.ppdf and Word docs blank

We have a client setup with RMS sharing application they have a RMS account. They can protect content and it opens ok for the recipient, but when they open protected content they received they are able to open but .ppdf files show a black screen.
Kyle Orr

You will need MS Office for Mac or equivalent.
Here is further discussion.
https://discussions.apple.com/thread/3692632?start=0&tstart=0
Cheers

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