Printer Stays Grayed out on TS

2008 r2 TS server
when i add a printer locally and standard TCP/IP it stays grayed out. i have added many other printers of the same and different models, and they are fine...  why would this printer stay gray and not print anything i send to it?

Hi,
à
when i add a printer locally and standard TCP/IP it stays grayed out.
Did you mean that the new added printer grayed out? Would you please provide a screenshot of it? That may help
me to understand better. Thanks for your understanding.
When you add this printer, did you get any error message? Did you open Event Viewer and check if find any relevant
event? If possible, please re-add this problematic printer and check if this issue still exists.
If anything I misunderstand or any update, please don’t hesitate to let me know.
Hope this helps.
Best regards,
Justin Gu
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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