Poor service, incorrect billing, inability to get issue resolved.

Upon my initial purchase of verizon package with dsl high speed internet and phone for only 34.99 per month my services were never installed. After multiple calls I was told that there was an error that was unresolvable from withing Verizon due to some internal phone transfer problem. The only resolution was for me to cancel my order and reorder the same service. I did as told and was then told that I had to pay more for same package as that special had ended an hour earlier. After much to do they agreed to give me the special and asked me to keep my equipement and not send it back as they would use that equipement instead of sending out a whole set of new equipement.
I did as I was told. Ater again FOUR call backs the technitian was able to finaly get the service to work. Now they are sending me a bill saying I didn't send the equipement back. I WAS TOLD TO KEEP THE EQUIPEMENT!!! The Verizon technitian installed THIS SAME EQUIPMENT!!!! Now they are sendin a collection agency after me for the same equipement while collecting a monthly service fee for said same equipement.
I have called 6 times now and held for over 20 minutes each time and had to finally hang up each time. After fighting with the ambiguas sight that does everything it can to avoid letting a customer chat with a person that can help me I finally get a person to chat with. I was at work at the same time so I did not get back to the guy within a few moments and he cancelled the chat # 01041376694. Now I can't get back into the chat. THIS IS INSANE VERIZON!!! Do you understand that I am not just an unhappy customer; I am becoming a hostile customer to your organization as I will be telling everyone I know about this insanely poor service, billing and inability to get help.
Eventually your going to do this to enough customers and Verizon will be a shadow of what it once was.
I know that I will probably not hear from anyone as I am now on hold for 10 minutes now waiting for a human to talk to. Will probably have to hang up soon when a customer comes into office and yet again not have issue resolved. Thinking about looking into legal options if your organization damages my credit from your collection agency antics. Your choice verizon. I don't even care if you just cancel all the service now. But you mess with my credit and I will seek all legal rememdy.
Sincerly,
Extremly Disgruntled Poorly Treated Customer

cpshipley,
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Similar Messages

Verizon Customer Service? How can I get this resolved?

I sent this note this morning for help and posted on Facebook. I have tried customer service, any other way to get someone's attention to help me get this resolved.
I am hoping you could help me out. I have been a loyal Verizon customer for over 10 years and have not been late on my bill (it is set up as automatic deduct). I have my account set-up to receive text messages regarding my minutes usage to ensure I do not go over. For two months May-June, June-July) I did receive any text messages letting me know that I was over my minutes or that I was even at 50%, 75% or 100% usage. This was validated by customer service that I did not receive the messages. As result I was over my minutes which translated to a large bill (that I cannot afford to pay). If I would have known that I was over or getting close I would have increased my plan. Up to this point I NEVER had a problem with the text messaging so I didn't know that there was an issue. I have called customer service countless times to help me and they keep telling me that the text messaging service is a "courtsey" but when I looked online and "my" verizon NO WHERE does it say this. It states that this a way to manage your account. I have been told on three occasions that I will receive a call back from a supervisor and that did not occur. I was told a ticket would be open for IT to look into why I did not receive the messages, that never happened. I was also told this would be escalated to the disputes correspondence team but that never happened either. I deserve a full-credit of all the overage charges as if the service that I had set up worked these would not have occurred. I would take full accountability if this was my fault but it wasn't. Can you please help me by contacting me and crediting the full charges of the overage minutes. Thank you, Jill
>>Personal information removed<<
Message was edited by: Verizon Moderator

Hello and happy Sunday jwaite,
Managing your account is SUPER critical in today's wireless world. After all, we all want the best value for our money. It will be my pleasure to assist with your concern. Let's start with what calling plan do you currently have? Also, how many total minutes/overages were accrued from the calling plan? Did you change to a higher plan after the overages occurred? As you share the requested info then we can customize a solution for you. I'm looking forward to your reply.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Poor Service Experience and pending issue needs resolution

Terrible Customer Service Experience: Starting on 1/14 when I called the Dbulin, OH location I was met with rude and uncaring customer service personnel: Dashawnaa, Daniel and Brian. Most recently Brian placed me on hold without allowing me to talk and I have been on hold for 15 minutes without him getting back on the line (he said it would be 5 minutes). All in I have spent almost 2 hours on the phone today! I found an issue with my bill that goes back 2 years for a service I never 'Authorized' but was told I was ignorant about my bill and that I did 'Authorize' it despite the simple fact that I NEVER 'Authorized' the service. I plan on leaving Verizon as soon as possible if not sooner if I don't get some help on this. In the end it is between $80-85 I am looking for a correction on my bill for two applications I did NOT authorize. Feedback will be filed anywhere possible to warn others of the poor service!

Here's a reply from Upender,
Here's a reply from Upender,
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
My sincere apologies for making the mistake of buying an HP product, even worse, I am goling to make a mistake of Dragging HP to the Consuymer Court and to add to that I am going to add a bigger mistake of

Poor customer service from billing department

Earlier today I posted a message on this forum regarding a poor customer service experience from the billing department and seeing advice from the community on how to deal with it, and how much to put up with before cancelling my service.
In summary, I have been dealing with Verizon on a billing issue for six months - every month, my bill has the same error (a promotional credit I was offered when I signed up, which I have in writing, has not been applied to my account.) Every month, when I get my bill in the mail, I call them and try to get it resolved. Every month they say they will put in a trouble ticket to have the credit applied. Every month, it fails to get applied. This month, after being on hold for over half an hour I was disconnected. This month, a supervisor has "promised" to manually apply the credit each month if it is not fixed by the trouble ticket.
Is this problem typical? Does it typically take 6+ months for Verizon to fix a billing problem? How long do people typically put up with being over-charged for service before cancelling that service? I'm interested in hearing from other Verizon customers

Was this problem ever resolved. I have been dealing with a similar situation for the past 6 months and would be curious if Verizon ever fixed it. Thanks!

BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

"Onsite Next Business Day Warranty" - Current Warranty Request/Warranty Issues/Poor Service

TL;DR at the bottom of the post, detailed information in between. I have had a T430s for a little less than three years. I have called the warranty/customer service ~5+ times and every time gotten extremely poor service, whether it be because parts were "backordered" for weeks at a time, or because "Next Business Day" service has been anything but. I have decided to take a different route for my most recent warranty request, I will keep an up to date account of my request via this forum, with the intent of informing as many as possible with the current state of "Onsite Next Business Day Warranty". I called the warranty ~1hr ago and filed a service request. The outcome of the request was that "I should receive a call in the next day or so, no later than 5:30PM tomorrow" when the employee I spoke with arrives in the office. I pressed as to who would call, the employee would not answer definitively, but hinted that it would be his manager, because my warranty request apparently contained "so many parts that it required approval". The parts have not been shipped, and it was abundantly clear that the subject of the call would be whether this warranty request would get approved. Hopefully, readers can already tell where this is going, next business day onsite repair apparently means in the next 24 hours, you will receive a phone call letting you know if Lenovo will honor their warranty obligations that have already been paid for. To detail my issues:1. The fingerprint scanner has stopped working for the second time. 2. I have had an issue where when I pick up the laptop on the lefthand side, the screen turns to 'snow' and will not return to its regular condition until next boot. The laptop is unusable in this condition. I have been attempting to get this fixed essentially since I purchased the laptop, however, after 3 technicians came to 'fix' the issue, it has not been solved. I have asked/suggested every time I have called the warranty line that the issue is the system board, and it needs to be replaced. Every time, they have refused to replace the system board, instead opting for other parts, some of which were on 'backorder' for over a month (remember, "Next Business Day Onsite Repair"). The difficulty in obtaining warranty service from Lenovo has caused me to only attempt to get this fixed when other issues pop up, as they have in this case. Frankly, this issue alone should have caused Lenovo to call this laptop what it is after warranty request #2, a lemon, and they should have/should send a replacement model. 3. The laptop will not 'awake' from sleep mode - when the lid is closed, the keyboard/power button will not respond, and all power sources (battery, charger cable) must be removed and the laptop restarted. 4. When the laptop is booted up, there is a 'CMOS' error message - I have never had a BIOS battery 'go' in this short a time frame. Issues 1,3, and 4 have cropped up in the last week. The warranty employee suggested that I might need to send my laptop in for 'Depot' repair instead of onsite, which in this instance will not work because of the significant delay that may entail. I have a professional licensing/certification exam this month, and would greatly prefer that my laptop be in tip-top shape for the exam. The need to have the greatest level of uptime is what caused me to pay for the NBD Onsite Warranty in the first place. My previous (horrible) warranty experiences and requirement for expedient repair have led me to seek a better method for resolving issues, namely airing them in a public forum, which hopefully will elicit a response from someone who can actually get things done in the warranty department. I have 0 hope of receiving next business day repair (or even repair by Friday, as the warranty explictly says calls received after 4:00 PM might take 2 business days). I am skeptical that the issue will be resolved in the next week or two. Likewise, I have little hope that [some of] the problem(s) will actually get resolved after "repair" has been made, as historically that has not been the case for me with this laptop. I will be voting with my dollars after this, as I have been uniformly unimpressed with Lenovo customer service/warranty/etc. The laptop has been very nice when it doesn't have issues (and when I don't forget to grab it in a certain way), however, everything else about Lenovo has been exceedingly frustrating. The TL;DR of this is:1. If you work for Lenovo and can help, or if you don't and can help, please do!!! I will be extremely grateful for any assistance. 2. DO NOT under any circumstances purchase the Onsite NBD warranty thinking that the warranty will live up to the title. I have never received NBD Onsite warranty service, despite repeatedly 'giving' the option to Lenovo to provide such service. 3. If you are considering purchasing a Lenovo product, please read some of the stories people have on their dealings with the support side of the business. I will speak for myself and say that I will almost certainly never buy another Lenovo product again, and will strongly encourage everyone I know to do the same - after recounting my issues with them.

Hey burgerbone,
Sorry to hear about your troubles getting your machine issues resolved. I am not sure of the onsite policy related to your symptoms but I will be happy to look into it for you.
Do you mind sending me a PM (Private Message) with your machine/case info?
Thanks!
Ty

Where do you get the meial address to complain about really poor service

Where do i get the email address to complain about very very poor service in Bristol uk

I found the address and phone numbers!
I called 408-996-1010. You'll have to add the country code if you want to call this number. They told me to write to:
Apple, Inc.
Attn: Corporate Relations
1 Infinity Loop
Cupertino, CA 95014
I did at the begining of March. I receved a call from an Apple rep at the end of March, the caller left me a voice mail. I called returned the call withn 5 min left him a voice mail and never heard back from them.
Best of luck!

TS3623 How do we get refunds for poor service? 20 times I've had to restart my move due to file access errors

Back when movie rental stores existed you would get a refund if you kept having to run tracking on your tape. If apple's service constantly fails we should get similar credits.

http://apple.com/feedback/

Trying to get in touch with customer service in billing. How hard is it to get a phone number?

I am trying to find someone in customer service in billing. Been trying for three days to find a contact phone number. Not happy about how this process isn't very user friendly. If I could please have someone call me asap so that I can take care of a problem with actually speaking to a human being just like we used to do in the 80s before the invasion of electronic devices that impede human interaction I would very much appreciate it. Thank you.

jbrum,
There is the Support page with phone numbers:
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
I would have alerted forum staff about your plight, but Monika has done it already.
Hopefully, someone will find someone able to take care of it.

5 months of incorrect billing

For 5 months I have been continually over charged. Every month the same, 2 charges for BT SPort and BT Sport HD, of which BT Sport should be free and BT Sport HD I never ordered. I am told time and time again they will address it and that someone will call me, but no one calls me and the following month it's groundhog day once more and the bill is sent grossly overcharged. This last time, they even managed to give me an ex gratia payment for the issues, then continue them.
I have cancelled my BT Direct Debit as, from what I understand, I do not have to pay an incorrect bill. I have asked them to resolve this by checking my account for the last 5 months for over payments, as I have been forced to pay the bills by BT, despite them knowing they were incorrect. However, this month I cracked, on the phone for 2.5 hours on Mothers Day, once more going over the bill in its minutae and I cancelled my Direct Debit. I have advised BT that they have no legal right to demand payment for a bill they know is incorrect, so have asked for a correct bill to be sent, which they tell me they can't, that I have to pay and they'll correct it. But they've been saying that for 5 months.
Can someone put me in touch with customer complaints in the UK as, with all due respect, the Indians haven't fixed the issues with 5 stabds, so I want to be put in touch with the billing team in the UK.
Can someone also advise as to the legality of refusing to pay incorrect bills?
Thanks in advance
Hairy

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I need to complain about iPad 3 i bought only 3 months but have to go to repair 2 times. Poor services, dirty, not response staffs of APPLE AUTHORIZED SERVICE PROVIDER

I bought iPad 3 on dated August 19, 2012
It has a problem when using, happending 3 times already.
1st problem - while using this ipad 3, it suddenltly shut down and show apple logo. after reopen, found all application loaded have gone.
2nd problem - the same issued, but can't re-open or reboot. I have go to your dirty authorized service provider on dated October 15th, 2012. after 4 days passed, they said will call me for updated but no any response. I need to call your service provider myself asking the status. They said have already been reboot with Itune and can't found any problem. I can take it back and said that They have try my device with using out of battery. I need to charge after get it back myself. THIS IS APPLE AUTHORIZED SERVICE PROVIDER.
This is Macintosh Center Co.,Ltd. APPLE AUTHORIZED SERVICE PROVIDER
149/4 Modern Home Tower, Nonsee Road, Bangkok10120
Staff name : Tan
I have called to Apple Suppor Call Center (as understand located in Singapore) report and advise our iPad problem and poor service.
#001 800 441 2904 Mr. Charlie and Mr. Thawatchai 2 staffs have received my comment/complaint and full understand of this story and situation.
Yesterday Noverber 12th, 2010 - the 3rd problem happend again - it more worse. the screen show photo the USB line need to connect to iTunes.
I have no choice need to go back to that poor APPLE AUTHORIZED SERVICE PROVIDER again as they have my story record. Same thing, they said need to check and reboot.
IN 3 MONTHS HAVE TO REPAIR AT SERVICE PROVIDER.
REBOOT IF PROBLEM CAN GO BACK TO THEM --- PROBLEM --- REBOOT ---- AGAIN AND AGAIN.
THIS IS 28,000- BAHT UP DEVICE BRAND APPLE.
MOST IMPORTANT : YOUR IMPORTANT PHOTOS, VIDEO, MESSAGE, RECORD WILL BE GONE.
THEY SAID WE NEED TO BACK UP FREQUENTLY WHEN USE ALL APPLE DEVICES NO MATTER ; iPhone or iPad.
I have iPhone 1st Gen, iPhone 4th Gen, iPad 1, iPad 2, iPad 3 and new iPod 5 for my family.
Now I thought that Samsung is my new choice and as per from my friend suggestion. It a lot of best service from there.
If anyone have the same case as me...Please raise it up...

Phatara, this is a iPad user forum. There's no one here from Apple.
You need to contact Apple:
http://www.apple.com/contact/

How do I report poor service?

The 4G service along the UP-NW Metra Line from the Cumberland stop in Des Plaines, IL all the way to Ogilvie Transportation Center in Chicago is unacceptably poor. Recently, both data and voice service have been failing between the Jefferson Park and Clybourn stops. I would like to know how to report this issue as I use the line Monday - Friday and I attempt to do all of my online business while on the train so I can focus on other items when I return home.

I think my initial concern about weak signal has been coupled with poor service as described here.
The network congestion likely does not affect the weakness in 4G signal as decreases and drop out are predictable as it happens in the same stretches of my commute. Also, I travel in my car at higher rates of speed than in the train and I do not suffer from the same oscillation of signal strength between full and complete drop out. I have spoke with a couple other commuters and they have expressed the same issues with poor signal.
The frustration is mounting as I pay a premium for "America's Most Reliable 4G Network." If my service get interrupted when I do not pay, it is only fair that I should be able to interrupt payment when my service gets regularly interrupted.
My contract is up in December. I have been a Verizon customer for over 9 years, and I might consider looking for a different carrier that will be able to provide a more reliable signal, or possibly the same quality signal at a more reasonable price.

Poor service response times

My entire system has crashed, no tv, no telephone and no internet! The power supply for the fios equipment has failed, and I have to wait two days for a service call that will only take 5 minutes to fix! **bleep**! Thank God my commitment is over and my Direct Tv dish is still up! Thanks for nothing! !!

That the hallmark of Verizon.
A Verizon service tech came out to my neighborhood on a Saturday afternoon and was working on the main fiber distro box and UNPLUGED my line when he was doing what ever it was he was supposed to be doing (he should have messed with me at all). I know this because I was walking my dogs and walked past him as he was opening the box and playing with the mess of yellow fiber lines, unpluging and pluging back in (which he shouldn't have been doing at all).
He left at about 4pm and I discovered the loss of service about 15-30 minutes later. NO PHONE, NO TV, NO INTERNET!
I was on my cell phone on hold for 30 minutes before getting a tech wasted about an hour going through their "standard troubleshooting checklist" having me unplug the battery to reset the box etc... finally he realized what I was saying that the service tech effected my fiber connection/service, but couldn't get the tech back out since he had gone home!!!!!
The earliest they could schedule a tech to come out and fix it was late Monday evening to reconnect my service at the distro box. The tech asked where my ONT box was at and I gave him detailed information about where it was at and how to get to it, since he said he had no idea when the tech would be out and they they wouldn't need to enter the house. I wasn't happy spending the weekend with no TV, no Phone, no Internet, but really didn't have a choice.
Monday comes and I get a text message saying the tech came and left because no one was at home (my roommate was at home but the tech didn't ring the doorbell to get his attention upstairs). He didn't even check the connection at the distro box (which was the only problem) and was clearly written up in the tech order. I call VZ from my cell phone and was on hold for almost an hour before I finally got to talk to a human who proceeded to tell me I should have been home and it was my fault. and that I'd have to wait until Thursday before they could get a tech out.
I lost it and demanded to speak to his supervisor and waited another 45 minutes before the supervisor finally got on the phone with me and after 15 minute discussion he was able to get a tech scheduled to come out the next day (Tuesday).
The tech came out and spent a whole 10 minutes on site and all he did was plug the fiber for my house back into the distro panel.
Oh and VZ made me call separately to customer service to get a billing adjustment for the days I didn't have FIOS service and it was like pulling teeth and all they offered was an adjustment for the 3 days of service that was interrupted. When I got the bill I saw they only it applied it to the bare basic services and charged me full price for all the premium movie services even though they weren't available.
VZ still hasn't a clue about customer service. They had the chance to fix it by sendng the tech back out to fix his error that night, and ending it with no issue. But no, they dragged it out and got all typical VZ "we can't attitude" and inconvienced me for 4 days and I had to burn up several hours of my cell minutes to be on hold and fight with VZ to get them to fix their problem, and they talk to me like they are doing me a BIG favor by crediting me the prorated charge for the days they interrupted my FIOS service...
I was bragging about my FIOS service to my friends and co-workers, but after the HORRIBLE experience, I recommend everyone to stick with cable and pass on FIOS, since you can't trust the service. If you can get Dish or DirecTV then go for it.

Address for Complaints on Poor Service

I'm looking for an e-mail address or physical mail (aka "snail mail") address I can use to submit a complaint regarding Verizon Online's (DSL in my case) horrid customer service. The Verizon website does not provide any useful information on this. I want to be sure that someone beyond the poorly trained foreign sub-contractors are aware of what poor service they are providing. There seems to be no sense of accountability or concern when customers are not happy. If someone has an e-mail address or mailing address for the manger responsible for support in the Southern California region, I would greatly appreciate it.

We had a bundled package with Verizon for 5 years. When they kept hiking up our rates and refusing to negotiate a new package with us, we cancelled. If you do choose to cancel: beware!! Their shady practices and incredible incompetence may just lead you on the same route we found ourselves on with them. Since January 7, 2012 I have called and called and called regarding our account. Apparently we had TWO accounts with them--one for our landline and the rest for our internet and TV. For 5 years we only ever received one bill, but when we cancelled we suddenly had two accounts. The rocket scientist, "Angela" who handled my cancellation only cancelled the phone service and we kept getting bills. Finally "Mr. White" figured out what "Angela" had NOT done and claimed he would cancel BOTH accounts retroactively. We then started receiving a credit statement from one account in the amount of $83.40 and a BILL on the other account in the amount of $83.40. The amazing accountants Verizon employs are apparently incapable of putting those two numbers together and coming up with zero. Everytime I called I was assured the situation would be taken care of and to "disregard" the bills. On 3/20/2012 "Melissa" in Financial Services said she would take care of it and would CALL ME if she had any problems zeroing out the balance with the credit. She never called, so I assumed she had done her job. My mistake! Yesterday we received notice in the mail that Verizon has sent us to a collections agency for $83.40. Well, if we have a credit on our account of $83.40 and have had this credit since January, I think I should take THEM to collections for that!!!! Why can't these **bleep** just put the two accounts together (the way we were billed on them for 5 years) and see that we OWE THEM NOTHING! I am absolutely livid. I spoke with another "supervisor" last night who assured me he would take care of the problem. I asked for this in writing. He sent me a standard Verizon email about how to pay my bill online. Really???? I have reported this company to the Better Business Bureau and, should they use this to attack my credit rating, I will hire a lawyer. Run, don't walk, away from this unethical, incompetent company. I don't care if they come up with the sweetest deals in town in the future, I will NEVER USE ANY VERIZON SERVICE AGAIN!

COMPLAINT! Customer Service and Billing!

Duplicate post - please see:
COMPLAINT!! Customer Service and Billing!
Message was edited by: Admin Moderator

Wow so sorry to hear of your issues with customer service.
I have had the same run around with Verizon wireless customer service.
Depending on who you talk to you get a different answer every time.
How can you make changes to your account when you never know what the "actual" bill will be ?
Have asked to speak to a supervisor and was denied, that is not right.
You could try contacting the BBB maybe they can help you out ( may need them also )

Poor service, incorrect billing, inability to get issue resolved.

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