Poor quality of service - Help is much required
I have a Blackberry 9360 (IMEI: (personal info removed21). I am based out of Visakhapatnam (A.P.). Last month, the phone, all of a sudden failed to register my SIM. As it is I was **bleep** off with the performance of this phone but my frustration got aggravated when I visited the BB service centre. I visited Sri Sai Technologies, the only authorised BB repair centre in the city on 20th of June. The Work order number is (personal info removed)234. First I was told that the software needs upgradation, then I was told that the unit needs to be sent to Chennai for repairs. It has been 15 days since then but I have not my instrument back. The repair centre has been procrastinating the delivery since last one week. have been without my phone for 15 days now. This whole experience has left me utterly disappointed. I hope that now at least, something gets done quickly in this case.
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your service center and/or place of purchase...even if they may have so far been unhelpful. You have no free path by which to bypass them, and should be escalating to their management levels.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
http://us.blackberry.com/support/programs/technical/incident.html
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages
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Hi All,
I recently chatted with MCP support to inform them of poor shoddy service by their provider of Wallet Cards. Has anyone else had any problems with quality/service with the below provider? If so who can I contact to report the problems I had with
them?
Below is a copy of the statement I provided to MCP support:
I ordered a wallet card quite awhile back. Upon delivery I discovered that it was very poor quality and some of the lettering "Solutions Associate" was very faint.
I contacted arvato digital services LLC to report it. They requested that I send them a scanned copy of the wallet card.
They then agreed to replace it. I was told that it would ship 12/17/2013 and after a month or so of not receiving it I contacted them again and Daniel apologized and said it had gotten lost in production.
I was then promised a ship date in January. I had to contact them again and I finally received it today 2/7/2014.
The papers that came with it said my credit card would be charged.
To summarize: I was shipped a poor quality card which took them over 2 months to replace,
no improvement on the card still looks like the first one they sent me and finally they said my card would be charged .... AGAIN?
I want Microsoft to know what very poor service arvato digital services LLC is providing to their Members and how I can get a quality card replacement without any additional charge.
I offered to send the second poor quality card received and also the back and forth emails requesting that they resolve the problem.
By the email time stamps they will see the very long length of time it has taken to resolve this issue and the fact that it is still not resolved.Same here. I just received them today (21/02/2014). Very very disappointed.
I ordered the Solutions Expert & Specialist Card. Both are terrible beyond all recognition.
Both photos in the cards are blurry, unlike the ones I previewed in the design page. Just like you said, the lettering ('Solutions Expert' & 'Specialist') on BOTH cards are very faint.
I even ordered the 'Specialist' card in German just for curiousity's sake.
On the bottom at the back of the card where you find the "Download the Tag reader app at: http://gettag.mobi" sentence, I found this incomplete (and perhaps just to show their level of incompetence) sentence:
aden Sie die Tag-Leseanwendung hier herunter: htt
Missing the first "L" and the incomplete "http://gettag.mobi"
First, you discontinued the MCM/MCSM program and the whole works last year. I know this is a very different thing and has a very big difference (and revenue). Now you showed the (lack of) care even for the tiniest bit of a Microsoft Wallet Card.
I see no use of contacting Arvato, just another time-wasting effort, third party subcontractor and all that.
Guys, forewarned is forearmed. -
1) Seller is not said that it is possible to insure the ipod!
2) I was not offered a protective cover and screen film! (In other stores I have not found a month later I dropped it and broke.)
3) I can not write new music as I am in Moscow and the player is attached to a computer in Vladikavkaz. Steve can dig it and tell me how to do it for 2000km. from home.
4) Wanted to contact technical support. They sent me a letter that says. if you really want to help you, go to the links and confirm your treatment, but forgot to send the link. in a letter to a picture button.
Prompt, what do I buy a player that played well enough and reproduced flac format? Sony Walkman?Sirji there's prodcon tech services in andheri east, but read my post also....
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Apple TV Imported pictures have POOR quality!! HELP!!!
I am downloading pictures to enhance my slideshow/screensaver and they all come out with poor resolution. I have tried various sizes and cant figure out what size pictures I need or what resolution????!!! I have not found a picture that comes up HD clear like the ones loaded!!!!!!
HELPWhat are the specs for these photos? How do they look on the computer?
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Quality of Service and Jitter issues
I am having poor quality of service (36%) and Jitter issues (36ms). I called Verizon Fios technical support and was told that my connection is fine and that it must be a vendor issue. Only vendor I'm having an issue with is Verizon. If I can't get someone from Verizon that knows what QoS and Jitter is on the phone to help me troubleshoot this issue I'm going to have to cancel my service and find a provider that has someone technical providing tech support.
Upstream jitter
35.7 ms
Downstream jitter
6.0 ms
Upstream packet loss
0.8 %
Downstream packet loss
0.0 %
Upstream packet order
100.0 %
Downstream packet order
100.0 %
Packet discards
5.1 %
MOS
3.4 -
Poor quality image with doing videos with photos/images HELP!
Hello,
I bought Adobe Premiere Element to make videos with pictures. When I do the video, the quality of my photos is good. When I save the video on my computer or I download it on youtube (example) the quality of my photos is extremely poor. Why? Does anyone can help me? Thank you!What Project Preset did you choose at New Project? In the case of Video, composed of Still Images ONLY, you would set that to your desired delivery specs. Not so, if you are also using Video. I tried several types of parameters. Some parameters give poor quality when I upload it to Youtube (for example) and others in the design of video and upload to YouTube. So which settings should I use for photos only ?
This sounds like you are talking about the Export/Share settings for output to YouTube.
What I was asking is what did you start off with, when you were at New Project?
If you are doing an SD Project, you will have either 720 x 480 (NTSC), or 720 x 576 (PAL) pixels in the Project's Frame Size. If that is what you want, then I would Scale your camera original Stills to 640 x 480 (for NTSC), as you have Square Pixels, and the Project will have either 0.9 for NTSC Standard, or 1.21 for NTSC Widescreen).
PrE can Scale the Still Images, but the Scaling algorithms in Photoshop are much better, and offer more control.
Now, if you wish to do an HD Project, just choose that as your Preset, and then use the Images in about their original size. Note, there will be some black borders, as the screen-caps most likely have a different Aspect Ratio, than a Video Project, which for HD will be 16:9. Especially with screen-caps, that are pretty low resolution to begin with, I would NOT do any Scaling, and would live with the letterboxing, or pillar boxing, rather than Scale and effectively Crop.
Also, when Scaling in Photoshop, I do not Save_As JPEG, as it introduces compression, but only as either PSD (Photoshop's native format), or PNG.
Good luck,
Hunt -
My finished DVD is always of a poor quality, help please?
(Encore cs5.1)
My finished dvd normally is always:
Very quiet / Poor sound quality
Large black bars at the top and bottom of the screen
Menu doesn't quite fit on the screen (even though it did within encore)
Reduced video quality (pixelated)
Can anyone please help me out the best export settings
to combat these problems?Well the video it's self is generally fine until i put it into encore and it gets transcoded and what not and i was wondering what's teh best transcode / export setting for encore basicly but i've answered your questions anyway
What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
Cs6
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Yes
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
Windows Ultimate 64-bit (Service Pack 1?)
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
usually .avi however i always experiment for the best result, i'm not sure what codec
If you are getting error message(s), what is the full text of the error message(s)?
No error messages
What were you doing when the problem occurred?
well there isn't one
Has this ever worked before?
never hasn't just poor quality after exproting and transcoding
What other software are you running?
well most other Cs6 programs
Do you have any third-party effects or codecs installed?
Nope
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
intel i5 2500k
8gb Ram
1 terrabyte hdd
2 terrabyte external hdd
nvidia gtx 570
guess that's all the important stuff
Are you using Mercury Playback Engine GPU Acceleration?
don't think so but don't know how to check
Does the problem only happen with your final output, with previews, or both?
Generally final output, howver sometimes the previews are off to
I hope that's what you where asking for
Message was edited by: ConnorJoe_97 -
HELP! Video in canvas is tiny and poor quality
Help me! Im about to break something out of frustration and lack of knowledge.
I started a project in FCP . Im not exactly the most knowledgeable when it comes to final cut so I didnt bother to change any of the sequence setting etc. I had a group of files, shot on a 5D mkII, which I had converted to ProRes. Looking at the files themselves in Finder, the quality was perfect. I imported the prores files into final cut and began editing my video. The files were good quality in the viewer but awful quality in the canvas. I stupidly soldiered on, thinking it was because it was just a preview. However, when i came to export it, the final result was equally as bad as in the canvas.
I tried to find out what was wrong by looking around online and found I should have adjusted the sequence settings. I changed them to 1280x1080. However, now the video is still terrible quality and also much smaller in the canvas. Strangely enough, now that I have changed the sequence settings, everytime I drag one of the prores files onto my timeline, it appears full size and good quality on the canvas. All the stuff before it on the timeline is small and poor quality still. also, dragging prores files onto the timeline, it is now needing to render them before they will play.
Is there someway I can get everything I have edited up to full quality? Or am I going to have to start again?
Im not great at explaining myself i know. Any help would be massively appreciatedIf this helps, this is a screenshot. You can see the clip in the viewer is full size but the canvas is showing a smaller, poorer quality clip.
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How do I delete unwanted photos (duplicates, poor quality or old ones that I just don't want) from my IPhoto Library.I followed the instruction from Help and neither suggestion worked.
Tried to select and press delete key...didn't work
Tried to select, press arrow on lower right and move to trash.. didn't workselect a photo in an event and either drag it to the iPhoto trash or press the delete key - then empty theiPhoto trash an dthe system trash and the photo is totally gone from the system
LN -
ThinkPad E440 Webcam poor display quality! Please Help
Hi all,
Anyone have the poor display quality webcam from ThinkPad E440?
This is the first timeI bought a Lenovo product: a ThinkPad E440 with i7 cpu few days ago (I am currently using ASUS UX31). Everything is great except that the webcam have extremely poor quality:
1. When I use the camera application, the photo is grainy with extremely poor resolution
2. The video chat at night not just very poor in resolution, it actually turn into Black & White at night, in the morning it have color but still extremely poor display quality. Attached photo is taken around evening, no color was detected, all in black and white......is that the normal quality from ThinkPad E440?
I have updated all my drivers again and again.
I am not sure if it is a defect or it is buid to be that poor? How can I troubleshoot before send for repair?
Product model: 20C5CTO1WW
The webcam is intergrated camera HD720p
The video card is Intel(R) HD Graphic 4600
Please Help! Thanks.Hi Wtteoh,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with Web camera on your ThinkPad E440.
Are you checking in Lenovo communication setting? Have you checked with different application like skype?
Please click here to visit the camera test page and click on allow to start the camera and let us know if the issue still persists.
Hope this helps.
Best regards,
Hemanth Kumar
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Poor Quality Export. PLEASE HELP!
In FCP X, I am trying to export my project in full quality. I went to quicktime export like I did in FCP7 to create a reference file for burning to DVD but the file was very pixilated and poor quality. what should I do to create a full quality export in FCP X?
So you captured via Firewire ... then it seems likely the footage is DV.
You imported the footage into FCP X, edited with it, and then exported using Share > Export Movie w/ Current Settings, yes? If not, how? What specific steps and settings did you use?
And then you burnt a DVD with the exported movie file and it looks pixelated on your TV? Did you do a direct DVD burn test using the original capture files, just to test that they are not teh problem?
Cheers
Andy -
Just updated to the latest ISO7, unsure yet if I like the look, but know that Siri's voise is now poor quality and less human like. The old voice was far better quality and an enjoyment to hear, the new one makes me not want to listen to it now I have heard the old one...
Same here. I use SIRI in Germany and the quality of SIRI in GM was way better. Now the voice sounds more "robotic" like the SIRI voice in IOS 6
Oh, a friend of mine uses IOS7 on his Iphone 5 and the voice-quality of SIRI is WAY better. I´m using a Iphone 5S... Can anyone confirm that this problem only exists on the Iphone 5S?
Message was edited by: Sanny1977 -
Saving a Project In Pages, Images Poor Quality in PDF
I have just purchased IWork 09, i am new to pages and so far find the software very handy and easy to use to make very attractive documents.
i have one dilemma though.
i save a (e.g.) poster in pages, but when i go to open it in PDF Preview, the images that i have inputted into the document are distorted or of a poor quality, when i open them in pages they are fine?.... also when i go 2 open the saved document in Adobe Reader 9, it wont open? i tried taking frames and shadows etc out just in case they are not supported, like in MS Word but still no luck. i have to send flyers for advertizment via e-mail to clients who are more than likely using Windows Xp or Vista.
if some one could help with
1. Getting my images to stay good quality
2. opening it in adobe 9
it would be very much appreciated
jimbestYou can not see which programs have been involved in each compression, but as far as I know, at least some programs store information about both themselves (last edited by) and the compression level in the exif/iptc data.
The right way to work is to get as much data as possible off the colour capture in high bit and do the exposure correction getting into a normalised colour space either still in high bit or in scaled down 8 bit to save space.
The pixels should be left alone from this phase and out. It is not necessary to change a single source pixel either in matching to the display, the printer or the press. All of this is done on the fly in memory and not be changing the pixels in the disk-based image document.
As interchange file format for corrected colour captures stored in the normalised colour space, either use a linearised RGB space or high-bit CIELab. The file format should be lossless TIFF and not lossy JPEG (the way JPEG works internally is lossy by definition).
Live Picture and Apple Aperture are alike in the way they work. Rather than taking the pixels into memory for correction, which is they way Photoshop worked, they construct a colour managed proxy for manipulation and then provide for a rendering that is non-destructive.
Live Picture required ColorSync 2 and Apple Aperture is unable to work without colour management for the same set of reasons. Apple Pages is unable to work without colour management for the same set of reasons, although there are additional reasons for Apple Pages.
Just my ten cents,
/hh -
About a year ago I remember seeing frequent complaints about the poor quality printing in photo books.
Is anyone else still having problems? I just recieved 2 books and I am just unimpressed (and quite disappointed) with the print quality.
One is a duplicate of a book I had printed through My Publisher last year and there is a night and day difference. The My Publisher book looks far superior.
I was having difficulty with My Publisher so I decided to give Apple's service a try.
I'm shooting with an 8mp dSLR camera (Canon) so I should have no issue with 8x10 prints. My scanned images were all at 300dpi.
Many of the photos in the book I've had printed locally and there is a big quality difference.
Is anyone seeing this problem or did I just get unlucky?
THANKS!Welcome to the Apple Discussions. The Apple book cannot compete with your printing of the photos or pages on your own inkjet printer or thru a photofinisher. It uses a different type of printer. The current books (all sizes) are printed at 300 dpi. Here's what Apple send me regarding the books printing and material quality:
I contacted Apple and asked for information that I could pass on. Here's the reply I received from Apple:
"Thank you for contacting the Apple Print Products Customer Service.
I understand that you would like to know the printing process that is used and the color mode the files should be in, so you can better advise users in the iPhoto forum.
iPhoto version 4 or later, allows you to import and print files through the Apple Print Product service as RGB, grayscale, or CMYK color space. JPEG files with RGB color space are recommended for best results.
While iPhoto 2 can import files of various formats, including RGB color, grayscale, and CMYK, this version requires JPEG files with RGB color space when printing photos and books.
For more information regarding iPhoto 2, please visit the following article:
iPhoto: Color, Black and White Prints Appear Garbled or Distorted
For more information regarding iPhoto 5, please visit the following article:
http://docs.info.apple.com/article.html?artnum=165501
Here are some of the technical specifications for the books, cards, and calendars. I hope this gives you an idea about their quality and form.
BOOKS
All iPhoto books are printed using acid-free paper for long-lasting image quality. The photos are printed at a high resolution (300DPI if you use iPhoto 6). There is no external modification--such as sharpening or contrast adjustment--of the photos; what you see in the application is what is printed in the book.
Hardcovers Books
The cover is hard-bound and covered in linen. You select the linen color during the book-ordering process. The hardcover books have a solid, stiff binding that is glued and crimped. The internal pages, measuring 8.5 x 11 inches, are printed on McCoy 100# Text Gloss paper stock.
Softcover Books
The softcover books come in three sizes:
- Large 8.5 x 11 inches
- Medium 6 x 8 inches
- Small 2.6 x 3.5 inches
All of the softcover books have internal pages that are printed on McCoy 100# Text Gloss paper stock. The large softcover book has a white cover (Kromekoteplus Folding Cover, 16 point) with a cutout on the front that reveals the cover-page photo in the book. The covers for the medium and small softcover books have the cover image and title printed directly on the cover. All of the softcover books have a glued binding and feature a thick cover of McCoy 100# Cover Gloss paper stock.
CARDS
All cards are printed on McCoy 120# Silk Cover paper stock. The postcards measure 4 x 6 inches, and the greeting cards measure 5 x 7inches.
CALENDARS
All calendars measure 8 x 10 inches and are printed on McCoy 100# Silk Cover paper stock.
To ensure the best print quality, we have chosen to use Kodak NexPress technology. The press uses a dry toner, which is fused to the surface of the paper. Please see NexPress' site for more information:
KODAK NEXPRESS 2500 Digital Production Color Press
I hope you find this information helpful in answering questions on the iPhoto forum."
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.
MBP 2.16Ghz; G5 Dual Core 2GHz, 2G RAM ea, 250G HD; G4 Dual 1Ghz, 1.5G RAM; Mac OS X (10.4.10) 22" LCD, 710G FW HDs, Canon: SD700IS/i850/LIDE 50, Epson R200, 30G iPod, 2G Nano -
Hi All
Just started using Premiere Pro CS5. (Used CS3 before with SD video). Getting poor quality playback on program monitor when playing timeline footage.
My new camera is a Panasonic AG-HMC81E
Record Format is AVCHD HA mode 1080/50i 17 mbps (vbr)
Recording media is SDHC Card 16GB Class 10
I copied the files from the card to my hard disk. Files are mpeg (.MTS files)
PC Specs
Windows 7 - 64 bit
4 GB Ram
Graphics - NVidea Geforce 7300 LE 128mb DDR3
Processor - Twin Intel core 2 cpu 6300 1.86 ghz
Hard Disks - 3 on Raid 0
Premiere Project settings are for HDV and mercury engine is grayed out (i know i need a better graphics card for this to work)
General
Editing mode: AVCHD 1080i anamorphic
Timebase: 25.00fps
Video Settings
Frame size: 1440h 1080v (1.3333)
Frame rate: 25.00 frames/second
Pixel Aspect Ratio: HD Anamorphic 1080 (1.333)
Fields: Upper Field First
Audio Settings
Sample rate: 48000 samples/second
Video looks great direct feed from camera to TV via HDMI cable, but looks very poor playing from timeline.
Can anyone see where i'm going wrong here?
Wrong settings?
Missing codec?
Any help would be greatly appreciated.
Thanks
Mike.Hi All
Clip on timeline has yellow line above it. After rendering it has green line above it and the quality is much improved.
Imported clip and tried MODIFY/INTERPRET FOOTAGE.
This says that my clips are SQUARE PIXELS. I thought i should be using the 1080i anamorphic setting
as im shooting in 16/9 widescreen.
File Properties says
File Path: D:\AVCHD\BDMV\STREAM\00000.MTS
Type: MPEG Movie
File Size: 23.9 MB
Image Size: 1920 x 1080
Pixel Depth: 32
Frame Rate: 25.00
Source Audio Format: 48000 Hz - compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:00:12:12
Average Data Rate: 1.9 MB / second
Pixel Aspect Ratio: 1.0
Sorry to keep asking, and not trying to sound silly, but am i using the correct project settings for this file type.
I'm currently using: -
Editing Mode - AVCHD 1080i Square Pixel
Timebase - 25 frames
Frame size - 1920 X 1080 Widescreen 16 x 9
Pixel aspect ratio - Square pixels (1.0)
Fields - Upper field first
Video Previews
Preview - I-Frame only MPEG
Codec - MPEG I-Frame
Width - 1920
Hight - 1080
Thanks for all your help so far.
Perhaps poor quality is down to slow hardware as looks much better after rendering.
As long as i know i am using the correct settings i can update any hardware as required.
Mike Ward
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