Premium subscription - being charged by the minute

I just noticed that I am being charged by the minute for my calls to the US even though I have a premium subscription. Anyone else seen this? Any suggestions?

Hello,
Did you purchase a Subscription in addition to Skype "Premium".
Check at your Account Page to make sure you have a Subscription covering calls to the US.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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We paid the annual premium and are still being charged for the monthly.

We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?

Sara, thank you for your response. I was in touch with customer care before they contacted you to contact me. They said they could not help completely but that you should be able to. I need to cancel the $14.99 monthly charge and be refunded the $14.99 charges since I paid the annual fee. The $14.99 is a duplicate charge as I only have one form. Please advise as to how I can stop the monthly charges and receive a refund for the duplicate charges. My phone number is 931.372.7200 if you would like to speak in person. This is the transcript:
Adobe <[email protected]>
Jan 9 (3 days ago)
to Debi
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Jan 9, 2015 8:01:45 AM PST
Chat end time
Jan 9, 2015 8:28:01 AM PST
Duration (actual chatting time)
00:26:15
Operator
Sunil Kumar
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Sunil Kumar.
Sunil Kumar: Hello! Welcome to Adobe Customer Service.
Sunil Kumar: Hi Debi.
Sunil Kumar: One moment while look into the issue
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Sunil Kumar: I understand that you want the refund for the subscription which you have purchased by mistake thinking that it is a yearly subscription, right?
Debi Smith: We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?
Debi Smith: I want to cancel the monthly $14.99 service because we have paid for the annual service. This charge should have stopped when we started the annual. Are they two different programs?
Sunil Kumar: Thank you for the information.
Sunil Kumar: Please allow me 3-4 minutes while I check your account for information and help you.
Debi Smith: k
Debi Smith: I have to leave you. Can you please email me any other questions? Otherwise, please refund the $59.96 to my credit card, stop the $14.99 charges and keep the annual subscription going, as it. My email is [email protected] and phone 931.372.7200 Thanks!
Sunil Kumar: Okay.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: I'm sorry, did I lose you?
Debi Smith: ARE YOU STILL THERE?
Sunil Kumar: Yes. Sorry for the delay.
Debi Smith: What is the status of the refund and the correction to my account?
Sunil Kumar: I'm sorry that it id not possible to provide the refund for all the charges. As you are contacting now, I can provide you the refund for the last charges.
Sunil Kumar: Will that be helpful for you?
Debi Smith: I have contact Adobe before about this and thought it was taken care of.
Sunil Kumar: Thank you for your patience.
Sunil Kumar: I check and see that I need top forward the case to our relevant team for the for the refund for the subscription.
Sunil Kumar: They'll contact you in 2-3 business days for the refund issue.
Sunil Kumar: Is that okay for you?
Debi Smith: General Info Chat start time Nov 12, 2014 3:07:00 PM EST Chat end time Nov 12, 2014 3:37:31 PM EST Duration (actual chatting time) 00:30:31 Operator Rakesh Chat Transcript info: Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: You are now chatting with Rakesh. Rakesh: Hello! Welcome to Adobe Customer Service. How are you doing today? Rakesh: Could you please elaborate your issue Rakesh: Are we still connected? Rakesh: Are we still connected? Rakesh: We have not heard from you for some time. Do you wish to continue to chat? Rakesh: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance. Rakesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! info: Your chat transcript will be sent to [email protected] at the end of your This was an email from 11/12/14 Debi Smith: When I realized that the monthly charge wast $14.99, I paid for the annual subscription and understood that the $14.99 charges would stop and the previous one paid would be refunded. Please advise as to when the refund will be given. I purchased the annual in September and the last $14.99 charge was October 13th. My account shows that both plans are still in play and I am being charged for both. Please help as I only want the annual and the other needs to be credited.
Debi Smith: Will they email or call? I have to go now.
Sunil Kumar: They'll email you.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: Are we still connected?
Sunil Kumar: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Sunil Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Why am I being charged for the Edge program

I recently went into a Verizon Wireless store to get some questions answered about my account and upgrade eligibility. Both my husbands and my phone were having issues and we needed to upgrade or find some other options. We began to speak with an employee at the store and were told we could upgrade to the Edge program so we could receive new phones and not wait another 5 months to our upgrade date. My phone would make random calls, text people out of nowhere, and my husbands would randomly shut down or end calls, as well as his screen was cracked. The employee stated that we could upgrade to the edge program and all we needed to do was send in an iPhone (the phone brand we were using). He said we would either need to get the screen replaced on my husbands phone as well as take my phone to apple to get it diagnosed and get that problem fixed. It sounded like an excellent deal and we asked if we could just buy a good used phone from a used website and send those phones in instead of going through the trouble of getting our current phones fixed to send in. The employee stated that as long as the screens weren't cracked and they were an iPhone 4 or higher then we would be fine. So we bought two used iPhone 4's that were in excellent condition and had no mechanical issues. We sold the phones we had to offset the cost to purchase the two used ones. We got signed up for our new edge program and sent in the two used iPhones. After a few months we received our Verizon bill and it was over $900! We called customer service and they began to tell us that our phones were broke and didn't pass the mechanical performance test so we were charged a fee. So we not only had to pay for those two used phones to send in and pay for our new phones, we are now being charged a $750 fee for these phone being so called broke? We were told that because we broke the edge contract there is no way to get a refund for this fee and have to pay it! This is the most RIDICULOUS thing I have ever heard of and is about to cause a huge appeal to this situation. I will be getting an attorney and am looking for any others who have had issues with the Edge program or similar problems. I will be filing suit against Verizon Wireless for this issue and if we get enough people with similar problems with the Edge program, then we will file a Class Action Lawsuit against Verizon Wireless to get the money back that they have stolen from us, the customers. We will also file for Verizon Wireless to pay for personal loss and harm these fee's have caused. Please reply to this thread and if you have the same problems then we will add you onto the Class Action Lawsuit so you can get back what you have lost or are losing. Thank you. Verizon Wireless Customer Support

Sounds like you Early Edged before finishing your contract. So Verizon told you you could turn in just any iPhone for the Edge program? I always thought you had to turn in the phone that you had not finished paying for yet, the one under contract.

Being charged from the 7th of February, actual ins...

Just a quick question,
We were due to have broadband fully installed on the 6th, the inside house part was done by the engineer but the outside bit in the box was not completed, my online bill is still saying that we are going to be charged around the 15th of this month even though we will not have any service at all until the 18th at the earliest?
Spoke to someone on the BT service desk about this and they said I wouldn't be billed until the full install has been completed but this sentiment isn't being echoed online on my account. Any advice/ anyone experienced the same issue and did you get charged before your service was completed?

Charging in advance is normal procedure for BT Retail.
You can claim back rental for a delayed install.
http://bt.custhelp.com/app/answers/detail/a_id/9394/~/customer-service-guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I returned my phone, USPS says delivered, but I am being charged for the device.

I've called multiple times and the reps all say this will be resolved. I am being charged $345 for a device that USPS says was delivered on April 6th, but apparently Verizon can't find it. Every time I call I'm promised that this will be resolved, and I'm getting tired of it. I'm reluctant to call again, because whatever poor rep gets my call doesn't deserve to hear what I want to say. It's not your reps fault that you don't offer them proper training and a computer system that apparently doesn't put important information (like tracking numbers and accurate descriptions of charges) front and center.
I also have a random charge of $304 on my account, and I have no idea what that is for. One rep I talked to seemed to think it was sales tax on my old device, which is impossible, because sales tax is not that high!
Can I resolve this in a store? I want to be able to SEE my bill reduced in your system to what it's supposed to be for my monthly service.

hoofie85 Billing issues can be more than frustrating, especially after working with several reps for months. We defintiely would like a chance to review the account and check the status of the device charge and see what the other $304.00 charge if for. Have you reviewed the charges by line section via My Verizon? http://bit.ly/xB4iTc To address whether you should visit the store, we recommend speaking with us here or customer service because the store reps will either call us or have you call us from the store. We want to respect your time and get this resolved as quickly as possible. Please send us a direct message so we can get started.
Sheritah_vzw
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My iphone and ipod are not longer being charged by the pc

my iphone and the ipod are not longer being recognized by the computer

Clean the dock connectors.
Try a different sync cable.
Try a different USB port.

TS1424 how about "the connection error. The game server had an internal error. please try again later". thats what happen to me while i want to purchase a gem in dragonvale aplication and i being charged for the Gem that i never had.

regarding of the game that I playing, its Dragonvale, I plan to buy a Gem. and after I desided to buy, but what happen is that the game centre it self didnt gave me the Gem but instead they said "Connection Error. The Game server had an internal error. Please try again later."
so if thats the case of error transaction..so why the BACKFLIP STUDIOS(DragonVale) charged me to my credit card for the Gem that I never received.
I need to clear this things.

regarding of the game that I playing, its Dragonvale, I plan to buy a Gem. and after I desided to buy, but what happen is that the game centre it self didnt gave me the Gem but instead they said "Connection Error. The Game server had an internal error. Please try again later."
so if thats the case of error transaction..so why the BACKFLIP STUDIOS(DragonVale) charged me to my credit card for the Gem that I never received.
I need to clear this things.

Charge overheats if Google Map is used while the phone is being charged.

I've encountered a strange problem:
The Charge does NOT overheat when using Google Maps on battery power.
The Charge does NOT overheat when being charged(either via AC adapter at home or DC adapter in car),
if Google Maps isn't open.
When Google Maps is open(GPS on) and the Charge is being charged, then the phone overheats and
shuts itself off after a warning message appears.
Verizon replaced the battery 3 times with brand new Samsung batteries. The phone was hard reset each time.
I ended up trying it on the Verizon corporate store's Charge on display. Turns out that the problem can be
reproduced in store.... Does anyone else have this problem?

I don't know why this problem has been marked "Solved". It is not solved.
I have the same problem when using Google Navigation in the Samsung car dock and the car charger. I started off with a fully charged battery because posts on other sites have complained that the Charge cannot keep up with the power draw of the Google nav app while using the car charger. About an hour into my trip, I got a message that the battery was overheating and to unplug the charger which I did. I then had to contend with the screen going out because it was running on the battery.
I let the phone discharge to about 70% then tried the car charger again. Within a few minutes, I got the same overheating message. It was not an overly hot day and the car A/C was set at 68 degrees. THIS IS NOT ACCEPTABLE. I love this phone, but in the 3 days I've owned it, I've had one issue after another. Dropped Audio to other Verizon customers. Camera flash causing the phone to reboot. And now this issue. I hate to return it, but I'm running out of time.
Rich

Switched to full Creative Cloud Membership, still being charged for single-app memberships.

I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

My battery is not being charged through charger actually it is being charged but really very slow and computer not recognising device after update to ios 6

my phone battery is not being charged through the laptop or when it is switched off the phone is being charged and after its on it does not show charging icon but charges at a real slow speed pls help as facing this froblemm since ios6 update

Hello,
I wrote on another tread with same subject about month or two ago and until now, no one replied. I had the same problem. Today, I was at the friend who has HP laptop. We tried to solve the problem and tried it as follows:
1. My battery in my laptop with my charger - not charging (appears in windows battery charging but all the times it remains at 90 %).
2. His battery in his laptop with his charger - everything is working fine (this is just for the records)
3. My laptop, his battery his charger - everything is fine.
4. His laptop, my battery and his charger - everything is working fine
5. My laptop, my battery and his charger - everything is OK.
I didn't try putting my charger in his laptop with his battery inside. But from above, it seams that something is wrong with the charger. Does anyone have some explanation? This is totally weird problem. Is there any logic in the charger that can prevent somehow battery charging? I am waiting another friend to bring his laptop and charger to assure that everything is OK with my motherboard and battery ( after all, charger is the cheapest, isn't it?) Since I'm electrical engineer, i would like to hear some explanation for this problem.

Premium Subscription & Phone Adapter

Hi,
Will an existing Premium subscription allow use of the Skype Phone Adapter to make unlimited calls to US/Canada?
Thanks,
Ron

You are very welcome.
Skype phone adapters, such as the FreeTalk Connect Me, will support the audio, calling services that are assigned to that Skype name. Minus call transfer, and there is no call waiting as well.
The 3 and 12 month versions of Premium include the Unlimited USA/Canada Plan. IF you reside in the U.S./Canada: http://www.skype.com/intl/en-us/prices/premium/
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

HT3702 Im being charged £5.99 everytime i use itunes for an in-game purchase? I want to know why and if it is refundable?

Im being charged each time i use itunes to purchase through a game i play. Ive read about the 1 usd charge to check and see if there is enough funds in my account and granted ive tried before with no funds in it. This seems a little excessive for a holding charge and it hasnt been refunded either! Any help would be appreciated thanks in advance

I'm not sure what what you are asking - are the items that you are buying in the game listed as being £5.99, are you being overcharged for them, or you being charged for the items plus an additional £5.99 ?
The $1 (or approximate local equivalent) holding charge when you change your card details should be refuned within a few days or so, depending upon the bank. If holding charges when you change your card details aren't being refunded then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am being charged for a phone I never recieved

Verizon sent me a replacement phone through the US postal service and I never recieved it. Verizon then sent me a phone from FedEx (I believe) and I recieved it and sent the impaired phone back. Now I am being charged for the phone the post office never delivered. I have been working on this for more than two months and I still haven't gotten it straightened out. I have spoken with mulitple service representatives who all seem very nice and helpful and they all tell me that they can see the issue and that it should be cleared up in a couple of days and that they will follow up with me to let me know that it has been taken care of but to this day I have not recieved any follow up and the charge is still on my bill.
What do I have to do to get this taken care of.
Regards,
One extremly upset customer

@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

TS1424 I had purchased a VIP subscription in starmakerstudios karaoke for a week. I don't know how to stop auto renewal. Even though I have deleted the app I am still being charged

Hey people please help me with my problem.
I purchased a VIP subscription for a week in starmakerstudios karaoke. I don't know how to stop auto renewal. Even though I have deleted the app, I'm still being charged $1.99 a week!
Please help me out...

Hi Gerald,
Well, you're not alone. The question is why is this happening? Since the referenced link shows the same type of problem with Yahoo finance, I suspect there is a coding problem on the site, specific to how Firefox is reading the code. Not being a programmer, I can't offer specific advice other than contacting either Firefox through their Community forum, or Yahoo Finance.

New 12-Month Premium Subscription Charging Minutes...

Greetings -
I recently purchased a 12-month Skype Premium subscription, which includes the unlimited calling to landlines and mobile numbers in the US and Canada. Unfortunately, calls are still costing me credit, even though I have an active Premium Subscription.
The subscription shows as active on my account, and I have not exceeded the fair-use policy.
Thanks for your assistance!
- Josh

joshua_toenyes wrote:
Thanks for your assistance!
- Josh
Please file with Customer Service.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Premium subscription - being charged by the minute

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