Service Orders and Service Entry Sheets

Hi
A quick check.
May i know how to confirm the Service Order is Closed.
Also, how to migrate Service Entry Sheets.
Appreciate your response...
Kind Regards,
btanuji

Hi,
You can assign the service master records administered in your company to different groups, according to their usage. Such a group is described by the service category.
To characterize the service categories in more detail, the latter are assigned an organization status. The organization status indicates the areas in which service master records are used.
For example, units of your company may use services provided internally by other units of the company, or procure services externally (from other companies). Your company may also provide services for others.
AS01: If you select this the service master data is at basic data level. That means basic data about the service will be depicted here.
AS02: Service master stored at basic and CO level. To maintain the information at CO level this organizational status is required.
AS03: Service master stored at basic plus purchasing level. For procurement purpose(MM), THIS LEVEL is useful.
Create a po with service activity number in me21n with account assignment category K & and item category D.
For the SES, the creation date would still be same. Only field ESSR-BUDAT (posting date) would get changed.
That shouldn't be a problem, since you would know anyway when the SES was created from ESSR-ERDAT, the SES creation date.
Also the last change date would also be correctly updated.
You have another field Doc Date ESSR-BLDAT which records the date the SES was posted
Thank's
Raj

Similar Messages

Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

Difference between Service order and service contract

Hi
Can any one plz differenciate the service contract and service order??
why only service contract products can carry object list entries and why not service products??
Thanks in advance.Appriciated with points.
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Creation of service order and service notification

Hi guys,
Please any one help me how to create service order through service notification, and explain me the process.This is very urgent for me kindly help the same.
Reg
Eswar
[email protected]

hi eshwar
you can create service order by using the service notification,
create service notification using IW54 after entering the details select the Service notification in the menu and select the service order create OR press the Order buttom ,and enter the order type you want to create
hope this will clear you
regards
thyagarajan

Organization Data for Service Orders and Service Confirmation

Hi,
Whenever I create any Service Order or Service Confirmation, the Organization Data is automatically populated.
My doubts are :
1. Is is mandatory to provide Organization Data for Service Order/Confirmation Creation ?
2. What/ Where are the customization for the Organization Management for the above scenario ?
Thanks and Regards,
Samantak.

Dear Samantak,
org determination should only be made, if you have customized it.
So please check which org. data profil has been assigned to the involved transaction types (in SPRO Define transaction types).
And what the profil does (the rule behind) can be found also in SPRO
- Master Data
- Organizational Management
    - Organizational Data Determination
      - Change Rules and Profiles
         -Maintain Organizational Data Profile
Please check the documentation there!
Regards, Gerhard

Service order and service notification

Hello folks ,
could someone let me know please if ther's an BAPI or other way to create service order with a reference to service notification so that when calling the BAPI or function mudole to create the service order its get the entire data from the reference of the service notification .
example of this situation is when executing IW52 transaction nd from the main screen of change service notification a button of service order takes the data from the service notification to the service order .
Regards,
Hertzel.

Hi,
Please make use of this 2 FM. (You have to use both the FM ).
"QM06_FM_TASK_RMA_ORDER_CREATE" and
"QM06_RMA_ORDER_CREATE".
Hope this will help you.
Regards,
Smart Varghese

Difference and processes between Service Order and Service Notification

Can somebody please explain the difference if both are needed, only one is needed, and what each is for?
Thnks!

Hi Dave,
A service order contains operations that describe the individual work steps.
A task to perform within a company.
The order specifies:
Which task to perform
When the task must be performed
What is needed to perform the task
How the order costs are to be settled
The following notification types exist in the standard system:
Maintenance notifications, including malfunction and activity reports and maintenance requests
Service notifications, including problem notifications, service requests, and activity reports
Quality notifications, including complaints against the vendor, customer complaints, and internal problems
I hope this is helpful.
Regards
Olivia

Set Service order and Notification to 'Technical Complete.

Need to set service order and notificatin to teco. Use below logic and it works fine for Service Orders but
it doesn't set the Notification to NOCO.
Can anybody please help?
Thank you very much
Juergen
lit_methods-refnumber         ='000001'.
lit_methods-objecttype        = 'HEADER'.
lit_methods-method            = 'TECHNICALCOMPLETE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_methods-refnumber         = '000001'.
lit_methods-objecttype        = ' '.
lit_methods-method            = 'SAVE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_header-orderid        = g_Order.
lit_header-NOTIF_NO       = viqmel-qmnum.
lit_header-TECO_REF_DATE = sy-datum.
lit_header-TECO_REF_TIME = sy-uzeit.
APPEND lit_header.
   lit_header_up-orderid     = 'X'.
   lit_header_up-NOTIF_NO    = 'X'.
lit_header_up-FINISH_DATE = 'X'.
lit_header_up-BASIC_FIN   = 'X'.
APPEND lit_header_up.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
      TABLES
         it_methods         = lit_methods
         IT_HEADER          = lit_header
         IT_HEADER_UP       = lit_header_up
         return             = G_return.

Hi,
There is no diffrerence between service order and service order notification.
Its better if we can say - IW51 is for Service Order Notification
Generally when request is initiated by the customer or distributor to the retailer then the retailer will create a service order with the detail further process.
Regarding IW31 no proper idea. I have worked in SO notification only.
Regards.
Abinash.

Service PO and Service Entry Sheets Question

Hi Guru,
I need some advice on the following questions in service PO and service entry sheets.
1) How can i change the default unit of measure in service PO? where is this in customizing?
2) How can i turn off the message "No message record could
be found for output of message.Save anyway?" when i try to accept a service entry sheet entry?
3)Can someone share with me the business process for service PO?
Is it a must to do MIRO against the service entry sheet? How does the the person who is performing the MIRO transaction knows the service entry sheet number?
Thanks.
Zhulk

HI,
Following are answers to some of your questions -
1) What do you mean by default unit measure? If this is the unit of Service, then you may change this in Service Master (T Code AC03). If the unit is at line item, then it should be AU, because you may order multiple services under one line each having different units of measure.
2) The message "No message record could be found for output of message. Save anyway?" is displayed because, you have not maintained output message for service entry sheet. Either define the output or remove the warning message at Attributes of system messages.
3) The process of service PO is same as material PO. The difference is that the item category for service PO is 'D' & then you maitain services for the line item either with or without service master. After completion of service, you create service entry sheet at transaction code ML81N & after accepting the service entry sheet, service entry sheet based GRN is prepared. The person who is posting MIRO is not required to know Service Entry Sheet number to post MIRO. The system automatically checks the service entry sheets accepted. Anyway, the service entry sheet number can be displayed at Purchase Order History tab of the conccerned PO at PO display option (T Code ME23N).
Hope your query is fulfilled.
Reward points if the answer is helpful.
Regards,
Prashant Kolhatkar

Pricing procedure for Service PO and Service Entry Sheet

Hi
Can the same pricing procedure be used for Service PO and Service Entry Sheet? What is the purpose of creating a seperate pricing procedure for service entry sheet?
Regards
Soumen

There is no separate pricing procedure for Service Entry Sheet. Whatever the schema is determined in Service PO, the price is calcuated during service entry sheet. However you can maintain separate calculation schema for service purchase orders.
This schema will be determined based on the schema group assigned in Vendor Master.

Service Order and Sales Order Integration

Hi All,
Through the requirement class settings in customizing, I have managed to generate a service order in the background upon creation of sales order.
To achieve this I have maintained the following settings:
Order type = OR
Sales document item category TAD
- Item Cat TAD is linked to Requirements Type SERA (SD IMG->Determination Of Requirement Types Using Transaction)
-- Requirements Type SERA is linked to Requirements Class 203 (SD IMG->Define Requirements Types)
--- Requirements Class 203 is lined to order type SM01 (SD IMG->Define Requirements Classes)
I have also maintained my service material 'ZPBK001' in OISD screen. So, system allows me to create a sales order for this service material and service order is generated in the background.
However, my requirement is to not to generate service order in the background but just create a sales order. Then manually create a service order and also manually enter the sales order as an SDI settlement object in the service order.
So to achieve this, if I remove the service material from OISD screen, then system doesn't generates service order in the background but gives an Information (not an error or warning) message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A
Its only an information message and when I tick it as ok then system gives another information mesage saying:
Error when processing Service order
So the result is service order is not generated in the background which is fine as per my requirement because I can manually create a service order and then manually enter the sales order in the service order.
However, during the creation of sales order, is there a way that I dont get these information messages regarding service order not being generated in the background?

Hi Pete,
Thank you for your reply. As per your suggestion I have removed the "Transfer of requirements" check from SD IMG->Define Requirements Classes. However, when I create a sales order, system still gives me the pop-up Information message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A which is because I have not maintained service material in OISD screen.
Also, I get the information message as:
Error when processing Service order
The first information message regarding service material is ok. However, is there a setting that I can maintain that I dont get the second message regarding error when processing service order?
I also checked item category details in VOV7, there is no settings for transfer of requirements in vov7

Advantages of Service Master and service acceptance sheet

Hi,
I want to know the Pros and cons of Service master and service acceptance sheet for preparing a document.
Pl give me your views on this.
Regards,
R. Dillibabu.

Dear Dillibabu,
When you create a service master you avoid repetetive data entry efforts as again and again you do not require keying in the same text for services which can be volumunous. Also you have the option to group the services using the service/material group which can be done in service master. Also you have the option to assign valuation class in the service master for account determination purpose.
When you do the service entry it is just like the Goods receipt even in the back ground a material document is create with movement type 101 which you can see in the PO history. The biggest advantage of using the service entry is the financial implication. When service entry is done A g/l account for ex service account is debited and GR/IR is credited. Which is then cleared at Invoice posting and liability created towards vendor.
If you do not do a service entry you will have to track these manually as to services of what value is performed and inform to finance.
I hope this helps.
Thanks and regards,
Siddharth

Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

How to create a service order and check the internal order in R/3

Required Solution:
1. How to copy existing service order and create new one and check the internal order in R/3, whether the certain service order is correctly created in r/3, can you polease explain the steps plz.
2. If i am creating service order by service template finally the service order is getting created but it is not showing me in the table iaom_crm_aufk, how to check this.
can any one help me in this issues as soon as possible.

Hello Zita,
Try to restart your portal after creating <b>ServiceUser</b> in both UME and KM.
One more major difference between ServiceUser and normal portal user is that a ServiceUser does not have a UserAccount (IUserAccount)
Object serviceContext = null;
        try {
            serviceContext = AccessController.doPrivileged(new PrivilegedExceptionAction() {
                public Object run() throws WcmException {
                    return ResourceFactory.getInstance().getServiceContext(CONTRACT_SERVICE_USER);
        } catch (PrivilegedActionException e) {
            logger.severe(e, "ResourceContext for the technical " + serviceUser +
                 " user could not be retrieved.");
IResourceContext resCtx = (IResourceContext) serviceContext;
So I modify all KM resources with this resCtx.
Hope this helps ...
Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers

Problem with sales order and Service order

Dear Guru's
We have a real problem with sales orders and service orders and how we treat these. For a project that uses a WBS, it's not a problem to manipulate SAP to give us a list of shortages (orders with no or limited supply) for each order, but for some reason our after sales orders and our service orders do not work this way.
Thanks and Regards,
Deethya.

CLOSED

Service Orders and Service Entry Sheets

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