Pre-Order shows as purchased but no downloads avaliable

I pre-ordered a panic!at the disco album. The link sent when it became available didn't work. It shows as purchased but I can't download. I already checked and there are no available downloads. Please help, thanks!

Here's my understanding of the Pre-Order process:  In my case, its Arcade Fire's Reflektor.  You tell itunes that you want to pre-order the album, and pay immediately for only the content that is downloaded at the time.  In my case that was a single song.  When the album is released, you receive an email informing of the availability, with a link to the Album on iTunes.  You don't pay for the just-released album until you download it. 
The thing is, in iTunes (iOS and Mac), I see "PURCHASED" beside each of the songs that I have not downloaded (which is actually not the case.)  I don't see anyway, either on iOS, or on iTunes 11 on Lion, that facilitates downloading of the content that I've "pre-ordered."  Check For Available Downloads in iTunes on Mac shows nothing.  Clicking Complete My Album doesnt do anything for me (and it appears that the pre-order extra content is not available anyway!)

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