Printing quality HP Photosmart 5514

Just hooked up my new printer and it is loud!!! When printing a document it has little black smudges going across the top and sometimes at the bottom.  Tried to copy a photo and you can see black roller marks all over the picture.  I have cleaned the printheads four times and ran one clean ink smear.  Please advise what next step I should take.
Thanks

Hi there mdadkins,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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    Hi there,
    This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Changing Default Print Quality for Photosmart Printers in Stand Alone mode

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    Hi there,
    This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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    Thanks for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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    This question was solved.
    View Solution.

    Start by following the troubleshooting steps in this document, especially check the vent as shown in step three of Solution Six.
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    I worked on behalf of HP.

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    This question was solved.
    View Solution.

    Are your color cartridges working?  Light grayscale areas are typically printed using the color inks to give better print quality.  (The black ink droplets are much larger than the color, grayscale using color gives better prints.)  Depending on your operating system there may be a setting in the driver for "Print in Grayscale".
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Black only prints on Print Quality Diagnostic report - Photosmart 6525

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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    Hi @Mikenstlouis,
    Welcome to the HP Support Forums! I see you are running into some print quality issues with the black ink on your HP Photosmart 6520.
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    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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