Poor upload speeds via speedtest affecting iTunes match failure to upload new songs?

Hi Guys,
My itunes match is stuck at stage 3 - I only have a couple of albums worth of songs to update but it is freezing and eventually erroring saying it can't complete the request and times out.
generally it is fine with a 15,000 song library. My itunes is up to date. I have logged out and logged in and now I can't even see any of my icloud tracks, even though it says I am logged in...
My internet browsing has also become very sluggish. I have done various checks and the only thing I have noticed is that my upload speed via a speed test is 0.01 if am lucky which is very low seeing as I should be on around 5MB (via virgin media superhub)
Would this explain my Itunes match issue?
Any help or advice on these issues would be hugely helpful.
Cheers,
Dave,

Hi rhirons,
Unfortunately at present there isn't much I can suggest, you've pretty much covered off most of the troubleshooting there is for iTunes match. This is a common problem and has been ongoing since the beginning of the month affecting a lot of people. It appears to be an issue at the iTunes side and until Apple acknowledge there is a problem and fix it I'm afraid we're stuck.
I'd recommend contacting Apple Support online by going to https://getsupport.apple.com/Issues.action then selecting iTunes Store > Connecting & Downloading > iTunes Match
The more people that contact Apple to report the issue will hopefully will trigger a response to get the problem sorted.

Similar Messages

  • ITunes Match won't upload non-matched songs on my home network

    As it says in the subject, iTunes Match won't upload non-matched songs on my home network. For a while I thought the problem was with iTunes Match itself. And maybe it still is somehow. But I recently discovered the problem only occurs on my own home network. Any time I add a song to iTunes that isn't in the iTunes store, it should upload it. But instead it just loops in failed attempts to upload, always stopping and starting over at step 1. Occasionally I'll get error messages like -9810, but more often it'll just continue to loop for hours on end. I recently took my MBP to a coffee shop and used their wifi and tried it there, and the songs uploaded without any problem at all. I never used to have this issue over the entire year I was using iTunes Match. My only guess as to what might have caused the issue is when we downgraded the speed of our internet. I can't recall for certain whether that was the exact time my issues began, but it's the only possible change I can think of. I've tried rebooting the router, turning iTunes Match and Genius off and on, rebooting the computer, creating a new iTunes Library, all not solving my problem. Any other ideas?

    There's a longer thread discussing this problem over here: https://discussions.apple.com/thread/4160355?start=120&tstart=0
    What I posted there is that if I enable QOS on my router and limit my upload bandwidth (I used a cap of 1024 kilobits/second) then iTunes Match stops looping and will successfully upload songs and complete match.
    There aren't any blocked ports, it's really just iTunes being a pig and oversaturating the internet connection to a point of failure.
    Super frustrating, it's been a bug for months. I wish I had a better solution.

  • ITunes Match has stopped uploading - every file errors and says waiting - I have tried to delete the files and use other formats etc.  I have had the service since Day 1 and NEVER had an issue.  It didn't start until the Delete from Cloud switch to Hide

    iTunes Match has stopped uploading - every file errors and says waiting - I have tried to delete the files and use other formats etc.  I have had the service since Day 1 and NEVER had an issue.  It didn't start until the Delete from Cloud switch to Hide from cloud - the files that do not upload show grayed out on my other devices.

    Have you confirmed that you successfull purged iTunes Match by also looking on an iOS device?  If so, keep in mind that Apple's servers may be experiencing a heavy load right now.  They just added about 19 countries to the service and I've read a few accounts this morning that suggests all's not running perfectly right now.

  • ITunes match is not uploading all my music.

    iTunes match is not uploading my music.  It is stuck on Step 3 uploading 0 out of 224.  iTunes is hung up and can only be force quit.  Been stuck at 0 uploaded for 18 hours or more.

    I have tried rebooting, turning match on and off.  Nothing I seem to do changes anything.  I can add new songs that get uploaded okay but I am still stuck on uploading 0 of 224.  And there are some song's that should be matched but stuck at "waiting".

  • HT204406 Itunes Match won't upload. I get error stating there was an error in the itunes store, please try again. I have tried again everyday for the last month and am still unable to use.  Any ideas on why Match can't complete the 1st step of the process

    Itunes Match won't upload. I get error stating there was an error in the itunes store, please try again. I have tried again everyday for the last month and am still unable to use.  Any ideas on why Match can't complete the 1st step of the process (Gathering information about your Itunes library)?

    JohnCullison wrote:
    For the last few weeks, the iTunes store has been displayed with empty graphic rectangles (with a blue box containing a white question mark centered in the rectangles), bits of text, and some buttons. The page extends quite a ways, including what I assume would be all the links to all the music...
    If all you are trying to do is buy music, you can easily buy MP3s at any online music download store (e.g. amazon.com) and add them to your iTunes library.

  • Very slow upload speed via infinity 2 (business) u...

    Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
    Had my line fixed today by engineer (no dial tone).
    Download rate near normal but upload = 0.73Mbps!?
    I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
    Just seems very low considered the line is now operational again.

    48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
    What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
    Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
    Jeez.

  • ITunes Match doesn't upload any songs.

    I've got a problem with iTunes match on iTunes 11 on my MacBook Pro 10.8.2. At Step 3, iTunes Match doesn't upload any songs! It stops and starts again with Step 1. At the end, I've error 4002. Turn on/off Genius/iTunes Match didn't worked ! I need help

    Power-cycle your internet modem and the router (if you have one). Otherwise just let it keep running. There's really nothing else you can do.

  • How do I tell iTunes Match NOT to upload a song / audio file?

    I produce music in Logic Pro and later play in iTunes for additional listening and testing.  How do I tell iTunes Match NOT TO UPLOAD certain songs or audio files?   I have to continously delete files from the cloud.
    Thanks in advance for any suggestions.
    PC

    Hi,
    It's all or nothing with iTunes Match. If the track is a valid format it either matches or uploads.
    Do you want to keep the tracks in itunes? If so, I suggest that you create a second blank library then turn on match. This will show all your tracks in the cloud. If a track uploads, you can delete it from the cloud using this new library. When you revert to your original library, the track will still be present but the iCloud status will now be "removed" instead of "uploaded". You can see iCloud status in song view by going to menu > view > view options and tick box. Match will now ignore this track when scanning your library.
    Jim

  • HT4914 When I subscribed to iTunes Match I lost all my songs. I did a back up of my ITunes Library to iCloud but I can't find the songs! Can someone help me?

    When I subscribed to iTunes Match I lost all my songs. I did a back up of my ITunes Library to iCloud but I can't find the songs! Can someone help me?

    I guess the iTunes store is not recognizing your computer. Did you de-authorise your computer after you uploaded to iTunes Match. Did you register your new computer with a different User ID? Do you have Genius turned on (which needs to be on as it works in conjunction with iTunes Match. Did you authorise your new computer?
    You paid for ITunes match & uploaded your songs using a different computer. So there are obviously one or more steps which need to be taken to download your media from the iCloud. Either someone else with more expertise than I can help you, for example, Limnos Limnos ; or King_Penguin King_Penguin or Chris_CA https://discussions.apple.com/people/Chris%20CA would probably be able to help you better than I.
    I don't work for Apple, I'm only a volunteer, if you can't get help from someone as mentioned above there's always Kappy (who is extremely busy) Kappy ;
    then I would recommend going through the tried and true channel here > http://www.apple.com/support/contact/
    Sorry I couldn't solve your problem myself. I'm about ready to retire from this game.
    Peace Out.

  • HT4914 My Itunes match isn't playing a song

    On my Itunes match I have a song that was put in icloud and it lets me select to play it but when I play it I don't hear anything

    This is a known issue. Problems have been reported since March 13th. Keep in mind that resetting your modem or router is a "shotgun approach" to troubleshooting, since you're effectively changing many things at once (potentially getting a new dynamic IP, connecting to a different DNS server, flushing cached data in your router.) It may very well fail to work all-together.
    Problem:
    When attempting to add one or more individual tracks to iTunes match, the code "4010" (unknown error) is returned.
    Workaround:
    Perform a bulk update your entire library via Store > Update iTunes Match.
    Report it here:
    http://www.apple.com/support/systemstatus/
    Currently, iTunes Match is still shown as online and healthy. Apple typically doesn't change that status unless there's a major incident impacting many users at once. This does not mean there isn't an issue, however.

  • My Itune Match tries to update my songs but itunes just shuts down

    I just upgraded to the new version Of Itunes 10.6.0.40 on my windows pc. Now when itune match tries to update my songs to the cloud it just makes itunes crash and restart. Any Ideas Anyone?

    Ashy07,
    so have you backed up and reformatted?

  • I recently had to set my laptop back to factory settings, thus had to reinstall Itunes.  I connected my Ipod to the lap top my songs went back to my Itunes but when I add new songs and try to sync my Ipod, the new songs won't appear on my Ipod.  Help me!!

    I recently had to set my laptop back to factory settings, thus had to reinstall Itunes.  I connected my Ipod to the lap top my songs went back to my Itunes but when I add new songs and try to sync my Ipod, the new songs won't appear on my Ipod.  Is there someone out there that can help me out? I would appreciate it!

    Hi NYYJMM,
    Thanks for visiting Apple Support Communities.
    You may want to reset your iPod nano and then sync again. If the issue persists, restore your iPod and try again. See these articles for the steps:
    How to reset iPod
    http://support.apple.com/kb/ht1320
    Restoring iPod to factory settings
    http://support.apple.com/kb/ht1339
    Best Regards,
    Jeremy

  • Will a song uploaded to iCloud via iTunes Match be deleted if the song is deleted locally?

    Is it safe to remove songs from iTunes to free up space on one's hard drive after they have been uploaded to iTunes Match?  That is, will the song in iCloud be deleted if the song is deleted locally?
    Thanks.

    I think iTunes Match is still in beta so I wouldn't do that unless I was sure of my personal backups. I'm not sure I would do that even if iTunes Match wasn't in beta. At least not for several months to let the service shake out problems first.
    Edit: I didn't find the words Beta on any Apple documentation so I think that part is wrong. I was taking Chris Breen's word for it from Macworld.com but he might have meant it ironically. But as I said, I still would be hesitant to delete from my library just yet.

  • ITunes Match fails to upload songs in Step 3

    This is an update to my earlier post on this problem.
    During Step 3, when iTunes Match is supposed to upload non-iTunes Store music and artwork, it fails for an unknown reason and repatedly attemps the process all over again. This continues until aborted by the user.
    After several months of frustrated tinkering, one of the iTunes Senior Advisors, suggested a solution that did solve the probelm. The solution is to limit the upload speed of the router to something less than 3 Mbps. Apparently, with high speed uploads either the iTunes Match server or iTunes itself cannot cope with the data flow and the upload process crashes with no indication to the user. While this solved my problem and my approximately 1,500 songs eventually uploaded, it did take more than 10 hours. But its done and my compete library is now on iTunes Match.
    I pointed out to Apple that this solution was, in my opinion, a serious flaw in the iTunes Match offering and that Apple needs to address the problem.
    My ISP provider is Comcast and I typically get download speeds of 28 Mbps and upload speeds of 5 Mbps. Obviously the 5 Mbps is too fast for the iTunes Match ecosystem. I was able to adjust the upload speed by changing the QoS settings of my Linksys router and giving iTunes a priority over other apps.
    Hopefully this post helps out others with the saem problem.

    The -2114 error, typically occurs when trying to download / stream an uploaded Song file.  The error tends to be intermittant and may simply indicate a failing server in the Apple infrastructure.
    Local action, wait for a period and re-try - usually successful - once working, ensure you download and backup a secure local version - or simply restore a good version from existing local backup.

  • How can I access songs that have been uploaded to my iCloud with itunes Match on a different (work) PC?

    I have logged in with Itunes Match on my work PC, but after 'gathering information about itunes' Itunes Match says the maximum songs that can be uploaded that were not purchased in itunes is 25000 and iMatch stops. All I want to do is have access and the ability to download songs that iMatch has already uploaded to iCloud from my home PC.
    Please Help

    Place that first folder of photos that you synced to the iPad within the main folder of photos that you sync from and select them to sync again. You can place any number of subfolders within the main folder that you sync from and select those folders to sync. Just "tick"(select) the folders in the photos tab in iTunes.
    iOS and iPod: Syncing photos using iTunes

Maybe you are looking for

  • Multitouch and Spaces

    Hi, There is a method to use the four-finger swiping left or right to switch Spaces and not Applications? Thanks

  • Which data are stored in the table GTL0?

    Hi All, cuold anyone tell anything about the table GTL0? What is it for? Thanks

  • In oracle forms how to restrict creating new record

    I have a multi record block, I dont want to create new record. If I use the down key after the last record control is moving to next record. I dont want this to happen. I want to scroll between first and last record. Can anyone tell me ?

  • Extracting dates problem

    customer table =========== customer_id varchar2(6) st_dt date ed_dt date dop varchar2(7) data === customer_id st_dt ed_dt dop 429100 2005/02/23 2006/03/20 0000007 customer1 table ============ customer_id varchar2(6) st_dt date ed_dt date dop varchar2

  • Loading master data

    Hi experts, I need urgent help...i have received problem of invalid characters for omaterial_attributes.I did save in permitted characteristics and later went in process chain and made repeat for 0material.even tho have saved its showing red led for