Printing from Motorola Xoon tablet to Officejet Pro 8600 Plus via Android ePrint app

Hello!
My Officejet Pro 8600 Plus printer
- is connected to my Laptop (Win7 64bit) via USB cable
- is connected to my router via WLAN
- is configured to use ePrint with a registered mail address
My Motorola Xoom tablet3
- has Android Ice Cream Sandwich 4 installed as operating system
- has the HP ePrint Home&Biz app installed
ePrint
- ePrint app is configured
- the app identified/shows my printer as it should
- I successfully registered to ePrint on the HP website
- I am using a registered mail address for connection between app and ePrint online
As soon as I select a document on my tablet and try to print it,
- the app shows up a "rendering document" message for a short time
- a preview of the document should show up, but it doesn't!!
- I can see the selected document as "pending" print job
- no documents will be printed
- pending documents can't be deleted and remain in the tablet's display
So, I desparately need help! Why does my printer not receive or print the documents from the Xoom tablet?
Thanks a lot for your help!

I understand that It was not a problem with the connection. When dealing with wireless networks, it is always a good idea to set a static IP. It makes things more stable. The reason I told you to enter Google's DNS was not to connect you to Google. All a DNS does is create a pathway to the internet. Once any device finds the internet via the DNS it then goes where it is supposed to. It just uses the DNS as a referance for the internet. Web services should work fine with your router DNS, I have just had more success using Google's public DNS.
You never mentioned wether you did all the power cycling that I asked you too. I know it does not make sense, but power cycling everything on the network so it can all reconnect fresh, solves most issues like this one. However, if you have power cycled everything and you are still having issues, then try removing the Xoom and the printer from the network, and reconnecting them. Sometime, you have to completely remove the printer and mobile device from the networks and reattach them before they will comunicate.
If none of that works, you may need to call the cloud services department to have them take a look at the issue. You can find the number by logging into your ePrintCenter.com acount and looking under the help section. When you get an agent on the phone make sure to tell them everything you have done, so they do not have you do the same steps. Honestly at this point if it is not working the next step is a semi-full reset, which will cause you to loose your ePrint email address, as well as reset everything back to factory settings on the printer. I am not allowed to share how to semi-full the printer via the forums, however the phone agents can walk you through one.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Similar Messages

How do I print 4x6 photos on an HP Officejet Pro 8600 Plus via Windows Photo Viewer or Gallery

Dear Experts, I've got an HP Officejet Pro 8600 printer with just one paper tray in which I loaded 4x6 photo paper.
The printer was purchased in January 2014, the latest drivers are installed. Now I would like to print a single 4x6 photo using Windows Photo Viewer or Gallery.I loaded the 4x6 photo paper into the tray as indicated by the little icon labeled 4x6in, so I suppose I got the HW part right. It's just the SW part which gives me a hard time. The available paper size options in Windows Photo Viewer and Gallerydon't include photo paper sizes, just the standard paper and envelope sizes.Hence I checked in the HP Printer Assistant in "Set Preferences" what kind of paper sizes are available, and there is exactly the same list as proposed by Gallery, missing photo paper sizes. So I guess Gallery just picks the sizes from the driver and ther are no photo paper sizes. This is an issue because I prefer to print from my PC using Win 7 or Win 8 and not from a SD card or a USB stick. Any help is very welcome, thank you in advance!

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

Printing wirelessly from laptop but can't print from iPhone or iPad to officejet pro 8600

I can print wirelessly from laptop but printing from i-Phone has stopped working. It locates the printer and says it's "sending to printer" but nothing happens on the printer. I have shut down i-phone and rebooted computer but it's still not working.

You might want to check this: Apple Mobile Devices (AirPrint): Document Does Not Print or is Stuck in Print Queue

Air print on iPad does not connect to officejet pro 8600 plus

My macbook prints fine wirelessly to our hp officejet pro 8600 plus with an arris TC862 router. IPad, however, will not. Is there an easy fix that will not disrupt my computer's wireless connection because I did not find it easy to set up, so don't really want to redo that connection. bluetooth is off and ipad and printer are on same network.
Thanks in advance!
Hull1968

Hi,
You may have already tried this but try restarting your apple device - It's a simple fix that sometimes helps re-establish the connection to the printer.
Other things to check would be that there have been no recent changes to the wifi password.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

HP Officejet Pro 8600 Plus will not print from my MacAir

I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!

Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP.

HP Officejet Pro 8600 Plus, printing from web cuts everything off on right side

Hello,
I am having a problem with my HP Officejet Pro 8600 Plus cutting of everything ont he right-hand side of my pages when i print anything from the internet.
I am currently using Windows 7 and I am printing from Firefox.
I use Gmail and anything I print from there does the same thing. I see on several other posts here that they tell people to go to the File menu and choose preferences, but when printing from Gmail, I do not see anywhere that has a drop-down File menu to choose from. I also see several people saying to choose landscape orientation to print, however it still cuts off the right side when I choose the landscape option.
When I print from Gmail I am just hitting the printer icon on the upper right corner of the email itself (when you put your mouse over the icon it says "print all"), or I click on the drop-down menu under that icon and choose "print".
When I am trying to print some web pages, I can hit the download arrow to the right of the google search box and then print the downloaded page instead. This usually corrects the problem, but sometimes when I try to download a page, it says there is nothing to download.
Any help you can offer would be greatly appreciated!!
Thank you,
Steel

Hi @steel13
Since the issue only occurs when you print from Firefox, I feel it would be most beneficial if you reach out to Mozilla.
You might first consider resetting Firefox print settings; Fix printing problems in Firefox.
Best of luck.
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Directions on setting up to print on a HP officejet pro 8600 plus from a samsung notebook

At a new job and looking for directions on setting up to print on a HP officejet pro 8600 plus from a samsung notebook.
Can you please help me?

Hello JoeA12345
Welcome to the HP Forums.
I see that you looking for some assistance with setting up the printer on your new notebook.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hi....is it possible to print from iPad to a HP Officejet Pro 8500 A909 printer? Thanks for any help!

Hi....is it possible to print from iPad to a HP Officejet Pro 8500 A909 printer? Thanks for any help!

The HP Officejet Pro 8500 A909 is not an AirPrint printer, if that is what you're asking. HP has proprietary apps that may be suitable for your needs.
To print directly from an iPad / iPhone you will need an AirPrint compatible printer or another device to act as a print server. That can be a Mac computer running Printopia ($19.95 with free trial) or handyPrint (donation - supported). The Mac must be "on" but may be asleep for them to work. Equivalent PC options may exist but you're on your own finding them.
You can also buy this standalone print server:
http://www.lantronix.com/it-management/xprintserver/xprintserver.html
These options enable you to use any printer available to your Mac, even older ones that may predate AirPrint by decades.
Otherwise you will need to buy an AirPrint printer or multifunction device.

Officejet Pro 8600 Plus wont print from Mac 10.5.8

Hello,
I just purchased the Officejet Pro 8600 Plus and I'm running it wired through my router. I'm able to print with my PC, my IPad and my phone but I cant print with my mac running OS 10.5.8.
When I try to print it puts the document in the print que and says "printing" but nothing happens at the printer. I can scan to my mac from the printer and everything seems to indicate that the printer is connected.
I have downloaded the latest HP driver for Mac 10.5. Also i have reset the printer (holding down the option key while deleting the printer from the system preferences) several times and re-added the printer. Still nothing.
Any ideas?
Greg

Reset the printing system:
- Go to System Preferences > Print & Scan
- Option click the '+' sign and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Now really can't print from Officejet Pro 8600 Plus

This is my second attempt to get help. The first help made it worse. I had been unable to print from my wireless printer from my MacBook Pro, iPad, or iPhone. After about 20 hours I got it to print from a cable (it sees my network but none of my devices can see it). So I posted here asking for help and was told to uninstall the software, repair disc permissions, and reinstall the software. But when I downloaded the new software my computer would not install it because it says it is for Mac System 10.7 or less and I have 10.10. So now I can't print anything at all. I need this for work. Please help me fix it for real. I can't take this any more.
This question was solved.
View Solution.

Thanks for providing that information JeanneS1. I have provided some more information that should help us resolve this issue. I know you have already spent a lot of time on this, but I am willing to continue trying to get this working properly over the wireless network.
Power cycle the router, restart the Mac and the printer.
I would print off a Configuration Page to see if the printer still has a valid IP address.
Try to access the printer's Embedded Web Server. If it connects then the printer is still on the network.
If you don't have a valid IP address, once more run the Wireless Setup Wizard on the printer.
Setup a Static IP address for the printer, this way the router will always assign the same IP address to the printer. Which should stop the disconnection.
Here is a document on this issue. But for now just follow Solution two: Assign the printer an automatic static IP address under Mac. Printer Does Not Maintain Wireless Connection.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and delete the old driver, click the + sign to add the driver, you might have to click the drop down to select the printer's name to add it in. (Officejet Pro 8600 Plus)
Here is a screen shot.
Then test the printer.
You might need to update the printer's firmware if you haven't already.
How far is the printer from the router?
Here a few causes of why the printer can lose the wireless connection:
The recommended distance between the printer and the router is 1.0 meter to 1.5 meters (3 ft to 5 ft).
A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connection.
A virtual private network (VPN) prevents the printer from accessing the computer and wireless network.
The network connection is no longer active, or has low signal strength.
The printer goes into sleep mode or standby mode.
A firewall prevents the printer from accessing the computer and wireless network.
What kind of router are you using?
What kind of security are you using? (WPA2/WPA, WPA Personal, WEP)
What band is the router set to? (2ghz or 5ghz)
I believe by changing these settings on the router will help with this issue if it continues. You might need to contact the router company to make those changes.
Make sure that on your wireless modem, the channels for 2.4Ghz and 5Ghz are fixed and are not set to automatic !!
Select channel 6 for 2.4Ghz and channel 36 for 5Ghz frequency.
Hope this helps get you up and running again.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Will my hp officejet pro 8600 plus print from my ipad.

will my hp officejet pro 8600 plus print from my ipad.?
This question was solved.
View Solution.

Hello,
Yes. Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
If that does not help, let me know and I will see what I can do.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Printing custom sizes on HP Officejet Pro 8600 Plus from Macbook Pro

I am having trouble setting up a Word Document (Word for Mac 2011) to print in a custom size on my HP Officejet Pro 8600 Plus. I'm using a Macbook Pro running Yosemite.
I would like to print on a card stock that is 4.5 in x 13.5 in. I have tried under Page Setup to create a custom size under Manage Custom sizes, however, I'm hitting a brick wall. The printer gets the job but can not feed the paper. I've also tried to set my default paper size under my System Preferences/Printers and Scanners to be this size...still not working.
Please help!

Hi @klinecard
It is important to ensure the paper size you are selecting is a supported size, and make sure the weight is supported too.
Printer Specifications for the HP Officejet Pro 8600 e-All-in-One Series Printer Series
Please look under paper handling.
If your desired size and weight is supported, you might find the following helpful; Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X
Truthfully, since you are not getting an error message, I suspect you have correctly setup the custom size, this issue is most likely the printers inability to feed the paper you are using.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

Printing wirelessly on officejet pro 8600 plus

I have recently purchased an e printer (Officejet pro 8600 plus). I have set it up on my laptop as well as mobile phone. I have printed photos from my phone, emails from my phone, emails from my laptop, word documents and excel documents from my laptop. It will only print sometimes. I think it may have to do with the printer going to sleep. On my mobile phone, I get a message saying ePrint job delayed because the printer is turned OFF or not connected to Internet. Well, it is on. When I actually go to the room where the printer is located, if I touch the screen and press Apps, sometimes, the printer says "connection error", unable to connect to the server. Other times when I have done this, it does make the connection. It seems that if I wake up the printer, I can eventually get something to print. But that defeats my purpose of the wireless capability. Can you help?

I will need some more information in order to help out. What make and model of router do you have? Does it ever fail regular wireless jobs sent from the computer to the printer? Or is it just ePrint jobs that it fails/delays? Also what is the IP address for the printer?
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

PDF from Google Apps gmail/gdrive by Cloudprinter failed on HP Officejet Pro 8600 Plus e-All-in-One

Dear forum contributors,
1. HP Officejet Pro 8600 Plus e-All-in-One
2. Linux OpenSuSE 12.2 64-bit
3. Failed , after the failed message is a very long URL to my gmail attachment.
4. This issue occured from the beginning, I have this printer only for one week.
When I print different kinds of PDF's from Google Apps (gmail and gdrive) by Google Cloudprinter I got a failed message at the HP eprinter Recent Print Jobs list.
Other prints from Google Cloudprinter, for example a webpage or a Google Docs document (not PDF) is working fine.
Also sending the same PDF's directly to my @hpeprinter.com e-mail address is working fine.
Is this a problem by Google Cloudprinter or HP e-print? How to solve the problem?
Thanks for helping,
Jurjen

After much research, I was unable to obtain a direct answer for two reasons: HP doesn't support Linux or Cloud Print beyond initial setup. I was not very satisfied with this answer as I knew you would not really be either so I found some links and this may be the last I can provide any assistance here due to the two reasons above. These links cover everything and should provide for you additional links to all of your questions I believe.
--Serving a Printer to Google Cloud Print from Linux--
--Google Cloud Print on Linux--
--Installing Google Cloud Print on a Linux Server--
Otherwise, if ePrint is not working within the apps using a Windows-based computer I am more than happy to assist you. You may continue to get support here from other community members regarding Linux but I may not be of much assistance. I can say the first place to check is www.eprintcenter.com and see what the error messages say there under the print history, cancel any pending print jobs and try again. Keep me posted on any additional information you may want to add regarding a Windows PC, otherwise I should direct you over to some great support provided by Google Cloud. Linux is suppose to work with these functions so I will leave you with this final excerpt from a Cloud Print Help site:
"Why is my document not printing?
1. Make sure your Google Cloud Print connector is running on a computer with Mac, Windows, or Linux.
2. If you're using Windows XP, make sure you also have the Windows XP Service Pack 3 (SP3) installed.
3. Confirm that the computer connected to your printer is powered on and that you are logged in."
This printer should support this feature so to make sure, you can log into www.eprintcenter.com and select ePrint Settings under the customized email address on this page and ensure you have Print Services ON. I wish I could be of more assistance however. I strongly recommend contacting the manufacturer of the apps you are having the problem with as these functions work when you use them like ePrint was intended (via email and mobile devices). Good Luck!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Printing from Motorola Xoon tablet to Officejet Pro 8600 Plus via Android ePrint app

Similar Messages

Maybe you are looking for