips to grab the top of the center tab and pull out the print head. You will notice the front of the print head will drop face down as you pull it out of the machine.
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I just did this to a HP Photosmart 8250 which is in the 8000 series range. I assume they are similar. I was an appliance repair man and have done a lot of other tings in my life, so I decided to take a shot at repairing my 8250 rather than junk it. For 3 Years it was great, only one paper jam, and fast great photos, so I didn't want to give up on it. HP will not repair printers for us, I think because it is too labor intensive, and they can sell a new one for what it would cost.
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Taking one of these apart and putting it back together is like a Chinese puzzle, so its appropriate that they are made in China. Most of the parts inside can be easily damaged if you are not careful. The covers have very clever ideas to their design and how they snap in place. Take your time with the covers and use small tools.
Getting it back in working condition is another matter. There is a 6 circuit pump and more than a few feet of tubing. I had the side covers off while I tested it and this pump seems to work in both directions. This pump is inside the left side cover. There is another motor with a timing wheel of some kind that stops and starts in both directions at the same time the printhead carriage is whipping back and forth printing. There are other motors also. These things are ingenious. It is surprising that I bought it for less than $100 on sale. It looks like a $1000 piece of equipment inside.
It would probably be a good idea to not remove the left side cover, but if you do, be very careful around the clear timing wheel. it looks delicate. Below is from an email I sent to a friend and I am revising it to make sense. Remember this is something that really requires training to do this, but I see people today that have the guts to tackle all sorts of projects, so for what its worth, and you asked.
Under the right side cover is a motherboard, with a bunch of cables plugged into it, small, larger and even ribbon cables. I found it necessary to remove the motherboard. I had a bit of experience working on Canon printers and I would also suggest you take digital pictures as you go so you can view them on your PC. I am also going through this because I don't like being told we can get anything repaired correctly today, its ridiculous that these printers have become just more throwaways. If you want to do this, as a guide, I must have spent 8 to 10 hours doing this, but now I could do it again in 2, that is the learning process.
Once you get the top off the printer, you will see the printhead carriage. The carriage will be to the right side. The printhead is retained by two screws at the front, (take pictures) a spring clip at the rear and two screws that hold a plastic cover over the six ink hoses that plug into the printhead, its a manifold strip affair. You have to unplug the manifold to remove the printhead, but now I am not 100% sure its necessary to remove the printhead? The ink gunk you will see after you move the printhead to the left is no doubt most of the problem.
Probably after the hot water treatment as described below, the built in printhead cleaner will be able to resume cleaning the printhead, after the hot water cleans the gunk from IT.
I removed the printhead like I say below, but first do this. Under the printhead there is a little carriage with a patch of foam rubber that cleans the print head nozzles.This little device works back and forth while cleaning, but while it is parked, with the printer off, it is forward and you won't be able to move the printhead. Use a flashlight to be sure and you will see how to push the cleaner carriage to the rear and then move the printhead carriage to the left. THEN, you will see the gunky ink mess that has accumulated. This gunky mess I think is the main problem. There are also some felt pads below the cleaning device to absorb some of the ink gunk. I don't know how the HP techs do this, but I used the hot water method below, I had nothing to lose. I would move the printhead first and then you can decide about removing it. I would make sure not to get any of the electronics wet and why I removed the motherboard and why I say take photos. Its hard enough to remember where the different screws alone go, when you are doing this. It can be done, mine is working, even if not perfectly, YET. You need to be very careful with your fingers, because it is hard to find space to hold onto the printer and whay it might be a good idea to not remove the left side.
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----- Original Message -----

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