Pro X Redaction issue

Question

FYI - I am using Acrobat X Pro v 10.1.13
If I convert a MS Word Document to a PDF file the Redaction works fine without affecting the rest of the document.
The problem I am describing below only seems to happen on documents that have been scanned to PDF from my Lanier Copier/Printer/Scanner/Fax machine MP C3502.  I purchased the Adobe PDF software for the machine so that I could scan from the machine directly to my computers. The scan arrives onto both of my computers, no problem. I can open them and print them with no problems. Both Computers have Acrobat Pro X software on them.
Here is what I do:
1. I receive an Invoice in the mail
2. I scan it at 600dpi from my Lanier machine to my computers
3. I open the scanned PDF doc on my computer
4.I select Save As and give the doc a name
5. I open the Tools and go to Protection
6. I select Mark for Redaction
7. I select the area I want Redacted
8. I Apply Redaction
9. I answer, Yes to the pop up window asking me if I want to Apply the Redaction
10. Another pop up window confirms the Redaction is successful
11. At this point I can see that the Redaction had occurred however the rest of the document appears washed out and I cannot read any other information on the document.  Thing such as bar codes or header in color all seem to be fine but all the type is washed out and unreadable.  I normally use Black for my redaction color however I have tried using other colors and I get the same effect.
When I first installed the Acrobat Pro X software a few years ago I never had any problems,  I recently began updating the Acrobat software a few months ago and now I have this problem,
I would appreciate any help.
Thank you,
BG10

Answer 1

Hi BG10,
Could you please try redacting any other PDF to check if the same issue comes.
Also, try using 'Print to PDF' option to your document and then apply redaction.
Hope to hear from you.
Regards,
Anubha