Printing problem with Print Layout Border:

Question

I can't get Pages to recognize the Border: function under Layout when I go to Print. I'm using an HP Photosmart C6280 with Driver Version 2.3.1 (which I believe is the latest version).
It appears that I have everything set up correctly. A month or so ago I had problems printing shadows and two-sided pages. The driver update fixed those problems. So I'm caught between wondering if I've got something set incorrectly or have stumbled across another bug.

Answer 1

MWU,
I received the following response from HP. I use a C7280, so the references here are to that model. You would need to substitute downloads appropriate to your C6280. Their recommendation is obviously quite involved, and it would be your choice as to whether you would want to do all this. I guess some of it depends on balancing your needs with what they suggest. I do not want to go through all this for my own printer, even though I have experienced the same border problem. In these forums, it is important that we only post suggestions that have been tried and evaluated. I have NOT evaluated what they suggest, but I said I would relay to you what they recommended, and that is what I'm doing. Your work-around may be the simpler choice. This is what they wrote:
There are pre-installed generic drivers called Guten drivers within the Macintosh os 10.5 which may be causing the software conflict or corruption leading to this issue. The most effective way of resolving this situation is to remove all files relating to HP printers and then install the latest drivers that are available from the HP website.
You may wish to copy the web address below and paste it to your web browser. This address will take you directly to the most up-to-date drivers for your unit, scroll to Step 3. Obtain Software and press the DOWNLOAD ONLY button.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-55650-2 &lc=en&cc=us&dlc=en&product=3204785&os=219&lang=en
Please copy the web address below and paste it in your web browser's address bar. Once again, scroll to Step 3. Obtain Software and press the DOWNLOAD ONLY button.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-56883-1 &lc=en&cc=us&dlc=en&product=3204785&os=219&lang=en
Please complete the steps below to perform a manual uninstall:
Double-click the Macintosh hard drive (labeled Macintosh HD by default).
Open the Applications folder.
Open the Utilities folder.
Double-click Activity Monitor. The Activity Monitor window should open.
When Activity Monitor opens, look for the following processes:
**NOTE: Not all of these processes may be running.
HP Communications
HP Director
HP Image Zone
HP Trap Monitor
pipedaemon.
HPIO Classic Proxy
HPIO Classic Proxy 2
Hpdot3d
HP AiO Notifications.app
Print daemon
Any other HP or Hewlett-Packard entries
Highlight them one at a time and click the Quit Process icon above.
Click Force Quit to quit the process.
After you quit all of the above items found, close Activity Monitor.
Go back to the Applications folder.
Drag the HP AiO Software or the Hewlett-Packard folder to the Trash.
**NOTE: Some of the files described in the following steps may not be found.
Go back to the Macintosh hard drive.
Open the Library folder.
Open the Application Support folder.
Drag the hp folder to the trash.
Return to the Library folder.
Open the Caches folder.
Drag the following files to the trash:
any files beginning with HP or hp
any files beginning with Hewlett-Packard
any files beginning with com.hp
Go back to the Library folder.
Open the Documentation folder.
Open the Help folder.
Drag Hp Photo and Imaging Help to the trash.
Go back to the Library folder.
Open the Frameworks folder.
Drag the HPServicesInterface.framework to the trash, HPPml.framework and HPSMART.framework
Return to the Library Folder.
Open the Image Capture Folder.
Open the TWAIN Data Sources folder.
Drag the HP All-in-One Scan.ds file to the trash.
Return to the Image Capture folder.
Open the Scripts folder.
Drag the Import and View with iPhoto file to the trash.
Drag the View with HP file to the trash.
Go back to the Library folder.
Open the Preferences folder.
Drag the Hewlett-Packard Preferences folder to the trash.
Drag the HP Registry file to the trash.
Trash any files that begin with com.hp.
Drag the file located at Macintosh HD>Library>Preferences>loginwindow.plist to the desktop. Not removing this file during the manual uninstallation can cause the uninstall to be unsuccessful.
Return to the Library folder.
Open the Printers folder
Double-click the hp folder
Drag the aio folder to the trash.
Drag the cups folder to the Trash
Drag the Frameworks folder to the trash.
Drag the hpio folder to the trash.
Drag pipedaemon to the trash.
Drag Print Daemon to the trash.
Drag the Utilities folder to the trash.
Go back to the Library folder
Open the StartupItems folder.
Drag the HP IO folder to the trash.
Drag the HP Trap Monitor folder to the trash.
Go back to the Macintosh hard drive.
Open the Users folder.
Double-click your username (this should have a symbol of a house next to it).
Open the Library folder.
Open the Preferences folder.
Drag the following files to the trash:
any files beginning with com.apple.print
any files beginning with com.hp
any files beginning with Hewlett-Packard
any files beginning with HP or hp
Return to the Library folder.
Open the Printers folder.
Drag any All-in-One printers listed here to the trash.
Drag any HP icons from the Dock and drop it on an empty space on the desktop. The icon(s) will disappear.
Close all open windows.
Restart the Macintosh.
Empty the Trash.
**NOTE: In order to verify and repair any permissions that might have been affected by this removal of software:
Double-click the Macintosh HD. (by default called Macintosh HD).
Double-click the Applications folder.
Double-click the Utilities folder.
Double-click the Disk Utility.
On the left side, select the Macintosh HD. (It will be indented and usually is the second entry in that list)
On the right side beneath the white box select Verify Disk Permissions.
When you see the message that the Verification is complete, click on Repair Disk Permissions.
This process may take several minutes, afterwards close the Disk Utility by single-clicking the red dot from the trio at the top left of this dialog box.
Now install the software for the printer. If there is other HP hardware that needs to be re-installed we recommend doing so afterwards.
Double-click the downloaded file containing the software for the printer.
Double-click the Installation file; it will be either All-in-One Installer or Vise Installer.
Proceed through the questions asked, if prompted for an account and password this will be the password for the user account you are currently logged into.
Here is an online document that further explains the Setup Assistant which will run after the software has been installed onto the Mac:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00219459
In some situations the All-in-One Setup Assistant will ask you to open the Printer Setup Utility in order to add the printer manually. If prompted with this please do the following:
As the HP All-in-One is connected through a network using Ethernet or wireless:
Click the button labeled Printer Setup Utility.
When the Printer Setup Utility opens, click the Add button.
Click the More Printers button at the bottom; a new dialog box will open.
Now select HP IP Printing from the drop down menu
Select your unit from the list of printers available.
Now you may close the Printer Setup Utility by clicking the red dot at the top-left corner of this window. Complete the installation by registering the product if you have not already done so and choosing whether you wish to see the Product tour or not.
Now double-click on the downloaded Update file and follow the prompts to install it.
We recommend trying both printing and scanning to prove the functionality of both.
**NOTE**
When the updated software has been completely installed and all functions are verified, you may trash the loginwindow.plist as it is no longer required.
This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.
I'm back....good luck!
nhuser