Problem connecting to Home Hub 2 with a Kindle Fir...

My parents have just bought a Kindle Fire HD and I'm helping them set it up, but I'm having to do it via Skype video because I live a long way away. This is their only wifi device; their PC is connected to their Home Hub 2 via Ethernet cable.
They've got wifi connectivity, but when they try to access the internet on the Kindle they always get directed to the BT Fon login page. Would I be correct in thinking that this is because they're actually connected to *somebody else's* Home Hub 2 in the same street? My parents left the SSID of the Home Hub as the factory default, and that's what they looked for in the list of available networks, so presumably one of their neighbours also has a Home Hub 2 and also hasn't changed the SSID?
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AVR2 wrote:
OK, interesting. So each hub broadcasts two separate SSIDs? I'm sure they said they were connecting to "BTHomehub2-NHRR"
Yes, that is the case, unless they opted out of BT wifi/FON. If they never intend to use any of the free BT hotspots when away from home, then opting out will remove those extra SSIDS.
The automatic connection to BT FON is a common problem. On most devices there is an option to "forget" the BT FON/BT wifi connections, and the device should not re-connect to them.
See if you can get them to do that first, then try and reconnect to BTHomehub2-NHRR, entering the wireless key when prompted.
Do they have any other wireless devices connected to the home hub 2?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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