Planning server goes down when I try to delete a member in Planning Web

Hi,
Planning server goes down when I try to delete a member in Planning Web. I am using Hyperion Planning 4 with Tomcat 4.1.30 and Windows Server 2003.
I am not sure whats happening. This is the exception log I am looking at:
2009-07-24 18:19:22 ApplicationDispatcher[HyperionPlanning] Servlet.service() for servlet jsp threw exception
javax.servlet.ServletException
     at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:249)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
     at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:432)
     at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:356)
     at org.apache.catalina.valves.ErrorDispatcherValve.custom(ErrorDispatcherValve.java:420)
     at org.apache.catalina.valves.ErrorDispatcherValve.status(ErrorDispatcherValve.java:327)
     at org.apache.catalina.valves.ErrorDispatcherValve.throwable(ErrorDispatcherValve.java:277)
     at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:179)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:163)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
     at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:199)
     at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:828)
     at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:700)
     at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:584)
     at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
     at java.lang.Thread.run(Thread.java:534)
----- Root Cause -----
java.lang.OutOfMemoryError
2009-07-24 18:19:22 ErrorDispatcherValve[localhost]: Exception Processing ErrorPage[errorCode=500, location=/Error.jsp]
javax.servlet.ServletException
     at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:249)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
     at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:432)
     at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:356)
     at org.apache.catalina.valves.ErrorDispatcherValve.custom(ErrorDispatcherValve.java:420)
     at org.apache.catalina.valves.ErrorDispatcherValve.status(ErrorDispatcherValve.java:327)
     at org.apache.catalina.valves.ErrorDispatcherValve.throwable(ErrorDispatcherValve.java:277)
     at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:179)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:163)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
     at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
     at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
     at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
     at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:199)
     at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:828)
     at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:700)
     at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:584)
     at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
     at java.lang.Thread.run(Thread.java:534)
----- Root Cause -----
java.lang.OutOfMemoryError
Please do help me........ how to resolve this.
Thanks.

Hi,
You could try increasing the java heap size, though sometimes an issue can occur if you are trying to delete a member when a workflow process has started, do you have one running?
Cheers
John
http://john-goodwin.blogspot.com/

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