Porblem starting Interaction center
Hi Gurus,
after customizing bpident, bp role, nav bar etc. in customer name space, the interaction center is not starting probperly anymore.
The icon "starting crm" remains "loading", but the IC is not shown. Also there is no error message.
This habit does not only affect the Z-role. also the standard IC roles (which remained untouched).
Other non-ic roles like salespro are working fine.
Do you have any hints how to investigate that error or how to correct this?
Thanks a lot in advance
Kind reagrds
Hannes
Hi there,
thank you very much for your help.
All services are active. Is there anyway to see, when which service was activated (log)?
Any other suggestions?
Kind regards
Hannes
Similar Messages
-
Call transaction in new session not working inside CRM Interaction Center
Hi Experts,
I have developed a report which contains a screen with push button. When user clicks on button a transaction (FPL9) is being called and opened in new session or window. But when the report is being called in CRM Interaction Center using transaction launcher and button is clicked no new session or new window is being opened. Our requirement is FPL9 transaction will be opened in new session / window inside Interaction Center also.
Please help me how to open a new session or window in interaction center on push botton click.
Thanks in advance.
Regards,
ArnabHi Anil..
This is the Solution for ur Requirement. try this program and change as per ur need.
REPORT ZSEL_CALL_TCODE.
data : IT_KNA1 TYPE TABLE OF KNA1 WITH HEADER LINE.
DATA : IT_SPA TYPE TABLE OF RFC_SPAGPA WITH HEADER LINE.
SELECT * FROM KNA1 INTO TABLE IT_KNA1 .
LOOP AT IT_KNA1 .
WRITE:/ IT_KNA1-KUNNR HOTSPOT ON.
HIDE IT_KNA1-KUNNR .
ENDLOOP.
CLEAR IT_KNA1-KUNNR.
AT LINE-SELECTION.
CASE SY-LSIND.
WHEN 1.
IF IT_KNA1-KUNNR IS NOT INITIAL.
REFRESH IT_SPA.
IT_SPA-PARID = 'KUN'.
IT_SPA-PARVAL = IT_KNA1-KUNNR.
APPEND IT_SPA.
CALL FUNCTION 'ABAP4_CALL_TRANSACTION' STARTING NEW TASK 'S1'
EXPORTING
TCODE = 'XD02'
SKIP_SCREEN = ' '
MODE_VAL = 'A'
UPDATE_VAL = 'A'
IMPORTING
SUBRC =
TABLES
USING_TAB =
SPAGPA_TAB = IT_SPA
MESS_TAB =
EXCEPTIONS
CALL_TRANSACTION_DENIED = 1
TCODE_INVALID = 2
OTHERS = 3
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDIF.
ENDCASE.
<b>Reward if Helpful.</b> -
Default Launch Page in Interaction center 2007
Hi ,
We are using CRM 2007.
I wanted to change the initail screen in Interaction center from Account identification screen to a custom workcenter containing only company's webiste.
I created a new logical link and then created a transaction using transaction launcher. I then crated a new workcenter and assigned this link to it.
Assigned this to my Navbar prof and made it as default logical link in navbar customizing.
When I log on to IC, my new Workcenter as default appears but the webpage doesn't start automatically. I need to click on Home link one more time again to get it?
What Am I missing?
ThanksHi urjose,
It is due to the logic in the IC ....
A recording of all interactions will be done, the IREC is created the minute you confirm the BP in search.
SAPs intention is that all other transaction types one wishes to work with should be made as follow-up activities. Follow-ups to the initial IREC. Since this wish to have IREC as central object there is no way to choose different types after your own conveinience....
Follow the logic and do the IREC first and let your users make a follow-up activity instead.
Morten -
"Transaction Cancelled" in Interaction Center
CRM Experts,
I am facing issues while working with CRM 2007 Interaction Center. After confirming the Business Partner, when I move to Interaction Record or Complaint, all the fields are Greyed out and on top of the screen there is a message "Transaction Cancelled".
I have assigned IC_BT Function Profile in my Business Role. Also CONTENT_MGMT Function Profile is set to DEFAULT.
If I click on "Retun to Current Interaction Record" in the Recent Interaction History, it starts working fine.
Please advise.
Thankshi Daljit pal singh,
This error occurs due to missing parameters in runtime framework profile.
Create a new runtime framework profile with the following values
Separate Display Mode - ON
Application - BSPWD_BASICS
View Set Name - WorkAreaHostViewSet
View Area Name - WorkAreaView
History Type - Simple History Stack
Operation Mode - automatic Recording of changes in work area
Max. Entries -
and add the following custom controllers to runtime framework profile.
CRMCMP_BPIDENT CuCoIdentification
CRMCMP_UIEVENT CuCoUiEvents
ICCMP_BT_GLOBAL CuCoIRec
ICCMP_FEEDBACK FeedbackCuCo
assign this runtime framework profile to your business role.This will resolve your issue.
thanks
giri
Edited by: Yadagiri Challa on Dec 18, 2008 2:16 AM
Actually the above mentioned steps for runtime framewrok profile are avaiable in the OSS note Note "1112935 - IC - Transaction cancelled for sales order".
thanks
giri -
Toolbar in Interaction Center (CRM 2007)
Hi,
I have added few buttons in the toolbar of Interaction Center of CRM 2007. I want now to catch the event, when the user click on those buttons. If I understand it correctly I have to add the new event in the function wsb_handler. How can i find this function? I found the view wsb_icon.htm in the BSP application iccmp_ccs. But how can i navigate to the function wsb_handler to add my new event?
Regards
benyHello Beny,
You may add the action handler in the method ACTION_HANDLER of class CL_CRM_MCM_SESSION. This is a good starting point. In addition, using the debugger to see the call stack to this method also recommended. This will give you an idea how the call flow from the button click to the server side action handler.
Hope this helps.
Best Regards,
Satit Nuchitsiripattara -
Interaction center Phone number problem
HI experts
I have a strange scenario related to interaction center
In the account identification, i need to enter the account holder information and its asks for the contact person details also where in the telephone field i have maintained one phone number.
Now in the contact person details I enter a second calling phone number and save the same.
The problem starts when i reopen the contact person's details the second phone number overrides the first one and puts a zero in the second line.
could you please help in finding out the exact reason of the above problem
Thanks in advance.....My friend was telling me she knew someone who had to change their number because their texts and MMS messaging were being funny and not sending/recieving O_O. Well they switched out the SIM when I previously had the iPhone 5 but this time they didn't do anything, now that you mention it, I think I might just go there after work to have a new SIM inputted because now I'm on 3G 90% of the time instead of LTE and the LTE switch is on. All they did (technician online) recommended a network extender -_- hello that doesn't help me when i'm away from home. smh.
-
EIC Activity Owner Org Unit - Employee interaction center
Hello Junta,
I am trying to make a prototype for HR Employee Interaction Center for my company.
In the Activity page of EIC application, there is a field called Owner Org. Unit which is mandatory. However I am unable to get any data in that drop down field. No org unit is showing up. I have also maintained the IC WebClient Profile OM infotype (1261) for that Organisational Unit.
Kindly suggest as to what must be done to get some data into that Owner Org. Unit field.
Can it be made - not mandatory. where can it be done ?
Thanks in advance.
Regards,
AnandHi Jarret
Thanks!!
Anand and myself are very close friends, and started working on EIC recently and with similar scope. It is very fruitful to know we both have opportunities in hand to work on rare skillset.
I have followed your site and blogs. Very helpful indeed!!
Regards
Yash -
Interaction Center Mode functionality in B2C Web shop
Hi,
We have a requirement in which sales rep of a company will pre-populate a shopping cart for the customer in B2C Web shop. Later customer can order that shopping cart.
We are trying to achieve this requirement through Call/Interaction Center Mode functionality.
If anybody has worked on this functionality before or has any idea, please share.
Regards, Vipul Kumar.
Edited by: vipul_kumar02 on May 27, 2011 12:11 PMHi,
I have configured the call center mode functionality in spro (Customer Relationship Management -> Web Channel -> Basic Settings -> Activate Links from CRM WebClient UI to Web Channel Applications -> Start Web Shop in Interaction Center Mode) with the help of information given on help.sap.com.
Now I can see B2C Web shop link on Web UI. The problem when I click on the link it's working if the URL in the backend is of google.com but not working for B2C Web shop. I think the problem is with the role assigned to the user.
If anybody has any idea, please share.
Regards, Vipul Kumar -
Session time out up to # hours for Interaction center
Hi Experts,
I want increase the web ui session time out up to # hours. I tried using SMICM and Technical Profile. But using these options i could not achieve such long session. I tried using RZ 11 icm keep alive parameter, but the effect will apply for all the applications in the CRM WEB UI.
I want do this for only Interaction center application not for all other application in CRM WEB UI .
Please help me how I can do this.
Thanks
DineshHi Dinesh,
This cannot be achieved without development enhancements to some standard SAP framework component, to introduce a "keep-alive" concept. If you are using a CMS for CTI or email integration, you need to ensure it supports keeping the communications session alive also.
Sincerely,
Glenn
Glenn Abel
Covington Creative
www.covingtoncreative.com -
Dear Colleagues,
In Customer Interaction Center (CIC), search is possible based on Customer(Activity Partner).
But in general Scenario, in Mobile Sales, Sales Representative will assigne some activity to Person Responsible (CIC agent). Now CIC agent will go to his desktop and he should have facility to search based on his employee number. Here I am talking about the Employee based search. I am been told that we need to have Employee interaction center for this.
Any other suggestions on this will really be appreciated.
My main concern is to have Employee based search in CIC.
Regards
MilindHi,
>what is employee interaction center?..
An Employee Interaction Center (EIC) is an important part of a shared-service concept. It is an organization model in which particular services are provided for the whole company by an organizational unit created for this purpose. The individual business areas or departments of a company can take advantage of these internal services.
>Steps to configure EIC?
>what are the mandatory steps needs to be followed?
For information about Customizing for the Employee Interaction Center, see the Implementation Guide (IMG) for Personnel Management under Employee Interaction Center (EIC).
Regards
Bernd -
Follow-up issue Interaction Center WebClient
Hi Guys,
Can someone help? this is about icwc follow-up issue.
1. I create a service order and save.
2. then I create a an interaction record and save.
3. I can observe in the service order the relationship "Role:Interaction, DOcument Type: CRM Bus. Activity". But not the
relationship "Follow up document".
I have a "Business Transaction Profile" for interaction center where the Activity is the main and service order is dependent
business transactions. Because, not all the customer when make a call want to create a service order, some only want to
register a feedback or make an appointment.
However, In my activity, I can observe in the Activity Clipboard my service order, but I need the SAP assigned the
relationship "Follow-up" for assign an action for close the follow-up document when close my service order.
What is wrong....? can someone help...Hi Lyda,
Based on your remark about confirming the account first, I assume you are working with IC 4.0 or 5.0.
The service order is created as a dependent business transaction of the interaction record. The interaction record is automatically created when you confirm the account.
The relationship type in document flow is INTA.
It's true that you can only create activity types as real follow-ups of an interaction record (using the follow-up view).
However, technically it should be possible to also create other business object types as follow-up of the interaction record. You might need to enhance the transaction type drop-down listbox in the follow-up view. You also need to make sure that your interaction record is error-free.
As of CRM2006s it is possible in standard to create any business object type as follow-up of an interaction record.
Regards
Gert -
User status in item level in Interaction center
I confirgue the sales function in Interaction center. I want to set user status in Item level. But I don't find the user status field in item level in UI. Could you tell me how find user status field?
Hi Prem:
Yes, I have already confirgued status management and assigned to item category. I can see the status appear in back office UI but not in Interaction center. So it is strange. -
Error creating sales order via Interaction Center
While creating a sales order via Interaction Center, I am getting an error "Error while creating member activity for order 5129793", as a result the points are not getting accrued for the account.
Can anyone please help? I am very new to this
Regards,
HarshHi,
Check the partner determination profile in spro for this activity. Try to use a standard profile and see what happens.
Best regards,
Caíque Escaler -
Access sequence for Partner determination -Sales and Interaction Center CRM
Dear experts,
We use som transaction types both in our sales (t/c crmd_order) and in Interaction center (t/c CIC0).
We though want the partner determination to act differently when creating this transaction in sales compared
to when creating it in the interaction center. For example in the sales process we want the contact persons to be searched from the relationsship of the sold-to party but in customer service we do not want an automatic determination.
There are some BADIs available that can be used in the access sequences as a source but can they be used to
switch off some automatic determination when creating the transaction in t/c CIC0 whereas the automatic determination should work when creating the transaction in the sales process ie. t/c crmd_order?
Looking forward to have any input on this, thanks!
best regards,
ChristinaHi,
What we did is to remove the automatic determination on the transaction type that is used both in the sales process and Interaction center/customer service. The partner in question is only determined from the previous document in case you
create a follow-up document.
rgds,
Christina -
No pop-ups with partner determination in Interaction Center Web UI
Hi,
We are working with SAP CRM 7.0 SP06 and have the following problem.
In Interaction Center Web UI, when we create a sales order, the partner determination is triggered. But no pop-ups are shown to choose the right business partner. When we use Web UI for different Role (not Interaction Center), then we will get pop-ups to choose.
So partner determination is alright, but pop-ups are not working for us in Interaction Center.
I know when using SAP GUI Interaction Center, you have to implement SAP Note 487734 for getting the pop-ups. But this note is not relevant for CRM 7.0 and Web UI.
Do you know what the problem is?
Regards,
EmileHi Naga,
In customizing go to:
Customer Relationship Management => Interaction Center WebClient => Business Transaction => Define Business Transaction Profiles
Then for your Business Transaction Profile go to 'Business Transaction Dialog Boxes' and mark the 'Allows Dialog Box' field.
Maybe you are looking for
-
Yeah basically what I stated, but I have re-installed it, re-downloaded the intallation software, and everything i coudl think of to see if that would make it work, but nothing has.
-
Why do I have a spinning umbrella
Why do I keep getting a spinning coloured umbrella showing where the cursor for the mouser should be?
-
How to recover Tab table of a schema
Dear all, The tab table of one of the schemas of our database is dropped. The table is not in recyclebin ( we are using Oracle 10g). Please give me the idea for how can we restore the tab table and make it functional. Thanks in advance. Ravi Ranjan
-
hi my question is i got apple iphone 3g 4.2.1 how to upgrate to 4.3 or greater than 4.2.1. please i need help.
-
Any way to edit words in spell checker?
Since updating to ios5, my spell checker no longer recognizes my name when I type it in a message and tries to change it. Any way to edit the words in the spell checker list so that it will again recognize my name?