Pre-Order shows as purchased but no downloads avaliable
I pre-ordered a panic!at the disco album. The link sent when it became available didn't work. It shows as purchased but I can't download. I already checked and there are no available downloads. Please help, thanks!
Here's my understanding of the Pre-Order process: In my case, its Arcade Fire's Reflektor. You tell itunes that you want to pre-order the album, and pay immediately for only the content that is downloaded at the time. In my case that was a single song. When the album is released, you receive an email informing of the availability, with a link to the Album on iTunes. You don't pay for the just-released album until you download it.
The thing is, in iTunes (iOS and Mac), I see "PURCHASED" beside each of the songs that I have not downloaded (which is actually not the case.) I don't see anyway, either on iOS, or on iTunes 11 on Lion, that facilitates downloading of the content that I've "pre-ordered." Check For Available Downloads in iTunes on Mac shows nothing. Clicking Complete My Album doesnt do anything for me (and it appears that the pre-order extra content is not available anyway!)
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Hey there Ashvirm,
It sounds like you pre ordered an album, but for some reason it hasn't downloaded to your library. Start by checking for any available downloads with this:
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
Then if nothing downloads, check your purchased history to see if you can find the album there and download it:
Download past purchases
http://support.apple.com/kb/ht2519
If it is not there, and you have been charged for it, I would next reach out to the iTunes store support team directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Cheers,
Sterling -
HT5714 Preorder purchased but not downloaded to my iPod
I pre-ordered Tamar Braxton album or comes out as purchased at this point when it only said pre-ordered before...but it's not downloaded....what gives? I was expecting to listen to this long awaited album during my commute to work!
I ended up getting an email in the afternoon saying that the purchase is ready for download. That's stupid the point of pre ordering is automatically get what I want the date it's released . I shouldn't have pre-ordered and just purchased it today I mean it's not like you can with anything cool if I pre ordered. So next time unless I'm getting something for preordering I will not. Did you get yours?
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I pre order an iphone 6 but its on hold it says to call and i tried but it says it can't be located
I pre order an iphone 6 but its on hold it says to call and i tried but it says it can't be located
I'm not sure that answers the question Candice.
I'm in the same situation. I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error. When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19. At every step of the process, it seemed that I was ordering a phone that would arrive on day1. At no point did it say this was an estimate. At no point did it say it might change. In a big yellow box, it said "9-19". Ordered it, then got confirmation email stating it should arrive at 9-19. Seems like all should be good, right? Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
Then I check the website, and suddenly it changed to 10-14?!?!?!? I feel like this was a bait and switch. I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
So, that leads back to the original questions. Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order. Or, cancel my pre-order and buy that phone right then and there?
JJK
PS: It seems there are many people you misled this way. For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off. -
Tried to re-download previous music purchases, but the download button reads 'Downloaded' and is inactive. Help please. Thanks
Welcome to Apple Support Communities
As you know how to open the iTunes Media folder, go to this folder and open iTunes. Then, go to Apps in iTunes and drag the IPA file of the app you want to show up to the iTunes window, so it should be added.
If it doesn't work, delete the IPA, empty the Trash and you will be able to download the application.
If a post solved your question or helped you, mark it as solved or helpful before posting a reply. Doing this, you will avoid that your own post is marked as solved or helpful. You won’t receive any point if you mark your own post as solved or helpful. Also, you won’t be rewarding the user who solved your question and you will help other users find the answer if you mark the correct reply -
I want to pre-order the iphone 5 but i am worried that i wont get it in time as i have a plane at the 22nd of sep at mid night, will it come on time?
You're welcome.
FYI:
I ordered an iPhone 4S, on pre-order day, for my wife. It came a day early...much to our surprise. -
i pre-ordered something of itunes but cannot find it to cancel it.
please help!!Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I pre-ordered the iPhone 6, but need to cancel the order. I cannot find information on how to do this.
If you ordered online you can cancel your order at this link:
https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do
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Store>Check for Available Downloads
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I have the same problem :(
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