Playbook email account set up problem

I just got a PB 16GB yesterday and got it set up fine with OS2, connected with BB Bridge - all was well. I set up an email account this morning then decided I wanted a different one so deleted the account. But now when I tap on Add an Account and select email, the only option the PB is giving me is to sign into an existing account - which of course no longer exists, so gives me an error message. I don't really want to factory reset unless absolutely necessary. Can anyone please help? Thanks in anticipation.
Solved!
Go to Solution.

Hi, it means existing on the web, not existing on Playbook.  just type in the address and password and follow the instructions as before.
Bear in mind hotmail / livemail accounts have a temporary problem with servers.
If you have more than one email account I recommend only one syncs email, calendar and contacts and all wthe others sync email only. Use push where available. 

Similar Messages

  • Email account set up problem

    Hello,
    Just setting up my new imac & I've been trying to set up email accounts in Mac Mail for 3 other user accounts. My broadband provider in the UK (BT) provided us with 4 '@btinternet.com' Email accounts. After I installed broadband I was taken through an automatic process in Mac Mail which allowed me to easily to set up my Email account (it's working fine). However, I'm having trouble with the other accounts. When I open Mac Mail in one of the other user accounts I'm taken through the 'New Account' process. First it asked me for a/c type (pop, imap etc) & I'm guessing it's pop. Then it asked me for the 'Incoming mail server'. I'm not really sure what this is but I tried '@btinternet.com' 'btinternet.com' & even the full email address. It couldn't connect to any of them.
    Can someone please advise how I set these accounts up as I haven't got a clue & I'm pretty computer illiterate as this is our first home computer.

    Dave,
    In the user account that works correctly, open, Mail > Preferences > Accounts tab. The account type is under the account name. Write down what's in the box next to Incoming Mail Server: . Note the format in the box next to User Name: - and whether it is just the user name, a full email address, or some other format. Click the Server Settings button. Write down what's in the box next to Outgoing Mail Server: . Note down the port number and, if any authentication is used, what type it is.
    Now open one of the other user accounts and use your notes to configure that person's mail.
    -Wayne

  • Problems with POP email accounts set up on iPad air why can't I send emails?

    I have an Ipad Air and am having problems with POP email account set up.
    I can receive emails however I cannot reply or create a new email and send it.
    Is there something I need to fix in Outgoing settings? these are the same as on my MacPro using same ISP provider Optus the only difference is that the Ipad has a prepaid sim card - however still with Optus.
    Could someone help please? Thank you

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Using a POP account with multiple devices
    http://support.apple.com/kb/ht3228
    iOS: Adding an email account
    http://support.apple.com/kb/HT4810
    iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
    http://support.apple.com/kb/ht1694
    iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
    http://support.apple.com/kb/TS1944
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    How to Delete Email on the iPad
    http://ipad.about.com/od/iPad_Guide/ss/How-To-Delete-Email-On-The-Ipad.htm
    How to Mass Delete Emails from iPhone and iPad Inbox (with video)
    http://suiteminute.com/how-to-mass-delete-emails-from-iphone-and-ipad-inbox/
    How to Sync Contacts with Your iPad Using iTunes
    http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iCloud: Create a group and add contacts to it
    http://support.apple.com/kb/PH2667
    eMail Groups - You can use a third party app that many users recommend.
    MailShot -  https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
    Group Email  -  https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • HT1692 Have recently installed itunes and outlook on a new computer.  Have multiple email accounts set up in Outlook tho only use contacts and calendar in relation to one of these. Cannot sync itunes with the correct contacts and calendars, Help!

    My new computer is 64-bit running Windows 7 pro, SP1 and Microsoft Office 2010 Pro Plus 32-bit
    My phone is a 4S runing iOS 6.1.3
    Very frustrated now that I have recently installed itunes and outlook on this new computer.  Everything worked perfectly ok on my laptop which was also 64-bit Windows 7 and running 32-bit Microsoft Office 2010 Pro.  I have multiple email accounts set up in Outlook tho only use contacts and calendar in relation to one of these. Cannot sync itunes with the correct contacts and calendars, when I sync the calendar and contacts are empty.  Not sure if there is any way to point itunes to particular address books and calendars.
    I have installed and uninstalled itunes 3 times and thank goodness have a backup
    Can anyone help please?
    thanks in anticipation

    I had my home computer set up to sync to work's Exchange server. It worked well, but I didn't like seeing work email messages and other programs trying to sync with my default Outlook folder, which was then the Exchange (& work related) .ost file. I know there are various ways to manage those problems using filters, view, subfolders, etc., but it was a hassle for me. I think it could work well for many other folks.
    For now, I have published my work calendar and subscribed to that calendar on my home computer. So I have view only access to my calendar on my home computer (and I can add/edit calendar items on my iPad (or Outlook Web Access) when away from work). This is not quite what I wanted, but it may work.
    It almost makes me long for the days when I used my Windows Mobile Treo to sync back and forth between exchange at work and outlook at home (but had many sync conflicts as a result).

  • I just got my Ipad2 and have my email accounts set up.  When I go to the folder icon at the top of the page and click on Sent Items they disappear to somewhere.  How do you look at your sent items?

    I just got my Ipad2 and have my email accounts set up.  I have sent messages but when I go to the folder icon at the top right of the page and tap on SENT emails it makes the inbox email on the screen disappear.  How do you check your sent emails?  Thanks for your help.

    You can send over WiFi, but it sounds as if you need to setup your Gmail account, or did you do this already?

  • I have an iPad with IMAP email accounts set up but I can find no "inbox, drafts, trash" folders anywhere, either on my ipad or desktop Mac.  How can I set them up?  They do not show on my MacMail preferences either and I can find no way to add them.

    I have an iPad with IMAP email accounts set up but can find no "inbox, drafts, trash" folders for each email account anywhere on my iPad or in Mac Mail.   How can I set them up? I can't find anyway to set them up anywhere.  Thanks

    Hello blu monkey,
    I found some resources that I think might help with the visibility of your IMAP email folders on your iPad and Mac.
    On your iPad, you may need to follow the steps in this article to make sure your folders are visible:
    iOS: If IMAP Mail folders are not visible
    http://support.apple.com/kb/HT1393
    On your Mac, I am not sure if you have the sidebar enabled, but you can enable it using the steps in the article below.  When this is showing, you should see your email account listed near the bottom with a triangle next to it.  When the triangle is pointing down, it should show your folders:
    Mail (Mountain Lion): Show or hide the sidebar
    http://support.apple.com/kb/PH11763
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • TS3276 I have two email accounts set up on Mail.  One shows the unread messages and the other one doesn't... how can I get it to show both account's unread messages?

    I have two email accounts set up on my Mail application.  Both pull in and send just fine but ever since I upgrade the exchange sever and re-setup the account It won't show the unread (number) to the right of the inbox?  The other one shows up just fine.  Any clues would be great!  Thank you.

    Hi Rochdr,
    You can use the following article to help you address this issue with your mail account in OS X:
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/kb/ts3276
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • I have a tiscali email account set up on my iPhone it receives emails but will not send - any one had the same issue ?

    I have a tiscali email account set up on my iPhone it receives emails but will not send - any one had the same issue ?

    Of course you can't it is a generic document for use worldwide on every carrier mail service
    The link will tell you how to set up with the info you will have received from TalkTalk when they installed your broadband
    You just add that info for SMTP settings
    in iPhone
    settings>>>>mail contacts a7 calendars>>>chose relevant service (tiscali or TT which ever it is called >>>outgoing mail server
    all as decribed in the above document
    now read the doc again and follow the instructions once you have established the correct settings from your
    TT documentation

  • One of my blackberry playbook email accounts quit working and I have done everything in my power to get it back up and going to no avail. I finally deleted it and tried to put it back on. Forget that. What is up with this? I have had playbook from the sta

    now i am really frustrated with it. Every single update has robbed me of battery power which began with about 8-10 hours of usage and now I am lucky if I get 2 hours. It isn't the battery. It has something to do with the updates to the OS. It was fine until the first one and it has only gotten worse each time. I have had three email accounts on here since they started with the message app and now it has gone crazy. It gives me a server error message each time. I put in the same settings for it as the ones on my laptop to no avail. I am ready to scream. I have worked for days trying to get this email account back on my BB playbook, NOT!  And also I want another reader on here. Kobo is great, but I would love to have another option as well. I tried to put some pdf books on it a few days ago and they wouldn't show up when I put them on. Some did and some didn't. I am so frustrated with playbook. I have loved it till the last 2 weeks. Now, I am extremely frustrated to say the least. Well I have been upset about the battery thing almost from the get go. Can anyone help with the email thing. My email is a bellsouth account. I have 2 yahoo accounts on it and they seem to be fine, but afraid to take them off and re-put them all back on lest they should do the same thing.

    There is nothing wrong with the OS update.
    Delete ALL your email accounts.
    Restart Playbook
    Put the accounts back and ensure they are all set with PUSH ON.  Manual (push off) will burn battery.
    Similarly delete your wifi connections and add back when required. 
    Turn off wifi is not connected to wifi. 
    Any "hunting for connection" in email or wifi will burn up battery.

  • Cannot get my Office365 email account set up

    I have an email account on Microsoft Office 365 (portal.microsoft.com), and I use Vodafone.  I have managed to associate this email address with my Blackberry ID.   When I try to add the same email address to my device I enter the email password, and after "Processing, please wait ..." appears for about one minute I get the message "Your device had a problem connecting to the server".  Any advice?
    Solved!
    Go to Solution.

    Thanks for trying to help.  I don't know whether I could have solved this on my own.  I got in touch with our software support company who talked me through the set-up.  First I had to download an app called "Enterprise Activation" and run that, then enter details of my email account including a password I wouldn't have known. It seems to be working now.

  • How do i get my icloud email account set up in mail on our new mac.

    How do i set up my iCloud account on our new Mac  My family have set up their Sky, gMail, & hot mails accounts really easily yet mine just woun't work keep hetting a message unable to conect to outgoing mail server.
    why are 3rd party accounts so easy to set up and my apple one keeps failing  Help...

    Thanks - its 1 month old (max), the OSX version is 10.8.4 we already have iCloud set up on my iPhone 4S & this iMac.
    I try to tick mail in the cloud menu but get an error message telling me "iCloud mail couldn't be enabled from the iCloud Preference Pane. Open mail and add iCloud account from Mail preferences"
    when I do that i get the message " the icloud IMAP server p15-imap.mail.me.com is not responding. Try checking the network conection, and that the server name is correct. Otherwise, the server may be temorarily unavailable.  If you continue you may not be able to recieve messgaes.
    we thought the incoming server name looked odd (p15- imap.mail.me.com) but its greyed out and can't be edited even though other 3rd party accounts can.
    really don't want to have to ditch the iCloud email account as i use it the most & loads of friends contact me on it
    But been trying with my Dad all afternoon to fix it and are both stumped.
    Any help would be really appreciated
    Thanks

  • TS3899 I have just set up an exchange email account and am not able to send emails, but I can receive. I have the exact same email account set up on my older IPad and it works fine. The account also works fine on my I phone. The new IPad was set up by my

    I have just added an exchange email account to my new IPad2. I am able to receive emails but I am not able to send messages from this account. I have the exact same account set up on my Old IPad and iPhone and am ble to send and receive. My work (where the server for this account is) gave me the IPad and set up the apple account. What am I missing?

    You might want to try removing they email account and setting it back up again

  • Email account setting failure

    Dear Apple family, my name is Maakener, a new mac user living and studying in China, I am failing to setup my email account on montain lion, please can some tell me what to do, I have chosen pop and smtp, but mails fails to verifier the server, I use the same email account on microsoft outlook windows 7 without any problem, here is the address, maakenera@****, the email server should be mail.bjfu.edu.cn, I have tried with this but the server fails all the time, what to do please???
    <Email Edited By Host>

    Mail setup assistant on this page:
    http://www.apple.com/support/macosx/mailassistant/

  • First generation email account set-up

    I've tried numerous times to set up my email account on the iphone and have met with negative results each time. Have been into the ATT store twice and an apple store and an apple rep. over the phone and can't seem to get it done. I have my pc email through att. My e mail reads [email protected] When I go to add account, fill it out and go to the following page and put in the info. that was given to me it always comes back with username or password is incorrect, but I know for a fact that they are not. I was told that it is a POP acct. with incoming host "pop.att.yahoo.com" and outgoing "smtp.att.yahoo.com". Is this correct. My internet carrier is ATT dsl yahoo. Help!?

    One thing that might help out.
    The servers that you mentioned usually work with att.net accounts.
    However, if you are getting an incorrect username or password response, then the account request is getting to the server.
    You might want to contact att's internet support to confirm the correct incoming and outgoing server for your email account.
    Hope this helps.

  • Multiple email account set up - Is this possible

    I have my yahoo account sent to my Blackberry which I did at the beginning but now I also want another email account sent there as I run a small business. Surely this is possible? Why can't I find out how?
    When I try to set up a new email account I get the response that an account had already been set up for this pin number.
    I'm in the UK and with vodafone.
    Thanks all!
    Solved!
    Go to Solution.

    BlackBerry Internet Service allows for up to 10 personal email accounts to be set up.
    You might contact your carrier's BlackBerry support for assistance with this so they can see if somehow the PIN is having an issue.

Maybe you are looking for