Portege M200 Upgraded from 1GB to 3GB memory - pc won't start

Hi,
I bought a Toshiba M200 with 1GB memory. I had a problem with slow and freezing applications so I decided to add 2GB more of RAM.
The vendor where I bought my laptop told me that it's max capacity is upto 4GB. I just would like to ask if that's true?
Another is, what could be the reason why it won't start up if it can be upgraded to upto 4GB? Would I need a BIOS update or is it the RAM I bought which has compatibility issue.
Another point though, the 2GB that I bought works perfect when inserted but when it is inserted together with the 1GB RAM, that's the time when my laptop won't start up.
Both are KVR667D2S5 Kingston. Don't know if that would help.
Thanks in advance!

Thanks. I can't find the specs for PSMC0L-02100C in google so I can't determine the Max RAM capacity.
You should try contacting Toshiba Singapore for the max amount of RAM that model can handle - it may only be 2GB max.
Sometimes 3GB can work in a 2GB-max laptop (when the 2GB module is in slot 1), but it may be unstable or cause problems.

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