Poor speeds after 2 years decent service

Hi all,
Been a BT customer for 3 years and everything has been fine until recently. Previously had 1.5 to 2 mb but all of a sudden I am experiencing speeds of around 500kb.
These are the details from my hub:
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 05:43:48
Downstream
864 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
5.5 dB / 20.0 dB
Line attenuation (Down/Up)
57.3 dB / 30.0 dB
Output power (Down/Up)
1.3 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 2
CRC Errors (Down/Up)
9066 / 96
HEC Errors (Down/Up)
2565 / 0
Error Seconds (Local/Remote)
6641 / 77
These are the results from the Speedtest
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
439 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 439 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :864 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Can anyone please help ?

are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Concerning: VGA monitors using an Aluminum Powerbook G4 PowerPC 2004 15"-screen 1.5Ghz The DVI (converted to VGA) video output stopped working on this computer after 9 years of service. This raises question 1: Is there any way of fixing this? I've tried

Concerning: VGA monitors using an Aluminum Powerbook G4 PowerPC 2004 15"-screen 1.5Ghz
The DVI (converted to VGA) video output stopped working on this computer after 9 years of service. This raises question 1:
Is there any way of fixing this? I've tried the usual: triple checked all vga cables & devices through trial & error. Bought a new DVI-VGA adapter. Reset PRAM, PMU, etc. Nothing works. Something is probably damaged, because my KVM switch was not working unless I hot-reseated the vga cable into it, leading to this DVI port, and that is pretty rough stuff.
Question 2 (related):
This dovetails into this: Can I drive a VGA monitor with the s-video output port on this computer. It would take an s-video (male)-to-15-pin-VGA adapter. Has anyone does this? So far, I haven't even found the adapter mentioned anywhere.
Thanks for reading this.
el7

Thanks for the useful feedback, Knucklesmac. I agree. I must have blown something on the logic board -- because I had a faulty old KVM switch that would not switch between computers without some nasty hot-plugging/unplugging the VGA video cables. (wince!). It's like when Dizzy Dean ruined his arm because a line drive hit him in the foot and he readjusted his mechanics around the injury. I take the blame because this has been a great computer, and does not deserve any blame.
If it will help anyone else reading this thread, C2G (née Cables to Go) has some interesting ideas for still getting external video out of this computer:
-USB-to-VGA
http://www.cablestogo.com/product/30545
-Convert s-video or composite video signals to high resolution VGA
http://www.cablestogo.com/product/40971
The price range is $75-$85, which doesn't make horse sense to me for such an old computer -- which has a lot of life in it anyway, because its own 15" monitor is not chopped liver.
el7

BT Infinity 2 - Suddenly no speed after 1 year of ...

I have had a solid 50 meg with 15 up for an entire year. I know this because I stream and upload every day, so if my connection was slow, I would know.
After 1 year of perfect service and being a very happy customer I know am getting 1 meg. What seems so strange is this happened after a heavy night of downloading. I reinstalled like 50 games onto my new PC, downloaded like 500Gig and bam, suddenly I have no speed.
The reason I loved this internet was because I could freely stream and upload/download without caps, thats why I signed up, I asked if they throttle. They said they cant do that as we are on the top package,
It seems to big of a coincidence to slow down right after a lot of downloading. Frustraing.

500gb is huge compared to most and I wonder if you are considered a heavy user in this context
Heavy users: Heavy users can cause peak traffic volumes to exceed the engineered maximum load. In practice this refers to a very small proportion of users of a network whose use is excessive to the extent that it impacts on other users.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Time--Privilege leaves accumulation for New Joinees after 1 year of service

Dear Experts,
We have configured Privilege leaves for Client and its working fineu2026
Requirement u2013 Where as a new joinee should avail the PL accumulated for first years only after completing on year of service.
New Joinee is getting quota every month but now we have to restrict to avail the quota till completing of one year in Org and on the day he/she completes one year should be allowed to take them.
Regards,
Ratan Roy
Edited by: ratan roy on Feb 26, 2009 11:40 AM

ok,
Posted second time
Edited by: ratan roy on Mar 9, 2009 5:17 AM

Customer Support Nightmare - Cannot believe it after 10 years of service

TO VERIZON:
This is my fourth contact to you to make a simple plan change, at least the first person on the phone told me would be simple. Here is a summery of what I sent via your webpage. Please tell me who can really help me and not tell me that it was done and do nothing or promise me a return call to disappear from the face of the earth.
I have been a customer for 10 years and believe I am finished. I have spent 7 (9 now including this morning) hours trying to resolve an issue. Your representative stated they could lower my bill but due to circumstances I had to go to the store to do it. They said they would put specific notes on my account so we didn't have to spend another two hours working it out. t went to the store and spent 4 hours there with another representative who couldn't seem to figure this out until I said "forget it, I would just go to Sprint. (That was why I called the above representative in the first place as I had already done an application and was attempting to transfer my number) Suddenly it became possible to do what the first representative stated would be easy. Another Customer witnessed the entire event. I can give you her contact info. Then I found out yesterday that after all this, they did not even bother to make the changes to my plan. They gave me "yes yes lip service" and did nothing. I was at the store for a total of 4.5 hours.
Yesterday I contacted you again by phone(after realizing online that my plan had not been changed), a representative named Dylan said he, was going to call the store and call me back. He said they would definitely get this taken care of. It is now 8am the next day and no one has contacted me. There is clearly no one in your company that can follow through. I have already applied to both Sprint and T-Moblie and while I hate to do it. I am furious. I will be trying to make a decision today. I am so angry, I do not know if I want to stay even if they change my lines. This should be so simple, it is a change to my plan and I have wasted a day of my life and raised my blood pressure because every seems completely incompetent. At the very least, even if I leave, I want you to know why. I want a lot of people to know why.
Julie
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

Julie, I have no idea what type of plan changes you are referring to but you can change your plan at anytime at http://www.verizonwireless.com under your account, under the device shown etc.
In very rare cases you will get a system message saying the transaction could not be done and to call 800-922-0204 to speak to a customer service representative. Again I have never had this issue.
If I read your missive correctly you have applied to what? There is no application to leave and port out your service to T-Mobile or Sprint or even AT&T.
All that is needed is your full account number off your billing invoice or from the My Account screen at the web portal.
You give that and your Verizon account password which normally is the last four digits of your social security number.
It can take the other provider 20 minutes or 24 hours. Once done it cancels the line account at Verizon wireless.
If you are feeling unhappy and agitated it is always best to wait an hour or longer to compose yourself and either port out or continue with other methods to get what is necessary done.
Good Luck

HT1338 my apple mac after 4 years excellent service now takes a long time to load internet and other software . Rotating circle and many time outs

Sometimes the use of multiple softwares slows the system down and I get a rotating circle.This never used to happen.
I have checked software updates.
Checked system preferences
All the obvious stuff
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Hi Peter ...
Make sure there's enough free space on the startup disk.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.
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Security Deposit Refund after one year

I have paid every phone bill for the past 11 months and I am wondering when I am eligible to have my security deposit returned. I have had no luck with other inquiries I have made regarding this deposit in the past.

Hi Brandon,
I appreciate your inquiry about the security deposit. In order to be eligible to receive a security deposit refund in full, the account must meet several criteria:
• 350 days of active service (the 350 days begins from the point of activation, not from the time the security deposit is applied to the account).
• No suspensions due to non-payment.
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I'm running OS X 10.6.8-Why is Time Machine all of a sudden backing up 225GB of data after 2 years of perfect service? I have not added, deleted, or upgraded anything, Help!

I'm running OS X 10.6.8-Why is Time Machine all of a sudden backing up 250GB of data after 2 years of perfect service? I have not added, deleted, or upgraded anything.

USB 3.0 drives work on USB 2.0 but you do get 2.0 speed. They are cheaper because they are popular PC drives. If you get a new computer you'll get the bump to 3.0 speed.
I like the Seagate USB 3.0 Backup plus drives. They come formatted for PC but easy to format in Disk Utility. Seagate Backup Plus Right now the 1T is more than the 2 & 3T drives
This Western Digital drive has good reviews: WD My Book Hard Drive for Mac 2 TB $99.
Locally, Best Buy seems to have the best prices.
USB 3.0 is 10x faster than USB 2.0
Thunderbolt is 12 times faster than FireWire 800 and up to 20 times faster than USB 2.0.
Format new drives with Apple's Disk Utility rather than the software that come with the drive.
My plan was to rid a lot of the stuff I have on my computer (to a hard drive) anyhow once it had backed up.
I wound't necessarily backup those files to Time Machine. I would copy to the external drive then delete from computer. Only backup to Time Machine the data you would want to restore to your Mac if there was a problem. The backup will go much faster this way. Time Machine backup is slower than just copying data in my experience.

IS THERE ANY SIMPLE WAY TO RETURN SPEED PERFORMANCE TO FACTORY SPEED AFTER ABOUT 3 YEARS OF RELATIVELY STANDARD USE?

Everyone is often so quick to bash all these 'cleaning' utilities but rarely give any solutions.
There's a lot of critiques and endless lists of what NOT to do to avoid performance problems.
My Powerbook is 3 years old. It runs like molasses... SLOW.
I'm not a computer geek, but I'm smart and understand quite a bit more than a newbie.
Do I need a degree in computer engineering to fix/speed up my mac?
Yes, I know, the cleaning utilities suck. But is it really true of all of them?
I'm not totally convinced because there seems to be such a huge market for them.
Sure, there's a huge market for bottled water too, so maybe they are just useless/marketing crap, but I really want to return to my original speed performance quickly and can't seem to find out if it's possible with a utility.
I'm not willing to sit down for 3 hours and study line by line b.s. about how to fix it.
I have no problem if it's not fixable. I've always assumed operating systems outgrow their hardware's capacity to keep up, and sell my old one for a new one, no prob.
I don't care, really, but again, I'm curious if there is any quick, easy, user-friendly utility or method that I can use to return the speed performance I had as recently as a year ago? (I'd be satisfied with that).
Anyone willing to bite on that? Anyone willing to not critique, complain, tell me what NOT to do and actually know a solution?
IS THERE ANY SIMPLE WAY TO RETURN SPEED PERFORMANCE BACK TO (OR CLOSE TO) ORIGINAL FACTORY SPEED AFTER ABOUT 3 YEARS OF RELATIVELY STANDARD USE?
The only thing I may have done outside of the norm was some video editing, but very little.

Look for solutions here:
https://discussions.apple.com/docs/DOC-3521
https://discussions.apple.com/docs/DOC-3353
Ciao.

"Service Battery" after two years?

I have a 09' Pro and the battery is already saying "Service Battery" and i am getting a max 4 hours out of the battery. I have calibrated and also taken good care of the battery by draining and charging it every week or so. I almost never let it sit on the charger for more than an hour or so after fully charged and have done several calibration methods to reverse this. I have read forums saying that Apple treats batteries as a "consumable item" so after a year they are not under warranty. I have 3 year applecare and am wondering if they would replace it since they brag and boast about having advanced batteries that last up to 5 years and hold their charge for up to 1000 charges.

Manufacturer:          SMP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          3
Hardware Revision:          2
Cell Revision:          100
Charge Information:
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Fully Charged:          No
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Is it true that MacBooks have to have their batteries " serviced " after 3 years

Is it true that MacBooks have to have their batteries " serviced " after 3 years- if so, where would I get it done?

It would help to know which one of the 9 different models of MacBook you have. To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up check the Model Identifier and post it back here.
Go to the Apple in the upper left corner and select About This Mac, then click on More Info, then select Power from the left hand column of the System Profiler. Copy and paste the Battery Information from the top of the page back here.

Poor Performance after start up and Frequent Crashes

I have a brand new imac i order a little over 6 months ago, i immediately migrated my old imac's files to the new mac and everything worked great but then slowly began to degrade in performance and now i have nothing but problems that have gotten worse.
The first problem occurred with a slow performance speed after about a month of amazing performance.
Then I noticed the new magic mouse i had ordered with the computer would lose connection with the computer causing it to crash, also the new mouse would not hold a charge for long. My last magic mouse did not have this issue.
My computer would fall asleep and then i could be unable to wake it by using my mouse, even plugging in an apple pro wired mouse would not work, i had to turn the power on and off to restart
My bluetooth was acting funny trying to connect to devices i hadn't authorized
Then came a kernel crash.
Then came apple 3 tired support who after weeks of diagnosis over the phone were stumped.
I tried the following to fix the problems myself:
reset the Pram
Repaired Disk Permissions
Checked the hardware
reinstalled the OS
Checked for and installed all software updates
Reset the SMC
Ran 3rd party software "mackeeper" to optimize my files and check for viruses
Clean up unneeded files so plenty of memory
And finally downloaded a 3rd part program called "idrefrag" to defrag my system files.
nothing worked
I was unable to take additional time to deal with the issue, i work and attend school online and was extremely busy during the summer so i had to just deal with the issues because being without my computer was not an option i had.
After my busy summer ended, the problems had only gotten worse
Now, not only does the mac fall asleep and not wake up and not respond to the magic mouse to wake up or reconnect when the mouse and mac lose signal, but now when i plug in a usb flash drive to my external flash drive port, it's like playing russian roulette, half the time it's fine, the other half the computer freeze upon insertion of the drive. I shouldn't have so much anxiety plugging in a 8gb flash drive.
but now on to the worst part, before the summer when i had to restart after crashes it was normal, but now when i restart, the computer acts like it has to remember how to even be a computer again. Upon restarting after the classic Mac tone:
My mac desktop begins to reload, although the icons on the top right appear then disappear and then appear to load back up very slowly.
Moving files to another folder or tp the trash is painstakingly slow, i get a message saying "preparing to move file" that goes on for 10 minutes.
Simple tasks like trying to copy and paste or access my "places" on the side bar like "movies, "Pictures" etc cause a pinwheel and then each "place" has to load all the files as if it's searching the computer for them all before i have access to them, this can take 5-10 minutes
When i click on an application from the dock to load, it just bounces for a while and then finally starts up but takes 5 minutes or more to be able to access without a pinwheel
Overall the computer basically forgets how to be a computer and has to relearn how to do the simplest tasks, the next 24 hours is plagued by pinwheels and slow performance and then it acts fine again, but i can never shut it down or it start all over again, so i just let it fall asleep when not in use and cross my fingers that when i come back it will respond to the mouse and wake up, half the time it does, the other half, i have to restart by holding the power button down and then pressing it to start up again.
I had to just adapt, so i have a good system down now and so when I restart i run the system disk utility and repair the HD 1 & 2 's permission which always seems to have a lot of issues and that kinda helps speed along the 24 hour relearning process. But i shouldn't have to do all this stuff, i spent 3,000 on this computer, i bought all the upgrades and after a couple of months of amazing performance i was left with a time bomb and 3 tier apple support who have no idea where to go and now wont even call me back despite my paying for 4 years of apple care, I am at a total loss of what to do, i can't afford to send the machine off for diagnosis and repair and frankly think Apple should send me a new machine since not only does the mac itself present problems, but so does the new magic mouse, and the rechargeable batteries and charger i purchased from them as well.
My Mac info:
Mac OS X Version 10.6.8
Model Name:          iMacModel Identifier:          iMac12,1
Processor Name:          Intel Core i7
Processor Speed:          2.8 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          8 MB
Memory:          16 GB
Serial -ATA
any suggestions?

Thats a shame, you should be enjoying your mac!, what was the final outcome of the Apple support guys?. I think if it were me and i had tried tried everything that you have including the support tech. i would be pressing for a replacement mac.

After 13 years, can no longer recommend HP - Chronic MB problems on dv6t-7000 unheeded by HP support

I couldn't find anywhere else to voice this - my dv6t-7000 is just out of warranty and thus I don't qualify for email support. I have spent the past year in a back and forth battle with HP customer support and am finally calling it quits after 13 years of exclusively buying from them and recommending them to less tech-savvy friends and family.
I ordered this laptop around July 2012, eager to check out the benefits of Seagate's new 2nd-gen hybrid drives. Laptop arrived and was blazing fast, but starting getting some STOP errors (blue screens) pretty soon. Because this was coupled with hard drive errors, I didn't bother to dig too much into the problem and instead contacted HP, who (very quickly) shipped me a service box. I send them my laptop and get it back a couple of weeks later, but can't figure out what they changed (I later found out they just reflashed the BIOS).
Sure enough, I start getting the same errors again. Contact HP a second time and they recommend a replacement hard drive. Swapped the drives out and started fresh, but within a couple of weeks, the same errors popped up on the new drive. At some point around here, I was told I was being moved up to a Tier 2 support level, which didn't seem to make a difference in how much (or little) support seemed to pay attention to my own observations of the problem. Their process came across as (1) determine if support is needed and warranted (2) ship out prepaid service box (3) let the service department start from scratch to diagnose the issue.
I ended up sending the laptop to HP a third time, after clarifying the issue with the support reps I spoke with and giving them detailed instructions of the problems I had been observing, which seemed to point to a faulty hard drive cable or a related issue with the motherboard itself. The rep was very friendly and promised to relay this information to support before they got their hands on my laptop. Sent it in and again - no difference except a freshly installed operating system.
Before this third service call, I had freshly installed Windows 8, and if anything, the problem had gotten worse. I had run memtest with no errors on either sticks, ran SeaTools DOS with unspecified corruption errors, cleaned out the insides with compressed air, reinstalled WIndows 8 twice from scratch, ran dskchk and SFC countless times with unrepairable errors, run DISM a couple of times unsuccessfully, swapped out the CMOS battery, and was still basically experiencing a stop error every 1-2 days. I reinstalled Win8 after receiving my laptop back for the third time, and continued to have these problems. At this point I gave up trying to send it in to HP, because school was getting in the way of my ability to be without a laptop for 2 weeks at a time.
Currently, I cannot install Windows 8.1 and still experience KERNEL_DATA_INPAGE_ERROR and CRITICAL_PROCESS_DIED stop errors every 2-3 hours. I had one while writing this post, so hopefully I haven't forgotten to include anything. I don't mean to lay all of the blame on HP, but I don't like not having my input listened to or considered. It seems counterintuitive to me - this process could have taken 2 weeks to resolve instead of multiple months to fail and lose a customer in the process.
I bought HP knowing fully well that I was paying for high-end parts and not necessarily build quality. That's never been a problem in 13 years of buying laptops and PCs from them, as well as recommending them to friends and family - we know how to take proper care of expensive technology. But I'm realizing now that when you do get a dud, HP support seems to do everything in its power not to have to replace your laptop even when it's warranted. I will use this laptop until it can no longer function (hopefully a couple of months at least) and then consider another company for the first time in a long time. On the desktop end - well, I've been meaning to build a PC for a while now.

I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.
OrnahP
HP Support Forums Moderator
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Iphone 4 no audio after 1 year (warranty expired)

I bought 2 Iphone 4 in 2010 from Digi Centre, Queensbay Mall in Penang state, Malaysia. The warranty has past 1 year expired date. Today one of the Iphone 4 purchased finally get the problem of no ringing tone. When plug in the headphone, the audio is working fine. The Digi Centre said it will take 2-3 weeks to get it fix as they need to send to headquarter to probe the problems.
Meanwhile, they borrow me an old Nokia handphone. It is a sad experience when your experience of today technology come to a halt due to this, i heard some 4S unit also having the same problem with no ringing tone, after some time. Hope they can develop patches to solve this stupid hardware audio issue, it bring alot of inconveniences to me.
The other unit of Iphone 4 is working properly.
Very unfortunate, the local service centre has no immediate fix or solution, my impression of Apple product has drop as it is made in China, some batch are faulty they didn't pay enough attention to the quality mission they pledged.
Should I change to Iphone 4S or wait for Iphone 5 because I already sad with my Iphone4 case after 1 year this stupid hardware defect start to creep in my life as a result I'm punished for 2-3 weeks of inconveniences, probably will have to pay more to get it repair as warranty has lapsed after 1 year. Thanks to all the China good and quality control that we have to experience inconveniences after 1 year.
I'm likely to wait for Iphone 5 for longer battery and better patch hopefully to address the hardware audio suddenly die off after 1 year by itself.

It only take a day to get things checked and fix. The Chairman of the branch Mr. Ricky Ooi has helped me to replace the buzzer. Apparently some water vapor leaked into the buzzer, fortunately it doesn't sip into the main board.
For all Penang Iphone4 folks who accidentally or somehow like my case, please visit the shop to get on time replacement and fixes.
Very thankful for his team support, and now I don't have to live without Iphone4 for 2-3 weeks as was told earlier when i surrendered my iphone4. Now I will look for him and seek his advise to upgrade to Iphone 4S or wait for Iphone 5, this case really awakened me to be cautious next time.

I've had my ipod shuffle (2nd generation) for a long time now and after a year and a bit of not being in use it doesn't work. When I connect it to the computer it doesn't come up. Can my ipod be charged or fixed?

I've had my ipod shuffle (2nd generation) for a long time now and after a year and a bit of not being in use it doesn't work. When I connect it to the computer it doesn't come up. Can my ipod be charged or fixed? Please help!

That is about normal. You can maximize battery life by changing some settings. See:
Apple - Batteries - iPod
Apple will exchange your iPod for a refurbished one for with a new battery for $79. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace your battery for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the battery yourself if you are up to it. You can purchase a replacment for about $10
iPod Touch Repair – iFixit

Poor speeds after 2 years decent service

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