Premiere Pro CS6 importing/ audio and video problems

I recently recorded gameplay from my xbox, when i open this recording using windows media player it states that the video is 3 hours 30 minutes long, which is correct, when i then import this into premiere pro, premiere pro changes it to be 5 hours and 44 minutes long, when i then play this back it plays in slow motion and audio and video start to desync, i thought it may just be the source editor playing up so i made a clip and put it into the timeline and it still had the same outcome. The speed/duration are still on 100% so im not sure what to do, anyone have any idea as to what this is, or why it is happening?

What are the attributes of your PVR video...
specifically, is it variable frame rate?
Media file evaluation utilities:
GSpot
http://www.headbands.com/gspot/
MediaInfo
http://mediainfo.sourceforge.net/en
If it is VFR, Premiere no-likey.
Variable frame rate video problems:
http://forums.adobe.com/message/4897424#4897424
http://forums.adobe.com/message/4071506#4071506

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When I try to import video clips into Premier Pro 6 the audio and video aren't synced.

When I try to import video clips into Premier Pro 6 the audio and video aren't synced. I can moved both of them around without the other. This creates a lot more work. I have looked on forums etc but can't find the answer Can you please help.

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
-and Source Patching http://forums.adobe.com/thread/1442800?tstart=0
Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
Does your video use a VARIABLE Frame Rate or a Constant Frame Rate?

Premiere Pro CS6 importing .mp4 = "The file has no audio or video streams."

Hi,
When I import an MP4 clip into Adobe Premiere Pro CS6, I get the following message:
"File Import Failure
151_0010_01.mp4
Error Message
The file has no audio or video streams."
I have the latest Quicktime, and I have reinstalled Premiere Pro CS6 a few times already. If anyone knows a fix for this, I would greatly appreciate it. My system and clip info are found below. Thank you, Robert.
OPERATING SYSTEM
Win 7 Ultimate 64bit
CLIP INFO
Complete name                         \BPAV\CLPR\151_0009_01\151_0009_01.MP4
Format                                   : MPEG-4
Commercial name                    : XDCAM EX 35
Format profile                         : Base Media / Version 2
Codec ID                                : mp42
File size                                : 1.76 GiB
Duration                                 : 7mn 5s
Overall bit rate mode                 : Variable
Overall bit rate                         : 35.6 Mbps
Encoded date                             : UTC 2009-07-19 04:22:10
Tagged date                              : UTC 2009-07-19 04:22:10
Video
ID                                       : 1
Format                                   : MPEG Video
Commercial name                          : XDCAM EX 35
Format version                           : Version 2
Format profile                           : Main@High
Format settings, BVOP                    : Yes
Format settings, Matrix                  : Custom
Format settings, GOP                     : M=3, N=15
Codec ID                                 : 61
Duration                                 : 7mn 5s
Bit rate mode                            : Variable
Bit rate                                 : 34.0 Mbps
Maximum bit rate                         : 35.0 Mbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 1.231
Stream size                              : 1.68 GiB (96%)
Language                                 : English
Encoded date                             : UTC 2009-07-19 04:22:10
Tagged date                              : UTC 2009-07-19 04:22:10
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Audio
ID                                       : 2
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 7mn 5s
Bit rate mode                            : Constant
Bit rate                                 : 1 536 Kbps
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 77.9 MiB (4%)
Language                                 : English
Encoded date                             : UTC 2009-07-19 04:22:10
Tagged date                              : UTC 2009-07-19 04:22:10

I encountered a similar problem. I had quicktime files that would play in the quicktime player from the desktop, but wouldn't import the files "the file has no audio or video streams". I had just reinstalled quicktime, and Premier with no change. Finally realized that we had Barracuda protection that was at fault. It was preventing communication to the quicktime codec and thus Premier could not interpret the footage. Another symptom, I would also launch After Effects and it would tell me that quicktime wasn't installed.
I solved this by uninstalling Barracuda. We reported the fault to Barracuda, and have not seen any change in the software.

In Premiere Pro 2014 imported audio skips and is out of sync - version 7.2.2 was ok

I have been importing AVCHD Content in to Premiere Pro 7.2.2 with no issues. Now that I have upgraded to Premiere Pro 2014, importing that same AVCHD footage causes the audio to skip and finish before the video causing it to be out of sync. I compared preferences between the 2 versions and all settings seem to be the same. This is something clearly different between these two versions of Premiere Pro. Anyone else have this issue?

Here is some additional info:
AMD Radeon HD 6770M:
Chipset Model: AMD Radeon HD 6770M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x6740
Revision ID: 0x0000
ROM Revision: 113-C0170F-175
EFI Driver Version: 01.00.560
Displays:
iMac:
Display Type: LCD
Resolution: 2560 x 1440
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Final cut pro x, audio and video problem

hi I converted a DVD video movie by DVD converter in order to use it in FCP but when i inport into FCP the audio and video does not line together, I mean the person will speak and the voice follows after. HELP PLEASE!!!

I used a media converter that I downloaded from apple store. I cant really see any option to choose the audio format, sampling .......etc the options on the converter are:-
1. Audio stream which is greyed out,
2. Output format {H.264 video, MPEG 4 etc.}
3. Video Quality { Highest, High, Normal, Lower, Lowest}
4. Audio Quality { Highest, High, Normal, Lower Lowest }
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please
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Premiere pro CS6 - no audio

Hi,
I have installed recently on my Mac the trial version of Premiere Pro CS6 and looks like the program is not able to decode the audio for some video files (audio codec is AC3-A52). When I import the m2ts files, it shows only the video, no audio track is available.
I have installed the same trial version also on Windows and there it works fine. But on the mac (Lion), no
Anyone has some suggestions, what can be the issue?
Thanks.

If you submit a bug report here and offer in the bug report to provide a sample clip that shows this problem, that would be helpful: http://www.adobe.com/go/wish

Premiere pro cs6 No audio solution yet?

None of my videos have audio show up in premiere pro cs6 (64bi and windows 7 64bit) but works perfect in any previous version CS5 etc. Many I noticed have same issue yet adobe has not released any solution builds (as of July 18th) to cure this!
I have mts files (mp4 is ok and avi etc) and would normally drag the video mts fiiles from either a folder or the memory card when using premiere pro cs5 or sony vegas and away I go....but NOPE not with CS6 it sucks!
I have tried reinstalling prem pro, of which I have latest build, renamed the mts etc indeed followed and studied every single so called 'solution' people post on the forum and still the same arggggh!
and no way am I getting involved encoding and all that as it worked fine with CS5 and sony vegas as I said.
Anyone know what's happening with this audio issue and found a simple cure? or could somehow get adobe to release a bug fix patch?
Frankly it just plain crazy to release a new suite and ignore peoples issues - so many other folks report all over the internet same thing with CS6 yet adobe as said done nothing to help people but ignore all forums and this one - you cannot email etc to tell them to fix it no email address I can find.

There is a known problem with CS6 and AVCHD http://forums.adobe.com/thread/1004369?tstart=0
-and http://forums.adobe.com/thread/1004369?start=0

Premiere Pro CS6 No audio from Sony AVCHD

Please help, I import AVCHD/mts from any files on my PC but there is no audio/sound, not even the audio 1 track has anything in it, the sound is simply not there??
I know FCPX needs my Sony files converting is this the case with CS6 now as cs5.5 works ok.
Thanks

I had the same problem and a google search shows many other have too for the last couple of years. I tried all the tips everyone has given and none worked for me. When I would import an .mts file only the video was there, no audio. As a work around I recoded the files with ffmpeg from .mts 60 fps to mp4 30 fps. The sound was fine on the imported mp4 files.
Today the problem was solved and I think I know what the problem was. I upgraded cs6 to version 6.03. When I did, and opened up a new project, I had five times as many presets to choose from. One of them was AVCHD and had choices for 1280x720 with frame rates of 24, 25, 30, 50 and 60. I picked 60 and the .mts file worked great with no recoding needed.
I think what the problem may be is that unless you pick the correct preset, .mts files have no audio, and I didn't get all the presets when I first installed version 6.0. With the upgrade to version 6.03 all the presets were there and the problem seemed to be solved.
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Change default Premiere Pro CS6 importing of files so it's NOT alphabetical

With Premiere Pro CS5, I was able to import my Photoshop files with multiple layers (shapes, text, images, etc) and they would appear in order of Photoshop organization. For example:
Layers in Photoshop CS5:
Logo
Address
Main Text
Background
Importing them into Premiere Pro CS5:
Logo
Address
Main Text
Background
Notice the order stays the same.
Now that I have purchased CS6, everytime I try to import the layers into Premiere, they are imported alphabetically.
Layers in Photoshop CS6: (still same)
Logo
Address
Main Text
Background
Importing them into Premiere Pro CS6: (now alphabetical)
Address
Background
Logo
Main Text
How do I change the default setting so it imports in the same order as Photoshop? I would like this version to be the new default as I use this everyday for work.
Any help would be appreciated.
CS6 newbie, CS5 intermediate

In both cases, the PSD imported in the exact order I had it in Photoshop. I even went back into Photoshop, changed the order, reimported and it came in with the new order. So unfortunately, I'm not able to reproduce the issue. Which means I have no means to find a cause or test a fix.

Adobe Premiere Pro CS6, Toshiba Qosmio and GoPro issues...

Adobe Premiere Pro CS6 and GOPRO hero 3 mp4 videos. I am getting choppy play back and choppy scrubbing. My current setup is a Toshiba Qosmio x875-Q7390 Laptop. The laptop has an i7 processor, 16 gigs of ram, Nivida GTX670M video card with CUDA and 3 gigs of deticated ram, 2- 1TB HD's at 5,400 rpm and 4 3.0 USB ports. For setting up my scatch discs I use the C drive for software, the D drive for video and an external USB 3.0 device for playback. I did notice that Adobe doent have the drivers for my video card (so using the full potential of my card is not gonna happen), and my hard drives may be on the slow side, but play back is way slow and choppy just like on my older Toshiba i5 sattelite. If I replace my drives with 7200 rpm's will this help? Oh I forgot to mention that my C drive is a hybrid so a few gigs are solidstate.

You still want to apply the hack in order for Premiere Pro to use your card for GPU acceleration.
With Premiere Pro closed, delete the following file. Then reopen Premiere Pro and in Project Settings, ensure that you have it set for CUDA.
C:\Program Files\Adobe\Adobe Premiere Pro CC\cuda_supported_cards.txt

Adobe Premiere Pro CS6 Dolby Audio Decode Licensing Restriction

I have a Macbook Pro and a Mac Pro. They are both running Premiere Pro CS6 v6.0.2. On my Macbook Pro, I started a project using AVCHD media in the form of .mts files. I believe these files have Dolby Digital Audio. I have project managed all of the files onto my external harddrive for editing on my Mac Pro; however, as I open the project file I recieve an error message "This installation does not have a license to decode Dolby Digital audio". If I then open a different project and check the error log, I see the error "Dolby Audio Decode Licensing Restriction on file..."
Sometimes when opening the project I also get an error "There is no Preset for this sequence..." or something similar. I cannot rememeber exactly.
I have the exact same plugins on both my Mac Pro and Macbook Pro. They are running the same version and they are both activated on my Creative Cloud membership. Any thoughts on why I can't open the project on my Mac Pro?

In short after reading LOTS of people complaining like you have, like I have like probably about 1 million people who own AVCHD cameras have that the most used format to shoot on for home /semi pro users is AVCHD and Premiere... get ready for this... take a deep breath.... DOESNT SUPPORT ITS AUDIO FILES. Its apparently licensed by DOLBY and you ahve to contact and minktonka company and pay.... really sit down first... take another deep breath... they want $300 for the plugin to make it work.
So Adobe have shafted.... is that a polite enough word... its customers who just want to play their files - not even encode the project to dolby digital - just play and edit their stuff. No even though you own that camera which only lets you shoot in that format and even though you are stuck wanting Premiere, adobe thinks that for the large monthly sum the world can go sit on its finger before they will sort this out.
Charming huh.
Adobe are you listening..... hello Adobe... have you gone mad Adobe... hello. Earth calling Adobe.
As someone pointed out you can play these files on quicktime, media player... so seems apple and microsoft PAY THEIR LICENCES ON BEHALF OF THE USERS OF THEIR PRODUCTS. Adobe must either be skinflints or maybe a nephew of theirs owns Minkytonkatoy firm who are selling that annoying plugin. Ever heard of download sites... cough cough.

Adobe Premiere Pro CS6, format for exporting video to web.

On the Adobe Premiere Pro CS5.5 I used the format "H.264" and preset "Apple Ipad 400x224, 16x9, 29.97, 400kbps." That preset isn't available in the Adobe Premiere Pro CS6 edition. What would you recommend that would be comparable and good for exporting a one-hour video for use on the web (Vimeo, to be specific)?

You're in the wrong forum.

SCCM 2012 Client and Workstation Audio and Video Problems

SCCM 2012 SP1 environment.
We have pushed out the SCCM Client successfully to our systems - however we have found that on some computers the SCCM Client is causing an audio/video problem - specifically it appears to be with computers that connect monitors via DVI. As an example,
on my laptop (Dell e6420, Win7 x64) I have a docking station that connects my laptop to 2 external monitors. With the SCCM Client installed I cannot listen to music or watch videos - the result is an unusable choppiness/stuttering listening to music
and with a video the audio and video get out of sync. As well, my mouse no longer functions smoothly - it jumps around. This happens whether accessing content from a website or simply a local file on my computer. If I uninstall the SCCM client,
the issue goes away entirely. I have tried disabling the SMS and Remote control services but doing so does not resolve the issue, only a client uninstall. Note that this only happens when the laptop is on the docking station - with DVI - it doesn't
happen when the laptop is running without an external monitor or if plugged into an HDMI output device.
At first we believed this was limited to this model of laptop in our environment (Win8 or Win7 - both result in the same problem), but now we are hearing about "audio and video issues" on Dell 990 workstations as well. I believe these stations
have DVI connected monitors. Driver updates do not appear to resolve the issue.
Has anyone experienced this in their environment? Note that this happens on imaged workstations and workstations installed from a vanilla Windows 7 or 8 CD.

Try installing the client without Silverlight and see if it helps (this is only used for the Application Catalog).
ccmsetup.exe /skipprereq:silverlight.exe
Gerry Hampson | Blog:
www.gerryhampsoncm.blogspot.ie | LinkedIn:
Gerry Hampson | Twitter:
@gerryhampson

Skype V. 7.6 (409) Mac audio and video problems

I am getting inconsistent problems with audio and video. Here are the problems when calling three different contacts.
1. Audio to Audio worked fine with my first contact, but trying to add video crashed the audio. This happened when I tried to add video, and also when the other person tried to add video. These same problems persisted regardless of who called whom. In the end, we had a good audio to audio conversation and were also able to send messages and share files without problems.
2. My audio and video were received by the second contact, but I could not receive audio or video from them. These same problems persisted regardless of who called whom. In the end, I used audio and video while the other person typed messages in response.
3. My audio and video were received by the third contact, and I could receive their video, but they could not hear my audio. These same problems persisted regardless of who called whom. We didn't bother trying to continue our conversation.
So, I checked all my settings to ensure audio and video were properly set up. Also, I made a successful skype test call. It is very puzzling to me since the results were inconsistent with each of these contacts. If the same problem existed at my end, then I could expect a hardware or driver issue on my computer, but sometimes the other person had the problem, I think. Can anyone help? Cheers

Lueh, try the steps outlined in the KB below. Looks like there is an issue with the full text index that can be resolved by removing/rebuilding.
http://blogs.skype.com/2015/03/18/skype-7-6-for-mac/
Please feel free to get in touch if you need any help.
Cheers,
Lando

Ichat audio and video problem

my ichat audio and video don't work with any of my friends, no problems with a text chat, i'm using tiger and they all have leopard, all macs are up to date, i've tried messing around with the ports, firewall is off, internet sharing is off, i know a lot of people are having this problem, are there any answers to this that actually work, i'd appreciate any help

Hi Ben
Welcome to the  Discussion Pages
Presumably you mean this Linksys is set to Not Block Pings on the WAN port (Or whatever phrase your device has) ?
I also presume that you have done the Quicktime Setting that Steve mentions above ?
I presume the Linksys is the modem as well and it is doing UPnP ?
At this stage I have two suggestions.
1)
Shut down the computer and remove the Ethernet cable (modem or computer end does not matter) (Make sure it will not connect Wirelessly when restarted before hand)
Restart the computer
Restart iChat.
Reconnect the Internet
Log iChat in.
2) Try a reinstall of the COMBO version of the 10.5.2 update
Both of these suggestions have been used in previous iChat's when other things have not worked and the set up appears OK on the surface.
Also try
3) Rebooting the router and a Modem if separate.
4) In System Preferences > Network > Connection method > Advanced Button > DNS tab add the DNS servers of your ISP
DO them one at a time so you know which one works.
8:26 PM Friday; February 29, 2008

Premiere Pro CS6 importing/ audio and video problems

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