Print Pro not working properly

Hi from California. I have the Mac OS X 10.6 and Photoshop CS6.
I've successfully installed Print Shop Pro but when i open it, the image I want to print doesn't appear in the preview window. Instead I just get a thumbnail of a question mark. I also can't click the bottom Print button.
By the way, I just bought the Canon Pixma Pro-10 (brand new) and for some reason whenever I print, I get black smears on my images. Unfortunately, I'm not good with technical stuff so I have no idea what's causing this?
Any help or advice would be greatly appreciated!
Thank you.

I am not a Mac user but I have some friends that are. There has been some issues with Print Pro and Mac OS's.
My advice would be to upgrade to OS X Snow Leopard v10.6.8. That seems to make everything work well.
The black streaks are probably roller contamination. They need to be cleaned. How "brand new" was your printer? And did you set it up exactly as instructed. And most of all, you are using Canon ink? Never use off brand ink in a Canon printer, no matter how good they claim it is.
EOS 1Ds Mk III, EOS 1D Mk IV EF 50mm f1.2 L, EF 24-70mm f2.8 L,
EF 70-200mm f2.8 L IS II, Sigma 120-300mm f2.8 EX APO
Photoshop CS6, ACR 8.7, Lightroom 5.7

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