Printhead cleaning every time I turn on Officejet Pro 8500A Plus and lasts for 20 minutes or more

Today I installed the printer for the first time, although I had it since two years ago. Just today I took it out from the box and installed it.
After the installation the alignment failed, but it was not such a big problem. I connected the printer to the internet for the first time and it downloaded and installed an update. After the update the printer started cleaning the printheads and never stopped. I cancelled that by opening the cover and closing it againg. After that it retried the allignment and this time was successful. After that I was able to print normally. Then I turned of the printer. After some hours I turned it on again and it started with the long printhead cleaning again until it said the yellow ink cartridge is almost empty. It's an absurd situation as if it was a Jacques Tati movie. Any tips on how to solve it will be much appreciated, or at least I'd like to know if there is a not so aggressive way to cancel this process. I repeat, the printer is new, it had never been used, and the printheads and ink cartridges are new too and I have only printed two pages just for checking and three allignment pages, and it already says the yellow cartridge is almost empty.
The model is HP OFFICEJET PRO 8500 PLUS and my OS is Windows 98 (64 bits).

The ink cartridge may have dried up while sitting that long. What do the ink levels report? If empty, I would replace the cartridges
I was an HP employee
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HP Officejet Pro 8500A Plus and I am unable to find drivers for MacOSX 10.4 Tiger

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This is unacceptable.
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Thank you.
Sincerely,
JonPaul

Hi bhappie,
Welcome to the HP Support forums. I gather that you are unable to connect your Officejet 8500A plus printer to your wireless network.
This printer can be connected by an ethernet cable or connected to your wireless network but cannot support both simultaneously as referenced in the document The Printer Does Not Support Ethernet (Wired) and Wireless Network Connections at the Same Time. To setup the wireless feature you will need to unplug the ethernet cable.
Your wireless printer can be easily connected to your wireless network from the front panel of your printer. If you are unsure how to do this the instructions can be found in your User Guide on page 219 in the section titled “To set up a wireless communication using the Wireless Setup Wizard”.
Now that the printer has a wireless connection, any computer that uses the printer, will need to have the connection method updated. The instructions on how to do this can also be found in your User Guide on page 221 in the section titled “Change the connection method”. There is a sub-section dedicated to Windows operating systems and one dedicated to Mac operating systems.
Regards,
Happytohelp01
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HP Officejet Pro 8500A Plus and Windows 8

Hi all ~
Can anyone tell us what this means and walk us through a fix? (You'll know from the question what our level of expertise is....)
We've had an HP Office Pro 8500A Plus for a couple of years. We just got HP TouchSmart with Windows 8 and while we can print from the computer just fine, we can't scan. When loading the printer CD, we get a message that reads: "install cannot continue....The operating system of this computer is not supported....Upgrade the operating system"
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Thanks
This question was solved.
View Solution.

Since you are getting an error that the operating system is not supported, you may benefit from going to the HP website and downloading the installation package from there. Here is a link directly to that site (US Version): HP Officejet 8500A Plus Full Feature Software and Drivers.
In this link, you will find all of the software downloads available for the printer.
--Officejet Pro 8500A Plus--
If you are installing the printer with a USB cord, unplug the cord before proceeding. Let me know if I can be of any more assistance.
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I own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

i own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

HI I hope you are having a great day and sorry to see that you are having this issue,
if you still having this issue I will do my best to assist you
Read this article follow the steps on it GO HERE
If you are using Win xp or later you one of several very good troubleshooting utilities that HP offers GO HERE read the intendd use and run the one that fit your needs;
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remember↓↓↓
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Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

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Hi pulind,
Run the diagnostic utility from Message 2 of 5
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HP Officejet Pro 8500A Plus - Magenta Not Printing

I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
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Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8500A Plus requires resetting between each print or copy task

HP Officejet Pro 8500A Plus or HP Officejet Pro 8500 A910
Windows 7 Home Premium operating system
Problem:
Upon receiving a print command, the printer remains silent and displays "Now Printing" on the printer screen. Nothing happens -- it does not print even after waiting several minutes. Seems the doc is locked in the que. Only temporary solution thus far is to cancel the print job and then hold in the power button for 30 to 60 seconds and then release it at which time the unit powers off. then turn the unit back on and let it boot up. Upon receiving a new print command it will then print. But same problem then occurs next time it receives a print command. I have also run the HP Print and Scan Doctor which indicated a device detection problem and suggested unplugging the power cord. After doing so and selecting "retry" the HP Print and Scan Doctor indicated it fixed the problem ----- but it did not (printer would still not print until once again the power button was held in for 30-60 seconds as described above. Upon calling HP tech support they told me i needed to buy a new printer because this one was too old! (is 3 years too old to expect the printer to still function???) Any help would be appreciated!

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
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Thank You,
Donald

HP Officejet Pro 8500A Plus Complete Compatibility as of 4/24/11

I've just spent about 3 hours researching a new inkjet color all-in-one. At the moment, I'm leaning towards the HP Officejet Pro 8500A Plus. So I surf the web to find out if it's compatible with Snow Leopard, if the drivers now work properly. I read 50 or so posts (here and elsewhere) that say it is, and another 50 that say (usually angrily) that it isn't, especially with the scanning function. Thank god for the web -- it really clarifies things. Anyway, some posts are from 2009, some from 2010, some from this year. Would someone who actually owns the printer and has used it please tell me if this thing will work in every respect with my Mac Pro Snow Leopard machine? Have all the wrinkles been ironed out? Will there be no unpleasant surprises for me when I hook it up?
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Followup:
Based on pretty much nothing, I bought the HP Officejet Pro 8500A Plus. I did the regular install of software and drivers exactly as instructed in the manual. And while I haven't had time yet to put the printer completely through its paces, I can report that it does indeed print, copy and scan from a Mac Pro running Snow Leopard 10.6.7. The wireless function also works flawlessly. I have not had to to download any drivers or updates from HP. Yet.
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giraut

HP Officejet Pro 8500a plus Full-full Reset

I have this same problem:
http://h30434.www3.hp.com/t5/Other-printing-questions/HP-8500A-premium-a910-The-touch-screen-will-re...
i tried partial reset and semi-full reset but doesnt work for me,i hope someone knows a way to do a full-full reset like this:
http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/Officejet-8500-reset-help/m-p/170462
but for my HP Officejet Pro 8500a plus
Thanks for support
This question was solved.
View Solution.

I am still having this problem with my printer. It worked for a few months just fine, now it hangs every time it sits for more than a few minutes.
{Content Removed: Confidential information}
When I do this, nothing happens. If I press & hold the power button the power light comes on, but the screen stays blank. Pressing the button combos you suggest on the blank screen does nothing. Am I doing something wrong?
UPDATE:
OK, I got into the menu. I didn't have to do the 5 second power button thing. {Content Removed}
I have been playing around in this new menu and have discovered that if I place the printer in MFG mode, it responds and prints even after going to sleep (but the print quality is bad). When I place it back in USER mode, it goes back to not printing after a few minutes. For now, I am just running the printer in MFG mode unless I need to print something with high quality. I really hope they can get a firmware update to fix this thing or it's going to be my new boat anchor soon.

HP Officejet Pro 8600 Plus and HP Pavilion dv7-7073ca

1. HP Officejet Pro 8600 Plus and HP Pavilion dv7-7073ca
2. Operating System
Windows 7 64-bit
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It might have said something about BIOS
4. Any changes made to your system before the issue occurred
No, all I did was install the software that came on the Officejet disc
I don't know what to do. I tried to create an adhoc network, and that didn't work. I tried to connect it via usb cable and the whole computer crashed. I tried to set up a router and then it would not connect to the internet.
Why is this design so flawed? Every wireless printer I have had does this and will not work easily or permanently. You should just be able to connect instantly to your computer and voila, you can print. But nothing seems to work. Mind you, the constant variable here is me, and I have little patience for spending days trying to get this to work. But I am a student, and this is holding back valuable study time.
What do I do???
Any advice appreciated...can someone tell me step by step how to do this? I followed the instructions in the books, but ended up well...you know, so that's why I'm here.

I had the same issue, officejet pro 8600 plus causing blue screen of death on my new computer. After several frustrating months trying everything, I fould that my new computer has 3.1 USB ports, this printer doesnt like them, they need a 2.1 USB port.
For whatever reason USB ports are not backwards compatible, so I plugged the USB cable into the 2.1 port and no more crashes.
3.1 ports are blue, 2.1 ports are black ( the plastic inside)
Hope this helps

GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

I just got an OfficeJet Pro 8500a Plus, on the touchscreen i have to set-up (username and password) the wireless connection to my wireless SSID; and that confirms the connection ok. At that point i can print no problem, scan and fax.
The problem arises when my wireless router fails and restarts, the next time i use my printer it says it is not connected and i must reconfigure from the touch screen again username and password. Is there no way to have these settings entered permanently so if my router resets or whatever i do not have to re-enter all settings? Thanks for the help and hopefully good news.
Thank you so much

This is strange. Does the printer ever lose power?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
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I am employed by HP

Printhead cleaning every time I turn on Officejet Pro 8500A Plus and lasts for 20 minutes or more

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