Printer Assistant quit working for my HP 5510 all-in-one B111a, Windows 7, IE 11

HP Printer Assistant for HP 5510-B111a all-in-one printer stopped working about 3 weeks ago. I have a Dell desktop I installed Oct-2013, running Windows 7 and IE 11 (maybe that was it?). The Printer Assistant shortcut is still there, but when I click on it, nothing happens. I have reinstalled software, both from the original CD, download from HP online, tried about 6 different tips from people online, and even restored my computer back to 3/25/14 and it still didn't work. It could possibly have been a day or two before that when it quit working and I'm not sure of the date I upgraded to IE 11. I have googled and found evidently there are many others out there with this same problem. I have the scan icon and can perform those functions, but the Printer Assistant let me check ink levels, perform trouble-shooting, clean print heads, print diagnostic reports, all of which I used, so essentially I have lost that functionality.
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Thank you for providing screen shots, as this helps. No problem, I am here to help until I fix this issue for you.
For steps 1-5 are for a Hidden Administrator Account. The screen shot you provided is your account as Administrator. If the Command Prompt Windows had a message stating "The command completed successfully", then please access this new account (Step 5). You will have to log off the current account you're on right now. (Press the Start Menu> Bottom right you will see Shut down with an arrow> click on the arrow and select log off.)
Once you select log off, you can access this account called Administrator. Also, you can restart the computer, then you will have a option to select what account to log into.
When your in this new account, please click on the Photosmart 5510 printer icon and let me know if you're not able to access the Printer Assistant. I will be looking forward to hearing from you again!
I worked on behalf of HP.

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