Printing problems with a shared printer on home network

Hi
I just upgraded all my Macs to Tiger. We have been running Panther very smoothly since it came out. We have a small home network running on a standard hub. The USB printer is attached to one of my G4s, and the rest of the network uses this as a printer connection.
I've been successfully printing to our HP 920C printer from all my programs for years now. Now that I've gone to Tiger, my printer Utility sees and registers the printer, but when I try to print to it from any of the Apple text programs, there is no response. I print from Illustrator with no trouble at all. TextEdit for example, sees the printer, but when I click the "PRINT" button from the print dialogue nothing happens. I am wondering why this is.
To note: I have added a line of code to the Terminal, which unblocks the system for Adobe Distiller to create PDFs (sudo killall -HUP cupsd). This was reccomended by Adobe with Panther in order to bypass a PDF function whithin Panther. I wonder if it was a mistake to add it to Tiger, and that it is this that is blocking TextEdit. If this is the case how do I remove the command, and reset the system to its default PDF setting.

It was a simple problem after all. Sadly my hard disc was about to snuff it. I changed disk, reinsalled Tiger and all is as smooth as ever.

Similar Messages

Print problems with my Photosmart D5360 in a network with Windows 7

My printer is installed on my desktop PC that runs on vista.
I have two notebooks too.
One is running on vista, the other runs on windows 7.
They are all connected in a wireless home network that seems to be perfectly ok.
With the notebook on vista I can perfectly print via the wireless network, but with the notebook that runs on windows 7 it is not possible to print. The Notebook gives no failure message and the printer just gives a blank paper with a "paper failure" message on the printer.
It seems to be a network problem or a mismatch between vista and windows 7.
Is there somebody who can help me with this issue?
Thanks,
Peter.

Hi IUHoosier,
(Is this your name?)
First of thank you very much for your reply.
May be I was not clear enough in miy explenation.
My photosmart D5360 is connected to my desktop PC with USB.
So it is not a networkprinter.
When I connect the notebook that runs on windows 7 directly to the printer with a USB connection than there is no problem, it prints perfectly. In this situation I use the printdriver for Windows 7 that I installed a few days ago on the notebook itselve.
So I have the latest drivers on all my computers.
However, when I want to print via the wireless home network and so via the desktop PC to which my printer is connected, I have to use the printdriver that is installed on my desktop PC (or not??) that runs with Vista. In this case it won't print.
My desktop PC doesn't allow to install a driver for Windows 7 because it runs on vista. And on my notebook thatruns on windows 7 I can't reach the printdriver instaaled on the desktop PC that I use to print wireless.
Maybe I am a bit clumsy with these things because my knowledge of networks is very basic I'm afraid.
The second link you gave me is in my opinion not useful for my situation? Or am I wrong?
Many thanks so far.
Best regard,
Peter.

Printing problem with HP LaserJet Printer since Mavericks Installed

Hello,
I'm working on iMac and I have recently installed OSX Mavericks.
I have now printing troubles with my printer HP LaserJet P1102w.
Sometimes it prints, sometimes it doesn't.
When it doesn't print I often need to suppress the file in the printer task and then print again. And there it works.
I have tried to solve the problem by installing all the HP drivers, and also made a Reset printing system, but it does'nt change anything.
Any Idea ?
Thank you for any help.
François

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ cups ▹ error_log
from the hierarchical list on the left side of the Console window. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the time of the last failed printing attempt. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.

Printing Problem with Epson R320 (Print CD)

Problem: I cannot print using Print CD with a new Epson Stylus Photo R320, however I can print from applications using the gimp beta driver provided in OS software, via <Print Using> dialogue box.
Power Mac G4 dual 450, running 10.4.6.
After phoning Epson, I downloaded the needed driver from Epson and went through the installation process with an Epson tech. However I cannot seem to access this driver in the print utility. The Printer Setup Utility is forcing me to choose a “gimp” driver. Some discussions on this site suggest choosing just Epson usb—the question is how with the way the dialogue boxes are configured in Printer Setup Utility. The problem seems to be I am unable to access the driver through the <Print Using> menu in the utility. If I select more printers, (after highlighting the R320) this causes the print utility to crash.
I have repaired permissions, reset the printer setup, uninstalled, reinstalled; actually I have done everything I could find to do. The problem seems so simple. I easily created my CD label; now I would just like to print it!! Any ideas from all the pros on this list. Thank you.
Mary Ann
Desktop: G4 450 dual and Powerbook G4 15 Mac OS X (10.4.6) Epson Stylus Photo R320

I have an Epson R320 and have communication problems.You start the job and after about 5 seconds you get a ! in the dock on the printer icon and on opening you see "job stopped".
I am no expert but it seems to me that the program e.g.MYOB accounting fails to pass the data to OSX.
If I de install and reinstall the epson drivers and repair permission it will work ...but then the next day on re-booting we are back to the same state of not working.
I have informed Epson and am waiting for a reply. The epson printer tests and standalone mode works. OSX problem?

Printing Problems with Epson R200 Printer

When I try to print from Aperture my prints come out "flat" and the colors are off. When I export the the same file to PS Elements 4.0 my prints come out great. I would prefer to not have to do this. Here is some background information on what I have tried to do so far to correct this problem:
1. I have searched this forum backwards and forwards to try and find an answer - no luck!
2. Purchased a Spyder2 monitor calibrator
3. Wasted a lot of paper trying various settings.
4. Yes - I have read the two articles on the Aperture site regarding printing and calibration. I have followed both of these articles and still get poor prints when printing from Aperture.
5. I have met with the genius at my local Apple Store to work through the problem. He informed me that he only prints from Photoshop and did not really know how to solve my problem.
6. Purchased the Aperture 1.5 book from Apple to see if I could find out anything else that I had not already tried.
Help please, what am I missing? It seems to me that all of the books written on Aperture stress printing books and not photo prints as their main area on printing. Can I get the same results printing from Aperture as I can printing from Photoshop Elements?
Any suggestions would be greatly appreciated.
Randy
iMac 20" Intel Core Duo Mac OS X (10.4.9)
iMac 20" Intel Core Duo Mac OS X (10.4.9)

When I try to print from Aperture my prints come out
"flat" and the colors are off. When I export the the
same file to PS Elements 4.0 my prints come out
great. I would prefer to not have to do this. Here is
some background information on what I have tried to
do so far to correct this problem:
1. I have searched this forum backwards and forwards
to try and find an answer - no luck!
2. Purchased a Spyder2 monitor calibrator
3. Wasted a lot of paper trying various settings.
4. Yes - I have read the two articles on the Aperture
site regarding printing and calibration. I have
followed both of these articles and still get poor
prints when printing from Aperture.
5. I have met with the genius at my local Apple Store
to work through the problem. He informed me that he
only prints from Photoshop and did not really know
how to solve my problem.
6. Purchased the Aperture 1.5 book from Apple to see
if I could find out anything else that I had not
already tried.
Help please, what am I missing? It seems to me that
all of the books written on Aperture stress printing
books and not photo prints as their main area on
printing. Can I get the same results printing from
Aperture as I can printing from Photoshop Elements?
Any suggestions would be greatly appreciated.
Randy
iMac 20" Intel Core Duo
Mac OS X (10.4.9)
iMac 20" Intel Core Duo Mac OS
X (10.4.9)
I'll attempt to answer my own question. After much trial and error along with a lot of wasted paper and ink I have found the source of the problem. Aperture works exactly like it should if you follow Apple's recomendations for printing. My problem was that the profiles supplied for my printer by Epson are horrible! I purchased a Spyder 2 Suite screen calibrator to try and fix this problem and did not have any luck until I ran the included Print FX software and created a new profile for my printer (Epson R200). The prints are now coming out great and virutally indistinguishable from those printed via Photoshop Elements. The clue to fixing this is that when I turned on "on-screen" proofing and selected my old printer profile the output did match the screen. Unfortuntely the screen images were not using the full gamut of color (hence the flat pictures) because it was gettting it's information from the Epson ICC Profile. In summary, if you are suffering from this problem find a way to create your own profile for your printer. There are expensive methods which involve purchasing a spectrophotometer. I took the middle of the road route and created a profile using a software only profiler (Print FX). I'm sure that depending on your printer you could download a better profile on the web. Either way you get it done you'll be happier. NOTE: I guess some printers come with better profiles than others which would explain why some people don't have any problems.
iMac 20" Intel Core Duo - 2GB RAM Mac OS X (10.4.9)

PDF Printing Problem with HP UPD Printer

Hi,
in our Company we use the HP UPD Driver PCL5 in Version 5.9.0.18326. The Printermodells are HP LaserJet Pro 400 M401, HP LaserJet Pro 400 Color M451, HP LaserJet Enterprise Flow M830z, HP LaserJet Enterprise 500 MFP M525dn, HP LaserJet Enterprise M630dn, HP LaserJet Enterprise Flow M680z and HP LaserJet Enterprise Flow M880z with newest Firmware.
If a PDF file is printed using Adobe Reader, it takes a long time until the file is printed on the printer. Partially individual pages are printed in one-minute intervals. But if I use another PDF viewer such as Foxit Reader, PDF documents can be printed at normal speed.
Other documents, such as Word or Excel files are printed normally. Only PDF documents that are printed with Acrobat Reader or Adobe Acrobat are affected. We use the Acrobat Reader version 11.0.10. With version 11.0.6, the problem also occurs.
Sometimes it also happens that the PDF document fills up the memory of the printer when it was printed with Adobe Reader. With Foxit Reader this does not happen with the same document.
Does anyone know this problem and knows what to do?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ cups ▹ error_log
from the hierarchical list on the left side of the Console window. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the time of the last failed printing attempt. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.

PSE 8 printing problem with HP 8750 Printer

When trying to print oversized (10 x 11) images in PSE 8 with my HP 8750 printer the printed image looks like a postage stamp. I've done everything the same as I did with PSE7 and the same printer with no problem. What could the solution to this? It's quite frustrating, not to mention the ruined 12x12 paper, which is a bit expensive. I upgraded to Windows 7 64-bit a few months ago and had no problems installing the printer or PSE 8. Everything has been working smoothly up to this point. Has anyone else experienced this problem?
Thanks for any help that you can offer.
Lizzi

Hi:
What I should have said is that the image "is the size of" a postage stamp...about 1 inch x 1 inch.
I'm still wrestling with this. I finally got a page to print out correctly, now the 2nd page is giving me fits, and I though I wrote down all the settings, but apparently I must have missed one.
Lizzi

HP Color Laserjet 3600 Printing Problems with Airport Extreme & JetDirect

I have a HP Laserjet 3600n connected via ethernet cable to our Airport Extreme base station using the built-in JetDirect functionality of the printer. Prior to installing Snow Leopard we had no problems and every computer on the home network could see and print with full functionality on the printer.
After installing Snow Leopard, it took a while but I got the printer working again with the same setup. Then we had a power outage and the printer was no longer visible on the network or in the airport settings. Again it took a while but I once again got it to work. But now it seems like it keeps falling off the network and the printer itself either shows an IP address of 0.0.0.0 or another random one. The IP address should be generated by DHCP by the airport.
I don't know if this is a problem with Snow Leopard, the airport extreme, or the printer. The way I got it to work the last couple times no longer fixes the problem. Someone please help.
Message was edited by: balistikboy

I don't know if this is related, but...
My MacBook Pro (Airport) has always been dicey connecting to an HP LaserJet 4000 on my wired LAN. Before Snow Leopard, I used AppleTalk rather than IP printing because it just worked.
But Snow Leopard doesn't support AppleTalk any more, so I reinstalled the printer to connect via JetDirect (which supposedly provides more features). When it works, it works fine. But very often I get a message that it can't connect to the printer. The only thing I've found that fixes the problem is power-cycling the printer, which somehow enables queued jobs to print. Needless to say, this gets old.
Is there some trick I'm missing?

HP Wireless Printing - problems with MAcbook Airport

I've read through most of the problems related to printers on here and I think I have a unique one!!
I've just bought and installed a HP C8180 all-in-one printer. Installed as per instructions - on home network and across ethernet. I've reserved an IP address for it so its always in the same place. Works brilliantly (good printer!). However if I then disconnect ethernet and connect to my network via airport - it won't print! It will however, align, print test page (albeit slowly), clean cartridges etc - but no printing.
If I disconnect from Airport and reconnect to ethernet - no problems it prints fine. If I then connect via airport (keeping the ethernet connection at the top of the list) it works fine. If however airport is top of the list - it won't print.
Prints fine on USB too.
So I've deduced that for some reason its the Apple Macbook wireless that's causing the problem.
So does anyone have a solution - 'cause this is driving me nuts!
Thanks in advance.

I have a HP Photosmart 2710 All in One connected to a Aiport Express USB port, it works great, the WIFI in the printer doesn't work because it doesn't support WPA2 so I disabled it. The main router is quite a ways away but I still want to print to the printer wirelessly.
My suggestion:
1. Connect the printer via USB directly to macbook to load and test driver.
2. Use Airport Utility and configure Airport for printer, if it is already listed, remove and reinstall it.
3. On your Macbook it should change the driver from USB to the name of Airport, sometimes it helps to turn off the printer and turn it back on while connected to Airport.
Keep messing with it, it can be stubborn with Bonjour but it finally shows up. Make sure the Airport Utility can see the printer when connected to it.

Printing Problems with PDF - Adobe Acrobat

Printer - HP Deskjet 3070A
Laptop - Asus Zenbook running Windows 7 Home Premium
Issue: Printing problems with PDF (Adobe Acrobat Reader)
Dear All,
Please help!
My printer was working absolutely perfectly until my brother in law recently needed to borrow my printer. He plugged in his laptop running Windows 8 (awful thing that is). Since he did this to print his own PDF, I cannot print mine.
Although all the text will appear on the page perfectly both in the document view and on actual printing, it appears that some of the transparent formatting stuff on a PDF - such as boxes you have to fill in and transparent areas (such as you find on glorious tax forms) are omitted completely. In fact, in their place I was getting a single black dot. Now, after uninstalling and re-installing updates for the printer, windows 7, adobe acrobat reader, etc.etc. I get squat. Just all the text laid out but none of the shading or boxes.
I have tried fiddling with the printer settings; the print as 'photo' option, dpi settings, greyscale - as much as I can think of and I am thoroughly stumped.
In a desperate attempt, I even installed the Universal Printer Drivers - thinking it might have been that. No. All I got was a page of gobbledygook. Consequently, I uninstalled and reinstalled the normal drivers again.
If there are any wonderful people out there with any fabulous ideas about how I can get my shading and boxes back; I'd very much appreciate it. Sadly I have a tax return to fill out (which is already fabulously late) and need my printer to work!
Much appreciation in advance x

Hey there @Reverie!
Thanks for posting on the HP Forums!
I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer! You mentioned you have run the updates and uninstalled/re-installed the printer software. Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer?
I have located the HP Update Software Utility that may be able to help. You can download an run the utility. It may be able to locate any other updates for the printer.
I would also recommend running a disk cleanup on the computer to clear any temporary files and junk files that may be causing some performance or software issues. If you do not know how to run a disk cleanup on the computer please follow this document regarding Delete files using Disk Cleanup. It is recommended to restart the computer after a disk cleanup. After the restart try the print job again!
Let me know if that helped and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Printing on a shared printer from our new iPad on our home network

How can I send a print job to a shared printer on our home network? The iPad uses this network's WiFi capability.

It depends on the printer. iOS devices can only print directly to AirPrint printers. All AirPrint printers are wireless but not all wireless printers are capable of using AirPrint.
To print directly from an iPad / iPhone you will need an AirPrint compatible printer or another device to act as a print server. That can be a Mac computer running Printopia ($19.95 with free trial) or handyPrint (donation - supported). The Mac must be "on" but may be asleep for them to work. Equivalent PC options may exist but you're on your own finding them.
You can also buy this standalone print server:
http://www.lantronix.com/it-management/xprintserver/xprintserver.html
These options enable you to use any printer available to your network, even older ones that may predate AirPrint by decades.
Otherwise you will need to buy an AirPrint printer or multifunction device.

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

Canon 860 Series (Pixma) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips

After spending several hours sorting out Canon Pixma OSX problems here are my thoughts:
Canon 860 Series (Pixma 868) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips
Problem:
- New imac and MacBook Pro 2012 (OSX 10.8.2) had a problem using Canon Pixma 868 printer on network and would not scan or print using Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print), which has advanced scanning and photo printing functions.
- When I connected the canon printer to my imac, OSX 10.8.2 automatically downloaded and installed drivers for Canon 860 series printer. I could then add the new printer (select ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”) and printer would work while connected via USB but could not get to print or scan over network wifi.
- The original Canon 860 Series CD does not work with 10.8 and the manual / online instructions did not make sense (as based on CD install).
Solution:
1) Install Canon Printer Drivers and Software (from official Canon site)
Go to canon support site, review FAQ, then download and install following Pixma 860 Series software & drivers for OSX 10.8 (links see below). The version I downloaded is in brackets but check for updated version. Full instructions are below.
Canon 860 Series Drivers & Software for OSX 10.8 Mountain Lion:
The base software and drivers needed for using Canon 860 Series on Mac OS X 10.8 (USB) are
1 Printer Driver
(Canon MX860 series CUPS Printer Driver Ver. 10.67.1.0 (03-Aug-2012))
2 Scanner Driver
(Canon MX860 series Scanner Driver Ver. 14.11.4a (03-Aug-2012))
3 Network Tool
(Canon IJ Network Tool Ver. 4.1.0 for Intel Mac (27-Dec-2012)
Canon Software for using advanced printing and scanning functions (while connected to network)
4 Solution Menu
(Canon Solution Menu Ver. 1.4.1 (27-Jul-2012 ))
5 MP Navigator EX
(Canon MP Nav EX Ver. 2.1.3 (02-Auf-2012))
6 Easy-PhotoPrint EX
(Canon Easy-PhotoPrint EX Ver. 4.1.6 (21-Jan-2013 ))
Canon Support (HK) – check your local site
http://www.canon.com.hk/en/download/main/index.do
Select Product and drivers from support site eg http://support-hk.canon-asia.com/
1. Choose a product category
Multifunctional Printers
2. Choose a product series
Pixma
3. Choose a product model
Pixma MX868
4. Choose type of document
Downloads or FAQ
If you have problems installing the software under 10.8, see the FAQ on Canon site. You will need to allow software installs from “unidentified developers by using “Control” Key or by changing your system preferences)
2) Check Canon Printer and Software Working while connected via USB
Once you have downloaded and installed drivers and software and restarted computer, check that the printer and Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print) are working via USB. Open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App) and make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it shows the correct SSID Wifi settings (under the Canon IJ Network Tool App ‘Setup menu’). This is normally done as part of the automatic install but worth double checking
3) Add new network printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”).
After you have checked USB printing turn off printer, unplug the USB cable and shutdown the Canon IJ Network Tool App.
Then turn the printer back on and wait 30s. Then add a new printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”). Once you select “+” (add new printer), wait 10-30s for the Wifi Networked Canon MX 860 Series printer to appear in the new window eg Canon MX 860 series (xx.xx.xx.xx.xx.xx) (Kind: “Canon IJ Network”)
DO NOT ADD THE MX 860 SERIES BONJOUR SCANNER (the Bonjour Scanner is the built-in software, is not needed and often appears first on the add printer list). The Canon scanner can be accessed used through the MP Nav EX Ver. 2.1.3 software (which has much better functions)
You will now have two Printer Canon MX860 (USB) and Canon MX860 (Wifi / Network). Set the Canon MX860 (Wifi / Network) as default and test print and scan
If the Wifi Networked Canon MX 860 Series printer does not appear, check the printer and make sure that the printer can see the wifi network. On the printer select Menu / Settings / Device Settings / Lan Settings / WLAN Setting List. It should say WLAN Active, identify the SSID and have an IP address
If the printer can not see the Wifi Network, plug the USB cable back in, then open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App). Make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it has your SSID settings (under setup), if it has this info, restart the computer and the printer and try again

Hi, thaks for response, meant to post as a discussion (not question), wanted to save others time if they get the same problem

Problems with your HP printer after upgrading to Windows 8.1

If you are experiencing problems with your HP printer after upgrading to Windows 8.1 please click on the below link and install the HP Print and Scan Doctor and run the utility to fix the issue.
www.hp.com/go/tools.
I was an HP employee
If I have helped you solve your issue please mark it as solved
**Say Thanks By Clicking on the Kudos Star**

Hi.....my laserjet 1536dnf mfp was working perfectly with win 8 pro....then I installed win 8.1 pro and now the computer ,which is part of a network,can not communicate with the scanner of the printer--it prints just fine. On another computer (running win 7 ) on the same network, the scanner and all other printer functions work just fine.
I have tried installing the latest drivers from HP......scanner still not "communicating" with computer.....also temporarily disabled firewall.....please help...all the best -David G (gossat)

WIndows 8.1 printer error: windows cannot print due to a problem with the current printer set up

My HP OFFICEJET 8500 PRO was working just fine wirelessly until I installed the Windows 8.1 update from the Microsoft. Now I cannot print at all. I get an error that says, "windows cannot print due to a problem with the current printer set up". I have tried reinstalling and a ton of other solutions to no avail. Can someone PLEASE Help!

Hello there, @jesseangelique ,
Welcome to the Community!
I would love to help you with the printing issue you're having, since the Windows 8.1 that was done.
Please run the Print and Scan Doctor. Write me back with the results or post a screen shot of the results and I will have a look at them.
This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Also, let me know which Officejet 8500 Model you have:
HP Officejet Pro 8500 All-in-One Printer - A909a
HP Officejet Pro 8500 All-in-One Printer - A909b
HP Officejet Pro 8500 Premier All-in-One Printer - A909n
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
Hope to hear from you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printing problems with a shared printer on home network

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