Prepaid adobe creative cards
I'm planning to purchase Adobe Creative membership prepaid card from amazon http://www.amazon.com/Adobe-Creative-Membership-Pre-Paid-Product/dp/B007W76ZLW
so before buying i have few questions
as non-US customer I'm allowed to purchase this and activate my membership?
if yes, then how to activate it after purchase?
Thank you
Mylenium or Staff, please do not delete my posts when they are relative to the threads and topics.
KNcrd wrote:
as non-US customer I'm allowed to purchase this and activate my membership?
Sadly you are not alone, the Creative Cloud is not available to everyone. Here is a recent example of someone with similar frustrations with no present alternatives such as a perpetual license.
Why is the suite now cloud based only when not everyone has access?
http://forums.adobe.com/message/5308165
Creative Cloud Availability
http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf
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Adobe Creative Suite 6: Design & Web Premium (software download card)
I purchased Adobe Creative Suite 6: Design & Web Premium (software download card), the download package appeared on my destop. Then the zip files: Adobe Creative Suite 6 Design & Web Premium MAC.zip and Adobe Creative Suite 6 Design & Web Premium MAC.zip.cpzg. Whenever I click to unzip once it finishes it goes away and nothing happens. I've searched my computer for the files and the Adobe Creative Suite 6 application, but I can't find anything.
try removing the file extension and just leaving the zip.
if that fails, download from the below link
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I purchased the Adobe Creative Complete Plan for Annual Prepaid, and the Check Out just wouldn't proceed. It is still loading after click the confirm button. Dear adobe staff, please assist urgently.
I am having a similar problem. I am using Chrome and tried on Mac and on PC but the same. Its not completing my order and on PC saying:
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But strangely its giving a confirmation button again. It gave me this error upon reconfirmation:
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trying to buy a laptop for my HS graduate. want to load creative cloud on it. The one I am looking at has a graphics card description of : intel HD Graphics 5500 will this be sufficient to properly run Adobe Creative Cloud?
Hi Marietta,
Kindly check system requirements of Creative Cloud in the link mentioned below.
https://helpx.adobe.com/creative-cloud/system-requirements.html
Thanks,
Atul Saini -
Graphics card for Adobe creative suite
Hi,
I'm planning to buy a desktop for our creative designer. We are using adobe creative suite 6. But with the current system its always crashing. Which graphics card is suitable for this? My planned system configuration is as follows.
Intel i5 4570, 8GB RAM, 1TB Hard Disk, 2GB Dedicated Graphics, Windows 8.1
Graphics card is geforce gt 740
GeForce GT 740 | Specifications | GeForce
Will this be fine?
Kindly advice.Try and budget 16GB of ram. With only 8GB that is about as big a video card as that system will handle and really use.
Eric
ADK -
Adobe creative fraud credit card charges
Three months ago I needed to change my credit card billing info. Adobe's wonderfully designed web site was unable to process this simple request, "Address is invalid". Whatever. I get stuck calling their top notch India based customer support. After several dozen tries it was supposedly fixed.
Two weeks later I'm locked out of my apps because it wasn't.
More calls to India.
Another week of cussing at India support. Finally I'm directed to create a new account and they will fix the problem on the new account and cancel the old one. Atul the "manager" supposedly fixed it and said I would be credited 15 days free for the insane level of hassle. That was obviously a lie.
So far this Month I've been billed $130 for my "$49.99" subscription to Adobe Creative Fraud. Two regular subscriptions and a student subscription. It seems my only recourse will be to file fraud charges against Adobe and cancel my card. I sure as hell ain't calling India again. I'd end up paying for 2 more subscriptions.
Case number 212857744 and/or C0056861989Unfortunately that has not been my experience. Not only has Adobe support been no help at all but they have made the situation several orders of magnitude worse. Perhaps if we spoke the same language we could communicate effectively. Sorry I don't speak Hindi. Then again I shouldn't have to learn a new language to use software I've now paid several times to use. After wading through a labyrinthian phone tree and waiting on hold for 1/2 an hour it would be nice if I could understand the person on the other end of the line. It would be even better if they could understand me. When you both have to repeat everything 2 or 3 times you're not likely to get good results.
The chat box on the web site is useless. I gave up after an hour.
Adobe support fails miserably on all fronts. I'm especially upset about being lied to by the "manager". Somebody named Atul supposedly fixed all this a month ago and here I am again. Somebody else who's name I didn't write down failed to fix the problem 2 months ago. Two weeks before that another Adobe support techie screwed it up too. And that's not even counting the fact the Adobe website's malfunction caused the problem in the first place. That's epic failure in any language.
I'm not cussing at the poor tech support guy on the phone. I'm cussing Adobe for cheapskating their support. We all know they are only using Indian support because they can pay them a pittance and get away with it. -
Yesterday, I updated to Adobe Creative Cloud 1.8.0.447. I found that after the update, both Premiere Pro CC (2014) and Premiere Pro CC are not ready transparency layers and alpha layers correctly. I have some lower third logos that I use on multiple projects and they are showing up more opaque than they should. Additionally, I have an export preset that uses a watermark. This watermark is showing up more opaque than it should too. I have checked both graphics in After Effects with the new Creative Cloud update and all graphics look fine. It seems to be an issue that is isolated in Premiere. The issue only happens when there is a video layer underneath the graphics. When the graphics are viewed with no video layer underneath, the transparency looks as it should. I have attached a few images showing the problems. They show graphics with and without video layers beneath.
I was able to resolve the issue by going into File>Project Settings>General and changing the Render from GPU Acceleration (OpenCL) to Software Only. It appears there is an issue with the AMD FirePro D500 graphics card. I was told by a call tech at Adobe that there are issues with the D300, D500, and D700 Graphics cards. However, I have an Intel Iris graphics card on my MacBook Pro and was having the same transparency issue. So, I'm skeptical that the issue is just with the graphics card. The transparency issue did not start on BOTH computers until the latest CC upgrade. For now, the Software Only renderer option fixes the issue. I hope to see a fix in the next CC update. FYI: The Renderer needs to be changed to Software Only in both Premiere Pro Project Settings and Media Encoder Preferences.
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What is the problem with Adobe Creative Cloud Premiere Pro CC 2014, why it freezes often?
I Purchased the Adobe Creative Productive Premium Suite CS5 in early 2010 and I was very satisfied with it all this time, I can say that I never had a problem while using any of the Production Premium applications. Few weeks ago, I asked Mr. Philip Bloom about a technical issue regarding the best method to use a 50 FPS clip with a 23.976 FPS project, and I got his kind help but he recommended me too that I should upgrade to the latest Adobe Cloud CC 2014 which has many new features added to the different programs. I took his kind advice and downloaded a trial version of all the Adobe Cloud CC programs which I use for my filmmaking business.
Today is the 20th day of my trial period and I have 10 days left to take the decision of continuing with CC 2014 or not. The past 20 trial days were not very pleasant. I want you to share with me the following details which I'll list them as bullet points and I would appreciate diagnosing the problem if you can and suggest a solution for it to re-try the Adobe Cloud CC 2014 for the 10 remaining days with no further problems.
I used to have the Gigabyte graphics card GTX 470 for about 4 years and it malfunctioned last year and I replaced it with a humble Geoforce GT 610 card, but it worked fine with the Adobe Suite CS5 programs.
My system configuration is Intel Core I7 950@ 3.07GHz , installed memory 12 GB. , Windows 7 Ultimate, 64 bit Service pack 1, 3 hard drives 1TB. each (one of them is dedicated for Adobe asset files and the editing work)
For the first 2 or 3 days I used mainly the Premiere Pro CC 2014 establishing short projects for a max. of 5 minutes each and it was working normal. But, later, as soon as I started to build a project which reached about 24 minutes of length and I began to edit those before I add more clips to the timeline, unfortunately, the PrPro CC 2014 started to freeze on any of the frames every time I try to edit normally as I used to do with the CS5, so, I had to wait for 2 or 3 minutes every time it freezes, then it works for seconds then freezes again!! and during the 20 days mentioned above it crashed once.
The movie files of my project are the Nikon's .Mov files and the editing work which I performed included effects such as Color correction (levels) color correction (fast) color correction (Auto) sharpen effect, and stabilizing effect.
I installed the Magic Bullets Suite trial version, and the Neat Video trial version, aiming to purchase either the DeNoiser or the Neat Video (but I tried their effects without saving them to the project).
I used to export parts/ or whole project before finalizing the editing process to be able to monitor on a TV screen (mp4 file format) some of the changes I made in PrPro before being freezed.
Based on my previous 5 years experience using the CS5 Suite I have a strong trust in Adobe, I never thought the problem was in the PrPro application, but rationally I thought it was the graphic card (GT610), and accordingly I purchased yesterday a new Zotac Geoforce GTX 770 (listed by Adobe as an approved card) and I installed it and checked that it is running fine and I checked the processor temperature which was within the normal level.
Only today, I began to think that it might be something wrong with the Adobe Cloud CC 2014 ( a bug or something) and as a result of searching on the internet I could see lot of users since 2014 who were having freezes and crashes with the CC and the CC 2014 versions. That was a shock for me, could it be that until Feb. 2015 the same severe problem still occurs???
Sorry for any inconvenience, looking forward to seeing a solution for that serious problem.Hello Ashraf,
Sorry you didn't get any help on this post. In the future, please contact Adobe Support for 1-1 assistance on issues like this: Contact Customer Care
Thanks,
Kevin -
Adobe Creative Cloud nothing but problems so far...
First of all. I am asked to sign in and accept agreements multiple times a day, almost everytime I open a program. The creative cloud application sign me out constantly.
Second, my programs all hang when they open. Illustrator may take up to a minute to actually open. It's only the Adobe programs that hang, all other programs on my computer respond quickly as they should.
Third, Bridge starts quickly but takes forever to populate the folder panel and show anything. It's just maddening!
So are these bugs that will be fixed or am I stuck with this behavior?Just bought and installed PS and LR via CC both apps installed and are in the correct win dir. Neither app will launch (tho PS does very quickly flash the splash screen before closing). I have tried the fix at http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html, it did not work. I done a system restore and went trough the whole CC install process again, but still LR nor PS will open.I have tried disconnecting from the internet before launch but also with no success. Have updated graphic the card driver and have all the latest windows drivers installed. Have spent many hours now trying to find a fix. Any ideas?
Sony VAIO (laptop)
Windows 8.1 Pro (genuine)
i7-3632, 16GB RAM, AMD Radon HD 7600, 1TB SSD
Have now done a clean re-install of Windows 8.1 Pro from CD. Still having same problems, tho LR will now open but is in some sort of limited mode eg; Develop and Map module disabled. Please renew your membership to reactivate. Photoshop no change Splash Screen and then nothing.
I have tried signing out and in of Adobe Creative Cloud (no change), also under Apps when signed in, it says Photoshop CC (2014) and Lightroom 5 are both Up to date with a green tick. My online account says it is paid and current.
side note; have also disabled all firewalls and AV still no change.
Getting very close to being over CC... Many hours wasted and still not working!!!
Someone said "use pirated software, at least it works"... -
Adobe Creative Cloud Computer Specs
My office is getting ready to move to Adobe Creative Cloud. I'm currently running CS5 Production Premium. I'm not computer tech savvy, so I'm concerned my current set up will run CC.
Here are my editing PC's specs. Could someone let me know if it is ok in the current configuration to run CC?
Specifically, I had heard initally there was an issue with the nVidia Quatro 4000 card.
Thanks for everyone's help.
HPZ800 Workstation
Windows 7 Professional
Dual Intel Xeon 6 Core
12GB Ram
nVidia Quatro 4000 Graphics Card
If you need any other information, please let me know.See http://www.adobe.com/content/dam/Adobe/en/solutions/broadcasting/pdfs/Adobe-Hardware-Perfo rmance-Whitepaper.pdf
Your card is listed as supported.
You may also wish to post in the Premiere Pro and After Effects forums depending on which software you use the most (maybe both?). -
Safari 8 problem, App Store problem, Adobe creative cloud signing In
Hello All,
I would really appreciate if you could help me out solve the following problems in my iMac 3.4 GHz Intel core i7!
Safari:
I recently upgraded to OS X Yosemite version 10.10 and since that time, i am facing a lot of problems with Safari.. sometimes it's working correctly and other times it is (freezing, not responding and the wheel keeps turning until the force quitting) snapshot attached for freezing)
App Store:
The problem with App store, the App store fail to start and if opened the window is inactive and in grey color and and says Cannot Connect to App store (snapshot attached)
Adobe creative cloud
Whenever i have problems in my iMac, i face signing in problem with Adobe creative cloud.. The wheel keeps turning (snapshot attached)
Just to mention the steps i tried to solve these problems:
- Reinstalled the OS X Yosemite 3 times.
- Restart my computer constantly.
- Clear caches in Safari..
None of them worked permanently!
Any suggest from your side!
Thank youPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
How do I unsubscribe from Adobe Creative Cloud and cancel my Adobe ID? I have tried numerous times going to "Cancel my membership" on their site but it just goes through several steps and ends up where I began (i.e. Cancel my membership). Why is it so difficult to unsubscribe? Thks for any advice. Lavandula
Adobe contact information will not help You. The Finnish sites are making the same loop. The worst thing is that they have send me e-post telling that my membership will continue after first year automatically with 60 % higher price. I don't need do anything I will not continue the membership. It seems impossible to end it. The onlys solution seems to be close the credit card.
-
I am seriously thinking about moving to the adobe Creative Cloud. My concern is that if my design bu
I am seriously thinking about moving to the adobe Creative Cloud. My concern is that if my design business runs into hardship and I can no longer afford the monthly payments, what happens to my software and existing files?
http://www.adobe.com/products/creativecloud/faq.html
"If I decide to stop my membership, will I still be able to use my Creative Suite software and the other components of Creative Cloud?
When you cancel a month-to-month or annual membership purchased directly from Adobe or let a 3- or 12-month prepaid membership purchased from a retailer expire, you will no longer have access to the Creative Suite applications, other desktop software, and services that are components of Creative Cloud. However, if you saved your work to your computer, you will continue to have access to those files. You will also have access to the same benefits as a free Creative Cloud member, which include 2GB of storage space (reduced from 20GB), the ability to sync and store your files, access to a free 30-day trial of the desktop software that has not already been installed and provisioned as part of your paid membership, and access to the free level of services included with Creative Cloud."
Having said that, if you maintain a perpetual license, you will have to comply with the new Adobe one-version-back upgrade policy.
So when CS7 is released, you must upgrade in order to qualify for upgrade pricing for CS8. Likewise when CS8 is released, you must upgrade in order to qualify for upgrade pricing for CS9.
There is of course nothing mandatory about upgrading but bear in mind that you can no longer skip a couple of versions and get up to date every 5 years or so at upgrade pricing. You'd have to pay full price for the new suite all over again.
So it's a matter of costing the various options out over a 3 or even 5 year period and budgeting for it.
If you're running a design business, you perhaps also need to consider whether the Adobe software design tools are mission critical or not. Will your other expenses exceed the US$600/year required for the Cloud? -
Adobe Creative Cloud Crashes on startup under OS X 10.8.5
After working with Adobe Support on the problem of the Adobe Creative Cloud Installer crashing:
http://forums.adobe.com/thread/1301546
The Adobe Support person had be create a root account to install Adobe Creative Cloud. While this did allow me to install the Adobe Creative Cloud.app, it does not allow be to run it as a normal user or as an administrator user.
When I attempt to run the Adobe Creative Cloud.app, it crashes immediately on startup under OS X 10.8.5 unless I am running logged into the root account. This happens when I try to run Adobe Creative Cloud.app as a standard user or as a user with admin privileges.
In other words, the only way I am able to run the Adobe Creative Cloud application is if I take the dangerious option of enablign the root account, logging into it and then directly running the application.
See the next message for a crash dump.
Please advise me on how I can run Adobe Creative Cloud.app without having to both enable and login to the root account.Here is the crash report when I attempt to run Adobe Creative Cloud.app without dangerious option of enablign the root account, logging into it and then directly running the application:
Process: Creative Cloud [535]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 2.1.2.232 (2.1.2.232)
Code Type: X86 (Native)
Parent Process: launchd [160]
User ID: 501
Date/Time: 2013-09-24 00:51:57.293 +0200
OS Version: Mac OS X 10.8.5 (12F37)
Report Version: 10
Interval Since Last Report: 108 sec
Crashes Since Last Report: 2
Per-App Crashes Since Last Report: 2
Anonymous UUID: 67B74E60-DD9E-19A1-5BD5-D6CBA5C03C63
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x974243ba __kill + 10
1 libsystem_kernel.dylib 0x974234b8 kill$UNIX2003 + 32
2 libsystem_c.dylib 0x9962b660 abort + 215
3 libc++abi.dylib 0x96cab7e0 abort_message + 151
4 libc++abi.dylib 0x96ca9249 default_terminate() + 34
5 libc++abi.dylib 0x96ca9289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x96ca92f1 std::terminate() + 23
7 libc++abi.dylib 0x96caa3e6 __cxa_throw + 110
8 com.adobe.acc.AdobeCreativeCloud 0x000be09f 0x9f000 + 127135
9 com.adobe.acc.AdobeCreativeCloud 0x000be1e6 0x9f000 + 127462
10 com.adobe.acc.AdobeCreativeCloud 0x000bd86e 0x9f000 + 125038
11 com.adobe.acc.AdobeCreativeCloud 0x000bd8dc 0x9f000 + 125148
12 com.adobe.acc.AdobeCreativeCloud 0x000bdb9a 0x9f000 + 125850
13 com.adobe.acc.AdobeCreativeCloud 0x000bddb6 0x9f000 + 126390
14 dyld 0x8feb1cda ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 230
15 dyld 0x8feb1fde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
16 dyld 0x8feae268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
17 dyld 0x8feae0ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
18 dyld 0x8fe9fe05 dyld::initializeMainExecutable() + 211
19 dyld 0x8fea3adb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
20 dyld 0x8fe9f376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
21 dyld 0x8fe9f077 _dyld_start + 71
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xbff60bc4 ecx: 0xbff60b3c edx: 0x974243ba
edi: 0x9962b596 esi: 0xbff60b74 ebp: 0xbff60b58 esp: 0xbff60b3c
ss: 0x00000023 efl: 0x00000282 eip: 0x974243ba cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xacc9c054
Logical CPU: 0
Binary Images:
0x9f000 - 0xe8ff7 +com.adobe.acc.AdobeCreativeCloud (2.1.2.232 - 2.1.2.232) <10478D70-6468-35CD-8B3A-8D8D8C3C7B5F> /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
0xf8000 - 0x125ff7 +com.growl.growlframework (1.3 - 1.3) <5C271922-7459-3DCB-BDC2-53135B47CDDC> /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
0x8fe9e000 - 0x8fed0e57 dyld (210.2.3) <23DBDBB1-1D21-342C-AC2A-0E55F27E6A1F> /usr/lib/dyld
0x90007000 - 0x90008fff libremovefile.dylib (23.2) <9813B2DB-2374-3AA2-99B6-AA2E9897B249> /usr/lib/system/libremovefile.dylib
0x90009000 - 0x90032fff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x90033000 - 0x90075ff7 libcups.2.dylib (327.7) <6FAC537D-7EC3-3E82-B6E8-F87DE07546B5> /usr/lib/libcups.2.dylib
0x90076000 - 0x900ebff7 com.apple.ApplicationServices.ATS (332 - 341.1) <95206704-F9C9-33C4-AF25-FE9890E160B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x900ec000 - 0x900f9ff7 com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x901b2000 - 0x901b6fff com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x901b7000 - 0x901dcffb com.apple.framework.familycontrols (4.1 - 410) <B1755756-BEA2-3205-ADAA-68FCC32E60BD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x901e4000 - 0x901ecfff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x901ed000 - 0x905a5ffa libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x905a6000 - 0x9062bff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x906b6000 - 0x906bfff9 com.apple.CommonAuth (3.0 - 2.0) <B28B58CA-C5B1-378E-A969-6A36C7F754D1> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x906c0000 - 0x906ccffe libkxld.dylib (2050.48.11) <CDE64419-0291-3E5E-906D-2974E25AC008> /usr/lib/system/libkxld.dylib
0x906cd000 - 0x9076dff7 com.apple.QD (3.42.1 - 285.1) <BAAC13D2-1312-33C0-A255-FAB1D314C324> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x9076e000 - 0x9077cfff libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
0x90c25000 - 0x90d7effb com.apple.audio.toolbox.AudioToolbox (1.9.2 - 1.9.2) <461C4CCD-5F52-3D2F-AE22-D0CA7EF3F01A> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x9801c000 - 0x9802fff9 com.apple.MultitouchSupport.framework (237.4 - 237.4) <59197044-E513-3223-9337-6EB0F828CB82> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x98030000 - 0x9803affe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x9803b000 - 0x9835bff3 com.apple.Foundation (6.8 - 945.18) <BDC56A93-45C5-3459-B307-65A1CCE702C5> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9845a000 - 0x98490ffb com.apple.DebugSymbols (98 - 98) <9A9ADA0A-E487-3C8F-9998-286EE04C235A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x98491000 - 0x984f9ff7 com.apple.framework.IOKit (2.0.1 - 755.42.1) <230C6EEC-A926-3720-82DB-25D0FAAEF962> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x984fa000 - 0x984fbfff liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
0x984fc000 - 0x984fcfff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x984fd000 - 0x98598fff com.apple.CoreSymbolication (3.0 - 117) <9ECC6770-6FBB-36B3-A4EE-0B60875019A9> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x98599000 - 0x989dbff7 com.apple.CoreGraphics (1.600.0 - 333.1) <76C4858B-AD0A-3165-A65D-64729D6F186C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
0x98ad4000 - 0x98b38ff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
0x98bb5000 - 0x98bccfff com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x98c18000 - 0x98c1cfff com.apple.OpenDirectory (10.8 - 151.10) <A1858D81-086F-3BF5-87E3-9B70409FFDF6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x98c1d000 - 0x98c5fffb com.apple.RemoteViewServices (2.0 - 80.6) <AE962502-4539-3893-A2EB-9D384652AEAC> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x98c60000 - 0x98c61fff libsystem_sandbox.dylib (220.3) <C532F6A6-7E85-38F3-8660-EC1066DF67BE> /usr/lib/system/libsystem_sandbox.dylib
0x98c62000 - 0x98cb9ff3 com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x98cbd000 - 0x98e79ffd libicucore.A.dylib (491.11.3) <FF55E176-7D66-3DBB-AF86-84744C47A02C> /usr/lib/libicucore.A.dylib
0x98e7a000 - 0x98e86ff8 libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
0x98e87000 - 0x98ec9fff libauto.dylib (185.4) <3098A75E-438E-3F18-BAAC-CD8F1CC7C2F7> /usr/lib/libauto.dylib
0x98eca000 - 0x98f16fff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x991e3000 - 0x991e3fff libSystem.B.dylib (169.3) <F479E729-89C7-3B4C-9731-678EB673A861> /usr/lib/libSystem.B.dylib
0x991ea000 - 0x995cdfff com.apple.HIToolbox (2.0 - 626.1) <ECC3F04F-C4B7-35BF-B10E-183B749DAB92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x995ce000 - 0x995dcff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x995dd000 - 0x9969affb libsystem_c.dylib (825.40.1) <A5C0B70C-5F14-3BF8-AA5B-B22E7B12A4AE> /usr/lib/system/libsystem_c.dylib
0x9969b000 - 0x996f2ff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface
0x996f3000 - 0x99701fff com.apple.opengl (1.8.10 - 1.8.10) <385E048A-FFB2-348A-8F80-572C2494A776> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x99702000 - 0x9987aff5 com.apple.QuartzCore (1.8 - 304.3) <F2EFC117-CDC6-3252-A4A8-880965764385> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x99cca000 - 0x99d31fe7 libvDSP.dylib (380.10) <A9BB03FC-F70B-388F-8917-F8CE69F2164A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x99d32000 - 0x99d5eff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 492
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=112.7M resident=27.5M(24%) swapped_out_or_unallocated=85.2M(76%)
Writable regions: Total=19.5M written=228K(1%) resident=440K(2%) swapped_out=0K(0%) unallocated=19.1M(98%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 11.3M
MALLOC guard page 48K
Memory tag=35 7480K
Stack 64.0M
VM_ALLOCATE 632K
__DATA 5048K
__DATA/__OBJC 180K
__IMAGE 528K
__LINKEDIT 30.3M
__OBJC 1532K
__OBJC/__DATA 128K
__PAGEZERO 4K
__TEXT 82.4M
__UNICODE 544K
mapped file 83.0M
shared memory 12K
=========== =======
TOTAL 286.7M
System Profile:
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 13 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Network Service: Ethernet 10.19, Ethernet, en0
Serial ATA Device: OWC Mercury EXTREME Pro 6G SSD, 480.1 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: iPad, apple_vendor_id, 0x12ab, 0x26200000 / 3
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 3
FireWire Device: OEM ATA Device 00, Other World Computing, 800mbit_speed -
I have Adobe Photoshop Elements 10 and I wish to upgrade with Adobe Creative Suite 3 but the option is not coming up on the drop down menu
The first two issues sound like a video driver problem.
What is the make/model of your video card/chip?
What is the installed video driver number and date?
For the last issue, it could be many things, including the video driver. I'd look over this ARTICLE, and if there is nothing in the first part, then move on to tuning up the OS an computer in the second part. That would probably be a good time to post the full specs. of your computer, and also both your Project and Source footage. Finally, part three covers many troubleshooting tips, and furnishes many links.
Good luck,
Hunt
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