Preordered digital game still in processing after release

So I just preordered Dragon age inquisition, hoping to play it tonight after midnight, on the day that the website said. it would be released. I go to check at midnight and I still haven't received the email telling me my content is available to download. This is pretty annoying. Can someone help me with this?

Hello FunnyManVanya-
Dragon Age: Inquisition looks incredible and I can understand your desire to start playing it as soon as possible.  I’m sorry to hear that your digital download was not available right after midnight on the day of launch so that you could start playing.
Generally once your order for a digital download of software as completed on BestBuy.com, it can take anywhere from 4 to 24 hours before the software becomes available for download.  It appears that you have since cancelled your order; I hope that this was not due to any delay in getting your download, but if so, I apologize for any inconvenience that it caused you.
If you have any further questions or concerns, please feel free to post here.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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