Printing Malfunction

I have iMac G3. I am connected to an HP DeskJet 648C via USB port. This has been a working relationship for about 6 years. I moved the computer and printer to another room. Now I am having trouble printing. I go through the whole process with the CD software and then when I go to Chooser to select my printer I can select the printer but it won't drop into the Setup window. The printer prints it's WOW! page so that I can see how beautiful it is but I can't print my documents from the iMac. The icon appears in the dock but disappears almost as fast as it appears and nothing happens. I have downloaded drivers from the Apple site and I have been in dialogue with HP about the printer. I have done everything HP told me to do. I still have the problem. The printing from the CD suggests to me that the problem lies within my iMac. Can you help me?
iMac G3 Mac OS X (10.1.x)

You might be better off posting your problem here:
http://discussions.apple.com/forum.jspa?forumID=746
It is the Printing & Faxing forum area for OS's 10.3 and earlier.

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Hello far2neet,
Welcome to the HP Forums!
I understand you're receiving problems printing, copying and faxing using the Officejet 4500. I will do my best to assist you! I realize you have performed some necessary steps to try and resolve this issue! I would recommend following this thread on Mac OS won't connect to wireless. This will allow you to clean up the HP software.
I would recommend making sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference. I would try resetting this printer for more than 60 seconds. Leave the printer turned on> Disconnect the power cord from the back of the printer.
The fact that when you print or copy a document, you receive a blank page sometimes, then I would recommend following this entire HP document on Printing blank pages. Let me know on this post how this test page prints out.
When you fax a document, does this issue happen every time or only one particular fax number? Could you describe what type of added features do you have on this fax line? I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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Welcome to Apple Support Communities. We're all users here.
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Message was edited by: kostby

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Did you check the Epson website for v10.9 Mavericks compatible drivers to download and install yet ??
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Hi,
I have a new iMac and I am having trouble printing. I have been on the Apple support but they are unable to help either. The trouble I have is printing photos.
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Thnaks
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You do realize that it is not just the settings in the computer, but that the printer actually does the printing. One needs to check all the equipment before putting all the blame on a single one. I have printed outstanding photo quality pages with my iMacs and Epson printers.
To begin with, you did not specify the HP model, so I checked your Canon model. Did you install the correct drivers and other software needed for your printer to communicate with the computer? I found this page:
http://software.canon-europe.com/products/0010891.asp
When you tried to print from Preview for instance, did you check and/or adjust all the settings available in the print window under all the drop down windows? For instance, under color management, there are quite a few choices alone.
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TA!

Kathykate,
We're still reading--
Ooooh these printers, I could scream!
I can be very frustrating at times. Especially when you have intermittent problems.
First, I switched the usb cables around, and that
didn't make a difference.
It was a thought. We can pretty much rule out a bad USB cable now.
Then I installed the
gutenprint drivers. They printed out my images in a
not very clear kind of pointalist dots type way, my
type was no longer clear, and the colours were not as
good as before and anyway, it still stair-stepped so
I uninstalled them.
Interesting that the printing is "pointalist". My old HP 870 also uses the PCL 3 driver from Gutenprint. Text is great. I really don't use that printer for images, however. I have noticed a blue shift in the tones. The fact that the printer is still stair-stepping with these drivers would point to the printer malfunctioning. Especially as I look back over the previous posts and noticed that the stair-stepping seems to have increased in displacement.
But I noticed something in the
gutenprint set up where it talked about respooling
your printer? Basically you had to go into file
sharing and click printers to file share and this
reset something.
I don't recall seeing that. Do you recall what part of the documentation that was in?
Did 4 prints and no stair-stepping!
Thought I'd cracked it! Of course the next one
stair-stepped... Have also tried the usb cable
directly into the back of the computer (it's normally
plugged into a belkin hub).
So that one is completely unsolved, still random
stair-stepping.
All indications seem to point to this being a hardware issue with the printer. The only other test I can think of is to try it on another computer. A Windows box would be a good choice. I know the option of trying things on a different computer is not always possible. I just hate to condemn a printer to the trash heap until all possible avenues have been explored.
My big 1125c is also still a 'mare. When it prints,
it's great, no stair-stepping. But my mac keeps
losing the connection to it.
Again, the frustration of a sometimes problem. I don't have any good advice here. We have seen this type of problem before and there doesn't seem to be any one thing that helps in all cases. I have three printers. My Epson SC 800 which is connected via a parallel to USB adapter has this problem. I have not found a solution for it. My other 2 printers never skip a beat.
Haven't yet run Apple Hardward Test disk (think I
have it somewhere) although tried the Printer Setup
Repair mentioned and that hasn't seemed to help.
I would still recommend that you give this a go. There still could be a problematic USB port on your computer that is causing some of the problem.
PS Have today posted another question about something
in terminal saying 1 thing is stuck, see below,
that's nothing to do with this is it?
Processes: 59 total, 4 running, 1 stuck, 54
sleeping... 177 threads 11:00:35
Load Avg: 0.68, 1.18, 1.47 CPU usage: 72.8% user,
27.2% sys, 0.0% idle
SharedLibs: num = 125, resident = 36.9M code, 3.73M
data, 9.82M LinkEdit
MemRegions: num = 6837, resident = 354M + 15.4M
private, 271M shared
PhysMem: 105M wired, 527M active, 335M inactive, 968M
used, 183M free
VM: 5.81G + 102M 70193(0) pageins, 6674(0) pageouts
I took a look at that thread. I think the responder is correct in all respects as to the stuck process. I doubt it has anything to do with your printing problems.
Matt
Mac Mini G4; B&W G3/300

MX892 printing blank pages

My printer has been working just fine. However, just today one of the cartridges was low, so I replaced it. Now when I try to print it just spits out blank pages. I ran the test to check for clogged nozzles, but the all blocks print beautifully. What do I try next?

I started seeing this problem since yesterday. One day it was printing fine and the next day it stops. And I have always used only original Canon ink, so that shouldn't be the reason for my printer malfunctioning.
Conveniently this happened right after my warranty expired!! And I brought this printer after my previous Canon printer malfunctioned after the warranty period expired (To be fair, the previous one lasted a little longer than this one after the warrany expiry!)
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An Open Letter To Mark Hurd

Hi Mark,
I’m an HP customer. One who really loved her convenient, manageable, cute, personal HP printer/scanner/copier until it suddenly stopped functioning. This letter is not to fault your products. Rather it’s your policies I have issue with.
Your tagline is something about making the computer personal again, but your service has felt anything but personal. Upon realizing I had a printer malfunction, I tried to figure out online what might be wrong by going through your troubleshooting manual. No dice. I couldn’t find anything about an “E” appearing where numbers should be. I assumed it meant “Error”, but not being tech savvy, I instantly doubted myself and thought, Well, what if it means Empty? What then? Could it be that simple? Ugh, I need help.
So I decided to pick up the phone and call customer service where I was patched through to a representative after about 10 minutes with an automated system. This man, who refused to give me his ID number saying that it was against company policy to release such information, spent more time taking more of the same basic information only to tell me that my warranty has expired and that if I wanted to talk to anyone, it would cost me $34.99.
This astounded me. We had not even gotten to what the problem might be. My mind raced, Am I really going to pay someone $34.99 for them to tell me that I need to replace a cartridge? I tried to explain this dilemma to him, but was getting nowhere so I asked to speak with his supervisor. I was then informed that supervisors are reserved only for customers whose products are still under warranty. This, too, felt counterintuitive. Why would I need a warranty to talk to a supervisor? I talk to supervisors for companies who never gave me a warranty in the first place, I thought. He said I could email in my problem at no charge, but I wanted to talk through the problem with someone in a reasonable amount of time. Not write down word for word, blinking light by blinking light, button by button what was going on and then never know whether I’ll get a response (although it looks like that’s where I ended up anyway…touche, Mark) or whether my explanation was coherent. I explained to the man that I wasn’t paying any amount of money to talk to someone about my problem and that I was willing to remain on the line until he was able to figure out a way to help me. That is his job, right? To help me fix a problem? I wanted to give him an opportunity to be a problem solver. I needed help, plain and simple. Just someone to talk to.
Well, he hung up on me. Said I was a waste of his time. So I tweeted about it. For all the HP accounts on Twitter, one guy responded to me. He was very nice and at least attempted to be helpful. Wouldn’t you know it, he was in marketing, not customer service. I gave him my phone number and my email and two weeks (two weeks!) later I received a phone call from a Mr. Dan Finn from the executive office. I thought, Whew! Finally, the executive office will know what to do. And they’ll be a lot more invested in my satisfaction as a customer. I couldn’t wait to talk to Dan. After a few missed calls and bad timing, Dan and I finally connected.
In my dreams, this is what Dan said, “I understand what you’re saying, let’s see if we can’t get someone to talk to you. I’m sorry you’ve had an unpleasant experience so far, and rather than just TELL you how sorry I am and how much HP values you as a customer the way everyone else has, I’m going to prove it to you and try to help you fix your problem. If it’s a quick fix there’ll be no problem, but it’s possible that it’s a bigger problem and then we can talk about the cost of any repairs. I’ll stay on the line while I patch you through to a technician so the three of us can talk this through and I'll make sure you get taken care of.”
In reality, this is what Dan said, “You can pay $34.99 to talk to a technician or you can chat online or email. Ma’am it’s stated pretty clearly on the warranty. I mean, your product was purchased in 2005. So your warranty’s been expired for a while now.” Don’t get me wrong, Dan was a nice guy. He was just doing his job, much like customer service representative #1 from the first call (except CSR#1 did get a little sassy and, oh yeah, he hung up the phone on me). When I asked if I could write you a letter to advise on how flawed I feel your customer service policy is, he gave me the address to his office where he promised to consider my thoughts, file away my letter to a place where it would never see the light of day and you certainly would never be bothered with it. Well played, Mark. You train them well. So I decided to post this somewhere where whether or not you see it, certainly other potential and current customers will.
Let me ask you something: Am I an HP customer as long as I own an HP product, or only as long as that product is under warranty? Just because you can no longer assure me that the product I paid for will function properly, does that mean that I’m no longer deserving your help? When was it ever a good business plan to LIMIT customer service? If that ever worked at some point in history, you're sadly behind the curve in realizing it's not going to fly today. That doesn’t sound like you want to keep things really personal. Not one bit. I’d love to have been a fly on the wall at whatever meeting that decision was made at:
Suit #1: So, now that we’ve got the terms of this warranty written up, what do we do if a customer needs something after it expires?
Mark Hurd: Screw ‘em.
What really gets me is that I’m willing to pay to have it repaired! I understand nothing lasts forever and sometimes things go wrong and need to be fixed. If you would just let someone talk to me about my problem long enough to figure out what’s going on, I’d pay someone to fix it. But pay someone to tell them what my problem is? That doesn’t sound right to me. Does it sound right to you? Don’t help your customers because it's an opportunity to squeeze more money from them, help them because you have pride in the quality of the products you sell. I’m really sad, not only because this is the #2 most frustrating situation I’ve had behind getting cable installed (they finally came) but also because I LOVED your product, and now I can no longer use it and I have no idea why.
It crossed my mind that this is all a ploy to just get me to never fix the old product and buy a brand spankin’ new HP printer, I’m sorry, Mark, but if that's the case, you’ve failed. Because after this experience I have no intention of ever purchasing another HP product now that I know how very little you value your customers. This is a dangerous policy you’ve got here, Mark. Customer loyalty is so important. Especially now, I’d say it’s critical to a company’s survival in these tough economic times. I urge you to reconsider your current policy when it comes to your customers. Either that, or create a new advertising campaign. I’m dying to know: What exactly about HP is making the computer personal again? If you read this, that question is not rhetorical. Please let me know. Call your executive office, Dan will know how to reach me.
These kinds of bad practices lead to bad PR. If you don’t want bad publicity, do the right thing and be good to your customers.
Thanks and best,
Rebecca

Restrict them from using? But why? Just because they were being objective, and thus didn't quite agree with your opinion? Besides, i believe it is because of the HP employees taking up their personal time to help resolve other customers' issue for free and nothing else in return, that the forum has been as helpful as it has been so far. Without us, there'll just be more questions, not many answers and more rants and frustration-venting.
Message Edited by DexterM on 02-26-2009 03:45 AM
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

Garbled Output on Deskjet 1120C

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We have this problem too. We coverted my mother to a PC after years on a Mac. It's an HP with an HP printer (Deskjet F4180) and the poor woman has problems with printing EVERY TIME SHE BOOTS her PC!
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Feeds two sheets of paper

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I have an hp office jet 4500 and os maverick 10.9.4 and I can't get it to print after last upgrade, multiple malfunctions and error, help?

I have an hp office jet 4500 and os maverick 10.9.4 and I can’t get it to print after last upgrade, multiple malfunctions and error, help? I have tried deleting and resetting printer and re-installing update 6 times. Last update attempt showed none available??? I can’t load the software directly from HP because their only option is to use the software update option on the mac....frustrated!!! Help!!
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Print Merge malfunction in Pages

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Function address 0x0 caused a protection fault (exception code 0xc0000005). The application property sheet page(s) may not function properly.
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