Post-installation configuration interface not running

Question

I've just installed Ops Center 12.1 on a new SPARC T4-1b running Solaris 11.
We are using a remote database hosted inside an Oracle Database Appliance. The installation went through entirely, and I'm at the point where I need to configure the application.
The problem is that the web GUI that is supposed to be running on port 9443 isn't running. (doesn't appear in netstat -an).
The instances bound to port 80 (the redirect) and port 443 exist -- but the rewrite sends me to the non-existent service running on port 9443, so I am stuck.
root@host:/opt/SUNWxvmoc/bin# ./ecadm status
online
OCDoctor reports no issues.
root@host:/opt/SUNWxvmoc/bin# /var/opt/sun/xvm/OCDoctor/OCDoctor.sh --troubleshoot
Ops Center Doctor 4.05 [OC 12.1.1.2076,SunOS11] [Read only] [21-Aug-2012 14:46PM EDT]
======================== Checking Enterprise Controller... ==============================
OK: Total number of agents: 0
OK: Number of agents with inventories: 0
OK: Memory is (65024), ZFS is used and zfs_arc_max is set to 8589934592 in /etc/system
OK: /etc/netboot folder exists
OK: User 'uce-sds' home folder points to the right location
OK: User 'oracleoc' home folder points to the right location
OK: User 'allstart' home folder points to the right location
OK: Apache logs are smaller than 2 GB
OK: n1gc folder has the right permissions
OK: All Enterprise Controller packages are installed properly
OK: All agent packages are installed properly
OK: Enterprise Controller status is online
OK: the version is the latest one (12.1.1.2076)
OK: satadm timeouts were increased
OK: tar command was properly adjusted in satadm
OK: Found the server .uce.rc
OK: Server .uce.rc has the correct file permissions
OK: Server .uce.rc has the correct ownership
OK: Connectivity to the KB public servers works properly
OK: Grouplock file doesn't exist
OK: Locales are OK ("C")
OK: No partially installed packages
OK: No old jobs rerun (CR 6990675)
OK: No NCP encryption is used
OK: No credential issues foundWhere is this instance
=========== Proxy controller is installed but not configured, skipping ==================
=========== Agent controller is installed but not configured, skipping ==================
How can I start this instance on port 9443 so I can begin configuring the platform?
Edited by: fchagnon on Aug 21, 2012 11:50 AM

Answer 1

Thanks for your reply.
root@manager1:~# netstat -an | grep 443
*.443 *.* 0 0 128000 0 LISTEN
*.443 *.* 0 0 128000 0 LISTEN
root@manager1:~# ps -ef | grep java
root 12584 11237 0 20:40:15 pts/1 0:00 grep java
root 13185 13184 0 14:22:01 ? 2:14 /usr/jdk/instances/jdk1.7.0/bin/sparcv9/java -Xms200M -Xmx8192M -server -XX:Str
root@manager1:~# svcs scn common
STATE STIME FMRI
disabled Aug_20 svc:/application/management/common-agent-container-1:default
disabled Aug_20 svc:/application/management/common-agent-container-1:scn-proxy
disabled Aug_20 svc:/application/scn/db:local
disabled Aug_20 svc:/application/scn/oracle:default
disabled Aug_20 svc:/application/scn/oralistener:default
disabled Aug_20 svc:/application/scn/proxy-enable:default
disabled Aug_20 svc:/application/scn/ec-server-splashpage:default
disabled Aug_20 svc:/application/scn/dhcpd:default
online 14:21:59 svc:/application/scn/satellite-enable:default
online 14:22:00 svc:/application/scn/db:remote
online 14:22:00 svc:/application/scn/uce-scheduler:default
online 14:22:00 svc:/application/scn/db:default
online 14:22:00 svc:/application/scn/uce-server:default
online 14:22:05 svc:/application/scn/ajaxterm:default
online 14:22:40 svc:/application/management/common-agent-container-1:oem-ec
online 14:22:40 svc:/application/scn/satellite-available:default
offline Aug_20 svc:/application/scn/proxy-available:default
root@manager1:~# getent hosts `hostname`
172.19.233.26 manager1
root@manager1:~# getent hosts `getent hosts \`hostname\` | awk '{print $1}'
172.19.233.26 manager1
The new version of OCDoctor has some issues with accessing the KB. However the 'check-connectivity' function works fine.
root@manager1:~# /var/opt/sun/xvm/OCDoctor/OCDoctor.sh --troubleshoot
Ops Center Doctor 4.10 [OC 12.1.1.2076,SunOS11] [Read only] [21-Aug-2012 20:43PM EDT]
======================== Checking Enterprise Controller... ==============================
OK: Total number of agents: 0
OK: Number of agents with inventories: 0
OK: Memory is 65024 MB, ZFS is used and zfs_arc_max is set to 8589934592 in /etc/system
OK: All Solaris 11 agent bundles in /var/opt/sun/xvm/images/agent/ are imported properly to the repository
OK: Files in /var/opt/sun/xvm/images/agent/ have the right permissions
OK: Files in /var/opt/sun/xvm/osp/web/pub/pkgs/ have the right permissions
OK: auth.cgi returns XML
OK: User 'oracleoc' home folder points to the right location
OK: User 'allstart' home folder points to the right location
OK: Apache logs are smaller than 2 GB
OK: n1gc folder has the right permissions
OK: All Enterprise Controller packages are installed properly
OK: All agent packages are installed properly
OK: Enterprise Controller status is online
OK: the version is the latest one (12.1.1.2076)
OK: satadm timeouts were increased
OK: tar command was properly adjusted in satadm
OK: no 'conn_properties_file_name' value in .uce.rc
OK: Found the server .uce.rc
OK: Server .uce.rc has the correct file permissions
OK: Server .uce.rc has the correct ownership
ERROR: Could not access the KB public servers
Check the username and password and proxy configuration in "Administration" ->
"Edit Authentications" and "Change HTTP proxy"
Also, you may try the following command to test connectivity:
/var/opt/sun/xvm/OCDoctor/OCDoctor.sh --check-connectivity
OK: Grouplock file doesn't exist
OK: uce-server .uce.rc file points to a proper JAVA
OK: Disconnected mode is not configured
OK: Locales are OK ("C")
OK: Found only one Solaris 11 agent bundle
OK: No partially installed packages
OK: No http_proxy is set in the user profile files
OK: 'public' folder has the right ownership
OK: 'public' folder is writable for uce-sds
OK: 'private' folder has the right ownership
OK: 'private' folder is writable for uce-sds
OK: No old jobs rerun (CR 6990675)
OK: No NCP encryption is used
OK: 'update-saved-state' folder exists and has the right permissions
OK: No credential issues found
=========== Proxy controller is installed but not configured, skipping ==================
=========== Agent controller is installed but not configured, skipping ==================
root@manager1:~# /var/opt/sun/xvm/OCDoctor/OCDoctor.sh --check-connectivity
Ops Center Doctor 4.10 [OC 12.1.1.2076,SunOS11]OCDoctor.sh --check-connectivity
======================== Checking Network Connectivity ==============================
Please enter the My Oracle Support (MOS) Username: xxxxxxxxxxxxxxxx
Password:
Is there a proxy? Type the proxy server here, for example 'www-proxy.us.oracle.com' (hit Enter if there is no proxy):
Test 1/4: Checking CC service reachability (without using user/password yet)
==============================================================================
OK: CC status is OK
Test 2/4: Checking GUUS service reachability (without using user/password yet)
==============================================================================
OK: GUUS status is OK
Test 3/4: Downloading Knowledge Channels file from updates.oracle.com
===========================================================================
OK: Knowledge download was successful!
Test 4/4: Downloading patch 108437-06 from updates.oracle.com
===========================================================================
OK: Patch download was successful!