Issues with gaming pre-order shipping - improvements needs to be made

Titanfall comes out today. I pre-ordered this game a few weeks ago on BestBuy.com because the 20% off and the $10 certificate were too hard to pass up. I placed my order, put expedited shipment since I knew I couldn't make it to Best Buy after work on Tuesday (I carpool right now) and called it a day.
Except here's the thing. Not only did the game not ship in time to arrive by today, it shipped UPS Standard instead of expedited. Talking to some others this seems to be a trend. 
Certificates, 20% off, these are all great incentives to pre-order my games at Best Buy, but not being able to meet release day shipping even for Elite Plus members who get free expedited shipping?  That isn't even counting the fact that Best Buy didn't ship expedited like they were supposed to. Now I won't get the biggest release of 2014 so far until tomorrow. A day later than I would from most other retailers. These issues really need to be improved and it is largely an operational thing; the games have been sitting in your warehouse for at least a week, why my game didn't ship until 3pm Central time on Monday is beyond me. 

Hello tmrendo -
Whenever a pre-order is placed on BestBuy.com for software or a video game title, we ship that item as soon as it's available for release. If expedited shipping is selected at the time of checkout, this means you can typically expect to receive your copy within 2-3 business days of its release. For faster delivery, customers are encouraged to choose express shipping or store pickup at the time of checkout.
BestBuy.com > Help Center > Pre-Orders
BestBuy.com > Help Center > Shipping Costs & Timing
That being said, thank you for your feedback! We rely on customer input -- both positive and negative -- to improve our service offerings, so your thoughts are appreciated.
cleavelandmvp & caliwolv -
I've had the chance to review both of your accounts and can confirm that your orders were, indeed, shipped via expedited shipping. Depending on on your proximity to the fulfillment center that processed your order, UPS Ground may be listed as the shipping method rather than UPS Second Day on UPS' tracking site. Rest assured though that your copies of Titanfall are all expected to arrive within the 2-3 day window provided when you placed your orders.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

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