Price agreements in service order

Hi,
We are using crm 7.0. We have maintained price agreements for a service contract. When I create service order in reference to this contract, the prices are not taken from the price agreements in the contract. What could be the reason?
We have maintained condition groups and assigned to the contract type.
regrads
shikha

hi,
As soon as price agreement is saved on Contract, the condition record is saved with item GUID of contract Item. Standard condition table is available and there is no need to enhance the field catalog.
As regards to re-determination, once condition is copied into order through copy price agreement, I don't think re-determination of the condition will take place. In a way the whole idea of price agreement goes void if price is re-determined on order.
Generally speaking the price agreements are meant for passing discount for a particular material group/ generic discounts.
Following link might be useful.
Link: [http://help.sap.com/search/highlightContent.jsp]
regards,
chait

Similar Messages

Contract , scheduling agreement and service order

Hi all,
Can anybody tell me about the contract scheduling agreement and when we can suggest our client to go for schedule or contract agreement ?
Pls tell me elaborately .
Also Pls explain me about service order and when can i go for service order . whether it is restricted to AMC ?
Pls explain me elaborately.
pls explain me steps for creating contract or scheduling agreement and service order..........................
points to be rewarded.
Regards,
Girish.

Hi,
Contract is outline purchasing agreement where you have a contract with the vendor,may be a for a predetermined quantity or predefined value. So everytime you need the matl, you need to make PO ref the contract asking for the delivery of the matl. In such instance when PO is ref with contract its called contract release orders or call off orders. So Process are ME01, ME11, ME31K with aggnrement type, ME51,ME21 & MIGO,
Scheduling agreement is a long term purchase agreement, where you will keep issuing the delivery schedules whenever there is a change in requirement or at predetermined time intervals. The delivery schedule can be on hour/daily/weekly/monthly basis. SA is also an agreement with the vendor for the supply of matl, may be a quanity or value. The delivery dates will be maintained in ME38 ref the SA which are called delivery schedules.So you can maintain the delivery schedule and communicate the vendor on Forecase basis or JIT basis. And when you need some more matl then will only create SA deliveries using ME38. SA could be of 2 types:- without release documentation-system will transmit the delivery info to the vendor once you save the document.
With release documentation- after creating the delivery schedules you need to create SA release using ME84.So Process are ME01, ME11, ME31K with aggnrement type, ME38 & MIGO,
Service order or service PO is created with item Category "D" and an account assignment category as per ur requirement. U can not enter ur material here only u have to maintain short text of material. Example: You want to clean the boiler and u given contract to your Vendor. Vendor sends quotation mentioning that Rs.100/hr/Man head. Now how you will measure the cleaning activities of furnace? You can pay to contractor based on the hourly basis/ man head spent in cleaning activities. So in this case create the Purchase Order mentioning "Cleaning" in the short text in Item overview(Acc assignment ' K' or C or P and Item category 'D) and item details " Man Head" Service No , Gross price - Rs.100.00 and unit - hour ( or pick from Service master) and Quantity-number of hours spent by all man head.
The steps to create Service PO are:
1) Maintain Item Category as D & account assignment such as cost center Kor slaes orderC
2) Keep material code field blank.
3) Enter description of service & other fields in the PO Item Overview level. Press Enter.
4) System will prompt you to maintain services at Item Level. Maintain your service master number / service description & other fields (quantity / rate /)
5) Save the PO.
For more follow the links;
For more follow the link;
http://esoadocu.sap.com/socoview(bD1lbiZjPTgwMCZkPW1pbg==)/render.asp?packageid=DBBB6D8AA3B382F191E0000F20F64781&id=EB65A89F1AFD4C46AB61C6161BAF
http://www.sap-img.com/sap-sd/sap-sd-scheduling-agreement-vs-contract.htm
http://www.copacustomhelp.state.pa.us/infopak/nav/procurement/contracting/file1499/index.htm
http://www.sap-img.com/materials/what-is-outline-and-scheduling-agreement.htm
Regards,
Biju K

Net Price from the Service Order

Hi Experts,
I want to read the net price from the service order, in the order_read_ow FM I am getting the pricing conditions tab and getting the prices related to the conditions.
Is there any way to get the net price directly.
Thanks in Advance,
Praveen

Pls use the FM CRM_PRIDOC_READ_OW. You can pass the header GUID.

Price agreement in sales order

Hi,
Can anyone guide me how to use the pricing agreement hearer and item in sales order. Both these fields are greyed out.
The path is extras - price agreements - header/item
Thanks

Hi
Price agreement is nothing but the combination of sales promotion & sales deal.
VB21 Create Sales Deal
VB22 Change Sales Deal
VB23 Display Sales Promotion
VB25 List of Sales Deals
VB31 Create Promotion
VB32 Change Promotion
VB33 Display Promotion
you can set up sales deal and promotions using these t.codes. A promotion can contain more than one sales deal. Like you can reference a paticular promotion when creatin the sales deal. This allows to make changes at the promotion level to affect the sales deals under it.
reward if it helps
Regards
Prasanna R

Issue in using custom discount condition type in pricing agreement at Service Contract line item level

Hello
We are facing an issue while using a Z discount condition type in price agreement at service contract line item level.
A Z Condition type has been created in ECC and assigned to the pricing procedure. This pricing procedure is downloaded in CRM and determined in the service contract.
A condition maintenance group using this Z condition type is created in CRM and assigned to service contract item category.
Condition records are created in CRM for this condition type/condition maintenance group for specific products along with sales org and discount percentage.
But when the price agreement(using this condition type) is used at the item level of a service contract, the system throws errors (related to product/unit of measure and sales org, even though no issues seem to be there)and thus the price agreement is not allowed to be used.
If anyone has worked on such kind of scenario, please get in touch, I will share more details for the same.
Regards
Ankit Arora

Dear Ankit,
Once the pricing procedure is downloaded, please maintain the document pricing procedure at service contract header level, and maintain the customer pricing procedure at business partner sales area billing data.
In spro, maintain the pricing procedure for the combination of sales area, document pricing procedure, customer pricing procedure.
Please crosscheck whether the condition table is active or not.
Regards,
Maddy

Initial Load of Service Order by loading histor. prices (w/o Pricing P.)

Hi Experts,
in our actual proyect we need to load historical service orders into the system via report. No our problem is if we shut of the pricing procedure the prices are set in the report are not taking into account. The result is that the products in the tickets are with 0,00 Euros. If we do not shut of the pricing procedure the prices are loaded which are assigned to the products.
But we need to load the tickets with the prices that are included in the report. How can we do that? Someone has an ABAP Example.
Best Regards
Oliver

Solution not necessary anymore.

Purchase price for components in service orders

Dear Fellow SAPPERS,
I did not find any separate forums for service management nor did I find anything for plant maintenance. As a result I have to post it in this forum since SM/CS uses lot of settings from SD. If you do not find this relevant, please point to appropriate forum for my post.
Now the problem,
When users are entering components which are externally procured in the service order compoenent tab, the price is picking up automatically from the purchase inforecord. For some materials which are stocked and real materials we want it this way. But the client is also using generic materials like nuts, bolts, impellers etc where the purchase price is specific to the service order.
When the users are putting in a real price, the price from the purchase inforecord is overwriting the price the user entered. Then they need to reenter the price which if they forget, the purchase requisition gets a wrong price. We want to stop this overwriting of price from inforecord for certain materials.
How is this possible? We are exploring the function module CO_ZF_MAT_INFORECORD_READ where the price gets fixed from inforecord. Is modifying the funtion module the only way?
Thanks in advance for any help.
Andy.

Hello,
Its not that easy unfortunately. The users started complaining about this behavior many months after go live. Before that the indicator Info record update was already checked in the PO. Since these materials are generic with few materials, most of the info records are already created. Now when I delete the inforecords, I get an error message inside the service order that the inforecords are deleted. So I cannot go and delete the inforecords.
This needs to be done by a program. Anybody has experience modifying the function module CO_ZF_MAT_INFORECORD_READ by implicit enhancement?? Also any links explaining all the features / functionality of implicit enhancement.

Planned cost in service order does not reflect PO price change

Dear experts:
I set up a service order for external processing using control key SM02. I enter the purchasing data e.g. price, vendor, info record. I determine costs and the system calculates the planned cost for purchasing correctly.
On saving the service order, a PR is automatically created. Then I raise a PO for the PR, and change the PO net price.
I now return to the service order and determine costs again. However, the system still calculate the planned cost based on the price in the external operation, not the changed PO net price. Only if I remove the price in the external operation and determine costs, will the system calculate the planned cost based on the PO net price.
I have played around with the Customzing setting for valuaiton variant (transaction OKP8). Changing the strategy sequence for External processing does not seem to make any difference.
Has anyone encountered this issue before?
Thank you.
With regards,
Dan

Hi,
In standard functionality the System will calculate the Planned price from the filed where you maintain the price for that operation.
The Planned price is PR price only for any order.The PO price is actual price/Market price,Once the GR will be done then the PO price will get update in the Actual cost of the Service order.
This is standard Functionality,If you want to update the planned price with the PO price then try with User exit to update the price.The field is PKOSTEN for the planned price.
Regards,
Raj

Standard smartforms for SD-Notification, Service order, Rental agreement

Hello all,
Could anyone let me know if any standard SMARTFORMS
available for
Notification - SD
Service order - SD
Rental Agreements - SD
Reminder for order confirmation - MM
Goods issue - MM
Physical inventory slips - MM
Spare part labels - MM
Is there any SAPnotes available for this.
Awaiting your reply,
Thanks,
Balaji

Standard Smartforms
PO ---> /SMB40/MMPO_L
Request For Quotation ---> /SMB40/SDINQ_L
Invoice ---> /SMB40/SDINV_L
Delivery Note ---> /SMB40/SDDLN_L
Sales Quotation ---> /SMB40/SDQUO_L
/SMB40/SDPIK_L                 Picking List
/SMB40/SDSDA_L                 Scheduling Agreement
/SMB40/SDDLN_L                 Delivery Note
/SMB40/FIDUN_L                 ACC-FI-Dunning
/SMB40/MMCON_L                 Contract/Scheduleing Agreeme
/SMB40/MMDLS_L                 Delivery Schedule
/SMB40/MMGI1_L                 Goods Issue slip version 1
/SMB40/MMGI2_L                 Goods Issue slip version 2
/SMB40/MMGI3_L                 Goods Issue Slip version 3
/SMB40/MMGR1_L                 Goods receipt slip version 1
/SMB40/MMGR2_L                 Goods receipt slip version 2
/SMB40/MMGR3_L                 Goods receipt slip version 3
/SMB40/SDCSH_L                 Cash Sales

Service Contract - Create Price Agreements On Item Level

Dear Experts,
first I'm on CRM 4.0.
I have the requirement to create price agreements on a contract product on item level of the contract. I know that some of you were able to create PA's by using FM CRM_ORDER_MAINTAIN. Maybe someone would be as kind to give me a hint how to fill the necesarry import parameters.
I have allready tested various scenarios on my own but without success
My first approach was to debug transaction CRMD_ORDER and get to know how FM CRM_ORDER_MAINTAIN was called in this case. But during the debugging I recognized that only table CT_INPUT_FIELDS hab an entry (Object = PRIDOC, empty FIELD_NAMES).
Nerver the less I tried to create a PA by using Table PRICE_AGREEMENTS_CRM of FM CRM_ORDER_MAINTAIN. I filled the structure in the way the BDOCS (created by TA CRMD_ORDER) were filled. The condition group was correcly determind during the FM call but the PA wasn't created (I used CRM_ORDER_SAVE and BAPI_TRANSACTION_COMMIT to save the changes).
On my second attemp I used FM CRM_PRICE_AGRMNTS_READ_OW to read the PA's of an existing contract, changed there figures and tried to save my changes to the DB by calling FM CRM_PRICE_AGRMNTS_MAINTAIN_OW.
<removed_by_moderator>
Kind regards!
Lars
Edited by: Stephen Johannes on Jul 30, 2009 8:06 AM

Hi,
I dont think there should be any problems regarding the format of the values to be passed as all the fields of structure BAPICUVAL are of type CHAR.
Regards,
Danish.

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

Creation of service order from campaign element

Hi,
We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
The question is, how to create a follow-on transactions such as service orders through campaign, so that one service order gets created for each successful BP from campaign result?
Thanks in advance for your advice / suggestions.
Regards
Umesh
Edited by: Umesh Singh on Sep 30, 2009 6:36 PM

Hi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?
Thanks
Umesh

How To Add a new column for ZPR0 price in open sales order report ??

HI,
my requirement is To Add a new column for ZPR0 price in open sales order report if the order/scheduling agreement is a cross-company code transaction l(company code of order/scheduling agreement <> company code of delivering plant), price = ZPR0 price as at estimated GI date

k

How to de-activate Qty and Price fields for Service purchase requisition

Dear all,
We have a request to de-activate (leave it as "Display") the fields of quantity and gross price when changing a service purchase requisition of a specific document type.
In example: We want that purchase requisition type NB, allows in change mode (ME52 or ME52N) to change the quantity and gross price of the services. On the other hand, these two fields must be only visible for order type ZNB. Besides this must be happening only for services.
Changing PT9 or PT9B will affect also the creation, and if we only configure based on transacction and document type does not work.
Any help will be highly appreciatted.
Cheers

Hi,
You may have to write a output requirement routine and assign the same to the output type in NACE.
But i don't think you will get the old and new data of Purchase order in requirement routine (program : SAPLV61B). You may have to export the data into memory from either a BADI method or User exit and then import the same in requirement routine.
Regards
Vinod

Text Flow from service order to requisition

Hi Everyone,
I having a problem regarding text flow from service orders IW31/IW32 to requisition ME53N.
I created/updated a service order in IW31/IW32 and enter some text in "Operation Short Text" column. When I release the service order the short text should ideally be reflected in purchase requisition. What's happening right now is that "If the length of text entered in IW32 is more than 40 characters then the text is reflected in requisition ME53N otherwise any updates to this column text are not reflected in ME53N".
I debugged ME53N and found that it gets the value of text using READ_TEXT so I hope the same is stored in standard text while saving IW31/IW32. I checked the text also which is created after saving Iw32 and it contains changed data only if the length of the data is more than 40 characters.
To me it looks like standard SAP process that the text will flow from service order to purchase requisition only if the data length is more than 40 characters. If anyone has any idea can you please share. Is there any sugesstion for correcting this. Any reason or OSS.
<REMOVED BY MODERATOR>
Edited by: Alvaro Tejada Galindo on Aug 13, 2008 3:30 PM

Hi,
my situation is:
- a WM managed warehouse, society A;
- a HU managed warehouse (without WM), society B;
- a purchasing process of HU from society A towards society B.
Society B have a scheduling agreement; when a delivery schedule appears, in society A born a sales order and a delivery. After the registration of the delivery good issue, an idoc transfer information for inbound delivery creation.
This process is ok without WM, but with a WM managed warehouse the idoc has the following problem:
"V51VP - item was not found - process cancelled".
Can you help me to transfer these HU?

Price agreements in service order

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