Problem correcting .ppt slide

Question

I have an imported slide set and need to update one of the
slides in captivate. When I open the .ppt file I get the window
where it is supposed to preview the slides. After the empty slide
frames are presented it goes into some sort of loop and never comes
back. If you then try to click one of the radio buttons at the
bottom, you get an hourglass. If you attempt to close "X" the
window, captivate itself terminates. Any idea how to import a
single slide? I thought this would be simple. Thanks.

Answer 1

There is nothing wrong with trying a reinstall except it
should probably be your last resort. I think my next step might be
to reboot your PC after going into "msconfig" and de-selecting all
startup programs. That would eliminate the possibility that another
program is interfering with the transfer from Power Point to
Captivate.
If you haven't used msconfig for troubleshooting before, the
idea is this: Windows set up all sorts of programs to automatically
run every time you start (boot) the computer. And the
implementation is:
*First, if possible, go offline - that is, disconnect from
the Internet, since we will be disabling your virus protection
and/or 3rd party firewalls for a brief period.
1) Go to the START menu and click RUN.
2) In the resulting command line box type MSCONFIG then click
OK.
3) The CONFIGURATION utility will open.
4) Click the STARTUP tab.
5) At the bottom, click the button labeled "DISABLE ALL"
6) Reboot the PC and try once more.
(Don't forget to re-enable your desired startup programs,
unless you find the boot speedup to attractive to give up.)
Let us know the results. Note, one last caution: While
disabling all the programs in the STARTUP tab will not hurt a thing
in itself, be aware that some expected programs might not be
available, or might be slower to start when called, and of course,
as I said, you will also be disabling any 3rd party firewalls or
virus protection...
best wishes~
Larry