Printing PDF from IE with Adobe Reader - extra white space at top of page

I searched the forums far and wide but did not find this question or information to answer it.  If it's out there, I'd be much obliged if you'd point me in the right direction.
A user of the web app for which I do tech support just called to say that starting today, whenever he opened a PDF from our app (in IE), the PDF looks fine on screen but when he prints the PDF, every page has extra blank/white space inserted at the top, which cuts off the bottom inch or two of each page.
No other users have called with this complaint, and if changes to our app or an automatic background Adobe Reader or IE update caused this problem, I would have heard from many users.  I have a sneaking suspicion I have heard about this from other users, but since troubleshooting their IE or Adobe isn't exactly my job, I don't know if I did any more than advise them to talk to their tech support people. 
I can't recreate his problem (read: it works fine for me), but I'd like to help him.  Can anyone think of a reason why this might be happening?
Thanks in advance.

What I know:  He's using Adobe Reader X.  I do not know if it's the most recent version.  The problem only exists with PDFs from our web app; he's not having trouble with other sites or with other PDFs.
I do not have a copy of the PDF; I can't give you the copy I downloaded when I logged into his account because there is proprietary confidential information on it, but everything worked fine for me and he's the only user with this complaint, so I believe it's related to his PC or printer, not to our app or to Adobe per se. 
I sent him email asking for more information, but I do not know what printer he's using.  I don't even know what version of Windows he's running. 
Based on some info from Adobe, I suggested he make sure he's using the most recent version (10.1.2), try 'print as image" to see if that's any more successful, and make sure his printer drivers are up to date. 
Given the nature of tech support, if he solves the problem or finds a workaround he's happy with, I may never hear from him again to know.  I just wanted to know if this was a known issue and what recommended resolutions for it might be.  Having not found anything on the web at large, I figured the Adobe forums would be a good place to ask.
Thanks for the time you took to answer.

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