Pre-order thought?

Just to add a little fuel to the fire. Let's not argue about who can or cannot order on the 3rd. I think we all know where each of us stands on that .
I've never been part of a pre-order or launch day purchase. I've watched it from afar, have friends that have camped out for the AT&T iPhone that I laughed at. Have watched the commotion online for the Droids etc.
I told myself that the one phone I would order the very first day I could was the iPhone.
Anyway, are we all assuming that you can only pre-order on the 3rd? And if you mss the 3rd are we assuming that you HAVE to wait until the 10th?
Looking at the FAQ, I see no mention of that. All I see is that "existing customers can order on or around the 3rd online" and that you can purchae in person on the 10th at Apple or Verizon retail locations.
Does that mean beginning on the 3rd, existing customers have a 7 day pre-order window before the 10th?
I mean, maybe it's blatantly obvious that that is not the case but, I never thought about it until just now.
These are the types of things that run through your mind when you work into the early hours of the morning .

whiteyanderson wrote:
Just to add a little fuel to the fire. Let's not argue about who can or cannot order on the 3rd. I think we all know where each of us stands on that .
I've never been part of a pre-order or launch day purchase. I've watched it from afar, have friends that have camped out for the AT&T iPhone that I laughed at. Have watched the commotion online for the Droids etc.
I told myself that the one phone I would order the very first day I could was the iPhone.
Anyway, are we all assuming that you can only pre-order on the 3rd? And if you mss the 3rd are we assuming that you HAVE to wait until the 10th?
Looking at the FAQ, I see no mention of that. All I see is that "existing customers can order on or around the 3rd online" and that you can purchae in person on the 10th at Apple or Verizon retail locations.
Does that mean beginning on the 3rd, existing customers have a 7 day pre-order window before the 10th?
I mean, maybe it's blatantly obvious that that is not the case but, I never thought about it until just now.
These are the types of things that run through your mind when you work into the early hours of the morning .
At the Verizon iPhone announcement, they said that there were a certain amt of iPhones earmarked as being available for pre-order and that you would be able to pre-order until ALL OF THESE EARMARKED PHONES WERE GONE. Nothing was said about how many phones this was. So if they run out of earmarked phones on Feb 8, that would be the end of the pre-orders. Just when the earmarked phones run out.

Similar Messages

HT201272 I pre ordered Avicii's album, it says purchased but not showing up in my purchased folder and not allowing me to download. Just says purchased

As I said I pre-ordered the album, however I had already bought the two songs (Wake Me Up and You Make Me).When the preorder went through in the first place, it was not showing up as a download, it showed up as an iCloud download. I thought it was weird however I still went forward and downloaded it. Wasn't a huge deal but the two singles werent showing up as part of the album, they were the singles. That bugged me so I thought deleting them all and re downloading them would work and I would have the whole album instead of a part album and two singles. However, now in iTunes it says that the album (True) is purchased and there is no way of re-downloading. It is not showing up as a purchase anywhere else though... I've gone to the iTunes front page, went to the purchased tabs and it says the last purchased song was "Skip to the Good Bit" by Rizzle Kicks (good song btw). On my iPod there it is not in recently listened to or added< almost no record that I've bought these songs. I would even re-purchase. I wouldn't entirely want to, but thats not even an option...

Hi there MeganElizabeth02061999,
You may want to check your past purchases and see if you can find the tracks there. Take a look at the article below for more information.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.

Iphone 6 pre-order help

Any thoughts on what do to do about the following scenario?:
10/06/14: "pre-order" iPhone 6 and 6+ in 64gb and 16gb respectively as well as cases and accessories, etc. at local Verizon store with
                 expected ship date 11/14/14. Note: also informed my bank card would not be charged for the accessories until shipment.
10/30/14: go back to Verizon store and change order to up both phones to 128gb with new ship date 11/21/14.
week of 11/21/14: order pushed back to 12/12/14 (found this out on website, no email received from Verizon stating this).
12/04/14: call "customer care" to check on order due to no activity on order status on myverizon only to find out that the order was cancelled.
                Representative didn't know why, and offered to place a new order over the phone but the shipment would now be 12/19/14 (which
                I thought was pretty generous considering I did not want it cancelled in the first place, nor did I even know it was cancelled
                until I called for myself).
12/04/14 (later that day): go to Verizon store to see if I could get more information on why my order was cancelled unbeknownst to me. Employee
                looks into it and states that "the order has not been cancelled, I don't know why you were told that but it's not cancelled." Informed
                employee that I re-ordered the phones over the phone with "customer care" prior to coming down here and asked if that's what he was
                seeing. Replies: "I see the order, it was cancelled due to supply, but has the same shipment date (12/19/14), don't worry it wasn't
                cancelled you'll get your phones just hang in there." So basically I was informed that I have an order with the same shipping date
                (which I already knew because I had to re-order but yet the answer to my question was seemingly that was and was not cancelled). Hm.
12/12/14: receive an email with instructions on how to back-up our devices while we are "eagerly waiting for our phones." Looking good so far.
12/15/14: my bank card is charged for the accessories and there is new documents in myverizon detailing the equipment purchases. Looking great now.
12/16/14: receive an email stating the order for the 6+ has been cancelled. Immediately call "customer care" and rep says she sees it was cancelled and
                does not know why. She asks if I'll hold while she looks into it. 30 minutes later a different person comes on the line, and has no idea who I am, or
                that I've been holding for 30 minutes while someone was "helping me", so I explain why I'm calling and that someone was supposedly helping me,
                he says he will transfer me to "customer care" and then click, the line goes dead, awesome.
12/16/14(later that day): once again I venture to the Verizon store to find out what is going on. Different employee this time, but story is the same. He tells
               me that the 6+ was cancelled but can not tell me why. He also states that it says there is a pending order for this particular line so he can't place any
               orders. This was apparently as quixotic to me as him, thus leading him to consult abother employee. Employee "2" was initially adamit that the order
               was cancelled but when employee "1" showed her that the upgrade status said pending order, she said the "system" takes 24-72 hours to "catch up."
              (Keep in mind that when the first round of phantom cancellations occurred I was able to re-order that same day, in fact probably within a matter of
               hours. whatever.) So I brought up the fact that my bank card was charged for the accessories the day before, and employee "1" says (in affirmation
               of what I was told during the very first order in October) that charges are only made when the order is ready to ship. So with that tidbit of info they
               came to the conclusion that I'll have to wait until 12/19/14 or that following Monday to see if I have a phone or not because at this point "anything
               with a pending status can not be accessed and calling 'customer care' won't be of any help because they will not be able to do anything either."
              So I do the only thing I'm able to at that point, leave. Note: I was generously given the option of returning the accessories for the 6+ should i find
              out that my phone does not arrive on the 19th or following Monday. (this was a huge relief because I was worried I might be stuck with a case and
              screen protector for a phone I'd never get.)
12/16/14(even later that day): despite being told that doing so would be futile, I call "customer care". Explained the entire story thus far and expressed my
               disappointment. The rep was understanding. She told me that the order for the 6+ has been cancelled but can not explain why. I asked about the
               charges to my bank card, she says (in contradiction to what I've been told all along) that sometimes the cases/accessories will come before phones
                are ready to ship. Hmm. She also says the order for the other line (iPhone 6) will "definitely be coming on the19th still." This is interesting because I
                have not received any shipping confirmation email (though to be fair I also never got them for the first round of cancellations either.) She further
                explains that she can not do anything about the 6+ order because the system has not "caught up with the cancellation" (ok, heard that earlier
                but still does not make sense seeing as I was able to re-order before) and advises that she would be able to give me a call back Sunday morning
                (12/21/12) to process the 6+ order again (again). So, I agreed as its either that or not get the phone (although if I don't get the phone I can
                still return the accessories for it at the Verizon store thankfully.)
12/17/14: receive email notification that the order for the iPhone 6 has, you probably can guess it, but nonetheless, been cancelled. So what do I do you ask?
                The answer is simple, nothing. Going to the store would be a waste of time and gas, and calling "customer care" would be a waste of time and my
                plans (albeit unlimited) minutes. So I decide to wait until Sunday, for the rep to "supposedly" call me back, so I can re-order what will now probably
                both phones only to be told the expected shipment dates are now January 2015, even though it will probably be fruitless because they will be,
                as history has foretold, cancelled within a week or two. But holding onto a sliver of hope because the rep said the one line (iphone 6) will
                "definitely be coming 12/19/14".
12/19/14: no iphone 6+ (no surprise). No iPhone 6 (a little surprised only because it was "definitely coming", but it's a very little). Still have the charge to
               my bank card for the accessories, no accessories though (still, not really surprised) but at least I'll be able to return the accessories I don't have
               for the phones we'll never get, so that's a plus I guess. No shipping confirmation, though I don't know why I'd hope for one seeing as the orders
               were cancelled. Again. (But at least I got an email this time.)
So I need help. We love Apple stuff and we want the new iPhones, but by the time we'd get them from Verizon our trade-ins will probably be too old for
the Edge program or the iphone 6S or 7 will be out. We have a family shared plan with 6 lines and moving to another carrier would be a pain (although
probably easier than what we've been through thus far with Verizon.) Ive heard ordering through Apple is the best route but you can't set up the Edge through them so that's out. I call the store every Friday (which I've been told is when they receive their order) but they never have the phones in, so that's also seemingly out. So I guess my question is does anyone know how to order the new iPhones on the Edge program and actually get them In a reasonable time? Otherwise I think we'll probably take our 15 year old account elsewhere. Thanks to anyone who reads/helps with this and sorry for the rant, I'm a little disheartened.

***Update: the rep that said she'd call me back, well, she didn't. Also, someone with a Verizon avatar and a "_VZW" in their name replied to this saying he would be willing to give me the "status" of my order, so I responded (even though I don't want the status as much as I'd like our phones), twice, and nothing back from him either. So, today our bill has the charges for our new phones on them. Yet we don't have our phones, nor is there anything leading me to believe that we will ever get them. Lol. Verizon has disappointed me in the past 2 months and I think I've been more than patient with them.

IPhone 6 Purchase (with pre-order)

I hope something can be done about the poor service I received.
I shopped around to see what store I would be purchasing the iPhone 6 (64 GB) from and went with Best Buy. I went into the store and did the pre-order on 9/12/14 at the Burbank, IL location. I asked a lot of questions and felt I was making a good decision about ordering from Best Buy. AT&T is my service provider and I called to make sure that my plan would not be affected and was assured that not be the case. I was told I would receive an email before 9/19/14 and I would be able to come and pick up my phone.
I received my email on 9/18/14 and read clearly that the process to activate the phone would take about 30 mins and the person whose name is on the account has to be present. When I arrived at the store on 9/19/17 at about 7pm, the mobile area was pretty crowded and an associate was taking names. I was told the wait was approximately 45 minutes. I was ok with 45 minutes and sat in the mobile area to wait, and wait, and wait. There were only 4 associates helping customers and in the 45 minutes that I was told that I needed to wait I did not see any associate finish with a customer and call a new one to be assisted. It took an hour for an associate to finish with a customer and I thought he would call the next customer on the list but he left and did not come back.
The reason why I am expressing my frustration is that there was no clear communication with the customers at to what was going on and why the wait was so long. Give the customers a clear expectation of what to expect and let them make their own decisions. If I knew the was was going to be over 2 hours I would have left. I had friends who purchased ther iPhones from Best Buy that same day at another location and they stated they were in and out.
I requested to speak to a manager and was informed there had been computer issues throughout the day and he appreciated my patience. Now we are down to 3 associates and by this time some customers had decided to leave but I did not want to make another trip for the same thing. What was really upsetting is that no other associate jumped in to help; not even the manager. The rest of the store was pretty empty and there was no managerial decision to pull help from other departments. One associate went through the whole process of activating a phone for another customer and at the last moment her mother wanted to purchase an iPhone 6 as well. I dont know if the associates work on a commission but that seemed to be unfair; they should have had to wait to purchase the 2nd phone. Another associates clearly did not know what she was doing; she had to ask for help on every screen to this slowed down the process.
Before my name was called the associate who seemed not to know what she was doing continued to text on her personal phone. So not only are you unsure about what you are doing; slowing down the process but you are also texting on your phone which is also slowing down the process. My name did not get called until about 10pm (which is the time the store closes) and the associate that took care (and I use that term loosely) of me was the same one who was texting on her phone. She was clearly distracted and entered my telephone number in the computer incorrectly with slowed down the process as well. I did report this to the manager as well and he offered me a free phone case; and I was appreciative but he was not addressing the issue. The issue is there are customers waiting and no one stepped up to the plate to assist. The customer should come first and I definitely did not feel this way. I am going to think twice about spending my time and money at Best Buy because of this experience.
Thanks for reading and if there is a customer reading this who lives near Burbank, IL I would reconsider.

Greetings rpurches,
I am super excited to purchase an iPhone 6 and am even considering the 64GB model myself. I’m sure you were truly excited to receive the notification that your phone was ready, and can imagine how disappointed you were after waiting longer than expected at the Burbank, IL store.
Our associates should be assisting our customers in a timely manner, while also maintaining a professional and courteous manner. Helping our customers in a timely manner can be difficult if system issues arise, however, we should be letting any waiting customers know so they do not feel left unassisted. I apologize if this is not the experience you had when you were picking up your iPhone 6. I am glad to hear that you brought this experience to the attention of one of the managers in the store, and were able to receive an accommodation for any inconvenience you may have experienced.
That being said, I am truly grateful that you have taken the time to share your experience here on the forum. It is not only insightful, but helpful for us to hear the experiences our customers are having. I can assure you that I have also thoroughly noted your experience so that the appropriate business teams and store leadership may review it.
If you should need any further assistance, please let me know!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

HT5622 I don't get why my Apple ID keeps saying this device is already associated with an Apple ID and something about 90 days but also it doesn't let me download any of my pre orders when available it has happened to me twice and my past purchases help m

I don't get why my Apple ID keeps saying this device is already associated with an Apple ID and something about 90 days but also it doesn't let me download any of my pre orders when available it has happened to me twice and my past purchases can someone contact me and give me some help sorting this out
Much appreciated
<Email Edited by Host>

Hi there
I'm getting a similar problem with my Macbook Pro. itunes match was working fine until two days ago when i created another 'user id' for the laptop and then an itunes account for that user under their profile. Now i cant turn on itunes match on my itunes under my user account. Contacted Apple today who said to use the Express Lane and email the problem and they might be able to make an 'exception' on the account. Otherwise I'll have to wait 88 days to access a lot of my music on the macbook pro. itunes match is still working on the iphone 4S and ipad2.
Can anyone help? The only thought was too re-stream the laptop. Ive already tried deauthorising the other user but it made no difference.
Thanks
Jules

Can't pay off pre-order to join Gamer Club Unlocked in weekly ad?

So I got the Best Buy ad this moring in the paper and saw the "Join Gamers Club Unlocked for $30 when you buy any new game $39.99 or above." Knowing I still had 3 preorders outstanding, I called up the Rewards Zone 866 number and asked them if I would be able to take my preorder in and just pay it in full to satisfy the requirement so I could join. Of course is what I was told and just to take my pre-order receipt into customer service.
I head into Best Buy in Castleton, Indiana (#229) and head to customer service as told with the ad and explain I called the RZ 866 number and they told me to bring it to them. After the lady handling the registered called someone, he told me that it would be no problem and he would just have to cancel my preorder and then to just pull the game card and one of the Gamers Club Unlocked cards and the register would take care of it.
Then that is when everything went South.
I hand the individual the two cards and he proceeds to tell me I could join the GCU for $30 when I buy a game. When I told him I wanted to pay in full for the game he told me I could not do that because "it's two different systems." I explained that I had already spoken to the RZ folks as well as customer service and then he told me "well I should know, I'm the video games guy." I then told him I would just come home and call the RZ folks again, asked for his name and store number which he gave me in a smug tone and I left. As I was walking out the sliding glass doors he said "have a nice day" in a condescending tone. That set me off. I turned and asked the security guy for a manager to complain about the terrible customer service and attitude and the manager was apathetic in helping me. After explaining what I was trying to do, he said he "thought" he could help me. At this point I was overly annoyed so I told him to forget about it and left.
If you look at the add, nowhere does it say you can't pay in full for a preorder game to satisfy the requirement. Obviously it can be done because the folks on the 866 number said it would be no problem and I've seen multiple posts on several video game forums of people doing it at their local store. This is probably the third time in the last year I've had issues with associates at this store on advertised deals. So what gives? Lack of training? Employees that just don't care?
So now my dilemma is do I go to another location to see if they can help me or do I just cancel all of my preorders and find a new retailer?

Hello Jason,
Enuf is spot-on: since in-store pre-order deposits are not considered to be actual purchases, bundle offers such as our current Gamers' Club Unlocked promotion do not apply. If the title you reserved is released and you pick up your copy while the offer is still in effect, then you would be able to take advantage of the bundle savings during the final sale. Otherwise, you will need to purchase another title $39.99+ to be eligible.
As far as why your thread was moved is concerned, all My Best Buy Gamers' Club-related inquiries -- including those on promotional offers, benefits, and pre-order bonus certificates -- belong in this board. Our In-Store Purchase board is intended as a place for customers to post general policy inquiries, share their in-store experience, and obtain support for existing/prior purchases.
Thanks for your understanding, as well as for taking the time to post!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Pre-order movies - Why no invoices and proof of agreed payment?

I pre ordered a movie to save some money.. (14.99 vs 19.99) then the day comes when it comes out and my invoice says its 19.99.
Upon doing a little research, I realized, I never got an invoice of my pre-order showing the amount I actually pre-ordered for. Then, looking at my account page to check my pending pre-orders, they only show the movie and a cancel button.
You really don't get a confirmation how much you agreed to pay until the movie is out and ready to be downloaded. (Day you are actually charged)
This is the first time, I am not happy with Apple..
In my opinion you SHOULD confirm via email the person's pre-order and the amount he or she agreed to pay at the time of ordering. If you go and change the prices on me, why should I bother to pre-order anything? Smartly you leave the customer with no records, unless he or she takes a screenshot. (Which I now did and I have a little database to reference) If I am wrong, please advise why we don't get an invoice etc.. I would love to be proven wrong here. Especially, since I am a HUGE apple fan and this is the first time, I am truly disappointed and have the feeling of being duped. (Something Apple never had to stoop to, since the products speak for themselves)
Thoughts?

Hi Gail,
No worries, I appreciate you taking the time to reply.
I was more hoping for someone at Apple to reply and advise on this "invoicing system" .. as well as raise the issue to other customers.
Amongst my remaining 4 pre orders, I have one, of "Interstellar". By the time I figured out that I am actually charged more than I recall paying for at the time of my pre order, the charge went up to 19.99. When I placed the pre order, I am fairly certain it was 14.99. No proof at this point and of course, I can go and cancel that pre-order. But I would also cancel the original price I purchased this at. If only there was some way to track it. (that somewhat the reason why i started the post) All other pre-orders, I went in, clicked the purchase button and took a screenshot of the popup that notifies me that I already purchased the item. Thus, proving the purchase as well as showing the price in the background. (while it is at 14.99).
Anyways, I am probably making that sound more complicated than it needs to be.. still, the question remains.. how do I or other customers know what they paid for in a pre-sale? Once the item is out and the movie confirmed as purchased via invoice at the date of release, there is no going back.. no returns and at the same time, the customer can't proof a thing. (nor would I want to then get into a "he said, she said" situation with apple)
If I don't get some sort of resolutions, pre-orders will simply not be worth it. I don't want to fight each measly charge via screenshot proofs etc..
Sadly as I am moving to a complete digital movie library for all my purchases, this really is something I would love to get resolved. My library is far to big, to suddenly start moving to an amazon digital library.

Tried to pre-order an album but not working. Please help!!!

I tried to pre-order an album. It was one that came with a song that downloaded immedietly. I clicked pre-order and it said some error and to try again. I went to and realized I was charged for that one song that you can get first. So i thought it went ahead and pre-ordered the album anyway. I looked in my purchased history and saw nothing about the album or that one song, so it charged me for nothing! Any ideas how i can fix this?
Message was edited by: Twilight♥Dork

I couldn't find an answer so i just emailed iTunes support and they fixed it for me. Thanks anyway!!!!

Pre-order shipment for new IPhone 5 pushed back to 10/5. How can I go to store and pick up rather than wait?

I pre-ordered shipment of the IPhone 5's 9/14 like many others, and now it pushed back to 10/5. How can I go to store and pick up at upgrade rate rather than paying full price?

Thanks for the thought... ordered direct from Apple. I'm on AT&T, so I called them to work through their network. They said they couldn't help me until I cancelled my orders through Apple. Talked to an Apple store rep, and they said they had a customer that tried that - cancelled orders, then drove to store only to find they were not eligible for an upgrade. She called AT&T, and they had no solution, and said that sometimes it takes 48 to 72 hours for the system to reinstate upgrade eligibility.....I would have originally ordered from AT&T, but couldn't get into their website, so ordered through Apple - mistake.

TS1424 Pre-order and iTunes NO LUCK

I still cannot download a pre-ordered album. I have done Store>Check for Available Downloads --- did not work. I have clicked on the link provided in the email sent from iTunes -- did not work. Please help!

for some troubleshooting thoughts on the Vista variation of this, see:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=4245425

Is It Possible To Change My Pre-order

Seems as thought the customer service lines are down and I need to find out how I can go about changing my pre-order. I pre-ordered the Samsung Galaxy S3 a few days before June 28th so that I could keep my unlimited data plan. When researching the phone I could not find anywhere that said it DEFINITELY had internal storage AND expandable memory via micro SD cards. So I ordered the 16GB version thinking it was a 16GB card and that I could swap in a larger card later. Now I find out that it is both internal memory AND expandable. Had I known this I would have ordered the 32GB version.
Now that I have the pre-order already placed for the 16GB, how can I go about getting the 32GB?
I saw someone post about how they tried changing the color of the phone the day after the old plans expired (June 29th) and that they cancelled their order, thus canceling their contract, and losing the unlimited. I don't want that to happen obviously but since I can't call in, and ordered this phone online, what are my options besides going to a storefront?
Does anyone think this will be possible for me to do? Or should I just stick with it and try returning it for a 32GB within the 14 day return policy?
I have a strong feeling I won't be able to switch the phones on my pre-order...

Update: Talked to a local Verizon Rep. and they said I should wait for it to be shipped to me, call customer service, tell them I want to exchange it for the 32GB version, and they will ship it to me in a few days. I cannot open the box of the 16GB version or activate it obviously.
I thought this phone was going to be sold out, unavailable, hence the pre-orders. Do you guys think I should just do what she said? I wouldn't want to get stuck in that 14-day return policy. But I wonder if that 14-day return policy applies to my phone the day I get it or when it is activated. With my luck I would try to exchange it when its shipped, then there would be no 32GB phones available until after the 14 days.

Issues with gaming pre-order shipping - improvements needs to be made

Titanfall comes out today. I pre-ordered this game a few weeks ago on BestBuy.com because the 20% off and the $10 certificate were too hard to pass up. I placed my order, put expedited shipment since I knew I couldn't make it to Best Buy after work on Tuesday (I carpool right now) and called it a day.
Except here's the thing. Not only did the game not ship in time to arrive by today, it shipped UPS Standard instead of expedited. Talking to some others this seems to be a trend.
Certificates, 20% off, these are all great incentives to pre-order my games at Best Buy, but not being able to meet release day shipping even for Elite Plus members who get free expedited shipping? That isn't even counting the fact that Best Buy didn't ship expedited like they were supposed to. Now I won't get the biggest release of 2014 so far until tomorrow. A day later than I would from most other retailers. These issues really need to be improved and it is largely an operational thing; the games have been sitting in your warehouse for at least a week, why my game didn't ship until 3pm Central time on Monday is beyond me.

Hello tmrendo -
Whenever a pre-order is placed on BestBuy.com for software or a video game title, we ship that item as soon as it's available for release. If expedited shipping is selected at the time of checkout, this means you can typically expect to receive your copy within 2-3 business days of its release. For faster delivery, customers are encouraged to choose express shipping or store pickup at the time of checkout.
BestBuy.com > Help Center > Pre-Orders
BestBuy.com > Help Center > Shipping Costs & Timing
That being said, thank you for your feedback! We rely on customer input -- both positive and negative -- to improve our service offerings, so your thoughts are appreciated.
cleavelandmvp & caliwolv -
I've had the chance to review both of your accounts and can confirm that your orders were, indeed, shipped via expedited shipping. Depending on on your proximity to the fulfillment center that processed your order, UPS Ground may be listed as the shipping method rather than UPS Second Day on UPS' tracking site. Rest assured though that your copies of Titanfall are all expected to arrive within the 2-3 day window provided when you placed your orders.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Multiple pre-orders on a single receipt?

First time that I've pre-ordered multiple games at the same time. I thought the cashier would ring them seperately, since they are for different systems and different release dates. Instead, they were all rung on a single receipt in a single transaction. Is this OK?
Thanks
Solved!
Go to Solution.

Hey again jeremygary,
It's absolutely okay for multiple pre-orders to be on the same receipt, even if they're for different titles and consoles with different release dates. When you pick up each title, the staff at your local store will simply need to select the correct pre-order deposit during checkout.
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

My itunes pre-order is gone? Please help.

Okay, so I pre-ordered the Brand New album "Daisy." Last night, the files showed up on the download list, but didn't do anything. I didn't really think much of it, but at 1:am the files still were processed, but had not started downloading. To my surprise, the files of the songs had made seven copies of themselves.
So I thought it had to do something with size, so I tried to clear some disk space. Long story short:
My songs ended up in the recycle bin.
I pressed "restore all items" and they disappeared Where have they gone?
And how do I get the songs to just finally download?
I would kill for this album, so some help would be greatly appreciated.

Try reformatting your iPod to FAT32 in Windows, followed by a restore in iTunes, and see if it helps with your issue:
1 - Connect your iPod to your computer.
2 - When iTunes has finished syncing with your iPod, open "My Computer".
3 - Right-click on your iPod, and click on "Format". (If your iPod is not showing in My Computer, make sure that disk use isn’t enabled in iTunes).
4 - Here, verify that your formatting settings are "Default", with the format type set for FAT32. Also, make sure that "Quick Scan" is not selected.
5 - Then, click on "OK" to begin the formatting process.
6 - When this is complete (it might take a while), make sure to restore your iPod in iTunes again, so as to properly reload the firmware back onto it again.
-Kylene

Why can we not pre-order the Iphone 4 due to tech problems? The US seams ok

I have been trying to pre-Oreder the new Iphone and I have had no joy. For over an hour now the uk web page has had problems.
I do not think is fair how other webpages on other countries like the US have no problem on making orders but the uk for some reason can not make any orders yet! Convenience?
I can not even make it over the phone, why?
I feel like the US is getting priority on this like the Ipad, although we are meant to be able to pre order on the same day.
If you are not able to pre-order in a certain country, no one should be able to pre-order elsewhere. I am not happy the way this is being done, I understand Apple has technical problems, so stop pre orders deal with it and then start again.
Like everybody who wants an Iphone 4 I can not waist all day trying to acces the website as I have work to do.
But I also do not want to come to pre-order and havbing to wait longer than the 24th June becouse too many people have been ordering this while the uk site has been down.

Thanks I did take notice but I also know that orders were made even though.
I guess you just have to keep trying.
I was able to order the bumpers for it about 45 min ago and now I have order the Iphone 4, but I still have friends that have not been able to order.
Just need to keep trying till is fix! I'm ok now which is the most important.
I know is hard and they will be overloaded but should be coping, i thought they coped very well with the Ipad!
Anyway thanks for reading my moaning!

Pre-order thought?

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