Preloading Nightmares (kind of)

It's me again with my infinite questions. I have this code
written to preload all of my .swf's in the background upon opening
my site. Each of those swf files is a "loadMovieClip" function on
various objects within the site.
The code is:
contArr = [
"aboutPage.swf",
"casestudiesSlideShow.swf",
"homePage.swf",
"introSlideShow.swf",
"comingSoon.swf",
"coveragePage.swf",
"designPage.swf",
"devastationSlideShow.swf",
"facultyPage.swf",
"partnersPage.swf",
"progressPage.swf",
"purchasePage.swf",
"studentsPage.swf",
"teamworkSlideShow.swf"
function preloadClips (nr) {
var cnt = this.createEmptyMovieClip("container",10);
cnt._visible = false;
var ch = this.createEmptyMovieClip("check",11);
ch.onEnterFrame = function () {
var bl = this._parent.container.getBytesLoaded();
var bt = this._parent.container.getBytesTotal();
if (bl/bt==1) {
trace ("loaded" + contArr[nr]);
this.removeMovieClip();
this._parent.container.removeMovieClip();
if (this.nr<=contArr.length) {
preloadClips(++nr);
} else {
return;
cnt.loadMovie(contArr[nr]);
preloadClips(0);
I am receiving this error message. All of the files are
within the same folder, and I'm not really sure what file it is
even looking for. Help??
loadedaboutPage.swf
loadedcasestudiesSlideShow.swf
loadedhomePage.swf
loadedintroSlideShow.swf
loadedcomingSoon.swf
loadedcoveragePage.swf
loadeddesignPage.swf
loadeddevastationSlideShow.swf
loadedfacultyPage.swf
loadedpartnersPage.swf
loadedprogressPage.swf
loadedpurchasePage.swf
loadedstudentsPage.swf
loadedteamworkSlideShow.swf
Error opening URL
"file:///C|/Documents%20and%20Settings/Melly/My%20Documents/School%20Documents/STUDIO/Web Site/undefined"
Text

It looks like your container clip (cnt) is being created at
the same level each time (10) so each new instance will replace the
last one. This may not be THE problem but could be A problem
(correct me if im wrong please).
I would also recommend that you check out the MovieClipLoader
Class (version permitting) as it is much more stable and means you
don't have to write your own progress checkers etc.
Sorry I cant be more help. Good luck

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  • Envy x360 battery short and CMOS/RTC | No dedicated CMOS battery = Kafkaesque HP support nightmare

    Relevant Case Number:
    3015038426
    Caveat:
    If I'm wrong about this, I'll eat my hat with a sauce made of ultra-expensive brand-name HP ink.
    Question:
    Does anyone at HP want to take reponsibility for a series of the company's tech support representatives giving horribly wrong hardware information, wasting customer time and money?
    Summary:
    1. I have apparently experienced a short in my main battery.
    2. In the x360, the real-time clock (RTC) and BIOS settings are apparently powered by the main battery, not a separate CMOS/RTC battery.
    3. (1) and (2) explain why my symptoms include a CMOS checksum error and 0-set RTC on boot.
    4. Three separate HP representatives have been absolutely insistent that:
        (a) I have a CMOS/RTC battery that just isn't disclosed in the service manual.
        (b) My symptoms indicate the need for CMOS/RTC battery replacement.
        (c) This requires a 2-week+  send-in service, even though I live right next to an authorized support center.
        (d) A much less intrusive main battery replacement could not help me, since I have a CMOS issue.
    5. I have already had to pay $54 and change for a local shop to confirm that HP support has been, for want of better terms, full of it -- they have been BSing me by phone and live chat, and there is no dedicated CMOS battery.
    6. Because of HP's intransigence, I now face the choice of either
        (a) paying another $54+ to get myself a new main battery on the open market
             or
        (b) completely unnecessarily going without my primary work machine for weeks in order to get a new main battery for free from HP.  That's assuming that the people at the service center know that replacing the motherboard won't do anything for this machine.
    Hilarious and/or Depressing Support Record:
    1. Symptoms
    This is an HP Envy x360 15t hybrid notebook, model u011dx (G6T85UA).
    It had been suspended but suddenly appeared off. It would not power on until AC power was attached.
    It showed a CMOS checksum error (502) on boot, and its real-time clock did not hold the time between power cycles.
    It had inconsistent problems with failed or severely delayed POST completion. 
    If AC power was removed during operation, it immediately died. Information about the main battery still showed up in the OS, where it appeared fully charged but never discharged at all.
    The light next to the AC plug would often blink blue depending on the power state.
    The machine could POST normally (except for the CMOS and RTC failures) with the main battery physically detached.
    2. Call ("Amit")
    I don't have a transcript of my initial call with HP ("Amit"), but here is the gist of it.  My 502 CMOS checksum error implicates the CMOS battery.  My steps are to attempt a BIOS upgrade. Failing that, the computer would need to be sent in for service so that the CMOS battery could be replaced. Amit described it to me as the shape of a small tablet.
    3. False Hope
    When I had initially called, the case was off of the PC and both sides of the motherboard were accessible so that I could try to see if there were any visually obvious problems with the CMOS/RTC battery. Naturally, I couldn't find it, and I had hoped the call would help me. In any case, Amit would need to call back in 60-90 minutes after I had the chance to take care of other things and re-connect the machine's components so that I could boot it and do a BIOS upgrade.
    Just before he called back, the machine appeared for one or two power cycles to have overcome its problem.  It even seemed like it was drawing main battery power for a few moments during a session with AC power detached. Amit closed the case for me pending the problems recurring.
    I concluded that one of the following two things must have happened. Either:
        (a) All of the problems were related to the main battery, and the main battery connector had just gotten jarred loose so that one or two pins were not contacting properly. By disconnecting and reconnecting the main battery in my search for the RTC/CMOS battery, I had solved the issue by reseating it properly.
            or
        (b) All of the problems were related to the CMOS battery. But by having it on AC power for testing for a little while, I had charged the CMOS battery enough to enable POST and for it to mediate the transition from AC to battery power (I know this probably isn't how it should work, but hey).
    I also updated the BIOS to the newest version so that I could ensure I was following the pre-shipment troubleshooting step set out by Amit.
    Fairly quickly after the second call and the closing of the case, all of the symptoms recurred.  I carefully re-checked and re-seated the main battery to rule out (a) above.  I then decided to run the computer on AC power for several hours to test theory (b) above. When this failed, I went back to the HP site and opted for chat support.
    4. First Chat (KARISHMA BARPANDA)
    Gist:
    I clearly have a problem with my invisible CMOS battery.  Also, this CMOS battery is absent from the manual because it isn't supposed to be user-removable, not because it doesn't exist.  Note especially the exchange at 2:02.
    Transcript:
    Spoiler (Highlight to read)
    1:38 PM  Support session established with KARISHMA BARPANDA.
    1:38 PM  KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.
    1:38 PM  KARISHMA BARPANDA: Hi
    1:38 PM  KARISHMA BARPANDA: How are you doing today ?
    1:38 PM  Adam Colligan: Hello; this is related to case 3015038426
    1:38 PM  Adam Colligan: I'm good; just a little confused
    1:39 PM  Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?
    1:40 PM  Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model
    1:42 PM  KARISHMA BARPANDA: I am sorry, I can't understand you.
    1:43 PM  Adam Colligan: Okay, I'll back up.  Have you heard of something called a CMOS battery or an RTC battery?
    1:43 PM  KARISHMA BARPANDA: Yes.
    1:44 PM  Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?
    1:45 PM  KARISHMA BARPANDA: Alright !
    1:46 PM  KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair.  
    1:46 PM  KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code.  
    1:46 PM  Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem
    1:47 PM  Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.
    1:47 PM  KARISHMA BARPANDA: We need to replace the CMOS battery,  
    1:47 PM  Adam Colligan: How do you know that we need to replace the CMOS battery?
    1:48 PM  KARISHMA BARPANDA: Because tHe CMOS battery is not removable.  
    1:48 PM  Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard.  Do you mean *not removable* or just "not user removable" ?
    1:48 PM  KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook.  
    1:49 PM  Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection
    1:49 PM  Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it
    1:50 PM  KARISHMA BARPANDA: Let me explain.  
    1:51 PM  KARISHMA BARPANDA: Let me check.  
    1:52 PM  KARISHMA BARPANDA: Please, allow me few moments.  
    1:52 PM  Adam Colligan: Thank you
    1:56 PM  KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.
    1:56 PM  KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.
    1:56 PM  KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c04513489
    1:57 PM  Adam Colligan: That's okay; I understand that it may take time
    1:57 PM  KARISHMA BARPANDA: CMOS battery is not a customer replaceable part.  
    1:58 PM  Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery
    1:58 PM  Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it.   
    1:59 PM  KARISHMA BARPANDA: It is not listed there.  
    1:59 PM  Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 41
    1:59 PM  Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf
    2:00 PM  KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue.  
    2:01 PM  Adam Colligan: Sigh.
    2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.
    2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks
    2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part.  
    2:04 PM  KARISHMA BARPANDA: You cannot see it.  
    2:04 PM  Adam Colligan: So where on the motherboard is it?
    2:04 PM  Adam Colligan: It's on the motherboard but it's invisible?
    2:04 PM  Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide
    2:05 PM  KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it.  
    2:06 PM  Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is".  But it seems like you are avoiding saying that.
    2:10 PM  KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?
    2:11 PM  Adam Colligan: Yes. Why won't you answer that question?
    2:24 PM  KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.
    2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?
    2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?
    2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.
    2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.
    2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
    2:26 PM  KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.
    2:26 PM  KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?
    2:26 PM  Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.
    2:26 PM  Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty
    2:26 PM  KARISHMA BARPANDA: No, it is not listed in the manual.
    2:27 PM  KARISHMA BARPANDA: I can understand your concern.
    2:27 PM  KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.
    2:28 PM  Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?
    2:30 PM  KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
    1:38 PM  Support session established with KARISHMA BARPANDA.1:38 PM  KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.1:38 PM  KARISHMA BARPANDA: Hi1:38 PM  KARISHMA BARPANDA: How are you doing today ?1:38 PM  Adam Colligan: Hello; this is related to case 30150384261:38 PM  Adam Colligan: I'm good; just a little confused1:39 PM  Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?1:40 PM  Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model1:42 PM  KARISHMA BARPANDA: I am sorry, I can't understand you.1:43 PM  Adam Colligan: Okay, I'll back up.  Have you heard of something called a CMOS battery or an RTC battery?1:43 PM  KARISHMA BARPANDA: Yes.1:44 PM  Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?1:45 PM  KARISHMA BARPANDA: Alright !1:46 PM  KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair.  1:46 PM  KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code.  1:46 PM  Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem1:47 PM  Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.1:47 PM  KARISHMA BARPANDA: We need to replace the CMOS battery,  1:47 PM  Adam Colligan: How do you know that we need to replace the CMOS battery?1:48 PM  KARISHMA BARPANDA: Because tHe CMOS battery is not removable.  1:48 PM  Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard.  Do you mean *not removable* or just "not user removable" ?1:48 PM  KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook.  1:49 PM  Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection1:49 PM  Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it1:50 PM  KARISHMA BARPANDA: Let me explain.  1:51 PM  KARISHMA BARPANDA: Let me check.  1:52 PM  KARISHMA BARPANDA: Please, allow me few moments.  1:52 PM  Adam Colligan: Thank you1:56 PM  KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.1:56 PM  KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.1:56 PM  KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c045134891:57 PM  Adam Colligan: That's okay; I understand that it may take time1:57 PM  KARISHMA BARPANDA: CMOS battery is not a customer replaceable part.  1:58 PM  Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery1:58 PM  Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it.   1:59 PM  KARISHMA BARPANDA: It is not listed there.  1:59 PM  Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 411:59 PM  Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf2:00 PM  KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue.  2:01 PM  Adam Colligan: Sigh.2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part.  2:04 PM  KARISHMA BARPANDA: You cannot see it.  2:04 PM  Adam Colligan: So where on the motherboard is it?2:04 PM  Adam Colligan: It's on the motherboard but it's invisible?2:04 PM  Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide2:05 PM  KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it.  2:06 PM  Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is".  But it seems like you are avoiding saying that.2:10 PM  KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?2:11 PM  Adam Colligan: Yes. Why won't you answer that question?2:24 PM  KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.2:26 PM  KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.2:26 PM  KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?2:26 PM  Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.2:26 PM  Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty2:26 PM  KARISHMA BARPANDA: No, it is not listed in the manual.2:27 PM  KARISHMA BARPANDA: I can understand your concern.2:27 PM  KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.2:28 PM  Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?2:30 PM  KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
    5. I pay money to have the CMOS battery checked
    Clearly, I wasn't inspired by that chat. Maybe the rep was just wrong about the hardware. More likely, it was just my own ignorance that kept me from finding the CMOS battery, and so I would benefit from a real technician checking it, maybe replacing it or telling me I really did need to send it to HP for service, and also looking at the main battery circuit.
    A couple of hours and $54.13 in diagnostic fees later, I had my answer from the technicians.  My main battery had a short in it and needed to be replaced. There is no dedicated CMOS / RTC battery on this motherboard. The clock and BIOS use main battery power, and it makes perfect sense that the main battery fault would therefore include symptoms normally associated with a simultaneous failure of a main battery and a dedicated CMOS battery in another computer.  This PC is not unique in lacking a dedicated CMOS battery.  I could buy a new main battery for around $55.
    Obviously, I was now thoroughly upset at HP Support. With this clearly being a main battery issue and the main battery being easy for me to replace and covered by warranty, HP could just send me a new main battery. I wouldn't even care if they wanted to tell me that swapping it myself would void the rest of the warranty period -- better than going without my PC for weeks on end. Failing that, I would probably rather even pay the money for a new battery from a retailer rather than go through the stupidity of sending this PC in just to have the battery swapped out. But now I had already paid the equivalent of that new battery cost just to get the correct information about my hardware, solely because official HP Support had given me false information -- twice! 
    6. Second chat ("Justine")
    Gist:
    So I re-connected with technical support in the hope that something could be done to make the situation right. I briefly summarized the problem and gave the case number in the webform submission not shown.  Make sure you're sitting down for this transcript and have either whisky or popcorn depending on whether you work for HP or not.
    Note in particular at 5:28, where my soul tries to escape my body, and 6:00, where Justine accidentally states the whole issue without actually understanding.
    Transcript:
    Spoiler (Highlight to read)
    5:10 PM  Support session established with Justine.
    5:10 PM  Adam Colligan: Hi Justine
    5:11 PM  Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.
    5:11 PM  Justine: May I have the phone number and e-mail address associated with your HP product?
    5:11 PM  Adam Colligan: [redacted]
    5:12 PM  Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.
    5:13 PM  Adam Colligan: Are the contents of the form I filled out not sent?  The SN is [redacted] . This is a model G6T85UA
    5:15 PM  Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?
    5:15 PM  Adam Colligan: Yes.
    5:16 PM  Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.
    5:19 PM  Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.
    5:20 PM  Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery.   
    5:20 PM  Justine: -
    5:22 PM  Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?
    5:22 PM  Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.
    5:23 PM  Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it
    5:23 PM  Adam Colligan: I even have a hilarious piece of transcript:  2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM  KARISHMA BARPANDA: You cannot see it.  
    5:25 PM  Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones.  Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
    5:25 PM  Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*
    5:27 PM  Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.
    5:28 PM  Justine: May I ask why do you want the CMOS battery to be replaced, Adam?
    5:28 PM  Adam Colligan: Oh my god.
    5:28 PM  Adam Colligan: You're going to have to just give me a moment here.
    5:29 PM  Justine: Okay Adam. Please take your time.
    5:31 PM  Adam Colligan: Before I explain again, let me just ask a question or two.  Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery.  So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the  CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?
    5:32 PM  Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.
    5:33 PM  Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.
    5:34 PM  Adam Colligan: And you're saying there is no charge for this?
    5:35 PM  Justine: Yes Adam.  
    5:36 PM  Justine: It will be for free.
    5:36 PM  Justine: May I ask for your shipping address?
    5:37 PM  Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?
    5:37 PM  Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center
    5:38 PM  Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.
    5:39 PM  Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.
    5:40 PM  Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+.   
    5:40 PM  Adam Colligan: And so here's what happened:
    5:41 PM  Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.
    5:41 PM  Justine: But it would depend on your decision, Adam.
    5:44 PM  Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.
    5:44 PM  Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it).  I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there.  And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.
    5:46 PM  Justine: Actually if it already gave a CMOS error, it is already that.
    5:46 PM  Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted  HP again, which is where those snippets of transcript come from
    5:47 PM  Connecting...
    5:47 PM  Connected. A support representative will be with you shortly.
    5:47 PM  Support session established with Justine.
    5:47 PM  Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue.  I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is.  She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.
    5:49 PM  Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.
    5:50 PM  Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory
    5:51 PM  Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.
    5:51 PM  Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.
    5:51 PM  Adam Colligan: Am I correct that that is what you are saying?
    5:52 PM  Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.
    5:52 PM  Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?
    5:53 PM  Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.
    5:54 PM  Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue.  
    5:54 PM  Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.
    5:55 PM  Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?
    5:56 PM  Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically.  
    5:57 PM  Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery.  You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer
    5:57 PM  Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.
    5:57 PM  Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.
    5:57 PM  Justine: I apologize about that.
    5:57 PM  Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste?  
    5:59 PM  Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.
    5:59 PM  Justine: We will only replace or provide on the part that neede to be replaced.
    6:00 PM  Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.
    6:00 PM  Justine: Is that okay?
    6:00 PM  Justine: May I ask for your shipping address please?
    6:01 PM  Adam Colligan: That. That last thing you said.  That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery?  
    6:01 PM  Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]
    6:02 PM  Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.
    6:02 PM  Justine: Alright, is there anything else I could help you with?
    6:03 PM  Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.
    6:03 PM  Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
    5:10 PM  Support session established with Justine.5:10 PM  Adam Colligan: Hi Justine5:11 PM  Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.5:11 PM  Justine: May I have the phone number and e-mail address associated with your HP product?5:11 PM  Adam Colligan: [redacted]5:12 PM  Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.5:13 PM  Adam Colligan: Are the contents of the form I filled out not sent?  The SN is [redacted] . This is a model G6T85UA5:15 PM  Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?5:15 PM  Adam Colligan: Yes.5:16 PM  Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.5:19 PM  Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.5:20 PM  Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery.   5:20 PM  Justine: -5:22 PM  Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?5:22 PM  Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.5:23 PM  Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it5:23 PM  Adam Colligan: I even have a hilarious piece of transcript:  2:02 PM  Adam Colligan: Look, here is a theory.  What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable.  To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM  Adam Colligan: ...before I go without my PC for days or weeks2:03 PM  KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM  KARISHMA BARPANDA: You cannot see it.  5:25 PM  Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones.  Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM  Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM  Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: That is the reason,  it is not shown in the manual.2:25 PM  KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.5:25 PM  Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*5:27 PM  Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.5:28 PM  Justine: May I ask why do you want the CMOS battery to be replaced, Adam?5:28 PM  Adam Colligan: Oh my god.5:28 PM  Adam Colligan: You're going to have to just give me a moment here.5:29 PM  Justine: Okay Adam. Please take your time.5:31 PM  Adam Colligan: Before I explain again, let me just ask a question or two.  Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery.  So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the  CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?5:32 PM  Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.5:33 PM  Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.5:34 PM  Adam Colligan: And you're saying there is no charge for this?5:35 PM  Justine: Yes Adam.  5:36 PM  Justine: It will be for free.5:36 PM  Justine: May I ask for your shipping address?5:37 PM  Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?5:37 PM  Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center5:38 PM  Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.5:39 PM  Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.5:40 PM  Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+.   5:40 PM  Adam Colligan: And so here's what happened:5:41 PM  Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.5:41 PM  Justine: But it would depend on your decision, Adam.5:44 PM  Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.5:44 PM  Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it).  I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there.  And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.5:46 PM  Justine: Actually if it already gave a CMOS error, it is already that.5:46 PM  Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted  HP again, which is where those snippets of transcript come from5:47 PM  Connecting...5:47 PM  Connected. A support representative will be with you shortly.5:47 PM  Support session established with Justine.5:47 PM  Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue.  I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is.  She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.5:49 PM  Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.5:50 PM  Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory5:51 PM  Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.5:51 PM  Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.5:51 PM  Adam Colligan: Am I correct that that is what you are saying?5:52 PM  Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.5:52 PM  Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?5:53 PM  Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.5:54 PM  Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue.  5:54 PM  Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.5:55 PM  Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?5:56 PM  Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically.  5:57 PM  Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery.  You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer5:57 PM  Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.5:57 PM  Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.5:57 PM  Justine: I apologize about that.5:57 PM  Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste?  5:59 PM  Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.5:59 PM  Justine: We will only replace or provide on the part that neede to be replaced.6:00 PM  Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.6:00 PM  Justine: Is that okay?6:00 PM  Justine: May I ask for your shipping address please?6:01 PM  Adam Colligan: That. That last thing you said.  That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery?  6:01 PM  Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]6:02 PM  Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.6:02 PM  Justine: Alright, is there anything else I could help you with?6:03 PM  Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.6:03 PM  Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
    7. In desperation, I try in vain to attract @HPSupport's attention on Twitter
    Spoiler (Highlight to read)
    @adamcolligan
    6:20 PM - 13 Apr 2015
    (1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
    @HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed.  If I'm wrong...
    @HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
    @HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
    @adamcolligan6:20 PM - 13 Apr 2015(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed.  If I'm wrong...@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
    No response; not sure if I expected one or not.

    Update time!  I know you've been dying to know how this has been turning out.
    I provided all the requested information in response to the private message from HP staff. Nothing ever came of it; as far as I can tell, no real human being ever attempted to contact me after being "forwarded" the details of the case.
    Three days after I tweeted at them, @HPSupport sent me a series of public replies. In essence, they told me to abandon useless post-sales technical support and get information from HP Sales.
    Adam Colligan @AdamColligan  ·  Apr 13
    (1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
     Adam Colligan @AdamColligan  ·  Apr 13
    @HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your
     Adam Colligan @AdamColligan  ·  Apr 13
    @HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
     Adam Colligan @AdamColligan  ·  Apr 13
    @HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
    Adam Colligan ‏@AdamColligan Apr 13
    @HPSupport No but seriously. Does the HP Envy x360 have a dedicated RTC / CMOS battery or not?
    HP Support ‏@HPSupport Apr 16
    @AdamColligan Hello Adam, Eddie here. Saw your tweet. Our Product Information team will be able to assist with your inquiry. Dial:.. ^HPCare
    HP Support ‏@HPSupport Apr 16
    @AdamColligan 1800-752-0900. Follow prompts for “product information”. If you prefer email click this link http://ow.ly/HYnHT  .. ^HPCare
      HP Support ‏@HPSupport Apr 16
    @AdamColligan Once there be sure to choose "Contact an HP sales specialist" as your subject. Let me know if you require further... ^HPCare
    HP Support ‏@HPSupport Apr 16
    @AdamColligan information and/or assistance. Have an awesome day! Thanks! ^HPCare
    Now, being the exhaustive give-it-a-try kind of guy that I am, I tried *both* the phone and the email path to support.  I may have been told once on the phone to try the email, but it's hard to even remember at the moment. I'll just paste the email outcome here.
    Me (into the webform):
    HP reps have directed me to contact sales support after others in the company were unable to help with a technical product question. I need to know whether the HP Envy x360 model G6T85UA (should be board 780958-501 and main battery 760944-421) has a dedicated CMOS/RTC battery. If it does, I need to know *where* it is connected to the board. This is a fairly urgent issue for me implicating a disconnect or swap-out of the main battery while AC power is not being supplied. 
    HP:
    Dear Adam,
    Thank you for contacting the hp.com Sales Center.
    I understand the you are still seeking resolution for your technical concern and I’m sorry to hear that this remains unresolved.
    I'm very sorry, but our email sales team does not handle technical or product support concerns. We can only handles sales inquiries pertaining to orders placed in our store.
    HP Technical Support will be able to provide you with service and support for hardware, software, and parts replacement of HP products that are still covered under warranty.
    I strongly suggest that you contact the HP Technical Support Team since your matter requires technical expertise. HP Technical Support can best assist you and can be reached 24 hours a day at: http://www.hp.com/contacthp
    Below is step by step guide how to obtain the webform/online form:
    1.  Please copy and paste this link http://www.hp.com/contacthp into a new browser.
    2.  Please enter your model number in the "Enter my model number" search field provided then hit the "Find my product" button to generate the result.
    3.  Select the correct product from the search results.
    4.  On the next page wait for a few seconds to load the webform.
    5.  Scroll down to find the webform.
    5.  Complete the webform then hit the "Submit" button.
    6.  After you fill out the online form, you will receive a Technical Support case number. You will also be able to engage with a Tech Support product specialist either by chat or they will give you a call at your earliest convenience.
    By the way, I have seen a link which might help you with this concern. Here's the link:
    http://partsurfer.hp.com/Search.aspx?SearchText=G6T85UA
    The link shows the the HP ENVY 15-U011DX X360 CONVERTIBLE PC (ENERGY STAR) has the 780958-501 motherboard but has a different battery. It doesn't show also the RTC Battery and where you can find it. Please contact our HP Technical Support for other information.
    I hope this information has been of assistance to you, Adam. Please reply to this message if there is anything further we can do. For your convenience, you may also call the HP.com Sales Center directly at 1-888-222-0029 between 7:00 AM - 2:00 AM EST, seven days a week.
    Customer Satisfaction is our store’s top priority. Please tell us about your email experience today. To participate, please click on our Customer Satisfaction Survey link below.
    Thank you for choosing HP.  We appreciate your business.
    Regards,
    Regine G.
    Oh dear.  So technical support doesn't have technical information about HP machines, and sales support doesn't answer technical questions about HP machines and refers you to technical support. Brilliant.  But by this time, I of course knew better than to actually *believe* what someone was telling me, so I used the sales phone number instead.
    The sales guy was super eager to help, especially since I framed this as a problem of future use. I work on disaster vulnerability issues. If I buy Envy x360 15ts and use them in a place where there isn't AC power for a while, can I swap spare batteries into them without screwing up the BIOS and real-time clock settings?
    He put me on hold two or three times for what I was led to believe were very thorough attempts to get me a totally definitive answer.  And this is what someone eventually told him to tell me.  All HP machines ship with CMOS batteries.
    So I must have been mistaken all along, right?  The CMOS battery must have stopped working at the same time as the main battery.  It must just be that neither I nor my local repair shop could find my CMOS battery because we all have the wrong prescriptions on our glasses and contact lenses.  Well, there's just one small issue with getting to that conclusion: what HP told me about my machine was, once again, totally false.
    How do I know?  Because I still didn't believe HP, and rather than shipping my compter off for weeks in the big padded box, I ordered a new main battery for a total of just over $60.  I swapped it. Guess what happened, HP?  If you guessed, "every aspect of the problem instantly resolved, because there never was a CMOS/RTC battery in this machine in the first place", you would win a gold star. But I'm assuming you'd also lose your job, because this particular piece of information has somehow been banished and outlawed from the minds of HP employees and contractors.
    I wonder: would anybody at HP be interested in apologizing to me, much less in finding a way to make up for the $115+ I've lost because nobody at any stage to this point has been willing to act like a human being?
    BUT WAIT, THERE'S GREAT NEWS
    I shouldn't make it seem through this thread that HP totally lacks competence and doesn't care about me at all. Because within two hours of receiving the email from HP Sales telling me that they weren't going to do anything about my problem, I started receiving advertising email blasts full of great offers and promotions about  buying a new HP laptop and other great products! Yay! I guess I'm not invisible after all. And I'm sure if I bought *more* stuff from HP, they would take care of me then. Right?

  • Setting up iCloud Drive for a family is a nightmare!

    Setting up iCloud Drive for a family is a nightmare!  I have spent the last two hours trying to figure out a smart way to make it work!  First off, even though the name is similar, iCloud Drive seems to be a very different thing than Google Drive or Dropbox.  There is no "sharing" option.  This is what is so frustrating at the moment.
    My family has used one main Apple ID for years.  I recently upgraded the iCloud space so my daughter could sync her iPhone to the cloud.  So, I updated to Yosemite and iCloud Drive and REALLY LIKED many aspects of the new system.  However, in order to make many of the new features work, like having the text messages come to the computer, and having the phone calls (which are linked to Facetime) come to the computer I am faced with all kinds of dilemmas.  My wife and I have two Macbooks.  In order for her to get her phone calls forwarded to her Macbook she needs to have her phone number AND e-mail address that's associated with the specific iCloud Account that her computer is logged into.  We have mainly been logging in to the same Apple ID.  In order for her to access her own phone vs. mine she will have to log her computer in to a different Apple ID - but that will also mean a new iCloud Drive.
    I think these new features in Yosemite are great - but they are geared towards individual people.  There have been many articles written about how to deal with Apple IDs within a family.  There need to be some updated articles on how to deal with iCloud Drive and a family.  To me it's just way, way too complicated. It seems like it doesn't "just work" anymore.

    It will depend on how much data has to be moved to iCloud Drive. 30 minutes is a long time, but not unbelievable.
    talltenor wrote:
    My MacBook Air has been "setting up iCloud Drive" for 15 hours!
    It's failed. Reboot and try again.

  • Worst kind of **** found on my iPod touch - where's it from???

    I was experimenting with one of my music apps (Audio 3-D Player) but the iPad may have been switching between apps because a picture appeared for just a second and disappeared (so it probably wasn't that app at all - and some of the worst kind of **** appeared. I was so freaked out I did a total reset of the device but now I'm afraid to download any apps. I did a search and found no Apple specific help with this matter. I'm not a prude re **** but this was material that could give me nightmares and ruin my or anyone else's reputation; it was truly disturbing stuff. I'd report it to the police but I don't know enough about iPod file management to know where to find the file or what app it was specifically part of. My iPod Touch was attached to my Windows machine so now I'm wanted to reinstall everything on every machine.. Am I over-reacting. How do people find this crap and clean it off their machines - and then be sure it's no longer there.

    Unless you have jailbroken your device, then it is not spy/malware. The same regarding getting anything from the Windows computer. You say that you have never used Safari on the iPod, so you do not use the internet through Safari? If you are using an app, and this generally applies to free apps, that have advertising as part of their package, it probably came from there. An accidental tap on one of those advertisements can cause problems, but if you know what app you had open at the time, I would complain to them about their advertising. What generally happens is they purchase a service to add advertisements to their site, and at times, things like this can get through. I can understand it being a shock. Devices connected to the internet can be prone to anything, depending on what you may be doing at the time. These are also caused by java script on websites, but since you say you were not on the web, it would have to have been from an application.

  • My Verizon Nightmare - Be weary of poorly trained Verizon employees in the Costco kiosks

    A few days ago my week old HTC Droid Incredible 4g LTE that I purchased at Costco developed a circular blob of yellow discoloration on the lower-left portion of the screen in the area right above the micro-USB port. It seemed to get darker while connected to the charger, but never disappeared entirely.  It got progressively getting worse and, if it wasn't my imagination, another spot started to form on the lower-right hand side of the screen.  Called the Verizon kiosk at Costco (where I bought the phone), they said to bring the phone, the charger, and the box back immediately and they would exchange it for a new one on the spot.  The sales associate said he had not heard of this problem before.  I originally posted this problem in the Android forum and some helpful community members suggested it was the charger port overheating.
    Update: Ugh! What a nightmare! So, I brought the phone back to Costco within my 14 day exchange period.  The Verizon employee who had sold and set up my phone a week earlier was, unfortunately, not there this day.  The guy who was at the kiosk was a complete !@%hole and, worse, an idiot.  At first he refused to exchange the phone because I didn't bring back the free bonus Costco "accessory package" (a car charger and a couple cheap generic screen protectors) that they give away with every cell phone purchase.  I tried to reason with him that the two were completely separate, only the phone needed to be exchanged, and it didn't make sense bring back what wasn't part of the HTC phone package.  I also told him I called first and was told to bring only the what came in the phone's box.  He wouldn't budge and actually wanted to argue about it in the middle of the store.  I told him there was no way in hell I was driving 20 miles back to my house for $5 in junk that didn't even need to be returned and he better get a manager. After about 15 minutes, he finally came back and said he was told to do the exchange without the "accessory package," which just seemed to make his attitude all the worse.  Then things got really bad.
    This guy didn't know the difference between a SIM card and an SD card.  In fact, he didn't even know where the SIM and SD card slots were on the this phone!  When he finally found them (I wasn't giving him any hints, it was too funny to watch stumble around , especially since he still had a bad attitude), he was going to leave my SIM card in the old phone, thinking that I only needed the SD card.  I tried to explain the difference between the two and why I needed both but that just made him more confused. I then asked if he realized we also needed to sync the old and new phones so all of my apps, data, ringtones, settings, etc. would be transferred. He said he didn't know anything about that and they only had that kind of "equipment" at the "corporate stores" (the nearest of which was 15 miles away).  He said the only option was to factory reset the phone to make sure my personal data was erased.  Long story short: I got the phone exchanged and the screen on the new one seems to work alright. But I lost all of my apps (free and paid for), data, settings, and paid ringtones that weren't on the SD card.  Once I got home, I called Verizon corporate customer service to tell this story.  For the most part, I got an attitude of "what do you want us to do about it?" and that they could care less.  The rep even tried to tell me the guy in the kiosk wasn't a Verizon employee, it was all Costco's fault (I called Costco to clarify this and they said the kiosks ARE owned by Verizon and operate independently of Costco; Costco is only responsible for selling the hardware).  The rep tried to walk me through recovering my paid ringtones from the MyVerizon site, but right after the tones were sent to my new device, the site informed I was being billed for them AGAIN.  The rep had no solution to offer for this and suggested I call back in a month to complain again when I get my next bill.
    I plan to write both the corporate offices of Verizon and Costco to complain again, but since my data is lost, I wonder if I'm just wasting stamps....

    Well, another update I feel obligated to post.  A very nice Verizon customer service rep called me this afternoon after reading these posts (I sent a link in an email) and sincerely apologized for something not personally his fault and, perhaps, not directly Verizon's.
    First, the rep explained that the cellphone sales kiosks in Costco stores are owned neither by Costco nor Verizon, but by a third-party, a company called "Wireless Advocates."  I researched this a bit online and it appears to be the case.  Regardless, if I were Verizon, I would not want such a company representing and peddling my product with such poorly trained and disagreeable reps.
    Second, the customer service rep patiently took the time to walk me through the process of recovering my apps (while the kiosk rep basically told me I was screwed).  Unfortunately, each of my 30 or so apps has to be reinstalled manually one by one, but at least they're grouped together in one place in my Google Play account.  However, the data associated with those apps is still lost as many of them cached their data locally on the old phone (not on the SD card).
    One final note to confirm the kiosk rep's lack of knowledge, I happened to come across this today: Verizon's own website specifically states that to exchange a defective phone within the 14-day period, one need only "return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box" and, further, "for exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned." (emphasis added).  http://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.jsp  The rep being a complete jerk and insisting that I drive 20 miles home to bring back the free (i.e. junk) Costco "accessory package" that didn't need to be returned is just inexcusable.
    I guess I should edit the title of this thread to read "Be Weary of poorly trained 'Wireless Advocates' employees peddling Verizon products in the Costco kiosks."  But that's a bit long-winded.  Thanks for everyone's input, much appreciated.

  • CitiBank Credit Card Nightmare - Please go back to Capital One

    I am ready to cancel my best buy credit card.  On December 27, 2013, there was fraud on my account (I believe from the Target breach from black friday sales).  Anyways, there was fraud and my card was canceled.  However, I didn't find this out until 3 days later when my card wouldn't work anywhere between the 27th and 30th.  My card was canceled and I never received a text message, email, phone call, or letter.  NOTHING.  I wouldn't know unless I called to find out what was going on.  I asked if this was normal and they said yes - no communication.
    Once I called them, they said they would issue me a new card (this wasn't automatically done).  They could not expedite it.  I did have to confirm everything that was fraudulent on the card.  Fortunately there was only 1 charge that posted and all other attempts were blocked.  Still, that one fraudulent charge has not been removed.  I have called multiple times and told different things about when that charge would be removed.  Now I'm told to wait 6 weeks for it to be removed.  That's six weeks from today, not from when the charge appeared. 
    Before the card was canceled, I scheduled an online payment for the due date.  I called them to confirm that the payment would still go through even though a new card was issued and I couldn't access all of my online account.  They told me not to worry, it will post.  The day after my due date I get an email saying my payment couldn't be processed and now I'm past due (with a late fee).  I called and made a new payment over the phone and was told due to their error, the late fee would be waived and I wouldn't see it in a couple days.  5 days later I finally get my new card in the mail, re-register my account online, and low and behold, the fee is there.  I call back and was told that the late fee removal was never processed.  I was told to wait 6 more weeks for the fraudulent charge to be removed (even though the charge took place in california, and I have account activity to prove I was in NY state at the same time, and they agreed).  They now say they will process the late fee reversal, but to wait 2 billing cycles.  As far as I'm concerned, that charge is them stealing from me because I should never have been charged that in the first place. 
    This experience with citibank is disgusting.  I have never had this kind of trouble with any credit card.  I have had fraud on my accounts in the past, and every time Capital One has been awesome to work with - they pick up fraud faster and better, they email/text/call you right away, and they have done what they say they will.  Sure, others may have different experiences, but when every single citi agent has let me down and most have lied to me, I'm very angry with them.  This is the last year I have elite membership with best buy.  If this isn't fixed in a week, the account is getting closed.  Are others having nightmares with Citibank?

    Hello darkprime,
    Finding out that your credit card may have been used by someone other than yourself is a very scary thing. It sounds like Citibank has tried to keep your account safe by immediately cancelling your card, but I can understand your concern at not receiving a notification from them as soon as this occurred. I’m very sorry to read of how difficult it has been to resolve the various issues resulting from having your card cancelled.
    As you’re probably aware, while Citibank is a valued partner, they are a completely separate company from Best Buy. Due to this, we do not have direct access to or influence over their accounts or policies. However, we truly appreciate your loyalty as an Elite Plus customer, and I would be happy to reach out to them on your behalf to look into this right away. Using the e-mail you registered on the forum, I was able to locate your information, and as soon as I have more details, I will be sending you a private message. To read your private messages, please make sure you are logged into the forum, and click on the envelope icon in the top right corner.
    Thank you for posting here on the forum, and I will be in contact as soon as possible. 
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • How to get rid of adware/malware? It turned into a nightmare.

    Hi everyone,
    This is my first post here so I hope I am posting on the right place. So basically I am using a Macbook Pro with Retina Display (13 inch) and it was bought on September 2014. This is all I know about my laptop as I really don't understand from softwares or anything of that kind (I do not even know what IOS means, sorry!) and I cannot look at any of the information because it was a gift from my father who lives in another country!
    Now, the problem is that I do not know whatever happened, as I do not download anything to my laptop other than university slides and lecture notes. But since yesterday, almost whenever I click on a legit website, the website is replaced by this weight loss advertisement (or malware, I do not know the word to use as I have just learnt about these terms while looking for a solution to my problem) within a few seconds. This is a nightmare, and I am really really happy at least it did not happen on this website.
    Do you know what I should do? Sorry I can't provide any information as I don't know anything about technology myself.
    Any help is greatly appreciated, thank you very much!

    Click here and follow the instructions, or if they don't cover the type of adware on the computer, these ones. If you're willing to use a tool to remove it(you don't need to, but may find it easier), you can instead run Adware Medic; this link is a direct download.
    (119848)

  • How do I create an FLV Preloader?

    Hello everyone,
    I am an Action Script illiterate or... let's put it this way, I am currently learning it.
    I have created a video in After Effects that I exported to an FLV movie. I would like to use it as an intro for my website but I would like to have a preloader for it... I don't need anything complicated, a 'youtube style' little circle thing would be totally fine.
    Now I tried an Action-Script-two-frame preloader. It works but when my video finally plays, the sound is not synchronized with the images; which is kind of annoying as I used visual effects that need to be synchronized with the music and sound effects.
    Would anyone would have some simple AS that I could use for that.
    Thank you,
    Eric

    Hello,
    Thank you for answering my topic.
    The FLV plays correctly in the FLV player. I created a preloader with some AS3 I found browsing the web and put it in a scene. Then in a second scene, I imported my FLV.
    When I publish the whole thing to a webpage, the audio and visual go out of sync.

  • Flash MX Preloader for external JPGs

    Hey all! Any help would be greatly appreciated. In all
    honesty, I have searched and studied and worked to get this myself,
    which I do alot with code, etc. BUT I am going to admit I'm a "make
    it pretty on the outside" kind of guy, and coding makes my eyeballs
    fall out and well, honestly, I just don't get it. My brain can not
    wrap itself around this. Sigh! So I could use your help a little.
    This is what I'm wanting to do. I have a website,
    www.luxeillustrato.com, and if you go to the portfolio area, and
    click on any of the sections (take fine art for example); it will
    showcase my works by loading external jpg files each time you click
    the forward arrow button.
    You can see I have preloaders on the site, that work fine. My
    main page has a movie target with the instance name of photoM. You
    click "artist", and it loads a new swf file into the photoM target.
    IF you click on "portfolio", "fine art", it loads the fine art swf
    file into photoM, using a preloader. THEN, if you click on the
    forward arrow button, a new jpg image of my work is loaded into the
    fine art movie target with the instance name of just
    photo. As you can see, you have to wait until the jpg image
    loads (and you start to wonder if it's doing anything.)
    The problem is, it is not preloading the external jpgs, it's
    just preloading the fine art swf. My preload code is currently:
    stop();
    onEnterFrame = function () {
    totalBytes = _parent.getBytesTotal();
    loadedBytes = _parent.getBytesLoaded();
    percent = Math.ceil((loadedBytes/totalBytes)*100);
    gotoAndStop(percent);
    info_txt.text = percent+" %";
    if (percent>=100) {
    _parent.gotoAndPlay("inter");
    I already have the preload animation bar created (as you can
    see on the site.) What do I need to do to alter the code above (or
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    "door.jpg", "orange.jpg", "boyfriend.jpg", and "untitled.jpg" (in
    case these are needed for the code. They may not be.)
    I hope this is easy to understand. If NOT, just tell me. I'll
    simplify. And seriously, thanks!

    put a stop() on the first frame of your external swf in an otherwise empty first frame.  when preloading is complete apply a play() to your loader's content cast as a movieclip:
    function contentLoaded(evt:Event):void {
        //Optionally change to a clip holder and set progressbar visibility.
        addChild(contentLoader);
    MovieClip(contentLoader.content).play();

  • Preloader for xml image gallery

    Hi,
    I am a little stuck as to where to begin; I have created a
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    The images are brought in via XMLList etc... What I have in mind, I
    would like to display a preloader untill all the images are ready
    for viewing - not wanting to preload individual images one by one
    I also have a document class within the gallery swf file, I
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    Can anyone point me to any good examples, for me to get on
    with it. Any help would be really appreciated folks ;)
    Kind Regards,
    Boxing Boom

    Hi Kglad,
    Thank you for your response: my images are loading sequentially via the following code segment;
    //initialize the loader object
       loader=new Loader();
       //add an onInit event to the contentLoadedInfo
       loader.contentLoaderInfo.addEventListener(Event.INIT, onImageLoaded);
       //create the fake holder
       fakeHolder=new Sprite();
       //and add to it the loader
       fakeHolder.addChild(loader);
       //no need to add it to the stage
       //force the resizeHandler to be called
       resizeHandler(null);
       //Load the XML file
       xmlLoader=new URLLoader();
       //assign the Complete loading event
       xmlLoader.addEventListener(Event.COMPLETE,parseXML);
       //load the file
       xmlLoader.load(new URLRequest("data.xml"));
       //initialize the url request
       urlRequest=new URLRequest();
    What I would like to do now is preload these,
    Would the code to acheive this be:
    xmlLoader.addEventListener(ProgressEvent.PROGRESS ,onProgress);
    private function onProgress(pe:ProgressEvent):void
       // this bit is what I do not understand; i.e. your x/n + bl/(bt*n) fraction example
    Any further help on this on, would be really appreciated Kglad.
    Kind Regards,
    Boxing Boom

  • Preloader: Only works on first publish?

    Ok. I have a simple animation composed of two SVG's. The SVG's are quite simple (random dots simulating a starfield). This oam file will ultimately be added to a Muse project.
    I can successfully publish the animation.
    I can add the animation to the Muse project...
    Publish the Muse project
    On Publish, Muse launches a browser window and viola..
    I can see the preloader and Edge animation working ok on first publish...
    However, if I refresh my browser, the preloader just hangs the animation...
    This happens in a variety of browsers (*Our primary build out is Chrome)
    Things to note:
    The homepage containing the animation does also include Inserted HTML at the footer of the page. Notice the slow marching parade of accolade logos? This is separate HTML/CSS animation and outside of the Edge animation I am referring to above.
    I have tried both he "Immediate" and "Polite" options on the preloader setup
    The animation is not very large so my expectation at this time would be that the Preloader just blinks real quick and disappears. This would be a satisfactory result.
    I have been deleting browser cache during testing
    "Host runtime files on Adobe CDN" checked and unchecked; tested both... no change in outcome...
    No audio has been added to the project assets; audio is not being used in this project (unfortunately; I like this feature though)
    Links:
    http://praxidicelaw.businesscatalyst.com (animation should appear on homepage with a quick preloader and then starfield)
    http://praxidicelaw.businesscatalyst.com/testanim.html (a test page with nothing but the animation. No master file applied or other content)
    Thanks in advance to any help/assistance...

    Quote
    first time after I plug in my graphics card into my motherboard and it works pretty flawlessly (including gaming for hours)
    So should I RMA the graphics card?
    no
    Quote
    Or are there other settings I should check?
    My config includes i5-4670k, Asus Z87I-Pro, Silverstone ST70F-ES, Crucial Ballistix DDR3 4GBx2.
    could be anything, BIOS/mainboard issue, PSU issue, ram issue
    some kind of mainboard shorting issue
    to check the video card: test it in another PC

  • Document Class {add image library + preloader}

    Hi there,
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    but I don't think that explained very well what the code was doing
    - so I'm hoping someone here can provide a code example with
    comments (if the code example could tie into the point 1. above
    that would be brilliant).
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    Thank you :)
    Kind regards,
    M.

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