I returned my phone, USPS says delivered, but I am being charged for the device.

I've called multiple times and the reps all say this will be resolved. I am being charged $345 for a device that USPS says was delivered on April 6th, but apparently Verizon can't find it. Every time I call I'm promised that this will be resolved, and I'm getting tired of it. I'm reluctant to call again, because whatever poor rep gets my call doesn't deserve to hear what I want to say. It's not your reps fault that you don't offer them proper training and a computer system that apparently doesn't put important information (like tracking numbers and accurate descriptions of charges) front and center.
I also have a random charge of $304 on my account, and I have no idea what that is for. One rep I talked to seemed to think it was sales tax on my old device, which is impossible, because sales tax is not that high!
Can I resolve this in a store? I want to be able to SEE my bill reduced in your system to what it's supposed to be for my monthly service.

hoofie85 Billing issues can be more than frustrating, especially after working with several reps for months. We defintiely would like a chance to review the account and check the status of the device charge and see what the other $304.00 charge if for. Have you reviewed the charges by line section via My Verizon? http://bit.ly/xB4iTc To address whether you should visit the store, we recommend speaking with us here or customer service because the store reps will either call us or have you call us from the store. We want to respect your time and get this resolved as quickly as possible. Please send us a direct message so we can get started.
Sheritah_vzw
Follow us on Twitter
@VZWSupport

Similar Messages

HT4847 I had to upgrade my iCloud storage plan, but I was still charged for the original $20 a year plan. In addition to the new $40 a year plan. How do I remove the $20 plan and get a refund? Can I stop them from charging both plans?

I upgraded my iCloud plan from $20 to $40 a year. However, I am still being charged for both plans. How do I get a refund and or remove the original $20 a year plan?

I have the exact same situation as you mattiger18. I cannot install Lion or I will disrupt programs that I run on Snow Leopard that are critical for my work. Apple is not providing a solution for us. Last time they migrated from Mobile Me to iCloud they lost months of emails and had emails bouncing to my accounts. They destroyed 8 weeks of my business. They have done it again. They have already lost several months of my emails and they are bouncing my business email. It's outrageous!
I spent thousands of $ on my software and I have no intention of installing Lion or other OS iterations. It is bad enough that Apple's service patches are crippling some of my applications. My biggest regret was not altogether getting off of iCloud and setting up all my business email on other email servers like gmail, etc. It is so outrageous what Apple is doing it is beyond words. They are supremely greedy and totally uncaring for their customers.

I purchased a song off iTunes and I have a PayPal account linked to my account but I wasn't charged for the song, why?

I checked my debit card balance and its still the same as before so I'm assuming I wasn't charged, why though?

- Does the song play in iTunes on the laptop?
- If the iPod has iOS 4.3 or later have you tried directly redownloading the song directly to the iPod?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Have you tried redownloading the song directly to the laptop using the above instructions?

I am being charged for a phone I never recieved

Verizon sent me a replacement phone through the US postal service and I never recieved it. Verizon then sent me a phone from FedEx (I believe) and I recieved it and sent the impaired phone back. Now I am being charged for the phone the post office never delivered. I have been working on this for more than two months and I still haven't gotten it straightened out. I have spoken with mulitple service representatives who all seem very nice and helpful and they all tell me that they can see the issue and that it should be cleared up in a couple of days and that they will follow up with me to let me know that it has been taken care of but to this day I have not recieved any follow up and the charge is still on my bill.
What do I have to do to get this taken care of.
Regards,
One extremly upset customer

@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

I have skype premium but am still being charged fo...

Hello,
I purchased a subscription to skype premium but am still being charged for calls I make to a US mobiles. Why? I am currently living in France, does this make a difference? I assumed Skype premium allowed free calls to US land lines and mobiles.

Hi,
Skype Premium bundle with Unlimited US & Canada is offered only to US and Canada customers at the moment.
If you are located in France then you will only get Skype Premium, which doesn't include Unlimited US&Canada, therefore calls are charged from your Skype balance.
Skype Premium alone enables you to make group video calls https://support.skype.com/en-us/faq/FA10868/What-is-Skype-Premium
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

WAS IT DELIVERED? Sent on iChat & doesn't say Delivered, but appears on iPhone & says Delivered.

I sent a message from Messages on my MacBook Pro last night and it still does not appear as Delivered. The blue box is there and it never alerted as unable to deliver/not sent. However, when I open Messages on my iPhone5, that same message DOES say Delivered. Was it delivered or not?
Other iMessages sent from both devices indicated Delivered on both devices before and after this particular text.
The recipient in question is an iMessage user. Messages have always been fine with this recipient in the past.
Preferences on my Macbook Pro Messages app are set so that I can be reached on my phone number and apple registered email address.
My computer and iPhone accounts have always been synced and have never been a problem.
RECAP:
Message sent on MacBook Pro Message DOES NOT say Delivered. Appears as normal blue box. No alert that the message failed to send.
This message appears on iPhone5 Message application and DOES say Delivered and time stamp indicates delivery at the time it was sent.
This is the ONLY message with a problem. Other messages are, and have been, functioning as usual.
QUESTION: WAS THE iMessage DELIVERED OR NOT?????

Hi,
At one level it is debatable and another the answer is yes.
I will explain further.
You have two different apps on an iOS device and the Mac that act a little differently despite using the same service.
You also have Apple IDs and linked iPhone numbers in some cases and a form of syncing between the two.
Lets start with a basic set up and expand from there.
Lets say you and a contact are both on Mac sending iMessages using your Apple ID with no linked iPhone Number (i.e no second "listening" device)
You send an iMessages and you get the Delivered and possibly Read depending on their settings when they Receive it.
Basically an Original Message to the intended person on the intended device.
Now th next step.
The contact Adds an iPhone to the set up, linking the Apple ID to the iPhone Number
This means his (or her's) end has two devices, one with the intended ID and the other capable of "listening" as it were.
You send an iMessages again to their Apple ID (potentially the Mac).
This is the device that can respond with "received " and therefore the Delivered response you see.
The iMessages server is pushing the iMessages to all devices. they all respond they "received" it.
The iOS side seems to be slightly faster.
This can mean "Delivered" gets posted on your Mac briefly before the iMessages servers sort it out.
Now lets presume their Mac is Off line.
You might see the "Delivered" reported briefly from his/her iOS device before the iMessages server realizes the Apple ID device has not responded.
However the iMessages, due to the sync process is on their iPhone.
Add in to this the fact that the Mac can send as If it is the iPhone.
If you then Send to the Mac/Apple ID the iMessages server treats your iPhone as the Sender and posts Response back to the iPhone (number) and not the Apple ID.
Depending on what device is off line at the other end you can find the responses are not synced the same way the actual iMessages are.
However the Sync process tends to mean that at least one device has seen the iMessage.
8:38 pm Thursday; November 6, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

I'll send an iMessage or SMS and it will say delivered, but the recipient never receives it. Sometimes i'll send a message and it won't arrive until I send the recipient a second text sometimes hours later

iMessage will say "delivered" but it will not be received. Also will sometimes send a text, and it will not go through until I send a subsequent text , sometimes hours later. Like the first message was stuck in some sort of text limbo. Happens sporadically but often enough to be an annoyance. Already tried restore, resetting network settings, switching on or off iMessage, and calling verizon. Does the +1 in front of my number have anything to do with it? any suggestions?

Hello brianfromcharlton,
After reviewing your post, it sounds like you are not able to send messages. It looks like you have already done some troubleshooting. I would recommend that you read this article, it may be able to help the issue.
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario

HT4993 I'm trying to place a phone call and when I do the 3G icon goes away and the phone just says connecting but never does. I have almost full service and only have had my new iPhone 5 for two days. Can anyone help because I can't call Sprint at the mo

I'm trying to place a phone call and when I do the 3G icon goes away and the phone just says connecting but never does. I have almost full service and only have had my new iPhone 5 for two days. Can anyone help because I can't call Sprint at the moment???

Settings > General > Reset > Reset Network Settings

Before plugging my phone to itunes i downoaded three songs, but they are no longer on my phone, How do i get them back because when i go to itunes on my phone it says purchased but the song arent present

before plugging my phone to itunes i downoaded three songs, but they are no longer on my phone, How do i get them back because when i go to itunes on my phone it says purchased but the song arent present

Reset my homescreen settings and got it to work. Thanks

IPhoto won't recognize my iPhone 3Gs. just says there's an apple iPhone, instead of the device name, and says there are no files to download, but there are 62 items on my phone... what's going on?

iPhoto won't recognize my iPhone 3Gs. just says there's an "apple iPhone" instead of the device name, and says there are no files to download, but there are 62 items on my phone... what's going on? as far as I can tell I have everything up to date and it's always worked in the past.

Have you already confirmed your Mac as a trusted device? Try this:
Lauch iTunes.
Connect the Phone/iPad
When it asks you to trust it, say yes.
Now try again to import.

I'm still being charged for returned phone (from November 2014)!

This has been a long issue. This phone in question, or the charge for the phone, was returned to the warehouse on November 28, 2014 (for which I still have the tracking#)! Verizon said they show it's returned! The latest excuse is that the warehouse is backed up on issuing return credits. FIVE MONTHS BEHIND THOUGH?! Come on now. I and my husband have called AT LEAST twice a month since to get this resolved, all to no avail. We are so fed up with this. We've been promised the credit numerous times along with countless call backs that never happened. Now our service is being threatened. We are NOT paying for Verizon's mistake. Especially a $700 mistake. The funny thing is that I just called two days ago to check the status and today I received a text saying "This is a notification of a missed arrangement made with VZW". Wow, really? My arrangement was a Ticket filed with Verizon for THIS issue (which I still have the ticket#). I don't know what else to do besides leave the company and switch to Sprint who is offering to pay whatever it takes to switch (though not this ridiculous, absurd charge). My next options would include the contacting the warehouse myself, contacting the BBB, contacting my regional Verizon President, and lastly taking this to small claims. We've had it.

I have also been dealing with same issue since December and have been re-assured "it's been taken care of" Surprisingly its mid-April and still same circle and now I'm to over 60 hrs on phone with managers who keep throwing the previous one under the bus. I've actu now called two other phone providers and now working on contct buy-out because time is money I do not care about my time or corporate benefits at this time because all it seems is that everyone wants to get someone off the phone. I have confirmed my phone has been there as my tracking number proved and that the device number was wrong because a previous verizon team member did not update device number when I had insurance claim. I've been told the form was submitted then, the next time I was told that from was wrong, then the next time the device number was wrong, etc. all through this each and every time I was told not to worry as they could all tell my device was back in the warehouse. This has been a joke because I continued to get calls and nobody has the record of complete call. Then this week my phone was disconnected 1 day after new payment was due because I was unable to log in and confirm the device was removed. I called because of this and everyone things I had a credit for the service but that's not even it, the credit is for the device that was received nobody has done anything for service plus just keep charging more fees nobody can explain. Slap to the face was Thursday I was offered a $5 credit, I got another call today for $35 (a fee I paid Thursday) and they actually said they were doing me a service by calling, yes I was at edge and yelled and then asked for manager and was told one minute then he hung up on me. I called into customer service asked for a manager been on hold 47 minutes now keep having the same person come on the line trying to solve and at this time because the true notes aren't on there it's just getting more irritated. This same complaint will be sent to correspondent mobday with specific names as to who I spoke with becau besides all the over promising and not delivering each person had some different reason they could only give first name. Some gave phone ref number which made me feel a little better about notes but most just seemed to play what felt like "I'll see how long they'll sit on hold because they can't track back to me". I've had 2 survey calls and gave true opinion (1st one I was happy because that was before I found out it was all false promoting) then the one this week lowest and told I'd get a call to discuss. Hasn't happened. Enough venting but maybe by posing at least I'll know I'm not the only one that has this same issue.

I bought an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls

i bought an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls

Fanta Pants wrote:
i bought an iphone 5 second hand
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it.

I put songs onto my IPhone 4, and they show up under the "On This Phone" section in itunes, but when I go to play the songs on my phone, they aren't there. How can I fix this?

I put songs onto my IPhone 4, and they show up under the "On This Phone" section in itunes, but when I go to play the songs on my phone, they aren't there. How can I fix this?

When you look at your iPhone, are you looking in the Music app or in the iTunes app? Be sure you are looking in the Music app, and look in the Songs category. If your songs are not here, you may want to try syncing your information again through iTunes. To do this, uncheck "Sync Music" and then click apply or sync in the bottom right corner of iTunes, and then recheck "Sync Music" and then click apply or sync again.
I hope this helps!

Help! My iPod touch won't let me download any apps. A message keeps coming up saying "This Apple ID cannot be used for the iTunes store. Please enter another Apple ID" I changed my ID to see if that would work but the same message still comes up.

Help! My iPod touch won't let me download any apps. A message keeps coming up saying "This Apple ID cannot be used for the iTunes store. Please enter another Apple ID" I changed my ID to see if that would work but the same message still comes up.

Where are you physically located?
What country's Store are you using?
The two have to be the same and the payment method for your account also has to be associated (billing address, where iTunes gift card was purchased) with that country.
Has the ID(s) worked before for purchases for this country's store?

My wife an I share one iTunes account but have separate Apple id for our devices - prior to 8.1 we shared storage on iCloud now we can't and when I try to buy more storage on her phone instead of accessing the shared iTunes account it try's to sign

MMy wife an I share one iTunes account but have separate Apple id for our devices - prior to 8.1 we shared storage on iCloud now we can't and when I try to buy more storage on her phone instead of accessing the shared iTunes account it try's to sign in to iTunes using her Apple id - I checked the iTunes id and password on both devices - can anyone help

Have a look here...
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

I returned my phone, USPS says delivered, but I am being charged for the device.

Similar Messages

Maybe you are looking for