Post confirmations of Service Orders
Hello All,
I have to post confirmations for a Service Order in SAP.
After reading about the IW42 transaction in the forum I learned that the BAPI_ALM_CONF_CREATE can be used.
Can anybody please guide me about how to use this BAPI.
Appreciate your help.
Thanks,
Smita
Hello,
BAPI_ALM_CONF_CREATE can be used to post confirmations to PM and CS orders. Following BAPIs are also available:
BAPI_ALM_CONF_CANCEL
BAPI_ALM_CONF_GETDETAIL
BAPI_ALM_CONF_GETLIST
BAPI_ALM_GET_PROP
To get more information on any of these, run SE37 and enter the BAPI name. Click 'display' then choose function module documentation icon.
-Paul
Please use Enterprise Asset Management (EAM) forum for PM/CS specific topics
Enterprise Asset Management (SAP EAM)
Similar Messages
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FM/Class for creating service confirmation from service order
Hello Gurus,
Does anyone know a FM/BAPI/Class to create service confirmation from service order ?
With warm regards,
Kallol BhowmickHello Kallol
You can trigger a confirmation from service order using action profile.
Here is how to define action profile:
IMG > CRM > Basic Functions > Actions > Actions in Transaction
Dialog Stucture> Action profile:
Object type = BUS2000116
Context class = CL_DOC_CONTEXT_CRM_ORDER
Dialog Stucture> Action Definition:
Processing time: Processing using selection report
Check box schedule automatically, Changeable in dialog and executable in dialog.
Dialog Stucture> Processing types
Permitted processing types of actions: Select - Method Call
Settings method call: Method - COPY_DOCUMENT (you can also try COPY_DEF_ITEMS)
Processing Parameter:
-Select change icon a new window opens - container editor
-select create icon another window opens - display container editor
Here enter following:
Element = PROCESS_TYPE
Name = PROCESS_TYPE
short desp = PROCESS_TYPE
Tab > Dtype:
Structure = CRMC_PROC_TYPE
Field = PROCESS_TYPE
Tab> initial value
Here maintain the transaction type of your confirmation.
save your action profile. Now assign action profile to Service oder transaction type.
I hope this info helps.
Regards
Rupesh Patil -
Goods Receipt after Completion Confirmation for Service Order
Hi,
We have a scenario in which a Notification is used to create a Sales Order & a Service Order using the action button.
The Sales Order has a old/used product as a line item which we will consume along with some other new parts(added in the components tab in Service Order) to make a remanufactured product which we will obtain after using IW42 for Completion Confirmation. (The Service order is to carry the cost of refabrication/refurburishment & additional parts as well)
We need to do Goods receipt of this remanufactured product to bring it into stock so that we can deliver the same using the same sales order.
Is this possible? We have tried using Refurbishment order both CS/PM but have not been successful in inwarding the remanufactured product using IW8W.
Kindly do suggest possibility of using a Service Order(created through a notification) with a GR feature for the above process of inwarding. Any alternate suggestions would also be very helpful.
If this functionality can be achieved with some enhancement(custom exit, BADI etc) & some amongst you have worked on something similar , please do share your valuable inputs
Thanks & Best Wishes
VishalHi
I dont think you will be able to do Goods receipt against prodcution order using inbound delivery VL31N. Inbound deliveries are normally created for Purchase orders and then GR can be posted wrt to the inbound delivery.
Prod order is normally within warehouse only so you can use MB31 and post GR directly against Prod order.
If you can explain more about your scenario hope we may help
Please let us know
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Hi Gurus,
How to create follow-up document of Confirmation for a service order in IC Agent role
Thanks,SaratYou could use the left navigation bar to go to service confirmation tab and just click create on service confirmations, the prerequisite is you must be on the service order from which u want to create Confirmation, this will link up all the transactions your interaction record
Second way of doing it, is click on followup document from service order to create service confirmation prerequisite here is that you must have the configuration ready for creating follow up documents
Thanks
Raj -
Not able to post confirmations to service/limit PO
Hi,
We are encountering errors while postiong confirmations to the service and Limit POs. The error reads as "error in process"
Can you please suggest any solutions?
Rgds
BhanuWhat ios the error in rz20 for confirmation error?
so that you can see detail error for more analysis.
error in process may not help any one to give solution.
sap is an intelligent software .it might tell cause of the error most of the time.
check we02 idoc error 51 or bd87 51 status code ..
br
muthu -
Service order values posted to WBS, values are not displaying in CJii3
Hi,
We have posted thevalues from service order to wbs.
values are not displaying in cji3.
Regards,Hi,
If the data has been successfully loaded into BPC, then it should be visible in BPC report.
You need to make sure that you are looking at the correct data region. Check in RSA1 and check which data region has the data. Maintain the same region in the report as well.
Hope this helps. -
Automatically update Equipment Hierarchy when confirming service order
Hi Gurus,
When I confirm the service order, the old part needs to be replaced by the new part. The requirement is that this replacement is done automatically in the equipment hierarchy after confirming the service order. ie.Equipment should get automatically updated in the equipment hierarchy. How to configure this?
Best Regards,
DhanabalHello,
As you confrim the labour and maerial, the Equpment hierarchy will not get replaced by the new one. You need to go for an enhancement. Cehck with your ABAP consultant with a detailed requirement.
Prase -
Several service cofirmations can be possible from one service order Item
Dear Experts,
We create a service order with one service item and create a service confirmation via follow-up function.
After saving the service confirmation, the status of the service order Item is changed from "Released" into "Confirmed".
Even though the status of the service item is "Confirmed", we can create a new service confirmation
for the same item again and again until we set the status "Completed" in the service order header.
Is the system working as designed?
Could anyone advise how we can prevent the users from creating a new service confirmation
from the service item which has been already confirmed(the service order header status is still "Released")?
Any information would be highly appreciated.
F.T.Hi Fumi
In standard process , multiple confirmations are possible for a single service order. there are number of reasons for this
1. Mutiple engg are working on single service order. and each engg post separate time and expenses in the confirmation
2. in case of service order which cannot be completed in a single day. and engg want to book the time daily
you can still restrict the user to create multiple confirmations using code.
Regards
Naresh -
Service Orders and Service Entry Sheets
Hi
A quick check.
May i know how to confirm the Service Order is Closed.
Also, how to migrate Service Entry Sheets.
Appreciate your response...
Kind Regards,
btanujiHi,
You can assign the service master records administered in your company to different groups, according to their usage. Such a group is described by the service category.
To characterize the service categories in more detail, the latter are assigned an organization status. The organization status indicates the areas in which service master records are used.
For example, units of your company may use services provided internally by other units of the company, or procure services externally (from other companies). Your company may also provide services for others.
AS01: If you select this the service master data is at basic data level. That means basic data about the service will be depicted here.
AS02: Service master stored at basic and CO level. To maintain the information at CO level this organizational status is required.
AS03: Service master stored at basic plus purchasing level. For procurement purpose(MM), THIS LEVEL is useful.
Create a po with service activity number in me21n with account assignment category K & and item category D.
For the SES, the creation date would still be same. Only field ESSR-BUDAT (posting date) would get changed.
That shouldn't be a problem, since you would know anyway when the SES was created from ESSR-ERDAT, the SES creation date.
Also the last change date would also be correctly updated.
You have another field Doc Date ESSR-BLDAT which records the date the SES was posted
Thank's
Raj -
User exit for profitability segment in service order settlement rule
Does anybody know if exit EXIT_SAPLKEAK_001 works for the profitability segment creation during the creation of a settlement rule of a service order?
The context is the following: the company uses service orders which are settled periodically (it receives revenue from sales order which is posted to the service orders at time of billing, and also costs at time of goods issue). The profitability segment in the settlement rule of the service order needs to be the same as the one from the billing document that posted to the order.
Can I use EXIT_SAPLKEAK_001 to find the characteristics from the billing document and populate it in the PSG of the settlement rule? If yes, could this be applied to only one specific service order type?
Thank you.Hi
If your settlement is triggered by a batch or is triggered by a workflow exit EXIT_SAPLKEAK_001 is not run. From release 5.00 on characteristic groups are indeed not considered any more during batch input processes because there were problems before with initial chars of a CO-PA line item resulting from a batch input process that actually shouldn't be initial.
Refer SAP Note 581739, which put an end to usage of char groups during batch input processes. Also refer SAP Note 142628.
Regards
Sanil Bhandari
Edited by: Sanil K Bhandari on Jun 23, 2011 10:12 AM -
Hello Expert,
I want to cancel a service order (created via iw31) in status CRTD. Can you please suggest me a BAPI or something like that which help me on this.
I try BAPI_ALM_ORDER_MAINTAIN but it' can't be use to cancel service order.
Do we need to confirm a service order than only we can cancel it. I am not very sure but if a SO created by mistake or no more useful. we need to cancel it then why the confirmation required.
Please suggest.
Regards
Swati..There is no requirement for confirmation as far as i know and BAPI suggested is used for cancelling the confirmation of an order ...In your case we want a order to be cancelled but what is that you mean by cancellation is it deletion or logical deletion why can't you change the status to what you want using the BAPI suggested by you and using the appropriate methode available in this BAPI for status change ....provide the status change is permiteed manually ..however CHANGE Change objects and DELETE Delete objects methodes should help you delete the service order which has been created by mistake ....BAPI_TRANSACTION_COMMIT is a must ...
Thanks,
Anjaneya . -
Can't get the plan cost in the service order!
Dear experts,
I create a service order from a service Notification,in the service order , I assign a work center, activity type and work to Operations,however I can't get the plan cost in the Costs tab, when I use the T-code:IW42 confirm the service order, It can get this actual cost! I have maintain the activity type,I don't know why can't get the plan cost?
thanks
LanceHello,
Have you maintianed the activity pricing? I think the transaction is KP26.
Prase -
Billing Issue for CRM Service Order
Hi Gurus,
I have a question regarding the BPP C69 which is a complete scenario of Service Management. I did complete the config guide C26 which is a pre-req.
I created service quotation, Service order, and Techinician confirmed that service order. In step 4.7 in C69 says that in ECC, I can see the corresponding document in billing due list through VF04 transaction...I executed but I am not able to see any transactions. But I checked in ECC, using T Code IAOMC and I am able to see all the documents which I created.
And I checked the item categories in CRM and they are set for External Billing which is through ECC. Can anybody tell what I am missing. Or is there anyway I can make this Billing work in ECC.
Please let me know.
Thanks,
Sharath.Hi Raj,
Actually the issue, we'll have 3 kind of materials.
1) Sales Material,
2) Service Material
3) Service Spare Material.
When I did the config guides, they mapped 3 item categories in CRM but in ECC they mapped only for Sales Material. That's why my order which has only service material is not replicated as soon as I added a Sales material...it replicated.
Hope this helps.
Cheers,
Sharath. -
CONFIRMATION OF PURCHASE ORDERS CREATED FOR SERVICE
Hi,
We have implemented the Extended Classic Scenario on SRM 5.0 and WF1400020 has been activated for Confirmation of Services. When a service confirmation has been done, but not yet approved, the system allows you to create another confirmation, even although the first confirmation was for the full quantity on the purchase order. Can anyone please assist in explaining why this is allowed.
ThanxHi Marinda,
your problem was mine. I've posted for it a message to SAP AG.
Unfortunately, I have to inform you that the system behaviour you have
described in this message is exactly how it is designed to work.
Technical reason for the system behaviour:
After approving a confirmation the system performs the following steps:
1) it creates an IDoc which will be passed to the backend for creationof the goods receipt document on the backend.
2) at the same time it creates an entry in table BBP_DOCUMENT_TAB for
the PO. If a user now would try to perform a confirmation he will get
the error message 'System user' already processing purchasing doc item
'xxxxxxxxx' 'xxxxx'
3) the entry in table BBP_DOCUMENT_TAB remains in the table until the
report CLEAN_REQREQ_UP has detected that the goods receipt document in
the backend has been posted succesfully. Then this entry will be deleted and the status of the PO will be set to "Fully delivered" respectively
in case of a partial delivery the open quantity will be reduced accordingly
If you want to achieve the immediate locking of the PO
for confirmation you always have to use a workflow without an approval
step for the confirmation
I hope this information has helped you.
Please, is useful, reward points to me.
Regards,
Christian -
Posting labor confirmations against sales order and internal order
Hi,
We are looking for a functionality where in we want labor confirmations to be done against a sales order line item or to an internal order which is attached to the sales order line item. CS module is not in scope. So can anyone guide how can we have the functionality without CS module.
ThanksHello,
Labour confirmation can be posted through IW41, if the order type is a PM order or service order. If you wan to post expenses against sales / internal order (FI) , get in touch with a
Finace expert, he may be able to guide you properly.
Prase
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