Postalsoft Presort Crashes
When opening the presort piece information dialog screen and if you click cancel..the software raises an exception error and corrupts your .mdf file. When you try to reopen the .mdf file there is a message box that say's postalsoft cannot find the data file and if you would like to browse for it. Upon selecting the data file postalsoft again crashes raising the following exception:
BUS32.exe - Common Language Runtime Debugging Services.
Application has generated an exeption that could not be handled.
Any idea why this is happening? I consider this a serious error.
Thanks!
Edited by: JILL MELLADY on Sep 22, 2010 8:22 PM
Jill,
This is Vicky, I am sure we have talked about this before, and I do feel it may be best if you log a support ticket if you continue to have questions.
As a summary, the software and the MDF files should be local, but the DBF and directories can be on a network. If you have the job on a network and you have a network "hiccup" or something, it can corrupt the job, and the MDF is where all the job settings are stored.
Although it is not recommend to store the MDF file on the network, a few suggestions that could help are as follows: Make sure that each machine that is accessing the MDF file is set to use the same mapping, example 'Machine A' set mapped network drive to E:\My Jobs\ and 'Machine B' also use the same letter mapping E:\My Jobs\ .. if each machine has a different drive letter set for the mapping could be why the reports can not be accessed. The MDF file stores the path with in. If both machines are unable to use the same letter for drive mapping try using the UNC path with in Tools > Options.
But again, if you continue to have issues, please log a support ticket and one of us in Customer Assurance will gladly dig into this further for you Jill.
Vicky B
Support Engineer
SAP Americas
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How to contact SAP Primary Support for technical assistance:
1. Login to the SAP Service Marketplace (SMP) at https://service.sap.com/bosap-support. This is the SAP BusinessObjects landing page.
2. Under Troubleshoot a technical problem, click u201CCreate a message/contact technical supportu201D
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4. If the Your Recently Used Systems box does not display, choose a system using System Search:
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I'm concerned that the existence of an input file is too important in the presort verify process. If an input file is not found, other more relevant tests are not performed. Can the verify process be updated to continue verifying even though the input file or format does not yet exist?
Details
I work with Presort on a Windows platform. My company's systems construct templates for each project we process; we do not build them by hand. The templates are typically built once we have catalog attributes from the printer/mailer, which is before the files are sent to us. We would like to verify the entire template right away and let an automated system submit the presort to run.
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How to contact SAP Primary Support for technical assistance:
1. Login to the SAP Service Marketplace (SMP) at [https://service.sap.com/bosap-support|https://service.sap.com/bosap-support]. This is the SAP BusinessObjects landing page.
2. Under Troubleshoot a technical problem, click u201CCreate a message/contact technical supportu201D
3. If the "Your Recently Used Systems" box displays, click the link in the System ID and Name column that corresponds to the product with which you need assistance (Proceed with Step 5)
4. If the Your Recently Used Systems box does not display, choose a system using System Search:
a. Select the Installation from the drop-down box that corresponds to the product with which you need assistance
b. Click Search (A table listing one or more systems appears below the System Search box.)
c. Click the link in the System ID column that corresponds to the product with which you need assistance
5. Enter text relating to the issue into the Search term box (This is a required step. You may get an answer to your question without having to wait for a support engineer to contact you.)
6. If you do not see any SAP Notes pertaining to your question, click Create Message.
7. Choose the correct Component for the product you are creating the message for. The component is very important as it allows the support message to be directed to the correct team. Click the icon next to the Component window to see a drop down list.
8. Expand EIM - Enterprise information management solutions. By each component the names of the products are listed. For example:
u2022 EIM-COR is used for ACE, DataRight IQ, Match/Consolidate, IACE, and FirstPrep.
u2022 EIM-COM is used for: DeskTop Mailer, Business Edition, Presort, PrintForm, Postal File Preparation, and Label Studio.
9. Enter a brief description of the issue in the Short Text box
10. Enter a detailed description of the issue in the Long Text box
11. (Optional) Attach any necessary files, by browsing for the file and clicking Upload
12. Click Send Message. -
Hello All,
I'm unable to install the latest version of Postalsoft. This is on a brand new PC, fresh install of Windows XP w/ SP3 and all the latest patches.
I downloaded Postalsoft and during the install it seemed to hang on me (was running in the taskbar, but doing nothing, window not visible). I let it sit for quite a while then closed it down. The shortcut was on the desktop by that point. When I went to launch it, it errored that a DLL was missing. I used the defaults throughout the install.
I restarted the PC and tried to relaunch Postalsoft and recieved the same error. I then proceeded to uninstall Postalsoft but it then acted like it wanted to reinstall so I let it. Didn't help. I restarted, uninstall it but this time it would not uninstall. The entry still remained in Add/Remove programs.
So I then tried to reinstall it again and now it says "Setup has detected an existing version of Postalsoft Business Edition 8.00c.03 under C:|WINDOWS\. Would you like to install to the same directory? Note: selecting no will abort current installation."
Clicking No does end the install. Clicking Yes you get the question "Install with the same options". I've tried it both ways and it does not install.
It seems the install is in limbo. Searching Google I found someone with a similar problem but never heard the resolution:
Postalsoft ver 8.00c Software updates
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This issue really should be logged for support as this issue may involve specific instructions to help remove the current installation from the machine. You will want to make sure that you can log in to the machine with Full Administrative permissions once this installation is removed. Please follow the steps below to log a support ticket.
1. Go to http://service.sap.com/bosap-support.
2. Click on "Create a message / Contact technical support".
3. Under System Search, click the drop down arrow next to your installation and choose your system, and click Search and then click on the BOB link.
4. When creating a SAP message it is required to search for Notes. (Knowledge Base articles) to see if you can find an answer to your question without having to log the message for support. In the Search Terms area, type your question and click Continue.
5. If you do not see any Notes pertaining to your question click on Create Message.
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7. Click the arrow by BOJ-EIM to see a more detailed list. By each component the names of the u201Cproductsu201D you are using are listed. Choosing the correct component will get your Message logged for the correct support team.
For example:
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b. BOJ-EIM-COM is used for DeskTop Mailer, Business Edition, Presort, PrintForm, Label Studio
c. BOJ-EIM-DEP is used for DQXI, Data Insight, eDQ Infa, SAP Siebel, PSFT, Oracle, Rapid Library
8. After choosing the component, fill in any remaining required/optional items. **Required fields under Problem Details are flagged with a red asterisk.
u2022 In the Short Text box, enter a brief description of the question or issue.
u2022 In the Long Text box, you can go into further detail about what you are seeing or questioning.
u2022 click Send Message.
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Please go to Business Objects > Enterprise Information Management forum.This is where Presort, ACE, Label Studio, DeskTop Mailer, Business Edition, Match/Consolidate and other classic Firstlogic product questions can be posted and they are being answered by many registered users and also by Technical Customer Assurance.
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Below are the steps to log a message for support -
1. Go to http://service.sap.com/bosap-support.
2. Click on "Create a message / Contact technical support".
3. Under System Search, click the drop down arrow next to your installation and choose your system, and click Search and then click on the BOB link.
4. When creating a SAP message it is required to search for Notes. (Knowledge Base articles) to see if you can find an answer to your question without having to log the message for support. In the Search Terms area, type your question and click Continue.
5. If you do not see any Notes pertaining to your question click on Create Message.
6. Choose the correct Component for the product you are creating the message for. The component is the support Q that your call will go into so the correct team can assist you. To do this click on the icon next to the icon next to the Component window to see a drop down list.
7. Click the arrow by BOJ-EIM to see a more detailed list. By each component the names of the u201Cproductsu201D you are using are listed. Choosing the correct component will get your Message logged for the correct support team.
For example:
a. BOJ-EIM-COR is used for ACE, DataRight IQ, Match/Consolidate, IACE, and FirstPrep products.
b. BOJ-EIM-COM is used for DeskTop Mailer, Business Edition, Presort, PrintForm, Label Studio
c. BOJ-EIM-DEP is used for DQXI, Data Insight, eDQ Infa, SAP Siebel, PSFT, Oracle, Rapid Library
8. After choosing the component, fill in any remaining required/optional items. **Required fields under Problem Details are flagged with a red asterisk.
u2022 In the Short Text box, enter a brief description of the question or issue.
u2022 In the Long Text box, you can go into further detail about what you are seeing or questioning.
u2022 click Send Message.
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Can you give me a timeframe as to when the January 2012 release of Presort will be available? Also, I'm not receiving the email notifications as to software/monthiy directory updates anymore. I think I read somewhere that the the notification process was changing. If this is true, can you tell me what I have to do to get the notifications again?
Thanks!For others reading this forum post as well, that own our SAP BusinessObjects products, refer to this Postalsoft blog for more information on how to sign up for SAP BusinessObjects Notifications (login is not required to read this blog).
Sign up for Analytics Notifications (formerly BusinessObjects Notifications)
Vicky -
Is there a web page anywhere that would give me information on anticipated release features and dates for new versions of the Postalsoft products (Presort primarily)?
One of my coworkers needs this information periodically, and he hates having to go through the message creation process to open a support call every time.Michael,
I'm not sure if there is a page that specifically mentions when new releases will be out however, you can find the latest release notes here -
1. Go to http://help.sap.com/
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3. Click All products on the left navigation pane
4. In the u201Call productsu201D drop-down select Postalsoft
5. In the u201Call releasesu201D drop-down choose Presort
6. Double-click the PDF icon to open the document you need
Just a side note - the Presort 8.0 release notes are out there. The software hasn't been released yet but will be in the next couple of weeks. The pre-release notes will give you some time to take in all the changes going on with the USPS and Presort.
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Edited by: Oscar Castillo on Sep 10, 2011 8:09 PMGreetings Oscar,
If the file runs fine when NCOALink is turned off, this issue could be specific to the input data of your input file and a NCOALink lookup in the USPS NCOALink directory data.
Do you know which record or records for which the file stops processing?
If you are not sure which record causes the stoppage, go to the Execution Options block and set the Update Increment option to "1". Ususally the "cause record" is that record, or within a few records before & after the stopping record.
Since this post appears to be more of a Technical Support question than a Forum post. I would recommend that you log an incident via the SAP Service Marketplace (service.sap.com), so that a Support Team member can provide assistance with researching this issue.
If you would like, you may place " *Please assign to RobS* " in the incident and I will reach out to you to discuss this further. Please make sure your contact information is up to date with a correct phone number to contact you.
Notes for logging a Support Incident:
You will need your S-User login information in order to log an incident. If you do not have an account profile created, please contact the SAP Customer Information Center (CIC) at 800-677-7271. If they cannot create an account profile for you, they will be able to tell you who the Profile Administrator (Super Admin) is for your company.
When creating the incident, make sure to enter the component EIM-COR so that your question is directed to the correct support team for << product name>>.
I would also recommend attaching the related files (.ace, input, .def, and format files) to the incident created.
How to contact SAP Primary Support for technical assistance:
1. Login to the SAP Service Marketplace (SMP) at https://service.sap.com/bosap-support. This is the SAP BusinessObjects landing page.
2. Under Troubleshoot a technical problem, click u201CCreate a message/contact technical supportu201D
3. If the "Your Recently Used Systems" box displays, click the link in the System ID and Name column that corresponds to the product with which you need assistance (Proceed with Step 5)
4. If the Your Recently Used Systems box does not display, choose a system using System Search:
a. Select the Installation from the drop-down box that corresponds to the product with which you need assistance
b. Click Search (A table listing one or more systems appears below the System Search box.)
c. Click the link in the System ID column that corresponds to the product with which you need assistance
5. Enter text relating to the issue into the Search term box (This is a required step. You may get an answer to your question without having to wait for a support engineer to contact you.)
6. If you do not see any SAP Notes pertaining to your question, click Create Message.
7. Choose the correct Component for the product you are creating the message for. The component is very important as it allows the support message to be directed to the correct team. Click the icon next to the Component window to see a drop down list.
8. Expand EIM - Enterprise information management solutions. By each component the names of the products are listed. For example:
u2022 EIM-COR is used for ACE, DataRight IQ, Match/Consolidate, IACE, and FirstPrep.
u2022 EIM-COM is used for: DeskTop Mailer, Business Edition, Presort, PrintForm, Postal File Preparation, and Label Studio.
9. Enter a brief description of the issue in the Short Text box
10. Enter a detailed description of the issue in the Long Text box
11. (Optional) Attach any necessary files, by browsing for the file and clicking Upload
12. Click Send Message.
Thank you,
Rob Siegele
Forum Moderator
Technical Support Engineer
AGS Primary Support, Business User
SAP America -
Problem with threads, program always crash
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public class ProducerConsumerRunner
public static void main(String args[])
Queue q = new Queue(QUEUE_MAX_SIZE);
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t1.start();
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import java.util.ArrayList;
import java.util.concurrent.locks.ReentrantLock;
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public Queue(int maxSize)
list = new ReentrantLock();
underLimit = list.newCondition();
MAX_SIZE = maxSize;
public void add(String line)
list.lock();
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System.out.println("add method of Queue");
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list.lock();
record.remove(line);
list.unlock();
public ArrayList<String> record;
private final ReentrantLock list;
private final java.util.concurrent.locks.Condition underLimit;
private final int MAX_SIZE;
import java.util.Date;
public class ProducerRunnable implements Runnable{
public ProducerRunnable(Queue q, int itterations)
this.q = q;
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String date;
for(int i = 0; i<ITTERATIONS; i++)
date = new Date().toString();
q.add(date);//this is where it screws up
System.out.println(date+" added");
try{
Thread.sleep(100);
}catch(java.lang.InterruptedException e){
System.out.println("ProduccerRunnable's sleep was interupted");
private final Queue q;
private final int ITTERATIONS;
public class ConsumerRunnable implements Runnable{
public ConsumerRunnable(Queue q, int itterations)
this.q = q;
ITTERATIONS = itterations;
public void run()
//Queue q = new Queue();
int length;
for(int i = 0; i<ITTERATIONS; i++)
length = q.record.size();//things are getting screwed up here
while(q.record.get(length) == null)
length--;
System.out.println((String)q.record.get(length));
q.remove(length);
try{
Thread.sleep(100);
}catch(java.lang.InterruptedException e){
System.out.println("ConsumerRunnable's sleep was interupted");
private final Queue q;
private final int ITTERATIONS;
}question:
this works right
public void remove()
list.lock();
int line = 0;
try{
*while(record.size() < 1)*
range.await();
record.remove(line);
range.signalAll();
}catch(java.lang.InterruptedException e){
System.out.println("await interupted: "+e.getMessage());
}finally{
list.unlock();
}this is deadlock
*int list = 0;*
*while((list = record.size)<1) was screwing things up because of the assignment*record is ArrayList of strings. when better to use Vector instead of ArrayList? i notice no differnce and i use threads
initially I thought record.size was being evaluated and before could be assigned to list, time slice ran out. this could not be case because I use ReentrantLock (list) to lock it.
Edited by: bean-planet on Apr 1, 2009 4:31 PM -
Iphoto crashing after using mini-dvi to video adapter
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Help my safari doesnt open and gives me a crash report
help my safari doesn't open and gives me a crash report ever since i downloaded a file from the internet. I have a macbook air (early 2014) with running os x yosemite version 10.10.1
There is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
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If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
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If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
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I need to use my Adobe programs, rescue my email, i-tunes and iphoto data. The disk utility indicates that my Time Machine back-up disk is damaged and I don't want to take a risk of having Time Machine erase my hard drive and try to reinstall the exact system existing at the time of the crash. There was over 650 gb of stored files that I was copying and removing from the drive at the time it crashed. The total size of the original system file is still about 650 Gb.
I would prefer to go back in Time Machine and only rescue the programs as most of the files have been copied to external hard drives, but I can't access the back-up hard drive from the new version of the Time Machine. Or by I don't want the Time Mchine to start copying the new operating system which would include all the data in the old system file. Time Machine was working fine at the time of the crash.No, the disk was backed up with time machine a few hours prior to the crash. I was unable to open the computer when I tried to restart it- got a grey screen with the spinning disk- after a few minutes the screen would go black and would reboot continuously, but not load any images or programs. I started the computer from the 10.5.4 installation disks and checked both the time machine external hard drive and the Imac internal drive with the disk utilities. Both showed as damaged --the internal drive and permissions were repaired, but the external drive (time machine back-up) was damaged and not repairable by disk utilities. I don't believe that the external drive for Time Machine was connected to the computer at the time of the crash as I was copying files to a different hard drive drive. And I was not having any problems with the TM back-up drive prior to the crash.
I accessed the Imac internal disk by firewire (as a target disk) and copied as many data files as I had room for on my external hard drives available. And I deleted quite a few files from the imac internal drive (mostly just jpegs, duplicate tifs, etc--nothing that was used by i-photos, i-tunes or the Mail program).
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Message was edited by: peggy toole -
I have been experiencing crashes and lock-ups in Premiere CS4.
Last week I was running Encore to burn a DVD and when I noticed the processor was running flat out. I decided to run Core Temp to check the temperatures. At that point my encoding stopped and Encore locked up.
Now I usually have Core Temp start when I load Windows. I have now disabled it and when I ran Premiere last night guess what? No lock-ups. Now this is early days but I suspect Core Temp might be the problem. I hope so. I'll report back with my findings when I have had more time to experiment.
PS I'm running Windows XP SP3, Quad Core 6600 and 4Gb RAM
Cheers,
TimYou posted near the end of a similar thread in the CS5 forum. I branched your post into a new topic and moved it here to this forum. My post #1 was a request to be more careful where you post.
If you want to see where you originally posted, click on the word "thread" in the phrase "Branched from an earlier thread", located at the top of the post list.
-Jeff -
Pavilion Elite e9180f freezes, crashes, BSOD
I am one of the many unhappy customers who bought this piece of junk (Pavilion Elite e9180f) and waited too long to return it because in my naivete, I thought it was some kind of simple software issue. Nope! It's definitely something wrong with the hardware, because the freezes and crashes have been happening since day 1, right when I took the thing out of the box.
Yeah, the system is fast and runs Windows Vista great, when it's actually WORKING, which is usually only guaranteed for about the first 5 minutes after you power the system on and boot windows. After that, it's just buying time before it crashes again. Forget trying to get anything done on this computer. Forget about asking this PC to play a video or music file without the files "stuttering" during playback. Even my 7 year old Sony Vaio which is running XP can handle playing an MP3 file without stuttering and crashing!
Like everyone else, the freezes and crashes happen either one of two ways:
1) The machine begins to "stutter", stutter more, then freeze/crash. When I say stutter, I mean I move the mouse, the pointer graphic will hesitate on the screen and lag behind. If you start to play a video or music file, this manifests in an audible "stutter". The stuttering gets worse and worse as minutes pass until eventually it freezes for good, blasting that 1/50th second moment of audio into infinity. You have to reboot immediately if you don't want to go deaf or be driven mad.
2) I will be doing nothing at the time (example, I close all programs out and leave Windows sitting on the main desktop screen), I'll walk out of the room for a minute, then come back and find I can't move the mouse. This system will often lock-up without any warning!
Sometimes I'll get a BSOD or error screen, sometimes I won't (in which case your only option is to do a cold re-boot.) When I do get the BSOD, the error is ALWAYS the "did not get a response from the secondary processor" yada yada. I wish HP would just admit they shipped this model out with a bad processor/motherboard/whatever and do an official recall. I have owned PCs for the last 13 years and this is the worst and most consistently disappointing experience I have ever had.
What is the hardware issue? Which part is the lemon part? The motherboard? The processor? The BSODs seem to indicate a bad processor. I do have the Pegatron Truckee version 1.03 motherboard. Is that the problem?
P.S. I have contacted HP on many occasions about this, literally stayed on the phone for hours with "customer support" (according to one HP rep, 80% of their customer service reps are based outside of the United States...good luck getting any "technical" help from them) to no avail. I did talk to one nice tech support guy in Canada who said "it sounds like your unit has a bad processor", so he had HP send me a box to ship my unit to their repair center so they can replace the processor. However, I have also had HP reps tell me it could be anything from the memory to the hard drive. Multiple HP reps claimed to me that they have "received no complaints" about this system. One guy told me he "thought he got an email last week" regarding "something" about the system, but couldn't remember what it was and he put me on hold while he searched for the email. He never found it. What a joke.
EDIT: Just to clarify, the crashing issue has been happening since day one, but initially I thought it was an issue with Vista. I had never owned or used Vista before, so I thought maybe Vista was just unstable. Nope. I know several people who own Vista and have never experienced these issues. I have downloaded every update from Microsoft/Windows Update. I have upgraded to Vista SP2 with all the latest drivers and software for all of my hardware. No luck. It is definitely a hardware issue. Thank god HP's warranty is good for 1 year (I bought my Elite in July).
Message Edited by Doonyman on 09-24-2009 02:58 AMUnfortunately I have to add my disastrous encounter with HP's E9180F a true lemon HP is selling. I must take some responsibility for not carefully researching this model before I purchased, but I trusted the HP name and got stung- big time.
The scoundrel :
HP and its Pavilion Elite e9180f
Windows 7 64bit
motherboard - Pegatron Truckee ver 1.03
BIOS ver 5.22Intel Core i7 920 @ 2.67GHz
Memory 9206 MB Ram
As so many others have reported my HP E9180f started locking up and going to BSOD right out of the box. My first freeze-up came when I was doing the Windows update process. At first I didn't think much about it but I started getting random freezes a couple time a day. At that point I went online to see if others had experienced the same problem and perhaps had a fix. What I found was very troubling; I found extensive documentation describing my exact problems and what was really horrifying was the reports of how ridiculous HP's help services were treating people with the problem. At first I didn't totally believe what I was reading on HP's own customer forum; I do now.
· I've went through the total recovery process three times now, HP techs have spent hours remotely running my computer, (yes it did lock up on them to)
· I had to upgraded the BIOS. (HP tech tried, said he had, but he hadn't)
· I was directed to clear the BIOS (luckily for me I had the tools
· Updated all drivers again and again.
· Next I was asked to remove the video card, memory, and motherboard power cable and reseat them. I declined because I didn't want to give HP any reason to void my HP 2 year House Call Care Pack which covers this unit. When I invited HP to send a service tech out to perform these tasks, they said that house call only covers part replacement, we weren't replacing a part. I couldn't believe what I was told. Are you feeling my frustration?
Keep in mind that each time HP requests that I make changes, they then ask me to test the system, which I did and each time with the same result, BSOD
I'm heading into my fifth week of working with HP to fix this problem. and I still haven't even been able to get my case moved up to a senior case manager, what a joke HP's help process is.
One conversation I loved was;
HP tech: "I'll have a senior case manager call you within 24 hours."
Skeptical me: "What should I do if I don't get a call?"
Silence, no response.
Me again: "What should I do if I don't get a call?"
HP tech: "That's an impossibility."
Guess what? The impossibility became reality (I bet you guessed) .
HP's last stall tactic was to have me fax them my proof of purchase and invoice and call back in 24 hours. Where have I heard that before? Apparently nothing can go forward until they receive it. So I faxed them the stuff within 10 minutes, and when I called back 24 hours later, guess what, you're right it wasn't on their system yet. I asked couldn't I be escalated to a senior case manager (it's apparent that only a senior case manager can do anything). "No," was the tech's reply, "call back again later".
Please if anyone out there knows the secrete to getting a senior case manager, or an HP tech support number here in the U.S. so I can get this thing fixed I'd love to know it.
Fast becoming HP never again.
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