Plain text in email

I have someone that sends me email from her iPad. Recently I received one that had blank space at the top (I use Outlook 2010 on PC). I looked at the message in OWA and the text was there. I found out if I start to reply to the message and change the format to plain text, then the text appears.
I am wondering if there is a way for her to setup her ipad mail to send in plain text in the first place.
Thanks.
Jane

for replies and forwards, the default is already "plain text".
For new emails, you can each time open the overflow menu and select "Plain Text format".
If you want a permanent configuration, you can check the options in the webmail of your email provider.
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