Premiere pro cc keeps crashing please help
Hello and I got premiere pro cc about a month ago and it was working fine, until two days ago everytime I try to drag and drop or import a clip it just crashes. I really like this program and I would love to continue to use it can anyone please help me with this problem
thats the first thing I did when the problem started I updated my drivers for my GPU but still nothing
and these are my sequence setting
Editing mode: Custom
Timebase: 60.00fps
Video Settings
Frame size: 1920h 1080v (1.0000)
Frame rate: 60.00 frames/second
Pixel Aspect Ratio: Square Pixels (1.0)
Fields: No Fields (Progressive Scan)
Audio Settings
Sample rate: 48000 samples/second
Default Sequence
Total video tracks: 3
Master track type: Stereo
Audio Tracks:
Audio 1: Standard
Audio 2: Standard
Audio 3: Standard
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Premiere Pro CC keeps crashing upon opening
My premiere pro CC keeps crashing upon opening. I'm using a Dell Latitude 3340. I keep getting this message above. I've updated my video card, logged out and back into creative cloud, tried deleting preferences, and a few other things. Any idea how to help?
Thanks,Hi,
Which Graphics card is installed on your computer? Please open Event Viewer and paste the detailed error log for Premiere here so that we can suggest further steps.
Thanks,
Rameez -
Premiere Pro cc14 keeps crashing... Yes, for me too.
Premiere Pro cc14 keeps crashing, freezing and I keep having to force quit it, start again, and then after another little while (5-10min) - it does it again and again and again and again... you get the drift.
I am on a MacBook Pro retina.
Specs are like those or better that those recommended for the software so I doubt it's a machine problem.
But in a nutshell:
SSD (500gb with over 50gb available)
8gb Ram
NVIDIA graphics card (one of the recommended ones for Mac for this software) - Updated the CUDA driver and thought it was going to resolve the issue but it didn't (1gb)
2.6ghz intel core i7 processor
Working on Mark3 footage off a usb3 harddrive (which I always do and this never has been a problem ever before).
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Thought it was the computer, turns out it's most likely your software! So please a fix that WORKS is needed.
Thoughts? Advice?
Thinking of going back to normal CC which was working just fine... but need to see this project through for now as you can't save the project for a previous version of PP (nice one!)stephbubble,
I was talking about the Intel Graphics Card. Please check if you have an Intel Graphics Card alongside the NVIDIA Graphics Card. Have you tried that Graphics Switching option?
If that doesn't help, try this:
Go to the following locations:
Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
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Thanks,
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Premiere Pro CC keeps CRASHING - Mac
Premiere Pro has been crashing for over a year. Even before I upgraded to CC.
Sometimes it will crash more than 5 times in 10 minutes. Longest it has run is just under an hour without crashing.
Everytime it crashes it says "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your project."
Now I am editing a project trying to import an AAF file and it keeps crashing on import.
I have done a full uninstall, used CC Cleaner. Reinstalled and it still crashes.
The log I get from the crash is massive but happy to paste it here if it helps. Let me know.
My mac is:
MacBook Pro i7 2.3ghz
8Gb ram 1333mhz ddr3 - 2 module of 4gb
AMD Radeon HD6750M 1024mb
Running OSX 10.9.3I am Windows, but from what I have read permissions can cause major problems
Enable Mac Root User https://forums.adobe.com/thread/1156604
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I am receiving the following message when trying to open logic pro x:Key or key combination “⌥⌘M” has been removed from command “Zoom Window”, as it is now reserved for “Minimize All”. Can anyone help me?
This is not a crash.. but an error...
See your other thread for a possible solution...
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Mac Pro (Late 2013) Keeps Crashing Please Help
My new Mac Pro (Late 2013) keeps crashing when I use thunderbolt devices.
My set up is as follows:
8-Core
512 SSD
Dual AMD 700 GPU
64 GB Ram
It usually occurs when I am using any of the Adobe programs for video editing and rendering. I have check disc utility and found no errors. Needless to say this is getting quite annoying as I use this machine for work and sometimes can't get through anything because it keeps crashing.
What do I do?Just happened again. This is what it says:
Anonymous UUID: 51D5171F-CF6C-C4BE-82BD-E6597F55DFE5
Thu May 1 10:46:50 2014
Machine-check capabilities: 0x0000000001000c1b
family: 6 model: 62 stepping: 4 microcode: 1059
signature: 0x306e4
Intel(R) Xeon(R) CPU E5-1680 v2 @ 3.00GHz
27 error-reporting banks
Processor 0: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 1: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 2: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 3: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 4: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 5: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 6: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 7: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 8: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 9: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 10: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 11: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 12: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 13: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 14: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
Processor 15: IA32_MCG_STATUS: 0x0000000000000005
IA32_MC7_STATUS(0x41d): 0xbe00000000010092
IA32_MC7_ADDR(0x41e): 0x00000001323ca340
IA32_MC7_MISC(0x41f): 0x00000001405c5c86
panic(cpu 3 caller 0xffffff801b0dc709): "Machine Check at 0xffffff7f9cbd0b29, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000111da7000, CR3: 0x000000002df83000, CR4: 0x00000000001606e0\n" "RAX: 0x0000000000000020, RBX: 0xffffff80a1019000, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff87308b3d40, RBP: 0xffffff87308b3d70, RSI: 0x0000000000000001, RDI: 0xffffff80a0ea0a00\n" "R8: 0x0000000000000000, R9: 0x0000000000000006, R10: 0xffffff8731783de0, R11: 0xffffffffffffffff\n" "R12: 0xffffff80a0fda6c0, R13: 0x0000000000000006, R14: 0xffffff7f9cbe5e20, R15: 0x00000000000007b0\n" "RFL: 0x0000000000000046, RIP: 0xffffff7f9cbd0b29, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.92.1/osfmk/i386/trap_native.c:1 68
Backtrace (CPU 3), Frame : Return Address
0xffffff8726d65e80 : 0xffffff801b022fa9
0xffffff8726d65f00 : 0xffffff801b0dc709
0xffffff8726d66060 : 0xffffff801b0f3c1f
0xffffff87308b3d70 : 0xffffff7f9cbc1663
0xffffff87308b3e70 : 0xffffff7f9cbc0899
0xffffff87308b3f30 : 0xffffff801b0dd73c
0xffffff87308b3f50 : 0xffffff801b0375ba
0xffffff87308b3f90 : 0xffffff801b037908
0xffffff87308b3fb0 : 0xffffff801b0d7047
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelCPUPowerManagement(216.0)[70947979-EA9B-39D1-AD15-CD AB19F031AF]@0xffffff7f9cbbe000->0xffffff7f9cbe8fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C1021
Kernel version:
Darwin Kernel Version 13.1.0: Wed Apr 2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64
Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5
Kernel slide: 0x000000001ae00000
Kernel text base: 0xffffff801b000000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System uptime in nanoseconds: 12337930919
last loaded kext at 11985022345: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9b953000, size 65536)
loaded kexts:
com.nvidia.CUDA 1.1.0
com.promise.driver.stex 5.2.7
com.apple.filesystems.msdosfs 1.9
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.15
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.0f1
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleGraphicsDevicePolicy 3.4.35
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.kext.AMDFramebuffer 1.2.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleUSBDisplays 360.8.14
com.apple.iokit.IOBluetoothUSBDFU 4.2.3f10
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleMGPUPowerControl 3.4.35
com.apple.AMDRadeonX4000 1.2.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.kext.AMD7000Controller 1.2.0
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 666.4.0
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4360 831.21.63
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleUSBAudio 2.9.5f4
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.iokit.IOAcceleratorFamily 98.14
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.kext.AMDSupport 1.2.0
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter 1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIParallelFamily 3.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacPro6,1, BootROM MP61.0116.B05, 8 processors, 8-Core Intel Xeon E5, 3 GHz, 64 GB, SMC 2.20f18
Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB
Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB
Memory Module: DIMM1, 16 GB, DDR3 ECC, 1867 MHz, 0x802C, 0x33364A534632473732505A2D314739453120
Memory Module: DIMM2, 16 GB, DDR3 ECC, 1867 MHz, 0x802C, 0x33364A534632473732505A2D314739453120
Memory Module: DIMM3, 16 GB, DDR3 ECC, 1867 MHz, 0x802C, 0x33364A534632473732505A2D314739453120
Memory Module: DIMM4, 16 GB, DDR3 ECC, 1867 MHz, 0x802C, 0x33364A534632473732505A2D314739453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: AMD FirePro D700, Display Controller, Slot-1
PCI Card: AMD FirePro D700, Display Controller, Slot-2
PCI Card: pci105a,8760, RAID Controller, Thunderbolt@79,0,0
PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@234,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@233,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@239,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@239,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@239,0,2
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Hub
USB Device: FaceTime HD Camera (Display)
USB Device: Display Audio
USB Device: Apple Thunderbolt Display
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Device: Pegasus2-R, Promise Technology, Inc., 3, 19.2
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Device: Thunderbolt Display, Apple Inc., 3, 26.2 -
Premiere Pro CS6 keeps crashing when exporting h.264 (NEED HELP ASAP!)
Alright, so I have a video that I've probably rendered around 30 times now and it ALWAYS ends up either freezing up, and then Premiere stops working, or it just stops working.
I have a YouTube channel and I'm going away for 2 days tomorrow and I really need to get my videos up online, but I just can't render them! Does anyone know how to fix this? I really need help ASAP!
Here are my export settings.
http://imgur.com/ZgAuI4a,OMz4FEd,B8gjHwsWhile there are "some" Adobe employees who read/post here, this is primarily a user to user forum... NOT Adobe support
You are simply going to have to wait for someone to read your message, and look at your settings, and reply... IF that person has an idea (20 minutes is really not much time)
While you wait for someone to reply with ideas, some reading about your freezing problem... and questions to help people help you
1st, what are you editing?
Codec & Format information, with 2 links inside to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
2nd, you need to give LOTS more information about your computer
-PPro Information FAQ http://forums.adobe.com/message/4200840
3rd, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
4th, do you have Dual video adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2 -
Why does Premiere Pro CC keep crashing??
I just downloaded for the first time, so it's completely up to date. But the application keeps crashing! Every time I look at the source files, or when I get to a certain point in the video editing (dragging a clip down to the sequence board), it freezes up and kicks me out of the Application. I get the following error message. Please help!
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.1.0.81
Application Timestamp: 5426694c
Fault Module Name: devenum.dll
Fault Module Version: 6.6.7600.16385
Fault Module Timestamp: 4a5bded7
Exception Code: c0000005
Exception Offset: 00000000000016a0
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: d0c0
Additional Information 2: d0c07ff1ca0fc4678898134419cbd923
Additional Information 3: 4a27
Additional Information 4: 4a27f70a52abf03bdee303b3f4c7d950
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt"Devenum.dll" Change your rendering engine from GPU to software. Project Settings, General, Video Rendering and Playback. See if that helps.
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Premiere Pro cs6 keeps crashing when im editing or rendering a video
When I am on Adobe Premiere Pro cs6 every 10-20 mins it crashes when im editing a video, it crashes more often when im rendering it (export media, ctrl+M). I dont mind when it crashes while im editing because i save the file regularly but when im rendering its a problem, it probably because the file is too big as i use dxtory to record skyrim but this is an expensive product so it should be able to render. I encode the file once ive chosen the format and stuff for the video and it says finish rendering in 50 mins or so and when it gets to like 4% rendering it says not responding. It then troubleshoots but then says 'close program'. this is very frustrating, please can someone help me. I've looked through the forums but i dont uinderstand many of the solutions as im not that good at computers
here are my computer specs:
Rating: 6.6 windows experience index
processor: AMD Phenom(tm) II X6 1035T Processor (6 CPUs 2.60GHz)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601)
Ram: 6144mb ram (6GB)
DirectX Version: DirectX 11
Device
Name: NVIDIA GeForce GT 230
Manufacturer: NVIDIA
Chip Type: GeForce GT 230
DAC Type :integrated RAMDAC#
Approx. Total Memory: 4072 MB>GeForce GT 230
What is your nVidia driver version?
There have been reports of problems with some older cards and some driver versions
http://forums.adobe.com/thread/1084197 -
Adobe Premiere Pro CC Keeps Crashing
The following are my computer Specs for my HP with Windows 7 Home Premium
I am a Creative Cloud Subscriber and at this point I am a really unhappy customer. I've tried re-installing the software, running as administrator, and still I am have nothing but crashes. Most times I load it crashes on load up. Other times it will load a project and then crash. I sometimes also get into a project for a few minutes, then another crash. It's getting to a point where I am so frustrated, because I have looked over these forums and everything I see the Staff members mentioning, I try...yet still it's not working. Someone please help me figure out why it keeps crashing, their are no error messages given to me...all I get is the Windows 7 message that it has stopped working and then a close option. PLEASE PLEASE PLEASE someone help me, I beg of you. I am working in Adobe Audition too for recording and most times it works and doesn't crash, but I notice that sometimes it takes 3 attempts to start the program to run properly. Once Audition CC is open I have had no trouble. Now that I am working with video and audio...I need to be able to use Premiere. I hope this isn't too long of a rant, but I am sincerely frustrated with this.Hi,
Thanks for your post. Please provide me the details of the graphics card that is installed on your machine. Go to start/search program box and search for Device manager to check the graphics card go to display adapters and check the name of the card.
Regards,
Vinay -
Premiere Pro CC keeps crashing upon loading.
Hi Everyone,
Premier Pro CC 2014 keeps crashing upon loading,
The Crash Thread that appears upon loading is:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
This is for a mac btw.
Anyone know how I can fix this?We'll need much more info in order to help: FAQ: What information should I provide when asking a question on this forum?
Also, we cannot tell anything from just the number of the crashed thread. Please post everything from the very top down to Thread 1. -
Premiere Pro CC keeps crashing
we recently updated to CC from CS6. In CS6 we had no problem editing. Now however we have editors constantly having premiere stop working and hanging. There really is no rhyme or reason to the crashing. They can be importing files, they can be exporting files, or just working on the timeline and out of the clear blue their screen goes light and adobe premiere has stopped working message adorns their screen. the machines that we are using are...
1) Dell Precision t5500 with Xeon x5660 processor, 12 gb ram, Nvidia Quadro 4000 video card and windows 7 pro x64
2) Dell Optiplex 990 with core I-7 2600 processor, 8 gig ram, Nvidia Quadro 600 video card and win 7 pro x64
Both machines are running PP version 7.2.1
Received this from the precision in event viewer (among other errors)
Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 7.2.1.4
P3: 52aed7f3
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:
Attached files:
These files may be available here:
Analysis symbol:
Rechecking for solution:
and this was one of the latest fr5om the optiplex event viewer
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.0.46, time stamp: 0x52a2f9ee
Faulting module name: nvoglv64.DLL, version: 9.18.13.3165, time stamp: 0x52676a7c
Exception code: 0xc000041d
Fault offset: 0x0000000000a7e3ba
Faulting process id: 0x178
Faulting application start time: 0x01cf117b8adf8d04
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\nvoglv64.DLL
Report Id: fa091b79-7d79-11e3-a966-1803733de512
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.0.46, time stamp: 0x52a2f9ee
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba220dc
Exception code: 0x40000015
Fault offset: 0x00000000000760d9
Faulting process id: 0xdbc
Faulting application start time: 0x01cf117592ff2357
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC\MSVCR100.dll
Report Id: 5a6d2895-7d6d-11e3-8a53-1803733de512
This is effecting us from getting our product on the air. Any help or suggestions would be greatly appreciatedHi wolf10851,
Thanks for posting on Adobe forums.
It seems that the issue is with Nvidia drivers.
Please update drivers from for http://www.nvidia.com/download/driverResults.aspx/71895/en-us
Thanks,
Sandeep -
Premiere Pro CC keeps crashing my computer
I've been having troubles with my Premiere Pro CC ever since I installed it. It loads fine and I can input media fine, however, randomly it will cause my computer to suddenly reset itself. I've noticed it occurs more frequently while trying to add titles to the sequence. It also will crash if I upload a session that would be emailed to me from a friend, cause they have the trial version and missing some exporting options I need to use, and my computer will reset about a minute into the export. I've tried uninstalling the program and reinstalling it and no luck. Is there a hardware issue I'm experiencing or something wrong in the software. Any help is appreciated.
Windows 7 64-bit (SP1)
AMD FX(tm)-8120 Eight-Core Processor 3.10 GHz
8GB RAM
NVIDIA GeForce GTX 760
1TB Hard driveHi Robert Hipp,
Please try to update your display drivers and then check.
Also check in a different user account with Admin rights.
Thanks -
Adobe Premiere Pro CC Keeps crashing and freezing my MBP
Hi all, Im really at a loss as to what is causing this...Premiere Pro CC randomly freezes. It can happen at any given time and seems to be getting more persistent! When this happens the only thing I am able to do is power down my computer and restart it
Here are my details.
2014 Mac Book Pro
2.3 GHz Intel Core i7
16GB DDR3 RAM
500GB Internal SSD - Programes are stored here.
4TB External Thunderbolt HD (8TB Mirrored) - Media files are kept here.
Im using Premiere Pro CC Version 7.2.2
Mainly editing AVCHD files, but often a combo of AVCHD/ProRes/H.264
I have just recently cleared my Cache in Premiere. Didn't help.Would be great if anyone has any more suggestions, let me know if you need more info from me!
Cheers!
Rob TI am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Mac & nVidia Driver http://forums.adobe.com/thread/1075592
-and http://www.nvidia.com/object/mac-driver-archive.html
Mac Retina Bug http://forums.adobe.com/thread/1159632
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-ef fects.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html -
InDesign Keeps Crashing - Please Help
Please help. It has been a nightmare since we installed CS4. InDesign CS3 never crashed. But since we upgraded to CS4 it has continuously crashed.
For some reason I keep getting the error "network connection lost for the C:\file.indd or the file was modified by another process". And then the system crashes. It usually happens as we are placing or link pictures. Occasionally it will happen as we are exporting to a PDF.
We store all of our pictures and artwork on a Netgear file server. I don't think that is the culprit because CS4 and CS3 worked fine. Does anyone have any solution to this problem.
I checked Adobe's website and they are aware of this error but only post a solution for a mac. We use PC's here, so upgrading Leopard will not help.
http://kb.adobe.com/selfservice/viewContent.do?externalId=331822
Any ideas?
Thanks> We store all of our pictures and artwork on a Netgear file server. I
> don't think that is the culprit because CS4 and CS3 worked fine.
If you really think (despite the error message) that the network is not
part of the problem here, test your theory by eliminating it. Move your
files to your local hard disk and see if the crashes continue.
Kenneth Benson
Pegasus Type, Inc.
www.pegtype.com
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