Platform swap? Deactivated product on old platform, now what???

I had an open case that was "automatically closed" I was told to simply deactivate my product on my old platform, I did... and now, I simply don't know what else to do? Did my case have to be open? I am so lost. Someone, please help. Trying to platform swap from Windows to Mac...

The details for a swap are here:
Order product | Platform, language swap
It's only for Photoshop CS6 or if you have CS5, you can cross upgrade for $200.
A windows serial number won't work on a Mac, so the swap would include a Mac serial number.
If the case was closed they should have issued a Mac s/n. If they did, you have to speak to the contact in the Help doc.
Since I am a customer like yourself, I have no authority to do this.
Gene

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Here is some bad luck.
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I tried to create my old email address again, but funny enough it told me that specific email address was already taken....

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100112)

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Resetting by holding the sleep and home button for about 10sec, until the Apple logo comes back again?
Connecting in recovery mode? iOS: Unable to update or restore
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if you need to deactivate, contact adobe support
https://helpx.adobe.com/contact.html
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

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See Recover your iTunes library from your iPod or iOS device.
tt2

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I changed companies and had icloud with my old company - now i want to just use my personal id and can't change any icloud info to match my personal ipad id - i can't delete the icloud without the old company id and password which is not available to me

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Can anyone help me find my old library now that I appear to have deleted it or overwritten it accidentally? I'm always asked if I want to update when I put in my i-pod and have to do that before I can open my library so I think it was this action.

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See your other thread...
tt2

Java platform independent.what is a platform?

This question has been haunting me for a long time.
When we say Java is platform independent,what does the term platform
indicate?
I think it is Processor+Operating System.
But people talk only of Operating System as platform.
A processor has its own instruction set that is different from that of other processors.An executable code on one processor doesn't run on another processor,whatever may be the operating system.
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If only Operating System is Considered as platform,what happens to the underlying processor?

<troll style="flamesuit: on;">Java is not plateform inderpendent, java runs on one plateform, the Java Platform.</troll>
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Platform swap? Deactivated product on old platform, now what???

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