Pourquoi après avoir téléchargé Itune Match et ICloud ma musique prend toujours autant de place dans mon Iphone ?

Pourquoi après avoir téléchargé Itune Match et ICloud ma musique prend toujours autant de place dans mon Iphone ?

Bonjour Claudia,
Il m'est arrivé dans le passé de cliquer par erreur sur une app payante sans vouloir en faire l'achat, et j'ai pu obtenir un remboursement rapide en rapportant le problème via iTunes. Voici les étapes à suivre :
Dans le iTunes Store, cliquer sur votre identifiant iTunes (en haut), puis sur Votre compte dans le menu.
Dans la section Historique d'achats, cliquer sur le lien Afficher (à droite) pour voir une liste plus complète.
Cliquer la flèche qui apparaît à gauche de l'achat en question.
Cliquer sur le bouton Signaler puis sur le lien Signaler qui apparaît dans l'avant-dernière colonne de la liste.
Une page web s'ouvrira où on peut expliquer le problème.
Je n'ai jamais tenté de faire une demande de remboursement par téléphone, mais la méthode décrite ici a toujours été un succès (pour de la musique également). Peut-être que le délais depuis l'achat peut compliquer un peu les choses, mais en expliquant la situation, je suis certain qu'ils pourront répondre à votre demande.
Frédéric

Similar Messages

  • HT3775 Bonjour, j'ai télécharger une video avi sur mon mac... Après avoir télécharger divx plus, il ne sait toujours pas la lire. Que dois-je faire ?? merci beaucoup

    Bonjour, j'ai télécharger une vidéo avi sur mon mac... Après avoir télécharger divx plus, il ne sait toujours pas la lire ... Que faire ?? Merci bcp

    Je ne suis pas sûr que je comprends parfaitement. J'utilise Google pour traduire cela.
    Mais, si l'avi ne joue pas, essayez d'utiliser VLC (VideoLan Player). Si vous souhaitez afficher dans Quicktime, vous pouvez essayer d'installer Perian et Flip4Mac, qui sont des aides pour jouer différents codecs dans le lecteur Quicktime.

  • HT4914 I just subscribed to iTunes match but only 61 songs from my 7GB of music on my iphone showed up.  I do not want to lose any music.  What should i do?

    I just subscribed to iTunes match but only 61 songs from my 7GB of music on my iphone showed up.  I do not want to lose any music.  What should i do?  When I go to settings-music-and try to enable iTunes Match on my iPhone it says "iTunes Match will replace the music library on this device"  I don't want to do that it only has 61 of my 7GB of songs.

    did you find out the answer?  I am afraid to hit enable.

  • HT1296 I have set up a play list on iPad and I have iTunes Match and icloud. I have set up syncing between iPad and windows computer i want to sync the playlist from my computer to my ipod but the playlist isn't syncing across to the computer.

    I have set up a playlist on my iPad I have iTunes Match and icloud. I want to sync my playlist onto my iPod from my laptop, but whilst all my music is available on the laptop, the playlist I set up isn't syncing what am I missing

    See:
    Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
    To copy iTunes purchases to the computer you have to log into (authorize) the account that purchased them and them transfer
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    When associating a device with an Apple ID see the following regarding the 90 day limit.

  • J'ai acheté de la musique sur iTunes, elles sont dans mon iPhone mais elle ne veulent pas lire, elles fonctionnaient très bien hier après-midi mais hier soir plus rien. Comment faire pour qui soit lu ?

    J'ai acheter de la musique sur iTunes il y a peut-être deux semaine, hier mes chansons fonctionnais super bien sur mon iPhone mais en soirée elles ne voulaient plus lire, elles sont capable d'être lu sur mon iTunes sur mon ordi et sur mon iPad pas sur mon iPhone. Comment faire pour que je sois capable des faire lire, car je les est quand même payer ces chansons la. ! Merci :-)

    J'ai acheter de la musique sur iTunes il y a peut-être deux semaine, hier mes chansons fonctionnais super bien sur mon iPhone mais en soirée elles ne voulaient plus lire, elles sont capable d'être lu sur mon iTunes sur mon ordi et sur mon iPad pas sur mon iPhone. Comment faire pour que je sois capable des faire lire, car je les est quand même payer ces chansons la. ! Merci :-)

  • ITunes Match to iCloud means iCloud costs?

    if I subscribe to iTunes Match for $24.99, it stores my music in iCloud. Wouldn't that mean I would also be charged for iCloud, assuming I have more than 5GB of music that wasn't purchased from Apple? How does this work?
    When I subscribe to iTunes Match and accept the $24.99 price...as Apple is uploading to iCloud, does it somehow recognize that I'll need to pay for additional iCloud storage and "stop" my iTunes Match upload until I pay for additional iCloud storage space?
    A little confused on the step-by-step logistics of how this will work.
    Any assistance is greatly appreciated.
    Kind regards,
    Harlan

    The iTunes Match service will attempt to match your Songs to the current iTunes Store set - whilst the available matching is only partially successful it usually works for the majority of Songs that are in the iTunes Store.  The remainder of unmatched Songs are transcoded to 256 AAC and uploaded.
    Overall it is very unlikely that you will exceed the iCloud free storage limit.

  • I recently downloaded lots of CD's to my itunes library. I have itunes match. None of the downloads are appearing on my ipad or iphone. All settings are correct. Anything I purchase on itunes shows up in the cloud on all the devices.

    I downloaded CD's to my itunes library. I have itunes match. All my itunes purchased music is on my ipad and iphone cloud. For some reason, while the cloud appears in my library, the CD's that I downloaded (popular ones that itunes recognize) are not showing up on my ipad2 and my iphone4s. When I purchase songs from itunes directly they show up on all i devices (with the cloud icon). In my itunes library all the new downloads from CD's have the icloud icon. However, none of these downloads are showing up on my ipad and iphone as stated above. All my settings are correct. I am sure I am missing something, but not sure what....if anyone can help, I'd really appreciate it. thanks.

    This might help: http://www.macworld.com/article/1146958/move_itunes_windows_mac.html.

  • I have just purchased iTunes match, but my music is still taking up 4GB space on my iPhone, which is what it was doing before.  How do I clear space?

    I thought that I understood that once music uploads or matches to iTunes match, that my library would no longer be stored (using space) on my iPhone.  Before the purchase, my library took 4GB space.  Since the purchase, I haven't downloaded/listened to any tracks, but it is still showing as using 4GB space on my phone.  And 2 days after the purchase, out of 1364 songs, 734 remain on my device, and not in Cloud (evident when selecting to show only tracks that have been downloaded to device).  So why has approximately only half of my library been stored in Cloud, and why, despite around half of my library having gone to Cloud, is it still using 4BG space on my phone???

    Hi,
    On your iPhone Go to Settings > General > Manage Storage > Music - this tells you amount used for All songs and lists the music on your phone. You can delete music from here.
    All your music in the cloud should now show download arrow but when you play a track, it is downloaded.
    Jim

  • Connect 2 iPhones with 2 different apple ids to the macbook for updates and backup through iTunes match and iCloud. How can i make that happen?

    We have a mac book pro and 2 i phones 4S. We both have different Apple Id's. But we would like to connect both phones to the mac book in order to update photos and itunes match. I subscribed with my apple id to itunes match and it automatically updates apps, music, books etc. However the apple id of my husbands phone is not recognized so his music, apps etc are not automatically updated. The same happens with icloud.
    How can we make the mac book recognize both phones?

    I believe because you migrated from a Nokia to an iPhone you need to register the Bn phone number with your Apple ID so it can be used for iMessage. The Pn number seems to be the only one registered
    Go here > https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
    Manage your Apple ID and see if that does the trick
    Hope that helps

  • Itunes match and icloud

    Hi infortunetly like many people i have put all my eggs in one basket and am beholden to what ever Apple tells me what i can and cannot do with their products. When i bought the new iPhone 5 and updated I had a really hard time putting music into it through Itunes after an incredibly painfull amount of searching i realised i had to turn off match which now as we know I lose the ability to share my music through Icloud for all my respective devices. when I went to turn it (Match) back on after completing the import of hard copy music to my drive on my iPhone. Match and/or Icloud tells me it's going to remove my entire library is this true. I like to listen to my music all the time as many of us do. If i am at my cottage fairly remote No internet No cellular data service etc. how will i listen to my music if its in virtual world. does anybody understand what im trying to convey.

    Yes, it's completely confusing.
    Some people (and Apple) like things to work automatically in the way Apple thinks you want to use them but many of us would prefer more manual control and would like to mix syncing of audio with cloud services.
    I haven't updated my iPhone 4S to iOS 6 yet but from what I've read different recent OS versions have worked a little differently when it comes to iTunes Match and the cloud some offering more control over the content than others - I must admit to being thoroughly confused so hopefully someone will provide you with a definitive answer (for now).
    AC

  • ITunes Match and iCloud accounts are different.

    I bought my mom this iPad Air 2 for Christmas and I'm trying to get it so that she can have access to my iTunes Match account. I made the account on my AppleID so I can control the library for them. When I first set up her iPad, all her pictures and stuff were there. Then I changed the settings so that she could access the iTunes Match account, it still is using her AppleID for her iCloud but now it's my AppleID in the iTunes for the iTunes Match access and her pictures are no showing up anymore.
    I'm SURE there has to be a way for iTunes Match to use my ID for that and still load all her pictures from her AppleID from her phone... right?
    I should clarify, on my AppleID I don't have any apps, nor do I have an Apple product, I only signed up for an AppleID so that I could use it to get iTunes Match and control the playlists for them and everything. So she's logged in to her AppleID for iCloud and logged into my AppleID for the iTunes Match account. The pictures are all gone now though.

    It stays on your phone until you delete it.  If you download a song, album or artist, you can delete them by swiping across the title and tapping delete.  If you play a song without downloading it, it is stored in cache memory on your phone.  As you phone starts to reach full capacity, older and less frequently played songs begin to automatically be deleted from cache.  Or, to remove them all, occasionally go to Settings>General>Usage>Music, swipe across All Music and tap Delete.

  • Itunes match - No music in itunes match and icloud but in my iphone still appear.

    I have Itunes match acoount,If I already delete all my music from itunes and icloud, why still appear music in my iphone?, Itunes match is enable.

    https://discussions.apple.com/thread/3865948?tstart=0

  • Why is not all of my library available on itunes match via the cloud yet it appears on both my ipad and iphone library, Why is not all of my library available on itunes match via the cloud yet it appears on both my ipad and iphone library

    I have set up itunes match usiing my Windows laptop and synced my iphone 5 and ipad 3 with it, but quite a few songs (albums and songs within albums) haven't synced at all. Is this a known issue? Also when I try to update match it takes forever and often tells me that the internet connection has timed out, yet I'm still surfing on other devices etc...

    Hi Michael
    It's not through USB - I know that that is disabled when Match is enabled. An example might deonstrate the issue better:
    I can see Alabama Shakes listed in my artists view on my phone/pad library, but when I open it the songs are all greyed out and won't play. Their is no cloud symbol either. On my laptop, the songs are their and play fine, but have a cloud symbol next to them...
    What do you reckon?

  • Use iTunes match with iCloud

    (I don't want to but) need to get iTunes Match so I can keep songs that have not been purchased on iTunes. Can i still use iTunes Match if my iCloud storage is only the basic one and my iTunes library is greater then my storage plan?  Or do i have to upgrade and pay more money...

    Hey Missg789,
    Thanks for your question about whether songs in iTunes Match count against your iCloud storage capacity limit. The following article describes what counts against that limit. iTunes Match songs are not part of it -
    iCloud: iCloud storage and backup overview
    Enjoy the use of iTunes Match!
    Thanks for using Apple Support Communities.
    Happy computing,
    Brett L 

  • Itunes match says songs are all uploaded but can't access them on iPhone

    I signed up for itunes match last weekend, and went through the long process of matching and uploading songs. It finally finished today, specifically saying that my library is available in the cloud. But I can't access any of my library on my iPhone, even with itunes match turned on. Since itunes match is fairly new I haven't come across anything that would help. If someone out there could help I'd really appreciate it. Thanks.

    OK, anything that says "ineligible" or "error" is NOT in the cloud.  Itunes match may have told you that the matching process was complete, but all it was telling you was that the SESSION was complete.  Only items with a "matched" or "uploaded" icon next to them are in the cloud.  So this is your real problem.  Your iPhone is telling you the truth.
    It's clear you have some reading to do, followed by some work to on your iTunes library, but all is not lost.  you can make copies of most ineligible songs within iTunes, re-run Match and get the eligible copies into the cloud.  I could walk you through it, but Apple's been good enough to provide support documents, which I'll link you to at the bottom of this message.
    The most important thing you need to do first, is to figure out what kind of files you have that are ineligible.  Keep in mind that iTunes Match only accepts music, not audiobooks, not music videos (except those purchased through the iTunes store), so some things in your iTunes library aren't going to work no matter what.  If you have any Digital Rights Management (DRM) protected tracks, those will work, provided the computer you are using for iTunes Match is authorized to play them.  Usually the tracks that people find are ineligible are low bitrate MP3s - songs they didn't purchase through iTunes. Some other music file types also are ineligible.
    In both cases, the solution is to highlight those songs, go to the Advanced menu in iTUnes and select "Make AAC version."  What I do is let it make the copies, then without clicking anywhere in iTunes I hit the delete key.  This will delete the originals, but leave the new copies.  You can opt to just have them removed from your library, so they simply will no longer show up in iTunes (preferable until you are sure the copies are ok))
    That's the short story.  Here's a link to the support documents.
    https://discussions.apple.com/thread/3619849

Maybe you are looking for