Plz i have i phone 4 i restor it to 7.1.1 ios but icloud activation has been set up on th screen after restor .. this iphone is a gift from my father ..but he is dad plz plz help me
plz i have i phone 4 i restor it to 7.1.1 ios but icloud activation has been set up on th screen after restor .. this iphone is a gift from my father ..but he is dad plz plz help me
Has your phone ever been hacked or jailbroken. This error message is what usually shows up for that. Are you using a supported carrier for the iPhone, or did someone hack the phone to unlock it to be used on another carrier. If that is the case, then there is no help you can get here as discussing hacked/jailbroken devices is not allowed.
Similar Messages
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when we try to restore a iphone 3 sur Itunes and new Lion we have error 3194 can t restore this iphone what can i do ?
thanks for your kind help1. Update iTunes - latest version is 10.4.1.
2. Disable ALL security apps (firewall, antivirus/spyware) running on your computer.
3. Don't try to downgrade the iOS version. This isn't supported
4. If you EVER tried to hack thie phone or use apps like tinyumbrella, you may have to edit the hosts file on your computer to remove references to gs.apple.com
5. If your phone has been hacked (jailbroken, iOS downgrade, or unauthorized unlocking), you may not be able to restore the phone to Apple specs again.
"This device is not eligible for the requested build: Also sometimes displayed as an error 3194. If you receive this error, update to the latest version of iTunes. 3rd party security software or router security settings can also cause this issue, to resolve please follow Troubleshooting security software issues. Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod; follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. Also, using an older or modified .ipsw file can cause this error. Try restoring moving the current .ipsw file aside, or try restoring in a new user to ensure that iTunes downloads a new .ipsw."
http://support.apple.com/kb/TS3694
Message was edited by: modular747 -
Updated to iOS 7.0.4. Now a restrictions passcode has been set, not by me. How can this be fixed without resorting to factory restore?
Hi Mullan13,
Thanks for using Apple Support Communities. Restoring your device is the solution for this issue, but if a backup was made you can also use that after the restore. This article provides details on how to go about this:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
I realize it may not be the solution you were seeking but you should be back on track after performing these steps.
Cheers,
- Ari -
I performed a software update and the system is installing an update but it has been running for over 24hrs and keeps saying "This may take a few minutes, don't shut down your computer" Can anyone help?
Hello cor-el, thanks for your reply. I changed my settings for downloads to desktop and it has appeared on there. When I double click I am asked which program I want to open file. I click firefox and another box "opening install" says I have chosen to open the file which is an application and do I want to save it. This is the only real option so I press save file. I get a box saying this is an executable file which may contain viruses - do you want to run. I press ok and the final box showing C drive file name and desktop appears stating application not found.
This happens the same whenever I try to install.
To my untrained eye the application is not being recognised as an application and I cannot work out how to get it to do that.
My plugin is still showing as out of date.
Is there anything you could suggest. Thanks for your time. -
My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. What do I do?
Hey Manaskala,
First point of call on all grey screen issues is the following:
http://support.apple.com/kb/TS2570
Given this issue has appeared after a software update, I'd advise you do the following instead though:
1. Get an external hard drive, with enough space to put the entire hard drive of your Mac onto. Make sure you've safely copied any data you have off of it, as the next step will erase it.
2. In the recovery HD of your machine, use Disk Utility to format you EXTERNAL hard drive with the partition table as GUID, and the format as Mac OS Extended (Journaled).
3. Get out of Disk Utility, and click Reinstall Mac OS X.
4. When asked where, choose to install onto your external hard drive.
5. When the download and installation is complete, your Mac will reboot into a clean fresh setup screen. Make your user account an administrator, and make up a name and password; I use 'Test' and 'test'.
6. Your machine is now running from the external hard drive, not the internal hard drive, so don't be alarmed when you don't see your files.
7. Open the finder, you should see 'Macintosh HD' in the sidebar. This is the internal hard drive of your computer.
8. Open Macintosh HD, and copy out the following folders into a new folder on your desktop:
-Users.
-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine! -
hi
a friend of mine has bought a second hand iphone 5s . in icloud setting an old apple id has been set.he'd like to change it with his own , he isn't able to change it because the password of old apple id is required , and every 10 sec a message is appeared that needs a password ( find my iphone ). he has set his own apple id in itunes store , but in i cloud he couldn't find a person that he has bought it from .how can we fix this problem .
i'm looking forward to hearing from you .
thank you
sincerelyThat is "activation lock". You won't be able to use the iPhone unless this is cleared by the original owner.
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when I wanted to downloaded the new software the phone went of and in my computer saying iTunes has detected an iPhone in recovery mode. you must restore this iPhone before it can be used with iTunes,
my hone is off pls help i need to make calls as i use my phone for work ,
Many Thanks
kerrySo do what it says and restore the phone. Nothing else you can do.
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My icloud id has been disabled because i forgot my password now i cant start my phone. plz help me
my icloud id has been disabled because i forgot my password now i cant start my phone. plz help me
Locked Out, Forgot Lock or Restrictions Passcode, Need to Restore Your Device: Alternative Solutions
1. Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
2. Use iTunes to restore your iOS device to factory settings - Apple Support
3. About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support
If all else fails: Place your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
Hello,everyone.i purchased an iphone 5S from a retailer in my country after coming back to my home i restore this iphone it shows an activation id but i dont know what i have to do now?my apple id does not work in this situation.kindly help me out because it cost me to high and if this is not activated i have to bear a huge loss.i am a loyal customer of apple from a past 5 years.thank you for your cooperation
Yes, this is activation lock. Return the phone for a refund, as it is useless without the activation information of the previous owner.
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My IPhone need to restore, but I want to backup my data first.
Itunes keep telling me you must restore this iphone before it can be used. How I can backup my data?At this point it is too late. When you restore it will restore the backup made at the time of the last sync. And changes to the phone's content after that last sync will be lost.
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We have tried several times to restore the iphone but it keeps telling us that this is corrupt and try again later.
Hi meekboy3,
Thanks for visiting Apple Support Communities.
You may want to try restoring again after placing your phone into recovery mode:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Best,
Jeremy -
My phone has been set up previously for itunes on my lap top but my phone now shows the connect to itunes message even though the phone is connected....Ive tried every thing I can think of ...now I cant use my phone ..please help ?
Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.
Unfortunately, the data on your phone is already gone if you're seeing the connect to iTunes logo. -
Can you print from an iPad 2 using 3G in a home with no other computer or wifi by using an iPhone 5 hot spot connection if the printer has been set up in another place with live wifi? I know this question is loaded but my dad lives in a rural area and is wanting a printer to use occasionally. He doesn't want to deal with a computer and I keep his iPad updated for him at my home. Please shed some light on this for us PLEASE. Thanks
In that case, it should be possible. I haven't tried this directly, but I believe it should work.
You'll need to get an actual AirPrint compatible Printer.
Check here for a list of Printers you can choose from.
http://support.apple.com/kb/ht4356
Once you have the compatible printer, using the Hotspot feature from the iPhone he'll have to create the Wifi bubble form the iPhone, and connect the Printer to that Wifi network.
Then connect the iPad to that same Wifi network provided by the iPhone. When all that is done, the printer should appear in any of the Apps that can Print under the Action Arrow button.
For instance in email, pressing the action arrow should show a Print option. In there the printer should appear.
Alternatively you can simply buy a wireless router and setup the network through there even if there is no internet attached. Connect the wireless printer to the router network, and connect the iPad or iPhone to that same wifi network to print. -
I tried to update my iphone 3gs from ios 5 to 6 but because of software crash and while restoring with ios 6 it is not activated. Now I degrade it in ios 4 and can not use any app. How can I update this iphone?
Downgrading the iOS is not supported, and likely has caused the problems you are experiencing.
You'll need to go elsewhere for support. -
Never once has my phone updated without deleting everything. It says "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. I can't call for help because my phone is frozen on the screen with iTunes. On line live chat won't chat until I give them my serial number which I can't get to because its frozen and can't call for the same reason!! Omg! Someone please help me!?
Morning AppleHlumamkhululi,
Thanks for using Apple Support Communities.
In most cases, the connected iPod needs to be restored.
For more information on this, take a look at this article:
iTunes has detected an iPod in recovery mode - Use iTunes to restore
http://support.apple.com/kb/ts1456
Best of luck,
Mario
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